Review

TorGuard VPN Review


Disclosure: compensated affiliate: click here for more information
Review of: TorGuard
VPN by :
TorGuard

Reviewed by:
Rating:
3
On December 18, 2015
Last modified:November 8, 2016

Summary:

Want to know more about the VPN service that boast servers in 42 countries worldwide? Read our TorGuard VPN review.

TorGuard is an above average VPN service with servers in 42 countries, different encryption options offering ample room for user choice, and a commitment to staying abreast of their competition. I found that TorGuard provide a reasonably priced VPN service, though some concerns regarding transparency leave room for improvement.

Visit TorGuard »

Pricing & Plans

TorGuard offer several tiers of subscription, with increasing benefits and discounts in proportion to how long you sign up. Their basic VPN package runs at about $10 per month, placing it squarely in the median price-range of the competition. TG also offer a special VPN+Proxy bundle for $11.54 a month. The bundled offer comes with a money back guarantee and the same support and server options included in the VPN and proxy service packs. Overall the bundled package is pretty good, though not the cheapest. I found the add-ons useful enough to rationalize the cost.

TorGuard Pricing

TG have a Private Email service option with Perfect Forward Secrecy (PFS), and two-factor authentication, which we as a company staunchly support, in addition to web-based G/PGP and offshore email storage. The service comes with unlimited storage for $6.95 per month.

Their anonymous proxy service is also a good choice for unblocking geo-restricted content and p2p file-sharing, for which it is specifically optimized. Looking at the TorGuard moniker hints at their focus on safe peer-to-peer file sharing using BitTorrent clients or other programs that support Shadow Socks5 proxies. A BitTorrent client configured correctly will have web traffic directed through anonymous connections to over 200 proxy IP’s in six-plus different countries.

More information on the email and proxy services can be found further down in this review, in the “Other Services” category.

Dedicated IP addresses and port forwarding are also offered but at a relatively steep $7.99 per month ($18.99 Quarter, $36.99 half-year, $54.99 for one year). Of note, is that the money back guarantee does not apply to users that order dedicated IP addresses, which are non-refundable. The dedicated IP cost would be subtracted, and the balance of the service payment would then be refunded in this case.

Video Review

We here at BestVPN.com put this video review of TorGuard VPN together for your viewing pleasure:






Features

TorGuard VPN have continually grown their hosting capabilities since our last review. They now operate more than 1200 servers in over 42 countries, including Egypt, Saudi Arabia, Indonesia, Vietnam, and even Australia. I especially like that Australia is featured since residents of that continent often take performance hits due to their remote location server-wise. TorGuard offer the standard encryption protocol options: L2TP/IPsec, PPTP, and OpenVPN. We at BestVPN suggest using OpenVPN wherever possible as it offers the highest level of security.

Another fine aspect of TG’s service is the use of dedicated “Stealth” servers for areas with web controls, such as China. You can also connect with up to five devices at any one time, and they offer a no-questions-asked one-week money back guarantee. Additionally, as mentioned, TG offer a stealth feature using the Shadowsocks socks 5 proxy.

P2P downloading is supported and encouraged. However, there are some server considerations. Certain servers are specifically optimized for torrenting, keeping others free for faster browsing and streaming. TorGuard ask that that file-sharing is kept to one of: Dallas, Los Angeles, Miami, Norway, Switzerland, Poland, Luxembourg, Panama, Romania, Iceland, Finland Hong Kong, Sweden, Netherlands, Iceland, Canada – not exactly limited choices!

Visit TorGuard »

 Security & Privacy

TorGuard keep no connection or user logs, which is excellent form on their part, and something competitors should strive to establish as an industry standard. Though billing information is kept, users can circumvent this by using Bitcoins, so it doesn’t pose much of a concern. Jurisdiction is another matter altogether, and a slightly confusing one at that. Upon delving further into the matter and contacting TG for a response, I was told that they are registered on the island of Nevis, in the Caribbean. Nevis was originally conceived as a British tax haven. Unfortunately, this places TorGuard within the jurisdiction of United States law and copyright enforcement agencies.

“Our legal representation at the moment is comfortable with the current corporate structuring in the US however we wouldn’t hesitate to move all assets internationally should the ground shift beneath our feet. All of the main billing infrastructure, authentication servers, and engineering staff are already located internationally.”

This all sounds legitimate though we are not lawyers – and even if we were – the legal framework remains complex.

From a technical standpoint, OpenVPN security runs on either 256-AES or 128-bit Blowfish, dependent on which server you connect to, with AES-256 only offered on the U.S.-Atlanta, Canada-Calgary, and Australia servers. That isn’t exactly ideal, seeing as how Blowfish has is known to be vulnerable to attack. Hash authentication is handled by SHA-1, the default for OpenVPN. It would be nice to see updating least to SHA-2, seeing as how SHA-1 is purported to be near obsolescence though it theoretically should still be safe, if only for a short time. It’s also good to see Handshaking happens using RSA 2048-bit.

TG told me that they will be releasing a three-pronged encryption option in December, for all servers.

(*Editors note 15/12/2015: TG have pleasingly updated their cipher options on all servers to include BF-CBC, AES-128, AES-256.)

Users will then make a choice between BF, AES-128, or AES-25, depending on their fluctuating preferences when balancing security and privacy against performance.  As a rule, only use servers with Blowfish for faster speed when unblocking streaming content, not for any semblance of robust privacy or security. More information on cipher strength and when to use one over another can be found here.

Interestingly, though, TG currently offer the option enabling a “Stealth Proxy” (found in TG lite app>more settings>proxy>TorGuard Stealth Proxy). You may then choose from either 5 Japanese or 5 US servers through an encrypted Socks5 proxy tunnel, which in turn adds a second layer of AES-256 encryption. They said that China-based clients find the option quite useful for bypassing the GFW.

“When you say there are known vulnerabilities to BF – CBC, one might assume that it is completely broken. This is not the case (yet), and if there was any supporting evidence of this we would remove the option from our software. By adding multiple encryption options to ALL OpenVPN servers (BF CBC, AES128, AES 256), this will allow the user to make their own choice on connection security. We are rolling out these new encryption options over the next few weeks and they will be live within the TG lite app by mid-December.”

Unfortunately, it would be negligent while reviewing to not to mention the controversy surrounding TorGuard’s alleged copying of VPN.ac’s GEO-API servers for their Chrome Extension, which we covered here.

VPN.ac essentially accused TG of not only copying, but in such a way that left users vulnerable due to insecure implantation of the copied material on TG’s part. Apparently, TorGuard failed to implement the most important security details, leaving subscribers to their service unknowingly at risk, and failing on a key business practice of any VPN service worth the title – security.

“An advice to Torguard: when copying someone else’s work, please also consider your users …. Fyi, using someone else’s API servers, as a VPN service, is a very irresponsible mistake – just terrible from a security & privacy point of view. What they do by using someone else’s servers such as our API service, essentially, is to expose all their Chrome Proxy users’ IPs to a competitor.” –VPN.ac

TG VPN.ac Similarities

Screenshots from VPN.ac illustrate the nefariousness in question.

When I asked TorGuard how using another company’s coding infrastructure, in this case, the GEO-API servers, is any different to another company using TG servers to make profit (for an extended timeframe which we can’t fully discern, but is more than a one day) was bounced back-and-forth in a somewhat dodgy fashion. TG told me that entire hullaballoo should be chalked up to a mistake by a third party developer used by both companies acting erroneously (which VPN.ac vehemently deny), calling it a “simple mistake fixed with a couple of hours”. TG went on to claim that they didn’t give much credence to the story, other than to contact VPN.ac and our site to offer their version of events. We at BestVPN are unaware of TorGuard independently contacting us on this matter, till the point at which  I contacted them. Publicly, TG replied to VPN.ac in a Spartan tweet: “K THX.”

Thankfully, it appears as if TG now only use their own servers and any security flaws have been remedied, as of this writing. Regardless, it’s patently sad to see an otherwise reputable VPN provider and brand behave this unscrupulously.

The Website

TorGuard Homepage

TorGuard’s website is visually-appealing and easy to navigate, with information the most relevant information on their services – VPN, Proxy, Email, Support – logically placed at the top. The bottom right hand corner has a LiveChat messenger box for questions (you don’t have to be signed up), as well as mini-FAQs, user review blurbs, and handy icons representing TG’s platform compatibility and payment options.

The user account area is uncluttered, easy to navigate and highly functional – I found it a pleasure to use. Links are clearly laid out and quite exhaustive. I found the full FAQ section was extremely detailed and relevant regarding the information it provides. TG’s blog is updated (at least) weekly, with privacy and security news and updates to their services.

The user account area is uncluttered, easy to navigate and highly functional – I found it a pleasure to use. Links are clearly laid out and quite exhaustive. I found the full FAQ section was extremely detailed and relevant regarding the information it provides. TG’s blog is updated (at least) weekly, with privacy and security news and updates to their services.

TorGuard Homepage Bottom

The Terms of Service and Privacy Policy are comparatively hidden by being placed in the utmost lower portion of the page not visible in this picture (just below the platform and payment icons), they aren’t hard to spot. It’s likely a function of the extensive information on the homepage that two crucial pieces to consider when buying a VPN (or any other service, for that matter) are placed so low, but they are present, so it isn’t anything more than a stylistic issue.

Support

TorGuard LiveChat

TorGuard VPN support is easily accessible from both the homepage, and the user account area. LiveChat with a TG support specialist is offered 24/7. We found the responses courteous, timely, and professional. Users can also file a support ticket, which we didn’t use this time, but have found to be timely in past TorGuard VPN reviews.

TorGuard KnowledgeBase

Helpful setup guides are accessible in the user account area, with additional information also provided in the KnowledgeBase. We are definite fans of the fact that they provide a forum for users to bounce ideas back-and forth through. The forum has a section for user concerns, tutorials, and industry news. They also have convenient sub-forums for different platforms: Windows, Android, iOS, and more.

The Process

Signing Up

Signing up to TorGuard when using a credit card requires your email, full name, billing address and a password. Alternatively, you may use false information (I tried) and Bitcoins to pay, and avoid delivering your personal information. This would be the best option to preserve anonymity more fully. Visa, Amex, Mastercard, Discover, PayPal, Bitcoins, Altcoins, Alipay, CashU, PaySafeCard, Gift Cards are all accepted, though users concerned with privacy should stick to Bitcoin. TorGuard will send you emails detailing how to get started once you have completed the registration and payment.

Once you have purchased a package then you will be sent some emails detailing all the information required to use the service.

TorGuard Windows Client

TorGuard Client

TorGuard offer two great options to use as your VPN client, either Viscosity or TG’s bespoke “TorGuardVPN lite” client. I very much enjoyed using TG’s client. It’s light (or lite as they phrase it) and runs smoothly, with no unnecessary frill to clutter the display. I was pleased to see built-in Web RTC, DNS, and IPV6 protection as well as a killswitch in case the VPN connection is lost though you have to manually enable each feature by clicking in the relevant checkbox. You can connect through using either TCP or UDP (UDP is what we at BestVPN recommend). Do remember to use AES encrypted servers when and where possible.

Viscosity is similarly painless to use, and has support for PPTP and L2TP, not just OpenVPN as is found on TG’s bespoke client. The Viscosity client also has a status graph, and visual representations are always a positive. However, if you don’t need to use other security protocols (which are less safe), both I and TG recommend sticking to the TG client with OpenVPN.

Performance (Speed, DNS, WebRTC, IPV6 Tests)

Testing for this TorGuard VPN review was conducted using the TorGuard bespoke client for Windows, using UDP, on a 30 MBPS test connection. Connection times on the whole were above-average to great, especially with UK and NL (BlowFish encrypted) servers, the latter of which is also P2P optimized. Connecting to as given server was never longer than a one-minute process, and the lengthier end of the spectrum tended to be an effect of geographic proximity.

Connection with a US AES 256-bit server was significantly slower, at an average clip of almost 2 MBPS, which should still be amply fast enough for browsing and streaming needs though high-definition streams and downloading would likely be affected by lagging. Unfortunately, due to the testing location’s proximity to Australia, I was unable to conclusively test the servers, however YouTube, email services, and browsing were trouble-free. I was very satisfied with TG’s performance.

TorGuard_download
Graphs show highest, lowest and average speeds for each server and location. See our full speed test explanation for more detail.

TorGuard_upload.

 

Unlike many competitors for whom there have been extensive issues with IpV6 DNS leakage, TorGuard came back showing no IPV6 address, which will hopefully spur other providers to follow suit.

Pleasingly, there were no DNS or WebRTC leaks to be found, though if you are concerned and as a general mode of safe-practice, this website will run an automatic test on both here.

Other Services/Platforms

The bespoke client is offered for Windows, OSX and Linux, while Viscosity is offered for Windows and OSX. Manual guides are available for each different protocol: Windows, Ubuntu, OSX, iOS, Android, DD-WRT/Tomato and Boxee (PPTP only).

TorGuard-Android

TorGuard also offer their bespoke client for Android devices, which I was quite pleased to see. The device you use should be running on Android 4.0 in order to download their client from the Google Play Store. Alternatively, you may download the .apk file to use with older devices.

TG Android AU

TorGuard VPN Review Conclusion

I liked

  • Logless policy
  • Free copy of Viscosity
  • P2P file-sharing supported and encouraged
  • Extensive server choices, with dedicated servers for both torrenting and streaming
  • Stealth servers offered
  • One week trial with money back guarantee

I wasn’t so sure about

  • Nothing

I hated

  • Copying and incorrectly implementing VPN.AC’s API
  • Brusque and somewhat flippant attitude towards the serious allegations
  • Some security concerns (hopefully resolved by year’s end)

I was left with decidedly mixed impressions when using TorGuard’s service as a whole. They do a proper job as far as providing a VPN service that’s logless, with good speed and high performance. The TG lite client is a great offering to begin with and already on an upswing, with updates slated in the near future.  TorGuard’s VPN bundle service entails good value for the asking price, while their Android app is handy when using the internet on mobile devices – without compromising safety. Sadly though, the contentious situation regarding TG and VPN.ac, and TG’s handling of the matter leave much to be desired, though the situation appears to be remedied at this point. With encryption options beefier so as to strike an even balance between functionality and user customization, not to mention extensive server options, now might be the time to try TorGuard VPN.

Visit TorGuard »


Dimitri M Expat in Europe - pathos for good conversation and Italia's Grande Juventus.

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40 responses to “TorGuard VPN Review

    Always been a solid provider for me since 2013, support have always been helpful and very fast, now there connect on demand feature on the iOS app is just awesome, never disconnects anymore which was really my only gripe.

  1. Hi:

    TorGuard has fast customer support that is useful “99%” of the time, although their responses I don’t think would have decent “efficacy” for beginners, or even novices – depending upon the service ticket issues.

    Major issue: I have noticed a problem with IPv6 leaks that their client didn’t solve – even with its “prevent IPv6 leaks” option turned on. I had to go inside of my OS and my router to play around with settings there, but they couldn’t tell me how/what. I had to address it on my own, which isn’t acceptable, IMO.

    I requested that they fix IPv6 & WebRTC leaks in a serious (actual) way and they said that update is getting addressed, for the future. IPv6 was showing my correct ISP, correct geo-location, etc. and THAT is a HUGE problem, obviously!

    They tried to blame Ubuntu OS, but I had the same problem with my Windows client.

    WebRTC & IPv6 aren’t issues that I even checked out (I trusted the client turning off IPv6 option within their client) – until I happened across an IPLeakNet site that checks out webRTC & IPv6.

    I know IPv6 isn’t “the norm,” in the “real world,” but since IPv6 already does exist online, TorGuard and other VPNs need to have this solved. It’s a false sense of security and I am an advanced user with 2-3 decades worth of tech. experience, so it didn’t take me too long to mess around with IPv6 within OSes and router successfully, but I shouldn’t have needed to do that. TorGuard hasn’t done due diligence about WebRTC and IPv6 leaks. Note: I didn’t notice any DNS leaks in tests, so far.

    Bummed in CA,
    B.

    1. Hi Ben,

      IPv6 leaks are an issue. If the software did not at least disable IPv6 when the option was selected, that is not good…

    2. Hello Ben

      Sorry to hear of your issues.

      Our IPv6 leak protection works just fine in our software on all OS, we have never had any major issues, obviously everyone has a different setup, different software, sometimes other vpn clients and sometimes users make some changes don’t really “tell you everything” until you have a look yourself and so occasionally you get a user who reports a problem like any software, but there is always normally a reason for it – not everyone wants to let you poke around there computer though so its hard to know the real problem for that user if they continue to get IPv6 leaks, it can happen for quite a few reasons, these are not solely limited to TorGuard.

      We do have a guide on how to disable IPv6 in Ubuntu/Linux if for some reason our app doesn’t do that for you https://torguard.net/knowledgebase.php?action=displayarticle&id=225

      I use Ubuntu as a second OS on a daily basis with our client and have never once seen our IPv6 leak protection not do its job, the above link will disable it completely but this should not need to be done if you are using the TG Client, we can have a future look for you if needed, just contact our support desk https://torguard.net/submitticket.php and ask for Andy.

      Cheers

  2. you clearly got some kickback for this love letter to a horrible company. For starters they don’t have 24/7 support. They have 24/7 sales. If you have a problem the people who are available by chat do nothing whatsoever except refer to back and forth emails. Sorry but claiming to have 24/7 support is dishonesty right out of the gate so they have zero credibility beyond that. The site gave me all kinds of problems signing up and I had to do so twice with 2 different logins before I could even get the software to work. If you want to call it that. It’s supposed to come with free email which was incredibly difficult to set up and then didn’t work right. Completely worthless software.

    1. Hi doug,

      As clearly stated at the top of all our reviews, BestVPN.com does receive affliate payments from all VPN providers we feature. We have no special relationship with TorGuard, however. Dmitri is no longer with us, but reading through his review, I would also hardly call it a “love letter”, as he was highly critical about various aspects on TorGuard’s service.

    2. This guy has gone through all review sites for TorGuard just to troll them Douglas Crawford – he doesn’t read them he just conjures up things to say with random aliases, his way of speaking is exactly the same however.

  3. I’ve used both PIA and TorGuard. I’ve had way better speeds with TorGuard. TorGuard support is pretty pathetic though. last round of troubleshooting I had ended up with me figuring it out on my own after a lot of trial and error. That applies to their online site support and ticket support. Pretty Abysmal. I stay with them for the speeds and no log shared ip’s.

  4. Don’t waist your time on these crooks, terminated my account with on the vim. Go to BBB if you want to get you refund.

    I do not recommend Torguard VPN service because I’m facing these issues:
    1. Speed is not stable on almost all of their servers in 24 hours, it can varies between 2-35 Mbps,
    2. I usually disconnect 3 or 4 times a day even on Torguard client,
    3. Just can get one third of my bandwidth using UDP with 128 AES Cipher,
    for example the best speed that I could test, on nearest servers was 35 Mbps out of 95 (my speed without VPN) Mbps, in rush hours it goes down to 20 Mbps or less,
    4. 24/7 Support (which is stated on the website) is just about sales team, there’s no 24 hours technical support,
    5. For some reason I couldn’t get acceptable performance on OpenVPN client it’s disconnected every 1 or 2 hours,

  5. Terrible. Torrents worked and speed good but utorrent showed unconnectible which is a port issue. They advised how to set a port forward but no suggestions fixed the issues. Then around the time USA woke up my speeds dropped to 1.1MB constant and never fluctuated.
    Disconnect and port issue and speed all fixed. They deny all throttle of speeds and we had 12hrs offering basic support that didn’t help. I asked to cancel and refund and they asked again to help and can we hold off the cancel. I headed home to continue our support after all day at work trying to fix.
    When got home they had cancelled me with no notification and no advise on refund. I am new chasing them for refund advise.

    They are clearly not very professional and have no ideas on fixing basic port issues. And went admit throttle when clearly do.
    1.1MB on all servers all day after 9am USA time

    Avoid

    1. Hello Zool/Tor/Blake

      Port forwarding, Speed and disconnect issues can be caused by a multitude of things, we have to go through the process of debugging your connection and checking your AV’s and firewalls and routers etc and we also have to trust that the user is doing what your asking them to do – 99.9% of the time users have no problems with port forwards or disconnection’s but everyone has different networks and software and setups so it doesn’t always go without a hiccup, some people get a bit frustrated with debugging problems i can understand that, everyone wants it to work out the box but its not always the case unfortunately.

      Speed can be a bit slower on peak times which is perfectly normal but we are adding more servers all the time to keep up with our users usage which is increasing by the day, if you have any problems please do contact me on sysadmin(at)torguard(dot)net and we can solve any problems you have.

      @Blake, our own bespoke client is our own, it does not use any code from any other client, im sure your referring to the Viscosity client that we offer, this is not torguards software, this software is owned by sparlklabs, we offered a free license for it as an option.

      In regards to the support, we monitor support every day if we had found any of our support staff being run etc any customers it would be dealt with there and then, it owed not be tolerated so im interested to know who you guys spoke to and any ticket numbers you guys can provide – anyone having problems with support please email us on sysadmin(at)torguard(dot)net.

      Best Regards

    Their tech support is responsive, but rude and incompetent. I spent a couple days answering questions that I had answered in my initial ticket with tech support.

    There’s really nothing special about TorGuard: they are a clone of many others (in fact blatantly copied others code for their VPN client). However, if you can get a 50% off code, it might be worth going with the barebones service to get a lackluster product.

    TorGuard is working like the website clams but just some info always check your DNS to see if there is a leak i checked and TorGuard passed with flying colors

    I had the most obnoxious, inflammatory and rude customer service of my life from Torguard. When I showed friends and family some of the statements the customer support person made, they were stunned. – All I had asked for was assistance with my VPN which had had numerous issues in the time I had it and now was not working at all I was met with nothing but lip.

    I myself have worked in customer service many years and I know how frustrating customers can be – but the attitude he took with me and the inflammatory language he used made it clear he was completely unsuitable for the role. I would have been fired in any of my jobs for such behavior. It’s common sense and customer service 101 to avoid the attitude and tone he took.

    In addition to that the VPN is very slow with downloading (something I have seen mentioned in other comments) and my service had encountered technical issues repeatedly.

    The “24×7” support runs on GMT but when I informed them I was in AWST and they wanted me to get up to live chat with them at 10 pm on a work night- they then essentially told me to do the time difference maths and to book and appointment.
    I am not an admin assistant for this company and if they wish to market and sell this service to Australians with 24×7 support then they should have the ability to schedule an appointment within business hours without expecting the client to do it for them.

    I would not recommend this service to anyone based on the repeated technical issues, slowness and poor customer service.

    When the product has been working I would say it rates as OK.

    All i need to know is, will this give me american netflix in australia since everything is being blocked

    1. Yes it works for Netflix but this service is HORRIBLE. It will play for a minute then disconnect then I have to reconnect and I get to watch two more minutes then it disconnects again. So technically it does get Netflix but don’t waste your money, you can’t actually sit and watch a show with Torguard unless you want to get up a dozen times per episode to reconnect.

    Well, the encryption is satisfactory to a certain extent, but the P2P servers are really not much of a big deal as it was claimed to be. Connection hiccups and server down times were getting on my nerves from time to time. I hope to see an improvement in these factors, and if not, then i’ll probably look for something else available in the VPN market.

    To be honest, Tor Guard is slow as a snail tryna get back home. Even if I’m downloading an album straight off of iTunes, this VPN still fails at delivering a satisfactory download speed. I do not recommend this VPN at all. Peace out

        1. Hi Max,

          Yup… if lots of people use the same IP address then it is very difficult (but never say impossible!) for anyone (VPN provider included) to determine which user is responsible for what actions on the internet. Most (but not all) VPN services use shared IPs.

    One thing I really like about TorGuard is IKEv2 access. With their OpenVPN client, even the “stealth” servers are blocked out on my campus. However, using StrongSwan on Android to access the IKEv2 VPN, I can actually *use* a VPN there, when anything else fails.

    Surprisingly, using the IKEv2 VPN doesn’t add too much latency; I use Hangouts to use Google Voice to make calls on the WiFi, as some underground areas have absolutely no cell reception. No “echo” effect is added.

    Also like the option for SSTP for Windows, and the “Kill Switch” for their client is nice.

    1. Hi Nick,

      I was not aware that TorGuard supports IKEv2, which is indeed very useful. I have added this info as a comment to our 5 Best for BlackBerry article, as this is valuable information for BlackBerry (and Windows Mobile) users.

    Torguard is buy far on of the best VPN on the net ! Awsome speed for the low price and amazing fast service !

    I don’t recommend this VPN. The connection is dropping every hour and the speeds are horrible. The client has barely features (except for appkill and a killswitch). If the connection drops, and it reconnects, then you won’t be able to surf, since the dns is fucked up. Sad that they only refund when you paid in bitcoins. Horrible experience, and im definetly not the only one!

    I found TorGuard service and support superb, responses to my tickets are almost instant unlike other competitors where one have to wait for days for any useful help. Also I must say the amount of servers and the reliability is something am quite happy with so far. Recommend Strongly.

    Recently started using the service and must say I am happy till now. Have a great variety of servers to choose from so I am protected and have good speeds no matter which country I go to. Also, it does not cost must and I can protect both my computer and mobile traffic (even on 3g connections).

    If I had a choice, I wouldn’t sign up with them again.

    Their in-house VPN software is terrible. I’ve been having plenty of problems from day one that they don’t have their technical knowledge to fix. They keep blaming that it’s a driver issue or software conflict problem, but the odd thing is, I never had any of these issues with Private Internet Access. Their customer service is slow to respond, not well-mannered and lacks the technical expertise to fix my problems. When my subscription is up, I am looking for another provider.

    1. I actually have both PIA and TorGuard and I find TorGuard’s servers not only faster, but a lot more consistent. Speed continues to be an issue for many PIA users (read their forum and especially the big threat they have dedicated to that), cutting down your normal speed to chunks and pieces. They say one should expect around 15% speed cut, needed for their encryption, when in reality they cut more like 70 or 80% off. If you’re one who gets good speeds, then good for you, but many people complain about that. Another huge thing with PIA is that their app only works on an Admin account (PC)! It does not work on a User account, which most people use and even single users who want to leave the Admin account alone for increased safety. It won’t even install properly on a User account. Sorry, but that’s ridiculous. No such problem with TG. PIA’s chat/tech support is very good, but unless they fix their speed issues and come up with a better app that installs properly, computer-wide, I can’t recommend them.

    Im doing some of my own reviews for vpn services, i will be posting them all very soon, In regards to the vpn.ac issue, please bare in mind the security concerns you guys mention has NOTHING to do with the actual VPN service or any of torguard services, quoted from TorGuard support”

    “This was simply a mistake by the developer we hired for creating this extension on which he used the same API for checking IP location in his test version, this was accidentally pushed for around 1/2 days until we where notified of the issue, we immediately removed the extension and updated with the production version in the store along with the servers it was pulling”

    Which to me sounds like the issue was just a mistake from the dev they hired and was fixed VERY fast, yet you guys berate them when you have services you supposedly rate highly such as PIA and Expressvpn who are the 2 most vulnerable VPN’s on the market who WILL leak your IP, Expressvpn has absolutely no client side protection for dns leaks/webrtc etc etc PIA is still vulnerable to the “port fail” leaks and ha sno WebRTC leak prevention. Torguard where never affected by any of this.

    Oh and you guys should update the Torguard image, there client has since been updated to show the multiple cipher options they offer.

    I will rate TorGuard highly and will recommend anyone looking for top notch security then this service is a great choice.

    John

    1. Hi John,

      FWIW, when I reviewed TorGuard around a year ago (elsewhere,) I concluded that,

      “Overall TorGuard offers an attractive service. It is a little on the pricey side, strong encryption is only available on a very limited number of servers (and could be better even there), and the software is very basic (even the Viscosity licence adds only moderate improvements for most users), but it balances these flaws with a great ‘attitude to privacy (despite it being fundamentally a US company and therefore subject to NSA tampering), and very good performance (although this can drop badly at peak times).”

      From your comments it seems that encryption options have improved, but I still regard services such as AirVPN and BolehVPN as being better.

      1. Hi Douglas

        Going by your comments now and in the past, that seems to be your personal opinion, you mention about NSA tampering and security issues, what security issues exactly ? this NSA rubbish is more like scaremongering – Torguard are a much safer choice than both PIA and Expressvpn and have all the features that airvpn or boleh offer and more, infact there stealth options no one else has. You do not mention on the PIA review about there failure to fix the latest vulns even though they lied on the torrentfreak post they fixed it, they are still vulnerable to this today but i do not see any mention of this on there review but yet as soon as something pops up about the vpn.ac issue you posted it immediately and made sure you posted it again in this review even though it was fixed immediately.

        Expresssvpn WILL leak your IP and identity but you do not see this on there review, this is a MAJOR issue yet they are the best thing since slice bread.. most readers here want to be secure and so your reviews are very misleading to say the least.

        I have been through all your reviews and i can see something is just not right, you guys recommend companies that have major security issues, no matter where personal opinion states that they are friendly, have a nice vpn and work well they are INSECURE so a VPN is pretty much useless in that case.

        John

        1. Hi John,

          I cannot speak for different reviewers, and it has to said that I do always agree with their analysis. Personally I do care about privacy and security, and make a great effort to discuss how good a provider’s is in this regard. I’m sorry, but I do think the NSA is a major threat to privacy, and that because of it, all US based companies are suspect. For the reasons mentioned I do not think that TorGuard is any near as secure or private as AirVPN, BolehVPN or Mullvad. As regards PIA, our review is somewhat old (before the recent vulnerability kerfuffle.) I have been meaning to cover this issue since it happened, but my workload is very high at the moment.

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