Douglas Crawford

Douglas Crawford

مارس 22, 2018

CyberGhost is a Romanian VPN service that has recently been acquired by Kape Technologies PLC, formerly Crossrider. We know that Kape Technologies has been investing heavily in CyberGhost, so thought it time to have another detailed look at this popular service.

الإيجابيات:
  • Private: Great logs policy
  • Based in Romania so no governmnet spying!
  • Good looking and easy-to-use software: Five simultaneous connections
  • Friendly Live Chat support
  • Peer-to-peer (P2P) torrenting allowed
السلبيات:
  • Not much

Visit CyberGhost »

CyberGhost Pricing and Plans

There appears to be some confusion on the CyberGhost website, but if you follow our links then pricing for  CyberGhost starts at just $5.99 per month if paid monthly, and this drops sharply if you buy an extended subscription. An annual sub works out at a very budget-friendly $2.75 per month!

CyberGhost offers a full 7 days free trial of its Premium service, plus a 30-day “no questions asked” money back guarantee. Both of which are great! It also offers free browser proxy add-ons for Chrome and Firefox.

Payment is via credit/debit card, PayPal, or direct debit. Additional payment options may be available depending on your country of residence.  CyberGhost also accepts payment in Bitcoin. This does allow for potentially anonymous payment, but please remember that no matter how anonymously you pay, CyberGhost will always know your real IP address.

Features

A CyberGhost subscription offers the following features:

  • 5 simultaneous devices
  • 1319+ Servers in 61 countries worldwide
  • 24/7 Live Chat (native French and German)
  • WiFi protection
  • Support for OpenVPN, L2TP/IPsec, and IKEv2 (new) VPN protocols
  • Split-tunneling and website exemption
  • “Extra features” – the desktop app claims to block malicious websites, ads, and online tracking, and force HTTPS connections when they are available
  • P2P is permitted on selected servers
  • Works with US Netflix and BBC iPlayer

Allowing you to connect up to five devices to the VPN at once is great. Most of CyberGhost’s servers are located in Europe or North America, but there are also some in South East Asia and Australia.

 “Extra features”

The desktop client offers a number of “extra features.”

It is very difficult, however, to assess their effectiveness – especially as no feedback or information is available on what they are doing.

They may well be great tools, but I personally would much rather trust respected open source browser add-ons such uBlock Origin, Privacy Badger and HTTPS Everywhere for this kind functionality.

It is worth noting that CyberGhost tells me “the https feature is 100% based on HTTPS Everywhere.” This sounds great, although the fact that the code is closed means there is no way to verify this claim.

Data compression uses standard LZO compression (which is performed by most VPN services), and re-encodes JPEG images into lower quality images – “thus optimizing them for size”.

“Extra speed” connects you to faster premium servers, and is always-on for paying customers.

Privacy

CyberGhost itself is based in Romania, which is widely regarded as very privacy-friendly. Romanian courts struck down the EU Data Retention Directive on constitutional grounds long before it was declared illegal by the European Court of Justice. Romania is also not a 14-Eyes spying alliance nation, and has no known ties to the NSA. All of which is great.

CyberGhost has, however, recently  been acquired by Kape Technologies PLC – a company based in the Isle of Man and headquartered in Tel Aviv.  The Isle of Man is a self-governing Crown dependency.  The UK government has very little direct influence on such independently administered jurisdictions, but could conceivably exert considerable diplomatic pressure.

That said, any such pressure would be very indirect, as CyberGhost itslef is based in Romania. This allows it to offer a very robust no-logs policy:

“Log data: CyberGhost keeps no logs which enable interference with your IP address, the moment or content of your data traffic. We make express reference to the fact that we do not record in logs communication contents or data regarding the accessed websites or the IP addresses.

CyberGhost VPN records exclusively for statistical purposes non-personal data (such as for example, data regarding the utilization degree of the servers), which do not represent in any moment a danger for your anonymity. Such serve exclusively for the improvement of the service quality.

This means that CyberGhost logs no information that be used to identify users. Is it 100% no logs? I think it is close enough not be worth quibbling over.

CyberGhost publishes a transparency report. This still relies on trusting CyberGhost to report all incidents,  but is a nevertheless a reassuring show of dedication to openness. It also provides a great insight into the kind of issues a large VPN company such as CyberGhost must routinely deal with.

No-spy servers

CyberGhost is very proud of its no-spy servers, which are the result of a crowdfunding campaign. These are servers located in Romania on premises owned and entirely managed by CyberGhost. This means that CyberGhost has complete control over these servers, rather than having to rely on a third party server provider.

CyberGhost’s bold claim that these servers are “out of NSA reach” should be taken with a pinch of salt. If the NSA wants your data badly enough, it can almost certainly get it one way or another. However… running its own server center does make the data stored in it much more secure. And as noted above, the USA has no legal purchase in Romania. Unfortunately, these No-spy servers only currently seem available to original backers of the crowdfunding campaign.

Visit CyberGhost »

Security

Encryption

CyberGhost primarily uses the OpenVPN protocol to secure connections with the following settings:

Data channel: an AES-256-CBC cipher with SHA256 hash authentication. Control channel: an AES-256 cipher, RSA-4096 key encryption and SHA384 hash authentication. Perfect forward secrecy is provided by an ECDH-4096 key exchange.

OpenVPN Encryption
Cipher
AES-256 CBC
Data Auth
HMAC SHA256
Handshake
RSA-4096
Control Auth
HMAC SHA384
Forward Secrecy
ECDH-4096
Logs & Legal
Connection
None
Traffic
None
Country
Good

This is a fantastic OpenVPN setup!  And unlike many providers, CyberGhost does not use publicly available pre-shared keys (PSKs) for its L2TP connections. This is also good.

For information on what all this means, please see VPN Encryption: The Complete Guide.

Payment processors

Please note that CyberGhost itself does not process any orders or payments. We work exclusively with resellers, namely Cleverbridge (cleverbridge AG, 2-4 Brabanter Str., 50674 Cologne, Germany) and/or Stripe and/or Paypal. Once you chose your selected way of payment and click “continue to payment”, you will be directed to our third-party payment gateways domain.

Please be aware that these services have their own privacy policies. So if you are concerned about this information being logged, you should carefully examine them. Note that PayPal and Stripe are both US companies. Bitcoin payments are processed by BitPay. This is also a US company, but if you have properly anonymized your Bitcoin and pay using a VPN or Tor, this should not matter.

Other security considerations

CyberGhost last year caused concern by issuing a root certificate (now removed from the software) and logging users’ hardware ID. CyberGhost may well have acted in good faith in both these cases, as it claims, but these incidents are nevertheless rather worrying from a privacy perspective.

Of even greater concern is a paper published this year which named CyberGhost’s Android app among those found to be “malicious and intrusive,” and for testing positive for malware. CyberGhost has always strenuously denied any wrongdoing, and it is indeed common for anti-virus scanners to generate “false positives.” For what it’s worth, I downloaded an .apk of the latest Android app, and VirusTotal gave it a clean bill of health.

The Website

The CyberGhost website has a friendly feel to it, helped by the company’s distinctive ghost logo. It is also available in eight languages, which is great for accessibility. There is plenty of information available on the website about the company, its features, and suchlike.

This server list looks pretty

The Help section opens onto CyberGhost’s older website, which can be a little confusing when it comes to navigating around. It is very comprehensive, but most articles relate to CyberGhost’s free and legacy services. It is often far from clear whether all information presented in the Help section still applies.

Support

In addition to how-to guides and an extensive help section, direct support is available via 27/4 Live Chat with native support for French and German. The Live Chat staff member I talked to was quick to answer and friendly. He also answered most questions just fine.

I don’t expect front-line support staff to be technological whizz-kids, so did not mind when he referred more deeply technical questions to be answered later by via email… Which took more a day before I received a response and which utterly failed to address my detailed questions about the OpenVPN encryption CyberGhost uses. Fail.

CyberGhost has since told me that it has hired 10 new support agents. This should improve matters, although recent customer service tests we performed for our VPN Awards still produced somewhat mixed results.

The Process

In order to sign-up for a CyberGhost account you need to provide a valid email address and payment details. As already noted, CyberGhost accepts potentially anonymous payment in Bitcoin. Once payment is done, you will be sent a confirmation email with links to download software etc.

The CyberGhost 6 Windows Client

CyberGhost is very keen to highlight that its software is German-made. Please see a recent interview I did with CyberGhost CEO Robert Knapp for an explanation why CyberGhost considers this important.

CyberGhost organizes its Windows client around typical tasks you might want to perform using the VPN. This is a clear and intuitive layout.

The Ghost Downloads tab, for example, brings up various features and options you might want while torrenting.

A pretty screen gives you connection details when connected.

The Ghost Streaming tab lists various streaming services that CyberGhost claims to work with. I was not able to test the subscription services, but all the free ones I tested did indeed work as advertised.

CyberGhost now fully supports Netflix BBC iPlayer streaming.

A fairly neat feature is the ability to define your own Ghost Streaming service.

The Ghost Pro tab is simply a more traditional list of severs with User Load and Ping rates. This information can be handy for choosing a fast VPN server.

The client allows you exempt specified websites and domains from the VPN.

You can chose between OpenVPN UDP and OpenVPN TCP. There is no port selection feature, however, so you cannot use TCP port 443 to evade censorship.

WiFi protection is a feature that I am seeing more and more in custom VPN clients. It will alert you whenever you connect to an unsecured WiFi network, and will automatically enable the VPN if it is not active.

I have not had an opportunity to test this feature, but I can see its value.

CyberGhost offers an interesting feature called App Protection. A VPN usually protects your entire internet connection, but App Protection allows you to specify that only certain apps are protected by the VPN. This is also known as split-tunneling.

A kill switch is not mentioned in the client, but I was informed by staff that an automatic one is baked-in.  If this is the case then it must be the kind that detects if a VPN connection has dropped before disconnecting the VPN, or which uses its own firewall rules rather than Window’s. The second option is better, but does mean that when I force-closed the CyberGhost VPN client in Task manager to simulate a software crash, my internet still worked.

Overall, the windows client looks good, sports lots of useful features, is easy to use, and works well.

The CyberGhost 6 MacOS Client

The Mac client looks different to the Windows client, and is not organized around “typical tasks.” It instead uses the much more traditional format of just pick a country and/or server, then hit the “Start” button. This means there is considerably less hand-holding than with the Windows client. Whether this is a good or bad thing will be entirely subjective.

There is no dedicated streaming tab, but CyberGhost does now support Netflix streaming in macOS.

WiFi protection and split tunneling options are missing from the Mac client. You can exempt websites, however.

It is a bit of a shame that the macOS client is not as fully-featured as the Windows client, but it is still more fully-featured than many custom client from other providers.

CyberGhost (Performance (Speed, DNS, WebRTC, and IPv6 Tests)

Speed tests are performed using our groovy new speed test system. This provides a scientific and objective way to measure and compare VPN speed performance. Please see here for more details.

Both CyberGhost’s average and burst download results are very middle-of-the-road, and fall far below those of our top performers. That said, 73.5 Mbits/s burst speed should be plenty fast enough for most users when connected to a nearby server.

DNS lookup time is a good measure of how fast users’ perceive their connection to be as it affects web page loading times. Faster lookup time= faster web page loading (i.e. lower is better).  CyberGhost scores well on this metric.

VPN connection time measures how long it takes between hitting the “connect” button in your VPN client, and the VPN connection to be established. It is probably the least important of these speed measurements, but no-one enjoys hanging around. CyberGhost results are a little disappointing here.

We run basic test IP leak tests by visiting ipleak.net. These include IPv4 and IPv6 DNS leak tests and Ipv4 and IPv6 WebRTC leak tests.

Please see A Complete Guide to IP Leaks for a full discussion of what all this means. Basically, though, if we can see our real IP address or an IP address belonging to our real ISP when using the VPN, then that’s not good.

Please note that Private Use RFC IPs are local IPs only. They cannot be used to identify an individual, and so do not constitute an IP leak.

CyberGhost says that its software has DNS leak and IP leak protection built-in, and in my tests it certainly passed with flying colors (this includes IPv6). WebRTC is not disabled as it can be useful, but WebRTC leaks are blocked by the client.

Other Platforms

CyberGhost Pro offers custom apps for Windows, MacOS, iPhone, and Android. I have not had the opportunity to test the iOS app. It also provides guides for manually setting up OpenVPN and L2TP/IPsec connections on these platforms plus Linux, various routers, and Chrome OS. In addition to this, CyberGhost now offers free proxy browser add-ons for Chrome and Firefox.

The CyberGhost Android app

When you first install the Android app you are offered a 7-day free trial, after which it reverts to the Free plan unless you upgrade. The app does not ask for any special permissions during install, which is very welcome. As with the Windows client, the Android app is  organized around “typical tasks.” These are: Secured Streaming, Surf Anonymously (a term I hate – VPNs provide privacy not anonymity), and Choose My Server. WiFi Auto-Protect is also supported.

The app looks very professional and offers many of the features found in the desktop client.

The Android app fully supports steaming profiles – including US Netflix and BBC iPlayer. I tested Netflix, and it worked both on its mobile web page and the Netflix app.

I detected no IP leaks while using the Android app.

The browser add-ons

The free browser proxy add-ons appear identical for Chrome and Firefox. They allow you to connect to servers in Germany, Netherlands, Romania, and the United States.

Proxy connections are encrypted using HTTPS (that is, they are HTTPS proxies). This means they act very much a regular VPN except that they affect the browser only. Cyberghost states that these add-ons do not provide protection against WebRTC leaks, but I did not detect any such leaks, anyway. I am impressed to note that add-ons unblock US Netflix!

Cyberghost VPN Review Conclusion

I liked

  • 5 simultaneous devices
  • Great logs policy
  • Based in Romania, which has no government surveillance
  • Low cost
  • 24/7 Live Chat (native French and German)
  • 7-day free premium trial plus 30-day no-quibble money back guarantee
  • Servers in 61 countries worldwide
  • WiFi protection against hackers
  • Free browser add-ons (which unblock US Netflix!)
  • App protection and website exemption
  • Good looking and easy-to-use software
  • P2P torrenting is permitted on selected servers
  • Accepts Bitcoin
  • DNS and WebRTC  leak protection
  • Kill switch (but will not survive a software crash)
  • Works with a lot of streaming services, including Netflix and iPlayer

I wasn’t so sure about

  • It is impossible to tell how well the various “extra features” work or how they compare to similar FOSS browser extensions
  • Speed test results are a bit meh

I hated

  • Support could not answer detailed encryption questions

CyberGhost is a very good VPN service. Its software is easy-to-use while also being fully featured. It uses very strong encryption, and 5 simultaneous connections is generous. Being based in Romania and keeping (almost) no logs is also a big draw.

All-in-all,  I think CyberGhost’s great logging policy, decent local (burst) speeds, and fully featured software a winning combination. And with a 7-day free premium trial plus 30-day no-quibble money back guarantee, there is zero reason not to give it a whirl.

If you are interested in Cyberghost, you may also want to check out our CyberGhost Interview with CEO Robert Knapp.

Visit CyberGhost»

Douglas Crawford

من تأليف

نشرت في: مارس 22, 2018.

April 19th, 2018

I am a freelance writer, technology enthusiast, and lover of life who enjoys spinning words and sharing knowledge for a living. You can now follow me on Twitter - @douglasjcrawf.

59 الردود على “CyberGhost VPN 2018 Review – The Pros & Cons of a CyberGhost VPN

  1. يقول jon :

    Cyberghost is not good tried for their 7 day trial, when installed said it had expired. I Mentioned this to Support Team, and they told me that happens if i installed on my pc before, which i havent even been with the vpn provider idiots. Cut long story short i brought this vpn for $11.95 the software took 35 seconds to come on desktop and connecting to server took 45 seconds to connect mostly said server cant connect even though tried servers in my own country n said coudn’t connect, now going through process having my money back as it within 30 day period.
    Conclusion: would i recommend them, i certainly would not recommend them at all. Support useless, Software is slow to load (even tho i have a quad core pc 16gb ram) and servers took forever to connect. only positive is there features and they dont keep logs, but i defo wont be going with them again 🙁

  2. يقول Saeed :

    I need to connect this VPN with .Net Application.
    Any suggestion about accessing mentioned functionality

    1. يقول Douglas Crawford :

      Hi Saeed,

      All traffic leaving your computer will be protected by the VPN, inducing traffic going to a .Net application. What exactly are you hoping to achieve?

    1. يقول Douglas Crawford :

      Hi Anonymous,

      Yup. Largely because of of our review, CyberGhost has also made a number of other improvements to its service. Watch out for a new review to be published soon.

  3. يقول William Chaney :

    Dishonest and unreliable! That is my experience with Cyberghost so far. I purchased Cyberghost specifically because they were advertising it to work with Netflix. But it doesn’t work with Netflix. For six months they have had my money, but only tell me to be patient, that they are working on it. I have asked for a fair solution, but none so far. Apparently they just collect money without actually delivering what the customer bought. This is an egregious case of false advertising. Cyberghost, what is your solution?

    1. يقول Douglas Crawford :

      Hi William,

      Hmm. ll I can say is the when I recently re-reviewed CyberGhost (not yet published), I was told up-front that it does not work for Netflix…

    2. يقول kingu3 :

      cyberghost dose umvlock netflix

  4. يقول mcc :

    CybeGhost is crap. and their 30-day money back guarantee is a joke.

    1. يقول Douglas Crawford :

      Hi mcc,

      It would be helpful if would explain the issues you have experienced.

    2. يقول mcc :

      Hi Douglas, my issue was the config files did not work with my wrt router. It was tricky. I had no time to troubleshoot further that time so I decided to get another vpn provider. I thought I can’t get a refund anymore after contacting them several times without any response.

      But I have to take back my previous comment because after 2 weeks, a friendly support contacted me. I explained my issue and we decided to push for a refund for this time around.

  5. يقول Andy Davies :

    I have CyberGhost Pro and have been informed that ‘Crossrider is an Israeli company listed on the London Stock Exchange but not based in UK’ and this takeover ‘will not change or weaken our privacy policy’.

  6. يقول Warren :

    A big concern for me was finding a tracking cookie from cyberghost on my computer picked up by my hitman pro malware software.

    When I queried them – the response was that they used this to send me information.

    Sounds suspicious to me!

    Anyone else experience similar? Not sure I trust them – supposed to be no tracking, yet looks like they are tracking my surfing habits.

    1. يقول Douglas Crawford :

      Hi Warren,

      This is, unfortunately, an issue that affects quite a fee VPN services. CyberGhost does not log your VPN sessions, but visits to the website seem fair game.

  7. يقول VPN user :

    Extra note:

    Thought everyone should see this interesting video between CyberGhost CEO, Robert Knapp, and Crossrider CEO, Ido Erlichman, as they discuss the acquisition:

    https://www.youtube.com/watch?v=CxDtTQXIHHM

    Oddly enough this video only has a mere 428 views?

    This is really big news in the VPN industry and it is difficult to say how things will turn out for CyberGhost with a new owner although the fact that Robert Knapp was willing to sell out his company (for big money) should be a potential red flag for us.

    Have decided to cancel my subscription and are requesting a refund as I do not trust this acquisition.

    Any thoughts, or, comments?

    1. يقول Douglas Crawford :

      Hi VPN user,

      Thanks for the link. Robert Knapp is a businessman, so selling (out?) his company comes as no surprise to me. For me the biggest concern for me is that Crossrider Lmt. is registered in the UK, which is terrible for privacy. As I understand it CyberGhost will remain a Romanian company, so I have no idea how this works out from a legal/governmnet surveillance perspective.

    2. يقول Anonymous one :

      You will now have to consider all problems the English have regarding privacy. So CyberGhost is severely compromised now since an English company owns CyberGhost.
      With the “we are now stronger because we are part of an international team” Robert Knapp is totally off and shows he is not aware of business legal things or got a lot of money to silence him.

      Glad I saw the comment and video. Stay away from CyberGhost !!

      1. يقول Douglas Crawford :

        Hi Anonymous one,

        Um… but CyberGhost is not owned by a UK company. It has been acquired by Crossrider. Technically speaking, Crossrider is now based in the Isle of Mann (a tax haven), but its official address remains in Tel Aviv. Although I still have many concerns over Isreal’s close cooperation with the NSA, SaferVPN has done a good job of convincing me tha Israel is not the privacy disaster I had assumed. Please see my SaferVPN Review for more details.

  8. يقول VPN user :

    Douglas,

    I am now using the Mac client with at very nicely discounted price for a 2-year subscription (only $69.60 which is a mere $35.00 per year) and although it has a great client interface I do not see the “App Protection” feature that the Windows client has or anywhere to enable a kill switch / firewall or even DNS leak protection? Will have to ask support if these features are already working within the client itself or if they have yet to add them to the Mac client. Otherwise, connections appear to be quite reliable so far although connection speeds are a little slower (as compared to IVPN for example) but do like the sleek looking interface even though I prefer simple clients like IVPN, overall. Also, give a big thumbs up to the live chat support although they are not available 24/7 they did reply late at night and early morning hours when they are online and it coincides with US time as there is a 7 hour differential between Romania and my location. Not sure as to why the Mac client appears to missing the main features mentioned above as I did download the latest version of CyberGhost Pro.

    1. يقول Douglas Crawford :

      Hi VPN user,

      Thanks for this mini-review. In my view CyberGhost is a good service. I have had few issues with support, but the latest speed tests are great (although, yes, IVPN is very fast). DNS leak protection and a kill switch are baked-in to the Windows client, so I would assume the same applies to the Mac client. If you can can’t see the App Protection feature in the Mac client, though, then its probably not there.

  9. يقول VPN user :

    Extra note:

    Here is the link to the different pricing packages — http://www.cyberghostvpn.com/en_us#/buy — as you will see these packages are not the same as in your “Pro” link, here — https://pro.cyberghostvpn.com/en_US/order — also, one cannot access their “account info” in the “Pro” link. Do not understand why a CyberGhost is advertising multiple packages between two DIFFERENT sites?

  10. يقول VPN user :

    I am now confused with your links to the CyberGhost “Pro” website (is that new?) versus the other (older?) site here in the following address with different pricing packages — http://www.cyberghostvpn.com/en_us — as you can see the two sites are different regarding the pricing packages and the “Pro” site has no links for logging into your “account” info? Also, cannot find the “Pro” site (in your link) as it does not appear in a standard Google search. Please clarify …

    1. يقول Douglas Crawford :

      Hi VPN user,

      CyberGhost is currently in the process of re-branding itself, and has requested that all links point towards its new “Pro” website. I think in time CG plans to move its entire operation to the new site (and pricing plan). I agree that the situation is currently somewhat confusing, but as I say, my understanding is that this is a transition phase for CG.

  11. يقول AnAceGuy :

    When I traveled in China last year, I found that my paid CyberGhost service was blocked! Apparently other VPNs worked, but it is impossible to search them out unless you read Chinese! Perhaps CyberGhost is too large and well known, or perhaps their Certificate provider is blocked, or China uses another strategy. I was shocked, and very, very disappointed when I could not access Gmail, Google search, or Google Maps, and terminated my paid account. They may not have a way around the problem, as China has an active program blocking Google services. FWIW, to my surprise, late in the trip, I discovered that my iPhone VPN did work, though it drained the battery rather fast. Still, it provided a meager way to access email, and at least some Google search and map capability. You really need a VPN tool to access Google Maps with English street names when in China! The Yahoo map service only provides Chinese-language street and city names; many street signs lack English; and locals will steer you to an expensive taxi or “private car” i.e., their brother-in-law even there’s a cheap and safe subway entrance only a few blocks away!

    1. يقول Douglas Crawford :

      Hi AnAceGuy,

      You might be interested in 5 Best VPNs for China. I particularly take your point about Google Maps, as I hope to travel there myself in the not-too-distant future.

  12. يقول D00rsoff :

    I’ve finally worked out why my iMac (Sierra) drops internet connection when it wakes up from sleep/screen saver mode. The connection isn’t dropped – it’s locked out by my VPN! Cyberghost (v.6) LOCKS OUT the connection every time, but gives no indication it has done so! Browsers and Mail apps just hang.
    On my PC, Cyberghost just disables itself in this situation, but on my new iMac it actively locks the connection! This took a while to work out; lots of Restarts, Router, Bandwidth and Wifi testing, when all the while it was Cyberghost! They say they are producing a patch, but will give no details about when it is coming out. Meanwhile the only solution they give is to manually restart Cyberghost (or the Mac) every time you wake it up! Really??
    Until this patch comes out, Cyberghost should either withdraw this VPN for Mac OS Users or warn them before selling.
    It’s infuriating and the LiveChat Support actually seems to blame the User for using a Mac! This is absolutely not a plug, play and forget solution – it’s adding extra complication – as such it has no place on a Mac in it’s current form!

    1. يقول Douglas Crawford :

      Hi D00rsoff,

      Thanks for that info. Hopefully it will help stop other Mac CyberGhost users pulling their hair out over this issue! I’ll just note that instructions for manually configuring OpenVPN on a Mac using Tunnelblick are available here.

  13. يقول Guru :

    I just got cyberghost after using several vpn’s that were just too slow. This is by far the fastest one, and easiest to use. My only question is what security standards they use. They don’t state it on there webpage. I think for my needs, I will stay with them, it’s not like I have anything top secret. I just want to protect my privacy and people from selling my information and targeting ads at me and so forth. So until something else comes along, I think this one is the one. I tried PIA, and Nord, Nord has some great features, but slow. PureVPN, is horrible, they claim to be the fastest, well they are not, and I had all kinds of problems connecting. I told them I wanted to cancel and they won’t let me until I talk with customer support to fix the issuse and give them a reason. I don’t owe them a reason the product sucks and it is slow, what else do you want.

  14. يقول Redwan :

    Today I came across a thing that extremely shocked me and I am thinking what are the VPN providers that are playing with our privacy. Famous VPN review site vpnmentor states on their CyberGhostVPN review—“CyberGhost (formerly of Romania) was recently acquired by Israeli company Crossrider”.

    Is it true. If it is so, then CyberGhost will be like HideMyAss. Mr Douglas Crawford, please assure us about this serious issue.

    1. يقول Douglas Crawford :

      Hi Redwan,

      I’m afraid it’s true. CyberGhost has been accquired by Crossrider. Technically speaking, Crossrider is now based in the Isle of Mann (a tax haven), but its official address remains in Tel Aviv. Israel is an extreme surveillance state with wide-ranging legal powers over Israeli companies. BestVPN.com has been in contact with CyberGhost, who tell us that it will remain a Romanian company.

      I am not familiar with Israeli law, but this certainly wouldn’t wash for a US company – all foreign assets of a US company are equally liable under the Patriot Act and FISA. I would seriously doubt Israel has weaker surveillance/security laws. But I am not a lawyer (let alone an expert on Israel’s surveillance laws).

  15. يقول KK :

    I absolutely love CyberGhost – we’ve been together since i choose to find a free VPN.
    Then i came in to the pay’d game. CyberGhost may not be the best, but they’re my favorite.
    No logs, good encryption and other cool features makes this VPN so much more than a VPN. Even the free version.

  16. يقول blub :

    Is the free cyberghost still recommended today? I know they got in some trouble about keeping logs awhile ago, and I also saw some people reporting information leaks with it. I really just use vpns for streaming and maybe a bit of torrents. I don’t want to be with an mistrustful provider.

    1. يقول Douglas Crawford :

      Hi Blurb,

      Note that CyberGhost does not permit torrenting using its free service. CyberGhost has courted controversy of late, and its Android app was given a VirusTotal AV rating of 4 in a recent survey (which means it is riddled with malware). I don’t really know whether these things add up to mean that CyberGhost is in general untrustworthy, but I persoanlly would avoid it.

  17. يقول Foued Grayaa :
    • Not Rated
    • Not Rated
    • Not Rated

    Hi , I just bought Cyberghost for the only reason of accessing videos in some french websites ( Choosing France as the country for my IP) but it keeps me it is not possible to choose that country because it is in demand. Anyone faced sthg similiar ?? Any workaround ?

    1. يقول Douglas Crawford :

      Hi Foued,

      This is something you should contact CyberGhost about. Or check out 5 Best VPNs for France to find a better service for your needs (also available in French)

  18. يقول PK :

    Hello,

    Yesterday, i comment about CyberGhost free service but comment is not verified can you tell me what is the problem.

    1. يقول Douglas Crawford :

      Hi PK,

      Thanks to the amount of spam we receive, all comments are hand-moderated. I had finished work by the time you posted yours yesterday, but have answered it now.

  19. يقول PK :

    Hello

    I’m using CyberGhost 5.5 free version which did not have malicious website or block ads protection so it is good to use this old version with free service or do i need to stop using CyberGhost and can you tell me some free VPN providers. Thanks

    1. يقول Douglas Crawford :

      Hi PK,

      Sorry if I’m being dim, but I’m not sure I fully understand the problem. Why not simply download the new version (CyberGhost 6)? Pleases see this article for a list of free VPN services.

  20. يقول Hisham yahya :

    I am member in CyberGhost last week it was not working I deleted aplecation from mob and installed again after that whene I want use he told me that I am reached maximum time ,how I can use it again
    My app name
    Hishamyahya@hotmail.com
    Need help

    1. يقول Douglas Crawford :

      Hi Hisham,

      You will need to contact CyberGhost about this, I’m afraid.

  21. يقول Michael Amadeo :

    I am wanting to watch U.S. TV channels while visiting Mexico (Huatulco). I have a Roku but know that I need to have a VPN to hide my Mexico location and make it think I am in the U.S. However, you stated in an earlier reply that an increasing number of online services are blocking VPN users (on copyright grounds). This is usually done simply by blocking IP addresses known to belong to VPN providers.

    Will getting a CyberGhost account allow me to use my Roku in Mexico, making it think I am still in the United States?
    Reply

    1. يقول Douglas Crawford :

      Hi Micheal,

      1. I suspect that CyberGhost is blocked by US Netflix and Hulu. I would suggest using ExpressVPN instead, as I know it works for Netflix. It also offers a 30-day no quibble money guarantee, which gives you the opportunity to test that it works with other the services that you want to access.
      2. Roku’s cannot directly be configured to use VPN. So you can either share a VPN connection from your PC, use a VPN router, or use a Smart DNS service instead (but even this can be tricky). FWIW, a setup guide is available for setting up a Roku using ExpressVPN’s bundled Smart DNS service.

  22. يقول VPN Belgium :

    Have been using cyberghost , paid service, for about four months now and have not really run into any trouble. Best way is to choose vpn server that are close to you, preferably in your own country or a country nearby. The speed test I just did confirms that, great results in download upload and ping.

    However, if you choose a vpn server on a location far away , say Japan or Canada the results are poor. Unclear what the reasons for this is, maybe the average speed on the network there is much slower than in Europe.

    Cyberghost is really the way to go if you are into privacy. Pay over paypal
    No logs, top notch. If you have paid service you can also download movies or music over say a Torrent for example , although I rarely do that but if you do it is save as your IP is protected.

    Your speed test has completed. Your download speed is , Your upload speed is , and your ping time took . Thank you for using Ookla Speedtest.

    Results WITHOUT vpn so purely over the ISP

    Ping
    11 ms

    Download
    164.77 Mbps

    Upload
    19.31 Mbps

    Results over VPN in same country – Belgium

    194.187.251.x 127.41 Mb/s 18.06 Mb/s 25 ms Brussels

    compare vpn in Brussels to Toronto

    12/1/2016 7:02 PM GMT 194.187.251.x 127.41 Mb/s 18.06 Mb/s 25 ms Brussels ( vpn server cyberghost ) top speed !!

    12/1/2016 6:59 PM GMT 184.75.213.xx 8.22 Mb/s 8.57 Mb/s 112 ms Toronto, ON ( vpn server cyberghost ) drama….

    1. يقول Douglas Crawford :

      Hi VPN Belgium,

      Thanks for the input! Just a couple of notes:

      – “Best way is to choose vpn server that are close to you, preferably in your own country or a country nearby.!” – this is not a good idea if you wish to evade surveillance by your own governmnet.
      – You are correct that the closer a VPN server is to your real location, the faster your internet connection will be.
      – Cyberghost is really the way to go if you are into privacy. Pay over paypal – Bitcoins are more private
      – I’ll just note that we prefer to use TestMy.net instead of Ooklas Sppedtest for out tests. Please here for an explanation why.

  23. يقول Tom :

    I can’t use the choose VPN. In free version. Is it limited ? So how can I use a different address. I’m in spain and would like to use UK address
    Tom

    1. يقول Douglas Crawford :

      Hi Tom,

      CyberGhost Free is limited in various ways (limited numb er of servers, ads every 90 minutes, disconnect every 3 hours, and limited bandwidth. UK servers are available, however. The limited bandwidth may make streaming from the UK impracticable, however.

  24. يقول Abraham wolde :
    • Not Rated

    Accepted for the privacy*

  25. يقول Fatty :

    CyberGhost never worked properly from day one (Win 7 Home Premium.) Never loaded correctly. Can only use it on one device at a time.
    Now that the subscription just ran out, if I use the “free” version, it would seem they are pumping all kinds of trackers and rubbish down the tubes to me. (God bless Super anti spyware!)On the 31 October 2016 I have recorded 1,097 threats over some 4 hrs! Whereas previously there were very very few if any! BEFORE you say ” that shows how good it is.” I’m not using anything except MS Security Essentials and trusty old Super Anti Spyware. Zilch !
    Before I go; my older back-up computer had the newer free version on trial. It was a bleeping nightmare. Infected from top to bottom with pop ups and threats. DELETED !
    I can’t get in touch with CyberGhost as a non subscriber, so I’m going to see if there is a complaints body I can speak to. I’m sure there are rules about spamming “threats” at users?
    Any suggestions welcom.

    1. يقول Douglas Crawford :

      Hi Fatty,

      You may be interested in this.

    2. يقول Chris :

      Hello,

      You can get in touch with CyberGhost support team on their live chat. It’s available on the homepage and even as a free user you can contact them.

  26. يقول Magavara :

    Doesn’t really work. Try this if you do not live in the US: Get CyberGhost to give you an IP from the US and then go to the website of one of the TV channels and try to watch something that is usually blocked if you are outside of the US. … It won’t work!
    I was running CyberGhost with an IP address in the US (I was in Canada). However, when I went to abc.com to watch a show, they somehow detected that I am outside of the US and a message came up telling me something about international rights and that the video I wanted to watch can only be offered to viewers located within the United States. How is that possible if CyberGhost supposedly gives my an IP from a server in the US??
    I contacted CyberGhost about this but received no answer. My only explanation to this is that the the IPs that CyherGhost is supposedly giving you from different countries are either fake or something else is not working as advertised.

    1. يقول Douglas Crawford :

      Hi Magavara,

      A increasing number of online services are blocking VPN users (on copyright grounds). This is usually done simply by blocking IP addresses known to belong to VPN providers. Not all VPN services are affected, and some that are have found ways around the problem. It is , however, becoming an increasingly cat and mouse game.

      1. يقول Magavara :

        Hi Doug, thanks for the reply. That certainly explains things.

  27. يقول Paul Bastiaens :

    what are the benefits of protecting my wifi with cyberghost an can my wifi router store information on websites that I have visited?

    1. يقول Douglas Crawford :

      Hi Paul,

      Please see my VPNs for Beginners guide. It explains in quite some detail what using a VPN such as CyberGhost can and cannot do for you.,

  28. يقول Thomas Ujj :

    Leave your thoughts regarding CyberGhost here.

    1. يقول MarcioV :

      From your review of Cyberhost it seems that one can’t download torrent files from servers located in the USA. I am correct?

      1. يقول Douglas Crawford :

        Hi MarcioV,

        Like many VPN services, CyberGhost only permits P2P using some of its servers, and the US is very hostile to copyright infringement. Just to be clear, though – this in no way impacts impacts which torrent files you can download. Torrent files are not stored on servers – they are shared among everyone else downloading or seeding them, which is why torenting is also knows as P2P (peer-to-peer).

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