Mandee Rose

Mandee Rose

يونيو 18, 2018

ZoogVPN is a VPN provider based in the Isle of Man that has evolved over the years. In the beginning, ZoogVPN was known as a minuscule service called “ZoogTV”. Since then, Zoog has expanded that service into the VPN company they are today.

Zoog seems to have grown over the years, and the website boasts of the improvements made to its service. Of course, the company itself will only have good things to say about its services. Luckily, finding out if the claims are truthful is what this review is about!

Let’s get started, shall we?

Visit ZoogVPN »

Pricing & Plans

ZoogVPN offers two different plans – a free plan and a paid plan. The paid plan is fully-featured, whereas the free plan is lacking in several areas. To start, the paid plan includes all features of the VPN service – including military-grade encryption. The free plan only offers lesser versions of each feature, and the encryption is lacking entirely (see more on this later).

As for pricing, ZoogVPN’s paid plan offers three different payment options: 2 years, 1 year and monthly. The 2 year option offers a hefty discount, but all three options are more than affordable.

ZoogVPN pricing

ZoogVPN offers the following payment methods: Visa, MasterCard, PayPal, Bitcoin, and Paymentwall. I’m happy to see the cryptocurrency option, but it’s also worth mentioning that even with Bitcoin, Zoog will still have your IP address (meaning the anonymous payment method isn’t completely anonymous). ZoogVPN also offers a 7-day money-back guarantee if you’re unsatisfied with the paid plan.

Features

Zoog offers a wide range of features with the paid VPN service, including:

  • 27+ servers in 18 countries
  • P2P support
  • Unlimited bandwidth
  • 5 simultaneous devices
  • User-friendly app
  • Free plan
  • 7-day money-back guarantee
  • OpenVPN UDP 1194/TCP 443, IKEv2, PPTP and L2TP/IPsec protocols
  • WiFi Protection
  • 24/7 customer support

The free plan offered by Zoog is ideal as a solution for simple activities or just testing out the service. The free plan features include:

  • 3 VPN servers (US, UK, and the Netherlands)
  • Limited P2P support
  • 2 GB of bandwidth
  • 1 device

Something about the free plan worth mentioning: encryption is only offered in 128-bit. Because of this, the free version should not be used if security and privacy are two of your main concerns. In the end, the paid version is cheap and fully-featured – and definitely worth the price.

Not to mention, with the paid version you get access to all 18 server locations. If your goal is to stay as secure and private as possible while accessing blocked websites, you’ll definitely want to try the paid version.

Visit ZoogVPN »

Privacy

ZoogVPN offers an airtight privacy policy. To start, Zoog does not track or store any logs – including connection logs, traffic logs, or user activity of (almost) any kind. I say almost because Zoog does collect the total bandwidth usage of its users.

This is understandable, as they have to monitor the bandwidth usage of the free plans. The only other thing that Zoog stores is the email you sign up with, but they explain right in the privacy policy that it will only be used for Zoog related services.

ZoogVPN privacy policy

ZoogVPN also manages its own DNS server network, thus adding even more security and privacy to its services. The use of P2P services is allowed, but only on the dedicated servers.

ZoogVPN’s Legal Situation

ZoogVPN is based in the Isle of Man. While the Isle of Man is not a part of the United Kingdom, it is a crown dependency – therefore governed and owned by the British Crown. The Isle of Man is known to offer citizens internet through the ISP Manx.

The Isle of Man is excellent when it comes to a lack of government surveillance, but like most ISPs, Manx will track and store everything you do. This is easily resolved by using a VPN like Zoog that stores no logs. The only concern for the Isle of Man is that, like many countries, they are still battling with how to handle piracy.

Overall, however, the Isle of Man is a great place for a VPN provider to be located.

Payment Processor

When asked about ZoogVPN’s payment processor, a ZoogVPN representative replied with,

“We can confirm that we use global payment processors including PayPal and a number of other leading processors for various methods of payments, which we rather not disclose for security purposes.”

Website Tracking

ZoogVPN Website Tracking

If the VPN provider you’re looking at has dozens of trackers on its website, it’s probably not a great feeling. The point of a VPN is to not be tracked. Fortunately, there’s a browser extension called Privacy Badger that not only identifies the trackers on a website, but also lets you block them.

I was disappointed to see how many trackers the Zoog website puts on you. As you can see from the picture above, the primary trackers are services of Google. On the bright side, it’s easy enough to turn them off when you use Privacy Badger.

For more information on website tracking and how to prevent it, visit this guide.

Security

OpenVPN Encryption
Cipher
AES-256
Data Auth
HMAC SHA1
Handshake
RSA-2048
Control Auth
HMAC SHA256
Forward Secrecy
DHE-2048
Logs & Legal
Connection
None
Traffic
None
Country
Isle of Man

ZoogVPN offers excellent OpenVPN encryption with the paid plan via an AES 256-bit cipher (for both control and data channels) and HMAC SHA1 (data channel)/HMAC SHA256 (control channel) for authentication. Zoog also uses a RSA-2048 handshake and DHE-2048 PFS or Perfect Forward Secrecy.

Unfortunately, Zoog does not offer a kill switch with its service. For more information on VPN encryption, read our VPN Encryption Guide.

The Website

ZoogVPN homepage

The first thing I noticed about the ZoogVPN website is how visually attractive it is. Fortunately, that wasn’t the only good thing about the website. To start, the homepage offers information on the VPN’s services and features. The menu at the top of the screen offers relevant links for a variety of things – features, pricing, servers, apps and customer support. Above the menu, there’s links for signing up and logging in.

At the bottom of the page, you can find information relating to the VPN itself, as well as the VPN provider. There’s also a list of download links for supported devices.

Customer Support

The customer support center is easy to find, and it offers a bank of relevant information like resources, setup guides, and of course the FAQ. As for actual customer support, the system is ticket-based but still excellent.

ZoogVPN contact support

After filling out your form correctly, to ensure it goes to the right representative, you can expect to receive a reply within 24 hours – but usually much sooner. The person I spoke to answered my question promptly and accurately.

The Process

Registering for ZoogVPN is simple. On the homepage, there’s a flurry of “Sign up” and “Get ZoogVPN” options – just click one of those and fill out the relevant information.

ZoogVPN registration

For step-by-step instructions:

  1. Navigate to the homepage
  2. Select Sign Up at the top of the page
  3. Click Select Plan on the plan you want
  4. Fill out relevant information
  5. Pay if applicable
  6. You’re registered!

Using ZoogVPN

Setting up ZoogVPN is simple and visually similar for all devices. This review will provide instructions on setting up ZoogVPN with Windows OS:

  1. After registration, navigate to the downloads page ZoogVPN download
  2. Follow the installation prompts
  3. Start ZoogVPN after installation is complete
  4. The login screen will appear ZoogVPN login
  5. Enter your credentials and log in
  6. The ZoogVPN interface will show your public IP ZoogVPN interface
  7. Select the power button to turn the VPN on
  8. The power button will turn green after connecting ZoogVPN connection
  9. To change your server, select the server’s name
  10. Choose a server ZoogVPN server list
  11. To change ZoogVPN’s settings, select the gear icon on the left
  12. You’re all set!

Performance (Speed, DNS, WenRTC and IPv6 Test)

Before settling on a VPN provider, you’ll want to verify that the performance levels are high enough for its intended use. For example, if you have a VPN that leaks your IP address, you’re probably going to want to look elsewhere. Fortunately, at BestVPN.com, we always test the performance levels of the VPNs that we review. As such, let’s take a look at the performance levels of ZoogVPN.

Speed & Leaks

Recently, we’ve introduced a new speed test system at BestVPN.com. This new system offers an objective and scientific way of measuring a VPN’s speed, and provides us with better results than our previous system. For more information on the new system, you can read this guide. As for ZoogVPN’s speeds…

[COMING SOON]

I’m happy to report that ZoogVPN didn’t have any leaks during my testing. To test your own ZoogVPN for leaks, visit ipleak.net or doileak.com.

ZoogVPN ip leak testing

Other Platforms

ZoogVPN offers support for a variety of platforms. The ZoogVPN client is available for Windows, Mac, Android and iOS users. However, manual configuration is available for other platforms like Linux, Blackberry, and applicable routers.

Mobile Apps

Setup for ZoogVPN on iOS and Android is probably easier than setting it up on Windows. You literally download the app from the App Store/Google Play Store, open it, and connect to a server. You can change your settings by selecting the gear icon, and you can change your server by selecting the server location.

ZoogVPN mobile

Review: Conclusion

I liked:

  • Five simultaneous connections
  • No logs
  • Based in Isle of Man
  • Free version available
  • 7-day money-back guarantee
  • 27+ servers in 18 countries
  • P2P support on dedicated servers
  • Excellent OpenVPN encryption
  • Great customer service
  • WiFi protection

I wasn’t so sure about:

  • Some servers slower than others

I hated:

  • No kill switch
  • Not great for unblocking TV streaming services

ZoogVPN might not be a top-tier, no faults VPN – but they do have potential. They could easily improve the VPN’s overall quality by adding things like a kill switch or servers dedicated to unblocking TV streaming services and other websites. That being said, they do offer P2P support, military-grade OpenVPN encryption, and excellent customer service.

If you want to experiment before committing, you can use the free version of ZoogVPN to do so. Otherwise, if you purchase a subscription and you’re left unsatisfied, you can use the 7-day money-back guarantee for a full refund. To try ZoogVPN today, click the button below!

Visit ZoogVPN »

Mandee Rose

من تأليف

نشرت في: يونيو 18, 2018.

June 18th, 2018

Mandee Rose has been an advert for cyber security for 5+ years, working to spread knowledge via her technical writing and investigative journaling. Her work is centered around a variety of infosec topics including data breaches, digital surveillance, and of course, VPNs. You can follow her on Twitter at @Mand33InfoSec.

8 الردود على “ZoogVPN Review 2018 – Pay with Bitcoin and has great Customer Support

  1. I have been a customer of ZoogVPN for over a year. The first year was awesome. I could watch Hulu and Netflix without any issues on any of my devices. However, my subscription for my second year has been one headache after another with this service. It became difficult to log in and would timeout without on it’s own. I brought this to the attention of the support team, but no one responded to my query, then it came worse by April when streaming services began to block me due to their detection of a VPN. Once again I contacted ZoogVPN twice about this and I received no response email and it’s been at least two weeks that I have gone without streaming content from Hulu and Netflix. I’ve gotten to the point that I am going to cancel my subscription and request a refund (HAHA…Good luck to me in getting my $$$). I’ve been burned by a couple of the big time VPN’s now that make big promises, but fall short on longevity, and once you make a complaint about an issue, and ask for support, no one gets back to you when they are supposed to respond within 24 hours.

    I’ve been on the hunt for reviews about Zoog VPN and it’s almost like searching for a needle in a haystack. The people who do post anything about ZoogVPN dates back to 2016, and some of them were obscure about this service.

    1. Hi F.G.,

      I’m afraid that there are simply too many VPN services out there for us to re-review them all too regularly! Over this last year US Netflix and Hulu have ramped up effots to block VPN users. These blocks are based on blocking IP ranges known to belong to VPN services, and ZoogTV has clearly come under the spotlight. This is, in itslef, not any fault of ZoogTV. There are ways for VPN providers to get around these blocks (refreshing IP pools or implementing fancy DNS routing), however, so it seems ZoogTV is failing its customers.

    2. Hello FG,

      I’m with ZoogVPN for over a year now and there was a brief period when there were issues with US N*tflix, but all has been working for me now for a while. They have dedicated VPN servers for streaming US content. They claim this is for a long run, but it remains to be seen, but since May 2017 had not issues with it.

      PS: This review is dated and requires an update.

    I am a customer of Zoog for some 6 months now. Having paid in advance for 6 months, it stopped working after 3 months. Difficult to log on, and then dropping connections every few minutes, from all major servers, including the ‘free’ ones. It says above there is no transparency on Zoog’s privacy policy – that’s because they have none. All your data is probably sold on.
    Terrible quality of service and I will not be renewing.

    1. It sounds very strange that the service would work fine for you for 3 months and suddenly stops thereafter. It sounds like a local issue more than anything else… Did you by any chance update your Windows or the device you were using?

      I’ve been with them for a few years and they have been good and constantly improving their service with new servers, new features and new apps.

      They have updated their privacy policy a couple of times I guess to address some of the concerns raised. Here is the latest extract regarding the actual data they collect:

      “Personal Information: Because of the nature of our service, we must collect your email address for account management purpose. Your email address will never be given away or sold. Your email will be used only to deliver Zoog VPN services, communicate with you about your subscription, support and generally maintain your account with us. We strictly do not share, sell, trade, or rent your personal information to third parties.

      Session Records: We have adopted ‘Zero Logs’ policy. This means we do not keep any logs of your online activity so you can browse with 100% privacy and confidence.

      VPN Servers: We strictly do not collect or keep any information on user activity, the websites or apps the user uses, user IP addresses, or user log-in/log-out sessions. We smply collect informaion on raw bandwidth usage of our servers (data upload/download) to provide statistical information to our users and also to help us optimize our VPN service for quality assurance for our users.”

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