Betternet Review

In this Betternet Review we discover that this seemingly straightforward VPN has some hidden surprises. Read our investigation into how this free service makes money.
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Review of: Betternet
VPN by:

Reviewed by:
On August 12, 2016
Last modified:July 17, 2017


In this Betternet Review we find it a decent free and very cheap VPN service - as long as you are fully aware that you get what you pay for!

Update: Betternet is one of the VPN providers called out by a new research paper which highlights the dangers of many free mobile VPN apps. It has an VirusTotal AV-rank of 13 (1 being best), which is, frankly, shocking. This malware-ridden service should be avoided at all costs.

When researching for this Betternet review I discovered that this (mainly) free VPN service makes many bold claims on its website. Such as “out of 3.3 million apps overall, we have become in less than one year the #1 VPN app in Google Play Store and AppStore.” And that is has “more than 38 million users all around the world.”

I have never even really heard of Betternet before. I have worked in the VPN industry for quite some time now, so this comes as something of a surprise! That said, the Android Play store lists 10,000,000 – 50,000,000 Betternet installs. So what the hell do I know!?

Whatever the case, Betternet is a free or very low-cost VPN service that is aimed mainly at mobile users. When compared to “proper” VPN services, Betternet does not fare well in any department. But as long as you expect to get what you pay for (i.e. not much), then Betternet provides a decent service.

Pricing & Plans

Betternet is primarily a fee VPN service for iOS, Android and Windows. Importantly, free users are not limited in how much data they can use, which is great. Betternet promises that it will not change the terms of this free offer at any point in the future.

Free users can usually only connect to “optimal” servers chosen by Betternet. In my experience these are invariably located in the United States.

Interestingly, however, the Olympic Games are on as I write this review. In response, Betternet is currently offering free mobile users access to servers that will allow them to watch the games via TV broadcasts from BBC, NBC and Telemundo.

Betternet Review Olympics

I tested the free Olympics BBC server, as BBC iPlayer is trying to ban VPN users. Playback via iPlayer’s mobile website is a little clunky, but it did work when connected via Betternet

This is great for sports fans, but I will not factor it into this review. This is because the offer is presumably limited to the duration of the Games.

iOS and Android users (but not Windows users) can upgrade to a premium service. This costs approx. $5 per month, or $2.50 per month if paid annually (prices converted from UKP). Premium users enjoy the following advantages:

  • Access to Betternets’s servers running out of 10 counties: US (many locations), France, Australia, UK, Canada, NL, Germany, Japan, Singapore, and Hong Kong. Although not a huge number of countries, this does cover the most popular locations. It will therefore be more than sufficient for most users.
  • “Faster” internet access. How much faster is not quantified by Betternet, but do check out the performance tests later for my findings.
  • No ads
  • 5 simultaneous connections


  • ProsPROS
  • Free or very cheap
  • Permits P2P
  • No data limits
  • BBC iPlayer available
  • 5 Simultaneous connections
  • ConsCONS
  • No customer support
  • Connection logs
  • Not fast
  • Canada is terrible for privacy


P2P downloading

Betternet’s service is not packed with bells and whistles. But this is hardly surprising given that the service is primarily a free one. Interestingly, though, Betternet does permit P2P downloading using its free service.

If we ever receive a DMCA takedown notice or valid court orders, we fully comply with the notices without disrupting or jeopardizing any clients privacy. As mentioned earlier, we don’t save any logs, IPs, ports, user information or timestamps. Hence, in order to satisfy legal requirements from bandwidth providers we do not disclose any user data to the authorities. So far we have not received any valid court order that has required us to provide something we do not have.”

It is the only free VPN service that I am aware of to allow this. This is because the hassle of dealing with DMCA notices and other harassment by copyright holders is simply not worth the trouble for most providers. Especially then users are not even paying for the service!

Torrenting on a free VPN is certainly a very attractive proposition, and is arguably the primary draw for Betternet. It does, however, beg the following question…

Visit Betternet »

How does Betternet make money?

VPN services are expensive and time-consuming to run, so no-one is going to do it for free. As already noted, Betternet does offer a Premium plan to mobile users. This seems rather oddly downplayed, however.

Betternet says that it also makes money in the following ways:

  1. By offering free sponsored apps. There’s an “Install an app” button inside our mobile app. When you click on this button you are offered other apps for installation. For each app installed, Betternet earns money from the app publishers.
  2. By offering videos. By clicking on the “Watch a video and connect” button inside the Betternet app, you can watch a short video. Every time you watch a video, you help Betternet earn money.”

When using the mobile (not desktop) app I was indeed occasionally offered the opportunity to install free apps (mainly Android Pay) and watch ad videos. I was a little surprised, however, about how easy it is to simply dismiss these “offers”.

Betternet videos

From a user-experience point of view this is great. So great, in fact, that it is difficult imagine anyone actually agreeing to look at the apps or watch the ad videos!  Which begs the question again – how does Betternet make money?  According to Betternet,

Is this model working for us? So far it has worked very well, thanks to the support of our wonderful users. We have many daily emails from our users, who share their love with us by telling us they have installed our recommended apps and find them useful.

Hmm. Perhaps I am being over-suspicious, but Betternet’s funding model worries me a little…



Betternet is registered in Canada, which is generally still considered ok for torrenting purposes. But Bill 11 was passed in 2015, and may soon put an end to this freedom. It also mandates that ISPs maintain internet records, although how this applies to VPN providers remains unclear.

Bill C-51 (Anti-terrorism Act, 2015) has yet to become law, but is a sweeping piece of legislation. Among other things it gives government departments, the police, and CSIS (Canada’s version of the NSA) unprecedented powers to share information about individuals or groups between departments. It also lowers the threshold required for proof of arrest in suspected terror cases, allows, and gives Canadian spies the authority to “counter-message” or “disrupt” “radical websites (even outside Canada).

Furthermore, Canada is a member of the Five Eyes (FVEY) spying alliance, comprising the US, Canada, UK, Australia and New Zealand. Intelligence is shared across FVEY borders. This allows intelligence agencies to do each other favors by obtaining data legally from another member of the alliance that it would otherwise be illegal to obtain about its own citizens.


Betternet keeps no usage logs (what you actually get up to on the internet) but does keep connection logs (metadata logs). Free users may also find their privacy compromised by third party advertisers. The activities of these are not covered by Betternet’s Privacy Policy,

Third Party may use technologies to access some data including but not limited to cookies to estimate the effectiveness of their advertisements. Activities of the Third Party is not controlled by Betternet and this is not included in Betternet privacy policy but is related to the privacy policies of our third party advertisers.


As for technical security, the following information is all that is available on the website,

For ensuring your full privacy, we offer OpenVPN with AES256 encryption and 128 bit AES-CBC for IPSec. All user traffic is distributed between hundreds of shared IPs ensuring that our you (sic.) blend in with the crowd and no one knows about your identity.

I presume that IPSec is used for the iOS app. As noted below, I have attempted to contact the Betternet team in order to learn more, but have received no reply. So I cannot comment on RSA handshake key encryption size, authentication method, or whether Perfect Forward Secrecy is used for OpenVPN connections.

If I ever do hear back from Betternet about my quires, I will be very surprised if the answers impress me.

The website

The website is a little amateurish in design, but is perfectly functional. Its primary purpose, however, is to act as an ad for its product. And other than some bold claims made about the app’s popularity, plus some info on how Betternet can afford to operate its free service, hard facts are kept to a bare minimum.


Perhaps most important is that support is almost non-existent. There is a short and largely uninformative FAQ, and a “Knowledge Base” that can be searched. Unfortunately, this does not appear to contain much useful information (although YMMV with this).

The only way to obtain direct support is by sending a ticketed request to the knowledge center. After waiting four days, I have still received no reply to a question I sent, so I think it same to assume that none is likely to be forthcoming.

The Process

Betternet’s free mobile apps can be downloaded from Apple or Play Stores. And its Windows app directly from the website. Premium subscriptions are available via in-app purchases (iOS and Android only). Note that this means your VPN subscription is tied to your Apple or Google ID.

Premium signup requests an email address. this allows you to use your Premium account on other devices by authorizing them through the email confirmation email.

The Betternet Windows VPN Client

The Windows VPN client is very basic, and has no features such as a kill switch, port forwarding etc.  There is, however, an auto-reconnect option. And DNS leak protection appears to be built-in (no DNS leaks were detected).

There is also very little advertising, except that on connection a browser window opens to the Betterspot webpage. This is an Anonabox-like device sold by Betternet Technologies inc.

Betternet Windows

There is no premium desktop option, so you must connect to a server chosen by Betternet. These are invariably located in the US

I tried to watch content via the US Netflix website, but use of a proxy was detected and this was blocked.

Other Platforms

Betternet is primarily aimed at mobile users (Android and iOS), and the Premium service is only available on those platforms. I tested the Android app, which is very easy to use and works well. As with the Windows client, it is almost completely lacking in bells and whistles.

Betternet Android connected

Premium subscriptions must be cancelled via the Apple or Play Store interfaces. Instructions for doing so for Android devices are available here, and here on iOS device here. For an Android subscription, at least, this process proved easy and painless enough.

Performance (Speed, DNS, WebRTC and IPv6 Tests)

Speed tests were performed on a 50Mbps/3Mbps UK broadband connection. Tests on the Premium service were performed on a Galaxy Note 4 connected via WiFi (802.11ac 5G) to the same broadband connection. Tests were performed using

Betternet speeds down

Betternet speeds up

Perhaps unsurprisingly, using the free service incurs a big performance hit when accessing the internet (at least on download speeds). Download speeds for the Premium service are much better. But these still average less than half the performance when connected to a nearby server, compared to not using a VPN.

This is a much bigger hit than is reasonable for a Premium VPN service. Many others can provide 80 percent to 90 percent of full internet connection speeds when connected to a nearby server. Curiously, upload speeds are much better using the free service than using the Premium one. I have no explanation for this. But these are the results I obtained.

As already noted, I detected no IPv4 DNS leaks. This is great, but Betternet provides no protection against WebRTC leaks. If using the service, you should therefore fix this problem yourself immediately. Unfortunately my ISP (Virgin Media) does not support IPv6 connections. I therefore am unable to test for IPv6 leaks on the desktop. This issue should not affect mobile devices).

Other/ Free Services

As already noted, Betternet sells an Anonabox-like device. This acts as a portable VPN and Tor-enabled router. Betternet also offers free “VPN” browser add-ons for Chrome and Firefox.

These work well, as long as you as you don’t mind connecting to a US server. Note that UK Olympics server was also available at the time of writing this review. A quick check on show similar speed performance results to using the full free VPN service.

Betternet Chrome PluginNote that Mac OSX and Linux users can access the free Betternet service using these browser add-ons.

Betternet Review Conclusion

I liked

  • Free service is very usable and has no data limits
  • Premium service is cheap
  • P2P permitted (even on free service!)
  • Free browser add-ons are also available
  • No DNS leaks (but WebRTC leaks)
  • BBC iPlayer available
  • 5 simultaneous connections (Premium)
  • No usage logs, but…

I wasn’t so sure about

  • Connection logs
  • Performance for both free and Premium services is uninspiring
  • Encryption is almost certainly meh
  • Pricing model worries me somewhat
  • US Netflix blocked

I hated

  • Customer support is effectively non-existent
  • Canada is terrible for privacy (but is probably ok for P2P for now)

As we can see in this Betternet review, the service needs to be judged on its own terms. It is a cheap (or free) and cheerful VPN service. And most of its failing can be somewhat forgiven on this basis. If you want a VPN that will do a good job of protecting your privacy or that implements strong security measures, then look elsewhere. And be prepared to pay properly for it!

If you just want to geospoof your location, bypass simple firewalls and site blocks, or protect yourself while using public WiFi hotspots, then Betternet just about does the job. Although its free service is rather slow for torrenting, the fact that Betternet does permit P2P using its free service will no doubt be a very attractive feature for many of you out there.

In conclusion then, Betternet is a decent free and very cheap VPN service, as long as you are fully aware that you get what you pay for.

Visit Betternet »

Douglas Crawford I am a freelance writer, technology enthusiast, and lover of life who enjoys spinning words and sharing knowledge for a living. You can now follow me on Twitter - @douglasjcrawf.

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11 responses to “Betternet Review

  1. I use mobile banking applications, wallets and internet banking throuth my android handset (Samsung Galaxy Note 4). Will it be safe use Betternet on my android handset?

    1. Hi Dip,

      As now noted at the beginning of this article, Betternet is one of the VPN providers called out by a new research paper which highlights the dangers of many free mobile VPN apps. It’s Androi app, specifically, has an VirusTotal AV-rank of 13 (1 being best), which is, frankly, shocking. IMO this malware-ridden service should be avoided at all costs, and certainly should not be trusted on a handset you use form internet banking!

    1. Hi Jim,

      As now noted at the top of this article, Betternet was recently called out by a new research paper which highlights the dangers of many free mobile VPN apps. It has an VirusTotal AV-rank of 13 (1 being best), which is, frankly, shocking. This malware-ridden service should be avoided at all costs.

    2. I am a desktop user running windows os with firefox derivative as browser. Since this is a “Betternet Review” and not “Betternet for mobile app/Android device Review” I think my experience with Betternet is relevant since Betternet also support windows and Mac OS.

      To begin with, I would expected that Betternet’s app downloaded and installed should work the same way across all the platform they supported.

      In my experience it have never asked me for my credit card detail so how can they bill you at all or charge you any monthly subscription?

      The app I downloaded is a desktop application and not a browser addon which is approx 10Mb in size and runs in the background. I only run this app and connect to vpn when I want to so it is not active by default when the PC boot up.

      Betternet service have its limitation being a free service and the only limit I have experienced is the choice of servers since it choose whatever it like assuming it will connect to whichever free server available and so far, not a Canadian server.

      I have tried running internet games on it and it shows the wrong IP address (ie not my actual IP address). I have ran several VPN testing services via my browser such as IPLeak, DoILeak, DNSLeak, BrowserLeak and all showing the wrong IP address. I have WebRTC browser addon installed so it is not relevant to these test as all these test also showing no WebRTC leak.

      I have not done an “Extensive” test on this service as I only run this application and connect to VPN when I want to access restricted site like video streaming which is blocked by my ISP but so far, Betternet Have been working perfectly (at least for me).

      I don’t use any IOS or Android devices so I cannot comment on it but, I would recommend PC desktop users to give this service a try. As I have mentioned above, It have never asked me for my credit card detail so how can they make a monthly charge against you. Since this is a free service, why would they ask for your credit card details in the first place.

      PS I am in the UK and have been running Betternet on and off for about a month. Only time will tell if any problem with this service will manifest itself.

  2. Betternet was exposed as one of the most malware-infested VPN apps for Android. Do your research people. This BEST VPN site is a joke.

    1. Hi Anonymous,

      A very recently published research paper, which I wrote an article about last week, did indeed call the Betternet Android app out for being a infested in malware. This information was not available when I wrote this review last August. I have now added an update to the review highlighting the findings.

  3. I’ve been using Betternet for 2 months now with no issues, it connects fast and never fails, downloads are pretty good, sometimes a bit slow to get going but so what? No more letters from the ISP, I live in Eastern Canada most times I get transferred to Switzerland. The Adds are minimal, they tell you with a web page pop up that you are connected, no usage limits and really and honestly free. I can’t say much about security because I don’t know, I don’t keep anything important on my media computer any way so I’m unconcerned, if you want pictures of my Dog, come and git em.

    1. Hi Yani,

      I do cover this in the review,

      “As noted below, I have attempted to contact the Betternet team in order to learn more, but have received no reply. So I cannot comment on RSA handshake key encryption size, authentication method, or whether Perfect Forward Secrecy is used for OpenVPN connections. If I ever do hear back from Betternet about my quires, I will be very surprised if the answers impress me.”

      In my experience as a long-time VPN reviewer, when a VPN company makes no real effort to advertise the encryption it uses and refuses to respond to questions about it, it can be safely assumed that the encryption is nothing to shout about (or it would be shouting about it!).

    If you want a free VPN service that permits P2P, then Betternet is just about your only option!

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