Review

MyVPN Review


Disclosure: compensated affiliate: click here for more information

Important Update:

MyVPN has now shut down its service. Existing customers can email support for information on migrating to their partner VPN, HideIPVPN.

myvpn_closing

MyVPN Summary

As of 1 September 2015, MyVPN has shut down and partnered with HideIPVPN to take care of its remaining customers.

MyVPN brands itself as a “cheep and cheerful” VPN. While the former we can’t really agree with, our overall impression of MyVPN was pleasant and this brand new US provider has a great core service that gives them a fantastic base to build upon. (Please bear in mind this is a completely different team and service than MyVPN.pro, and the two are in no way affiliated with each other)

Pricing & Plans

As with all VPN providers, MyVPN provides increasing discounts the longer you sign up for. While their monthly plan is slightly expensive at $9.99/month, if you sign up for a whole year then the price is a very reasonable $4.83/month.

myVPN_Pricing

MyVPN also provides a three day free trial to test their service and not only is it slightly difficult to find this, you are also required to enter your payment details for this. Also if you are dissatisfied with their service and forget to cancel it then they will automatically start charging you.
They also provide a 7 day money back guarantee in case your not pleased with the service, and this is absolutely quabble free so even if you enjoyed the service but just changed your mind – you will still get your money back!

In order to purchase your MyVPN account you can use your credit/debit card or a PayPal account, and also accept the secure payment type Bitcoin.

Features

MyVPN is a very small US based provider that opened it’s “tunnels” to the public less than 6 months ago in October 2014. It’s young age shows on the service, but overall they provide a very rounded service with most of the required core items not only present but performing well.

Since MyVPN is a brand new provider it comes as no surprise that they only have servers in 4 countries. Naturally these are the three required & expected; NL, UK, US and there is also Hong Kong for their Asian customers. While their servers list (at least for the moment) is very small they do allow a huge 5 simultaneous connections which means that you can always be connected.

Visit MyVPN »

Security & Privacy

Firstly, with regards to protocols MyVPN provides the whole range: PPTP, L2TP, OpenVPN and IKEv. For all par PPTP they provide the maximum of 256 bit encryption as long as your device supports it. For OpenVPN (the protocol we recommend) they use AES and a 2048bit handshake – a great plus for this little VPN provider. Alongside this they use LibreSSL which is better for security compared to OpenSSL. They also have a MimicVPN Protocol which is an advanced version of OpenVPN which they developed in order to bypass different firewalls, restrictions and DPI (Deep Packet Inspection).

Secondly, when it comes to logging, MyVPN does keep connection logs so if you’re absolute privacy their service isn’t for you. Otherwise they have clearly outlined what information they log. They only keep their logs for a day and afterwards fully purge them so this shouldn’t worry you too much.

Their Terms & Conditions and Privacy Policy albeit brief they detail what information they collect, how they use it and also how they manage their networks. The only issue we had was with regards to this sentence: Simultaneous logins from multiple IP addresses from different countries (aren’t allowed). As this seems a very strict rule and one that would really restrict the average person’s use of their service, we questioned them about and it and they said the following: It was added to prevent share logins. As long as customer doesn’t abuse rest of rules we do not react on multiply logins. This is not ideal but clearly they are taking these steps in order to avoid abuse.

With regards to P2P they do not allow it on their US servers and they request that you only use legal P2P on their other servers.

The website

The MyVPN website is nicely designed and contains all the key pieces of information that could be required by a user. The customer area was also nicely laid and contained fundamental information such as support tickets, details and invoices.

myVPN_Homepage

Unfortunately their social aspects are also very minimal. Most disappointingly they do not have a blog and their twitter is clearly unused, thankfully they do keep their Facebook page up to date with their network information.

Support

The most prominent support that MyVPN provides is the standard Ticket Support. They maintain this 24/7/365 and whenever we used it, we found them to be friendly, technically knowledgeable and always received a reply within a few hours. Alongside this they also have phone support for US citizens and for larger technical issues they will also provide remote desktop.

myVPN_Support

While overall these support mechanism are great we feel that they could really benefit from a full feature knowledge base and/or forum.

The Process

Signing Up

Signing up to MyVPN is fairly easy and all it requires is entering your email, password and payment details. As mentioned it is slightly annoying that they require your payment details for the free trial.

The Windows VPN client

The Windows client is very nicely designed and has some great extra functionality thrown in. Amongst these functionalities the most important are their App Kill Switch and DNS Leak Protection – we found both of these very helpful and they worked as expected.

MyVPN_Client

Overall while the application was easy to use, we did experience some issues with it not connecting or the connection taking long to establish. Support was very collaborative with our issue and was able to help solve them.

Performance (Speed, DNS and IP Test)

We tested the MyVPN service for speed, DNS leaks and IP confirmation. The IP tests all came back fine and with the DNS leak protection enabled the only result we obtained was their servers – this was great news. While their speeds weren’t the best we’ve seen (as the table below shows) they remained more than adequate to stream and access our favourite content. We also had no issues with the EU->US connection speeds.

MyVPN_PureSpeed MyVPN_PPTP_Speed MyVPN_OpenVPN_Speed
Normal Internet Speed PPTP Speed OpenVPN Speed

Other Platforms

MyVPN also provides an application for those use Mac computers. Alongside this they also have setup guides for Android, iOS, Linux and Blackberry – which is very rare to see. While it’s great to see that these setup guides are mainly for using OpenVPN (most recommended protocol) and that they are very well done, we do think that some users would appreciate L2TP and PPTP setup guides as well. We also feel that they could provide support for routers – they can provide you some once requested but there are none on their website.

Conclusion

We liked

  • Cheap long term subscription
  • 3 day free trial and 7 day money back guarantee
  • Supports Blackberry
  • 5 simultaneous connections
  • Lot of protocols
  • Nifty little client with app kill switch and DNS leak protection
  • Great encryption security
  • Bitcoin accepted

We weren’t so sure about

  • Limited servers
  • Software could do with a few tweaks
  • Forum and/or knowledge base support would be useful
  • Connection logging – purged after a day
  • Limited P2P

We hated

  • Nothing

Overall MyVPN is a nice little VPN company with a feature-full client, great encryption and a very friendly support team. While they still have some progress to make we are happy to recommend their use – though it’s only worth it’s value if you sign up for 6 months or more so make sure you check out their free trial.

Visit MyVPN »


Peter Selmeczy I am an engineer by trade and tech geek by night, who's passionate about sharing his knowledge with the people. Find me on Google+.

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One response to “MyVPN Review

    Excellent service. Usual i travel a lot and need a good safety connection when i’m abroad. I feel safe with them and I can focus on my efforts towards Internet privacy and freedom. Thanks!

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