5 Best VPN Providers for 2015 (April 2015)

30 Mar 2015 |

Welcome to the 2015 update of the Best VPN Providers of the year. Over the past few years the world has seen a massive increase in VPN use, with a global average of 28% accessing the internet through a VPN, and 52% of those using a VPN mainly to access better online content, and 29% using a VPN to stay anonymous online, according to globalwebindex in this report from first quarter 2014.

With so many popular content channels being geographically restricted, and the increased likelyhood of your internet being monitored by government agencies, it’s no wonder that so many people are opting to keep their data private by using a VPN.

There are a lot of VPN providers to choose from, and the task of deciding where to spend your money can be daunting for those new to VPNs and experienced users alike, especially with the wealth of features and marketing offers promised by providers, which is why we’ve made this list to help you choose the best VPN provider for you.

We’ve boiled down our decision criteria to ten essential factors, which are explained in more detail in this guide and in the considerations section at the bottom of this post, to consider when choosing a VPN service.

  1. Do they keep logs?
  2. OpenVPN & encryption
  3. Do they accept Bitcoins?
  4. Do they allow P2P BitTorrent downloading?
  5. Do they use shared or dynamic IPs?
  6. How many devices can be connected at once?
  7. Does the VPN support your mobile device(s)?
  8. Server locations
  9. Where are they based?
  10. Other services and unique selling points

Please bare in mind that in some countries, using a VPN can mark you out as suspicious, so the necessary precautions should be taken. We have many country specific guides available here if you are unsure.  With these points in mind, these are our picks for the 5 Best VPN Providers for 2015.

Summary

Rank Provider Starting price Review Link

1

ExpressVPN Logo $8.31/mo 9.9
Read Review
Visit Site

2

IPVanish Logo $6.49/mo 9.7
Read Review
Visit Site

3

VyprVPN Logo $8.50/mo 9.6
Read Review
Visit Site

4

PIA Logo $6.95/mo 9.4
Read Review
Visit Site

5

BolehVPN Logo $9.99/mo 9.4
Read Review
Visit Site
Editor’s Choice

Winner – ExpressVPN

ExpressVPN Logo

Positives: great apps for all major platforms, 30 day money back guarantee, no usage logs, servers in 78 countries, superb speeds

Negatives: only two simultaneous connections (one computer and one other device)

ExpressVPN is one of the most popular and successful VPN providers out there.  They consistently rank highly on our five best lists, which is not surprising when you consider just how much they do right.  Headquartered in the British Virgin Islands, ExpressVPN is a vocal advocate for Internet privacy rights and earns our pick for the best all around VPN provider at the moment.

One of their greatest assets is that they provide unparalelled customer service, with 24/7 live chat with technicians through the website, and a ticket system with quality follow ups.  Add to this a massive network of servers accross 78 countries with great speeds and fantastic, easy to use clients for a host of devices, as well as detailed set-up guides for many other platforms, and it’s easy to see why we’re so enthusiastic about this provider.

ExpessVPN keeps no usage logs and there is a very generous 30 day money back guarantee to get you started. Pricing is not the cheapest, but still represents good value, considering how much ExpressVPN delivers.

Try Out the Best VPN Today!

Visit ExpressVPN »

30 day money back guarantee

2. IPVanish

IPVanish Logo

Positives: great security, no logs, excellent speeds, great value for money

Negatives: Not Much

IPVanish has over 15 years of experience in the networking industry and run some of the best Tier 1 level networks – amazing speeds in simple terms. They have servers in a whopping 59 countries and with their recent security updates they keep absolutely no logs, have shared IPs and even accept Bitcoin!

Their prices are very cheap, for this level of service they are by far the best value provider and are highly recommended if you want a low cost solution that delivers uncompromised security and speeds, whilst keeping no logs whatsoever.

The software isn’t as feature packed as some others, but all the essential features are present.

IPVanish offer an amazing product at a very wallet-friendly price, and deserve the recognition of being one of the best VPN providers of 2015. Click the button below to check out their website and sign up.

Visit IPVanish »


3. VyprVPN

VyprVPN Logo

Positives: fast, 160-bit and 256-bit OpenVPN encryption (Pro only), servers in38 counties, Android app, iOS app, 7 day money back guarantee, up to 3 simultaneous connections, P2P: yes

Negatives: a bit pricey, US based but Swiss registered

VyprVPN is a large provider run by global consortium Golden Frog (based in Switzerland but with a physical presence in the US), with servers in 38 countries worldwide. It has simple but effective Windows and OSX clients, and very nice Android and iOS apps. Linux is also supported.

Up to 3 devices can be connected at once, with up to 256-bit OpenVPN encryption. Note that these comments apply to the Pro service, not the PPTP-only Basic plan, which is not secure and should be avoided. They do keep connection logs, but no usage logs.

VyprVPN own their own networks and data centers, which is not something many VPNs can boast, giving them excellent speeds and control over their service. They’ve also built their own protocol called “chameleon” which can hide the fact that you are using a VPN completely, which is very useful in countries where, as mentioned earlier, using a VPN can mark you out as suspicious.

Visit VyprVPN »


4. PrivateInternetAccess

PIA Logo

Positives: accepts Bitcoin, no logs, fast, up to 256-bit AES OpenVPN encryption, uses shared IPs, client features port forwarding, VPN kill switch and DNS leak protection, 3 simultaneous connection, Android app, P2P: yes

Negatives: No free trial, based in US

If privacy matters to you but you want a US based solution (see Considerations below), then PIA offers a fantastic service. No logs are kept, it uses shared IPs, and accepts anonymous payment via BitCoins (see considerations below).

PIA offers excellent security, with to up to 256-bit AES OpenVPN, with SHA-256 hash authentication and 4096-bit RSA handshake encryption.

On top of that, a fully featured Windows and OSX client with DNS leak protection, IPv6 leak protection, port forwarding, and an internet kill switch are all included, and P2P downloading is permitted.

A massive five simultaneous connections are offered (ideal for using with its excellent Android app).

Please note that, compared to ExpressVPN and VyprVPN, PIA is not the easiest for non-techy users, but for experienced users not worried about it being based in the US, PIA is excellent.

Visit PIA »


5. BolehVPN

BolehVPN Logo

Positives: no logs, fast, great OSX and Windows software, 2 simultaneous connections, HK server uses shared IPs, P2P: yes

Negatives: 128-bit Blowfish OpenVPN encryption could be stronger

This Malaysian based provider gets our number five spot because it is an excellent choice for users in China and throughout the Far East. It keeps no logs and has an excellent OSX and Windows VPN client which, perhaps not being the easiest to use for a less experienced user, has a wealth of connection options, including to ‘cloaked routers’ in Hong Kong and the US East Coast allowing users to hide the fact that they are using a VPN at all!

BolehVPN is also super fast and happy to allow P2P downloading, so is really a great option for anyone needing to use a great VPN in a restrictive country.

Visit BolehVPN »


Considerations

We have a detailed VPN buying guide available, but to summarize (and update a little to reflect developments, plus mention some issues not covered in that article), things you want to consider when choosing a VPN provider are:

1. Do they keep logs?

If all you want is to access geo-restricted material (for streaming Netflix, Hulu, etc) then this may not matter, but if you are interested in using a VPN to protect your privacy then it is vital that it keeps no logs of your internet activities. If logs are kept then (whatever the company says), it can be made to hand them over to the authorities, or they can be hacked by criminals. If no logs are kept then there is nothing to hand over or hack. Note that we make a distinction between keeping usage logs, connection logs and no logs;

  • Usage logs – details of what you get up to on the internet, such as which web sites you visit etc. These are the most important (and potentially damaging logs).
  • Connection logs  – many ‘no logs’ providers keep metadata about users’ connections, but not usage logs. Exactly what is logged varies by provider, but typically includes things like when you connected, how long for, how often etc. Providers usually justify this as necessary for dealing with technical issues and instances of abuse. In general we are not too worried about this level log keeping, but the truly paranoid should be aware that, at least in theory, it could be used to identify an individual with known internet behavior through an ‘end to end timing attack’.  This should not be a big concern for most users however.
  • Keeps logs – it is depressingly common for VPN providers to keep logs of everything (usage and connection). In general, if a provider keeps usage logs it will also keep connection logs
  • No logs – what it says. The provider promises not to keep any logs (usage or connection)

‘No usage logs’ = keeps connection logs (only).

2. OpenVPN & encryption

We firmly believe that OpenVPN is the only truly secure VPN protocol these days, and where possible should be your only choice. An increasingly small number devices do not support OpenVPN, in which case you should chose L2TP/IPsec over PPTP (which is laughably insecure) whenever possible.

Also, following news of the NSA’s concerted efforts to undermine international encryption standards, we have revised our assessment that 128-bit encryption is sufficient, and now recommend 256-bit at a minimum. We would also love to see VPN providers move away from NIST standards (such as AES), but so far onlyLiquidVPN has done so.

For an in-depth discussion of this subject, please see here.

3. Do they accept Bitcoins?

Although Bitcoins are not anonymous in themselves, with a bit of care they can be made so (at least to a high degree), and we believe that any service which trades on the anonymity of its customers (as most VPN providers do) should allow them to pay for the service as anonymously as possible. We therefore see accepting Bitcoins as the mark of a company which takes privacy seriously, and should be a consideration even if you intend on paying using more conventional methods. For details on using Bitcoins for pay VPN anonymously, please see our guide.

4. Do they allow P2P BitTorrent downloading?

Not all do, so if that’s what you want a VPN for, you’d better make sure.

5. Do they use shared or dynamic IPs?

If privacy is important to you then you want a service which uses shared IPs. This means that many users access the internet over a single IP address, making it almost impossible to determine which of that IP address’s many users is responsible for any action on internet. All good VPNs should use shared IPs.

6. How many devices can be connected at once?

In a world where we increasingly access the internet from our laptop, phone and tablet, not to mention wanting our family members to access the internet with the protection afforded by our VPN connection, it is ever more important that  more than one device can be connected at once. Unfortunately many providers have been somewhat slow to catch up with the mobile device revolution, and allow no simultaneous connections (i.e. only device can be connected at a time).

7. Does the VPN support your mobile device(s)?

Following on from the last comment, some providers have been slow to support mobile devices, particularly with OpenVPN, while others have swanky apps for Android and iOS. It should be noted however that generic OpenVPN apps are available for both Android and iOS, which can configured to work with standard OpenVPN config files, even when a provider does not explicitly support this.

8. Server locations

If accessing geo-restricted content is important to you (e.g. watching Hulu from outside the US), then it is vital that the provider has servers in the country that the services are restricted to. Similarly, P2P downloaders should chose a country that is P2P friendly (Hong Kong, Panama, Sweden, Netherlands, Romania and Switzerland are all good choices). The closer a server is to you geographically the less lag you will suffer (as the data has less distance to travel), but if privacy is important then we recommend always choosing a server outside your own country’s legal jurisdiction.

9. Where are they based?

Following Edward Snowden’s NSA revelations, the issue of whether the United States is a good place for a VPN provider to be based is a matter of hot debate. Our view is that the NSA cannot be everywhere, but in the US they have the Patriot Act, Pen Orders and a whole raft of legal (and extra-legal) resources with which to force US companies to comply with their wishes. The fact that in the US the debate purely concerns the rights of US citizens is a matter of huge frustration to the rest of the world, but as has been shown many times now, has done nothing to prevent US citizens being spied on their own government.

At least VPN providers in some European counties (not the UK!), Hong Kong, Panama etc. have some legal protections against direct NSA bullying. That every major US tech company (Google, Apple, Microsoft, RSA, the list goes on) has been in cahoots and /or otherwise been compromised by the NSA is now a matter of record, and if even small companies such as Lavabit are forced to shut down rather than hand over all its encryption keys then it seems unlikely to us that popular and well-known privacy services such as VPN providers have not also been compromised. Note that others have a very different take on the situation, and you may like to read the views of our reader Ohana (in the Comments sections here andhere) for an alternative viewpoint.

The UK, with its GHCQ spying organization, is as bad as the US, and most EU counties force VPN providers to keep logs thanks to the EU Data Retention Directive. Some EU countries however have not implemented the DRD, have not applied it to VPN providers, or provide other legal protections that make them suitable locations for a VPN service. For more details on this, see this article.

10. Other services and unique selling points

Many providers offer unusual (or even unique) services that may be perfect for your needs. We highlight these in our reviews, and try to mention important ones in the summaries above.

Conclusion

While choosing a VPN can be a hard task, we hope that we have highlighted enough information for you to make an informed decision as to what provider to chose. If you’re looking for something specific to use a VPN for and none of these on our list (summarized below) are to your fancy, then feel free to navigate our website or leave any questions in the comments section below.

Summary

Rank Provider Starting price Review Link

1

ExpressVPN Logo $8.31/mo 9.9
Read Review
Visit Site

2

IPVanish Logo $6.49/mo 9.7
Read Review
Visit Site

3

VyprVPN Logo $8.50/mo 9.6
Read Review
Visit Site

4

PIA Logo $6.95/mo 9.4
Read Review
Visit Site

5

BolehVPN Logo $9.99/mo 9.4
Read Review
Visit Site

Based on original article by Douglas Crawford



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Written by Joseph Robinson
Joseph Robinson works as a writer and teacher in Budapest. His interests lie in human rights, technology and jazz guitar.

24 Responses to “5 Best VPN Providers for 2015 (April 2015)”

  1. annonymous says:

    Why no astrill?

  2. annonymous says:

    To be honoest, BitCoin is safe but not “anonymous”.

    • Douglas Crawford says:

      Bitcoins can be purchased with a high degree of anonymity, and then ‘mixed‘ to anonymize them even further. While this cannot guarantee 100% anonymity (what can?), if used carefully then Bitcoins can be highly anonymous.

      • annonymous says:

        Hello Douglas my friend, have you ever compared IPV4 to IPV6, which is more secure? I find that gogo6 tunnelbreaker can work on VM Virtual Windows7 over NetBios, which means ipv6 proxy can be started with Virtual Windows7. Up to now, even google cannot recognize the real location of an IPV6 IP address.

        • Douglas Crawford says:

          Hi annonymous,

          IPv6 Tunnel brokering (which can be used in conjunction with OpenVPN) is indeed an interesting subject, but one that I will have to research for an article before commenting on. Thanks for the idea!

      • Zeiss says:

        According to bitcoin’s website, it’s not anonymous: https://bitcoin.org/en/you-need-to-know

        If you are about to explore Bitcoin, there are a few things you should know. Bitcoin lets you exchange money in a different way than with usual banks. As such, you should take time to inform yourself before using Bitcoin for any serious transaction. Bitcoin should be treated with the same care as your regular wallet, or even more in some cases!

        Securing your wallet

        Like in real life, your wallet must be secured. Bitcoin makes it possible to transfer value anywhere in a very easy way and it allows you to be in control of your money. Such great features also come with great security concerns. At the same time, Bitcoin can provide very high levels of security if used correctly. Always remember that it is your responsibility to adopt good practices in order to protect your money. Read more about securing your wallet.

        Bitcoin price is volatile

        The price of a bitcoin can unpredictably increase or decrease over a short period of time due to its young economy, novel nature, and sometimes illiquid markets. Consequently, keeping your savings with Bitcoin is not recommended at this point. Bitcoin should be seen like a high risk asset, and you should never store money that you cannot afford to lose with Bitcoin. If you receive payments with Bitcoin, many service providers can convert them to your local currency.

        Bitcoin payments are irreversible

        Any transaction issued with Bitcoin cannot be reversed, they can only be refunded by the person receiving the funds. That means you should take care to do business with people and organizations you know and trust, or who have an established reputation. For their part, businesses need to keep control of the payment requests they are displaying to their customers. Bitcoin can detect typos and usually won’t let you send money to an invalid address by mistake. Additional services might exist in the future to provide more choice and protection for the consumer.

        Bitcoin is not anonymous

        Some effort is required to protect your privacy with Bitcoin. All Bitcoin transactions are stored publicly and permanently on the network, which means anyone can see the balance and transactions of any Bitcoin address. However, the identity of the user behind an address remains unknown until information is revealed during a purchase or in other circumstances. This is one reason why Bitcoin addresses should only be used once. Always remember that it is your responsibility to adopt good practices in order to protect your privacy. Read more about protecting your privacy.

        Instant transactions are less secure

        A Bitcoin transaction is usually deployed within a few seconds and begins to be confirmed in the following 10 minutes. During that time, a transaction can be considered authentic but still reversible. Dishonest users could try to cheat. If you can’t wait for a confirmation, asking for a small transaction fee or using a detection system for unsafe transactions can increase security. For larger amounts like 1000 US$, it makes sense to wait for 6 confirmations or more. Each confirmation exponentially decreases the risk of a reversed transaction.

        Bitcoin is still experimental

        Bitcoin is an experimental new currency that is in active development. Although it becomes less experimental as usage grows, you should keep in mind that Bitcoin is a new invention that is exploring ideas that have never been attempted before. As such, its future cannot be predicted by anyone.

        Government taxes and regulations

        Bitcoin is not an official currency. That said, most jurisdictions still require you to pay income, sales, payroll, and capital gains taxes on anything that has value, including bitcoins. It is your responsibility to ensure that you adhere to tax and other legal or regulatory mandates issued by your government and/or local municipalities.

        • Douglas Crawford says:

          Hi Zeiss,

          Bitcoin is not inherently anonymous, as all transactions are recorded in the block chain. However, by buying Bitcoins anonymously and the ‘washing’ them with a Bitcoin mixer, the link between an individual and any transaction with the Bitcoins can be very effectively obfuscated, allowing them to be used with a high degree of anonymity (100% can never be guaranteed). See Buying Bitcoins to pay for VPN anonymously, a step by step guide for more details.

  3. annonymous says:

    I think that the most anonymous way of payment at present is iOS “in-app purchase”, which supports anonymous Apple Gift Card to one Apple ID.

    • Hmm says:

      How would that (purchasing via iOS in app purchase be anonymous? your purchase is tied your itunes account and email address.

      • Douglas Crawford says:

        Hi Hmm,

        This list is concerned with best all-round VPN providers (the vast majority of our readers simply want to geo-spoof their location.) If you a want to use a VPN for maximum privacy, then please check out our article on 5 Best Logless VPNs, which includes an in-depth discussion on VPN privacy issues.

  4. Max says:

    Which ones store your home IP address in their systems? All of them?

    • Douglas Crawford says:

      Hi Max,

      Of this list PIA and BolehVPN claim to keep no logs at all (including storing user’s IP addresses). All providers here do use shared IP addresses, however, which makes identifying an individual’s IP with a particular internet behavior very difficult. For a list of the most private VPN services available which keep no logs at all, see our article on 5 Best Logless VPNs. If you are really paranoid, then AirVPN and BolehVPN allow you to connect to their VPNs through Tor, so they can can simply never see your true IP address (see Using Tor and VPN together for more details).

  5. TurtleLover says:

    Hello. Thanks for these great articles.
    So, I’m looking for P2P access and it seems PIA allows it, but it’s based in the US, but it also says it keeps no logs.
    I’m reading on Reddit, where some peoples have had 2 DMCA’s while using PIA. But the thread goes on to say the person didn’t have it setup properly.
    This is the most confusing thing I’ve had to research and make a decision upon since the advent of craft beer.
    Also curious as to why BlackVPN isn’t in your list of top VPN’s. It seems it would be.

    • Douglas Crawford says:

      Hi TurtleLover,

      PIA is US based, but as you say, it does not keep logs and has a good rep for protecting its customers against DMCA notices (being US based I wouldn’t trust it against the NSA though). BlackVPN is a good VPN outfit, but its policy of keeping quite extensive connection logs holds it back from a full recommendation by us. We are aware that BlackVPN regularly argues on Reddit that all VPN companies must keep some logs in order to function, and that claiming not to is disingenuous at best, so will leave you to make up your mind on the subject. Out article 5 Best logless VPNs not only has a greater focus on VPNs that really care about privacy, but also includes a lengthy debate about VPN privacy issues, so you might be interested in reading that.

      • TurtleLover says:

        Thank you.
        I’m so glad I came by this site that my google now card popped up THIS very article because of my interest in tech sites. That was a very quick reply. Much appreciated. Informative. Man. I’m recommending this site to many friends who have an interest in VPN. Thank you so much.

  6. khalis says:

    Hi :)

    PrivateInternetAccess is for me a sure and the best value.

    First, you can pay with a gift card for more anonymous.
    With this provider, I can get connected under OpenVPN with UDP, that others provider do not excepted IPVanish too.
    Then I can reach the maximum of my bandswitch (100Mb/s down).

    • Douglas Crawford says:

      Hi khalis. PIA is a good service, but I will just note that many providers allow choosing between OpenVPN TCP and UDP. For an explanation of the difference, see OpenVPN over TCP vs. UDP: what is the difference, and which should I choose?

    • Smirnoff says:

      There seems to be a really huge push for PIA these days especially for an annual subscription. I’ve read posts with heated arguments/discussions surrounding it.

      Like already mentioned in the above blog, to maximize the speeds of PIA, one needs to have a fair bit of knowledge of how to configure PIA.

      The truth is that for most people who need to use a VPN, they want to “set it and “forget it” simple and effective interface. This is what separates PIA from more expensive Express (so I have been told).

      If one is considering or using a US based service, you’d better be certain that they in fact are truly logless, if not, you risk getting that copyright infringment letter or NSA monitoring.

      In the end though, don’t be foolish and get an annual subscription just because you read a few posters bragging about their VPN. Try it out first and ensure that the service provider has a money back guarantee. If not, consider another VPN provider.

  7. Hmm says:

    Well. there seems to be a big referral program for PIA VPN: http://www.reddit.com/r/VPN/wiki/beware_of_false_reviews

    • Douglas Crawford says:

      Hi Hmm,

      Most VPN providers run referral programs, and we do get paid as affiliates. However, as most providers do run referral programs, it does not really matter to us which ones our readers choose, and we therefore have a strict policy of providing neutral reviews.

  8. Need to know says:

    Everyone needs to read carefully, very carefully on PIA’s privacy policy.

    Additionally, despite what some people may write in forums, there is no money back or trial period for PIA.

    The more I research this company, the more I don’t think it’s a wise choice:

    Digital Millennium Copyright Act

    PrivateInternetAccess.com does not condone the use of our service to facilitate copyright infringement. We respect and abide by U.S. copyright laws including the requirements of the DMCA and rely on our users to do the same.

    PrivateInternetAccess.com implements an automated virtual private network (“VPN”) service. Our service is fully automated and we do not log our user’s activities. We do not in any way select the recipients our users transmit to or the material our users access while using our service. We do not store, access, or modify any content that our users access while using our service.

    As a result, PrivateInternetAccess.com’s VPN service qualifies as a provider of transitory digital network communications under 17 U.S.C. § 512(a) of the Copyright Act. As we do not store any content accessed by our users, we are unable to delete any such content that may be infringing. Because we do not log our users’ activities in order to protect and respect their privacy, we are unable to identify particular users that may be infringing the lawful copyrights of others.

    Digital Millennium Copyright Act (“DMCA”) Takedown Notices

    That being said, PrivateInternetAccess.com will do its best to assist copyright owners and their agents that report copyright infringement by a user that is using our services to the extent we can. However, before investigating any report of copyright infringement, we require the copyright owner or its authorized agent to give us a valid and complete DMCA takedown notices if you wish to report what you believe is infringing activity by a third party using PrivateInternetAccess.com’s VPN service. If you are unsure as to whether content on the PrivateInternetAccess.com network infringes your copyrights, then please first contact an attorney. Please deliver your notices to PrivateInternetAccess.com’s designated DMCA Agent.

    Pursuant to 17 U.S.C. § 512(c)(3), all of the following items are required for our agent to investigate your notice:

    An identification in sufficient detail of the copyrighted work you believe to have been infringed;
    An identification of the content that is alleged to be infringing (all items should be mentioned separately);
    Sufficient information to help Privateinernetaccess.com to locate the allegedly infringing content;
    Sufficient contact information to notify the reporting party of PrivateInternetAccess.com’s response (please include a physical address, telephone number, and email address);
    The following statement: “I have a good faith belief that use of the copyrighted materials in the manner complained of is not authorized by the copyright owner, its agent, or the law.”;
    An identification of the user who may be responsible for the infringing activity;
    The following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”;
    A physical or electronic signature of the owner or their authorized agent; and
    Send the correspondence to the following address:

    Privateinternetaccess.com
    Attn: DMCA Agent
    1333 W. 120th Ave. Suite 219
    Westminster, CO 80234
    Fax: 888-317-8582
    Email: [email protected]

    Upon receipt of your DMCA takedown notice, we will make reasonable attempts to assist you if we can, recognizing that our system is designed to maximize users privacy and that we maintain no logs tracking our users’ activities. If a notice lacks any of the aforementioned necessary elements, it may be deemed an invalid notice and PrivateInternetAccess.com will not attempt to investigate it.

    Please be aware that pursuant to 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material or activity is infringing or that that material or activity was removed or disabled by mistake or misidentification, shall be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer, by any copyright owner or copyright owner’s authorized licensee, or by a service provider, who is injured by such misrepresentation, as the result of the service provider relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it.

    Counter-Notifications

    If we are able to help you identify a user or other third party that is subject to your notice, be aware that we abide by the DMCA’s counter-notification provision. Specifically, the DMCA provides a means for those reported for copyright infringement using a DMCA notice to provide a response to address the original Complaint. 17 U.S.C. §§ 512(g)(2)-(3).
    As with DMCA takedown notices, DMCA counter-notifications have certain statutory requirements, which we have listed below. Again, if you are unsure as to whether you should provide a counter-notification, please contact an attorney specializing in intellectual property issues.

    Sufficient information to identify you, including name, address, telephone number, email address, and a statement consenting to the Federal jurisdiction where your address is located, and that you agree to receive service of process from the party who provided the original DMCA notice under 17 U.S.C. § 512(c)(1)(C);
    A physical or electronic signature;
    An identification of the content that is alleged to be infringing (all items should be mentioned separately) and removed;
    The following statement: “I swear, under penalty of perjury, that I have a good faith belief that transmission of [insert file name here] identified above was blocked as a result of a mistake or misidentification of the material to be blocked”; and
    Send the correspondence to the following address:

    Privateinternetaccess.com
    Attn: DMCA Agent
    1333 W. 120th Ave. Suite 219
    Westminster, CO 80234
    Fax: 888-317-8582
    Email: [email protected]

    • Douglas Crawford says:

      Hi Need to Know,

      Well, we clearly state in this article that PIA does not offer a free trial (and neither does PIA ever make any such claims, whatever random people may say in forums). As for DMCA notices, that legal jargon basically says that PIA will try to comply with the law when it receives one (as it has to), but the point is that it cannot identify users, and so cannot comply in any meaningful way. Having written about the VPN industry for some years now, I have never heard of a single PIA customer’s details being handed over to a copyright owner, or of a DMCA notice being passed on to them (as long as the VPN was setup properly). Personally, I would be much more worried about the fact that PIA is a US company, and therefore whatever it says, must have attracted the interest of the NSA…

  9. Drew says:

    There are a lot of things that I never considered when choosing a provider. Thanks for the suggestions.

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