Review

VPN4All Review


Disclosure: compensated affiliate: click here for more information

Summary

VPN4All is a Netherlands-based service that has been providing virtual private network services (VPN) since 2009. They boast a ‘state-of-the-art Tier 3 secure global server network’ capable of providing virtual access to over 25 national domains. They offer three options: a limited-download (50 gb/month) plan; an unlimited plan; and a mobile (phone) plan. These are priced per month, but discounted rates are available for longer-term contracts. For an additional payment, VPN4ALL offers at-the-server malware protection.

The first two packages are aimed mostly at Windows and Macintosh users, with the connection being made via OpenSSL. The mobile plan can operate with iOS, Windows and Android.

Packages and Prices

 

VPN4ALL account options
Account options at VPN4ALL

The VPN4ALL network offers fifty server locations, and over a thousand IP addresses. You can choose a fixed IP for regular transactions such as credit card payments, but you can also switch freely between server locations on the fly. Encryption strength is certified as AES-256 RSA 2096Bit. These features are common to all three packages offered by VPN4ALL.

Taking the most expensive package first, the VPN4ALL Unlim plan offers unlimited streaming and downloading. The monthly fee is €16.95 per month, but there are longer-term deals available: 3 months for €43.00; 6 Months for €81.00; and 12 Months for €142.00. Extra protection costs €2.49 per month and is not subject to discounts.

VPN4ALL 50 is essentially the same package, except that your monthly downloads are restricted to 50 GB. (That might, in fact, be more generous than your host broadband provider.) This costs €9.95 per month, with discounts at 3 Months (€25.00), 6 Months (€48.00) and 12 Months (€84.00). Extra protection is the same, undiscounted price of €2.49 per month.

Finally, VPN4ALL Mobile is a service for phone and tablet users, which is cheaper but more tightly limited—in this instance, to 5 GB per month. This service costs €5.95 per month (3 months €15.00; 6 months €28.00; 12 months €49.00. A combined 50+Mobile deal is available, for a 3-month payment of €30.

Software Features

We purchased the VPN4ALL 50 option, and installed it on a PC running Windows 8. Connection is made via an OpenSSL client, authenticated using a license number. This means that there is no username/password log in procedure to follow. The client can be set to start and connect automatically when Windows starts, or else it can be started and stopped on demand from the desktop. Once it is running, there are menu options that can be operated on the fly (see Installation and Operation below). These include forced and timed IP changes, as well as server switching. The software can be installed on any number of devices, but may only be used by one device at a time.

Customer Service and Support

Customer service is provided by e-mail. There is a live chat window, but when we tried to use it on a midweek at noon, there was nobody home:

VPN4ALL chat support client
VPN4ALL chat support client
(12 pm UTC on a Wednesday)

Installation and Operation

The first step is to set up an account on VPN4ALL’s website:

Account setup page at VPN4ALL
Account setup page at VPN4ALL

Other VPN services ask for rather less personal information, which might be a consideration for some customers. There are several payment options, including Visa, MasterCard, and PayPal. Password is case-sensitive and permits non-alphanumeric characters, for extra strength.

Once payment has been confirmed, an e-mail confirmation is sent, which includes a link to the software download page, and a license key that you will need during the installation process.

As the PC and mobile options are separate, the download page is pretty sparse:

VPN4ALL download page
VPN4ALL download page

The search window is of limited use: we looked for a Linux client, but there were no results.

Once downloaded, the installer runs through its routine with a minimum of fuss. Unlike some installers from small software providers, this one is properly signed, so that it passes the Windows User Interface Control check without difficulty. Once this process is complete, you are then taken to the configuration stage:

VPN4ALL Windows 8 installer
completed windows 8 installation with VPN4ALL

This opens the client, where you are asked to provide your license number. It is a simple matter to copy and paste from the welcome e-mail.

VPN4ALL client awaiting license number
VPN4ALL client awaiting license number

Note the free trial offer: you cannot actually reach this point unless you have paid for a license! The software download page is not linked from the website’s menus.

After the connection has been activated, there is a system tray icon, where you can right-click to make adjustments when you need to.

VPN4ALL connected icon

Once installation is complete, connecting is done by selecting a server from the dropdown list. Multiple options are available in some countries. Note the suffix (No P2P). This refers to peer-to-peer use, not point-to-point. VPN4ALL asks users to respect the regulations imposed by individual service providers. When you intend to use P2P software such as BitTorrent, you can find servers that permit P2P.

VPN4ALL client connection list showing no live P2P options
VPN4ALL client connection list showing no live P2P options
VPN4ALL client connection list showing live P2P options
VPN4ALL client connection list showing live P2P options

Clicking on the menu button at the top left of the window allows advanced users to adjust details of the configuration. There are four options windows:

VPN4ALL options/startup
VPN4ALL options/startup

Startup, where the client can be configured to start automatically or on demand;

VPN4ALL options/email
VPN4ALL options/email

Email, where you can specify a SMTP address in cases where the standard service does not work;

VPN4ALL options/servers
VPN4ALL options/servers

Servers, where IP rotation can be set up; and

VPN4ALL options/advanced
VPN4ALL options/advanced

Advanced, where TCP issues can be dealt with, and proxy servers set up.

In most instances, as far as European consumers are concerned, there will be no need to adjust anything apart from startup preferences. The software enables transparent access to the national domain of your choice. The screenshot below is taken from the US broadcaster NBC’s website, and shows a scene from a recent Saturday Night Live episode featuring Justin Timberlake:

NBC's Saturday Night Live, viewed via VPN4ALL New York
NBC’s Saturday Night Live, viewed via VPN4ALL New York

Without VPN4ALL running, this is all a European viewer gets:

NBC's Saturday Night Live, viewed from Ireland
NBC’s Saturday Night Live, viewed from Ireland

Speed Test

We tested VPN4ALL using the Irish telecom provider Eirecom’s rural broadband service, which has an advertised speed of 7mbps. The first test result, using SpeedTest.net, is for the native service:

Speedtest for native broadband from Ireland
Speedtest for native broadband from Ireland

We then tested servers in several cities, Frankfurt, New York, Paris, Singapore, and Talinn. The results were varied. In each case, the test was repeated five times to minimize exceptional spikes:

VPN4ALL speedtest Frankfurt
VPN4ALL speedtest Frankfurt

Frankfurt came in at 4.89 mb/s;

VPN4ALL speedtest New York
VPN4ALL speedtest New York

New York put in the top performance of 5.91 mb/s;

VPN4ALL speedtest Paris
VPN4ALL speedtest Paris

Paris managed a respectable 5.58 mb/s;

VPN4ALL speedtest Singapore
VPN4ALL speedtest Singapore

While Singapore turned in a sluggish 2.76 mb/s; and

VPN4ALL speedtest Talinn
VPN4ALL speedtest Talinn

Talinn brought up the rear with a modest 2.49 mb/s.

Streaming Saturday Night Live from the New York server was seamlessly smooth. The only times that dropouts occurred were when e-mail send and receive operated in the background.

Conclusion

There are cheaper options in the marketplace for users whose needs are more modest, but VPN4ALL is a solid service for domestic users, and will appeal to customers who need the flexibility of multiple server sites across several nationalities. The software is easy to install and use, but it packs plenty of options for advanced networking when these are necessary.

Likes

The ability to create a strong password.

Live chat support (in principle).

Signed installation app – no hassle from Windows UIC.

Dislikes

Website navigation: after going back a step, the choices reverted to default settings. It would be easy to buy a 3 month package instead of the intended 1 month, if you are not careful.

No one at home to provide live chat support. (If the hours are restricted, it would be a good idea to say so.)

No servers in Australia/New Zealand


Pete runs Best VPN and wants to get detailed information to the readers. He is dedicated to being the best and providing the highest quality at anything he does. You can also find him on Twitter or Google+

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7 responses to “VPN4All Review

    1. Hi Bob,

      Thanks for the great detective work! This review was written by a staff member who is no longer with us (and is also rather old.) I can nowhere on its website see VPN4All lmt. claim to be based in the Netherlands (although that might just be me being blind!). However, it does make clear that it only acts as reseller for a white-label VPN service,

      VPN4ALL Ltd. does not own, administer or control the VPN4ALL secure server network. The VPN4ALL secure server network is owned, administered and controlled by WebBrodcasting Ltd in Seychelles. VPN4ALL Ltd. does not develop, maintain or control the VPN4ALL VPN Software solution. The VPN4ALL VPN Software solution is developed, maintained and controlled by WebBrodcasting Ltd in Seychelles.”

  1. On their website they mention “Dedicated Fixed IP” or “one additional static, dedicated/fixed IP” (I can’t put the links here no matter what I try).
    I think that they are trying to confuse us by talking about the “Anchor IP” as if it were a dedicated IP.

  2. I’m looking for a VPN service to shop/bank online.
    VPN4ALL’s mobile plan not only comes with an “Anchor IP” for use with Paypal and CC but also offers IPs to change from my country and a no sells tax US state, Oregon, seemed to fit well with my online shopping needs.

    However, the “Anchor IP” turned out not to be a dedicated IP(*) but a fixed shared IP which is “OK” as long as I can use it at shopping/banking websites, though.

    Also, they don’t allow us to use it on my PC even via PPTP, which is NOT OK because we might not able to download digitally purchased software for PC.

  3. Great article Pete!

    I was considering hidemyass VPN before I found VPN4All. After the whole issue on ‘session-logging’ with hidemyass during the LulzSec sage, VPN4All pretty much had me convinced of their policy of no data logging.

    Nonetheless, here’s a 15% VPN4ALL Discount for your readers. Enter the following code at checkout: bestvpn4all15

    Thanks!

  4. I have been dealing wihth VPN4All for my iPad. I was told to download the IPhone version. I began at the end of November and have been going back and forth with support ever since. I usually receive prompt and courteous replies. However, some advice was not correct. For a while I had to activate it each time I opened my iPad. Currently, the program tries to connect to the server, but keeps swithing to OFF and then tries again. Jnfortunately, I cannot access the internet in the meantime, and since VPN constantly searches, I cannot turn it off. I have a feeling that it is not appropriately designed for iPad and I will have to abandon.

  5. VPN4ALL is bad news. First of all, when I tried to uninstall their program, the company attempted to install a root-kit into my computer on the way out. I have seen other people mention this too. My advice, stay away. I believe they give you a false sense of security with their advertising. They probably are a dummy company set up by “The Man”. Besides that, it was constant technical problems.

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