Review

Privacy.i.o review


Disclosure: compensated affiliate: click here for more information
Urgent update 18 June 2014:
Our thanks to Andrew for alerting us to the following,
‘It has come to our attention that privacy.io shut down their services. Privacy.io used Anonine technology to provide services to their clients and, unfortunately, Anonine doesn’t have access to any of the accounts of the users that recently suffered from the shutdown. Anonine has tried to contact privacy.io multiple times, however, privacy.io never responded to any of our requests. We pride as a provider who works hard to offer the best service to our clients and values security. Considering that Anonine received numerous requests from privacy.io clients, we would like to announce that every user who has an active subscription with privacy.io, can get free access to our vpn servers by registering on anonine.com and contacting our support for account extension.Please note that Anonine had absolutely no control over the actions of privacy.io and is not responsible for what happened. We will do our best to help the clients who sufferred from irresponsible company that never delivered on what they promised.

Should you have any questions or comments, please contact our support at Anonine.’We will keep readers updated with this story, and will review Anonine in the near future.

SummaryPrivacy.i.o is a little known VPN provider who came to our attention thanks to a recommendation by The Pirate Bay crew. An offshoot of Swedish internet backbone provider Portlane AB (unlike some small VPN providers who set up by groups of internet freedom nerds), Privacy.i.o provides a very stripped down VPN experience, but one that works perfectly well. The lack extra features, especially the facility to accept payment via Bitcoin, means that while we give the service a cautious thumbs-up, we hesitate to give it our full recommendation until it develops a keener edge when compared to its competition.

Pricing and plan features

As we noted above, Privacy.i.o is a very bare-bones service, with little in the way of features except the choice between using the PPTP or OpenVPN protocols (or both). As we explain in some detail in this article, you should only really consider PPTP if your mobile device doesn’t support OpenVPN (as both Android and iOS now do).

Only one simultaneous connection is permitted, so if you want to connect both your laptop/desktop and mobile device then you will need the PPTP + OpenVPN plan (which counts as two plans). This is however somewhat pricy, and undercuts one of Privacy.i.o’s strong points – that it is fairly cheap.

pio pricing

With prices for the OpenVPN service starting at $8 per month Privacy.i.o represents good value, although there are other VPN providers out there who offer more fully featured services for an even lower price. One thing we do like is the ability to purchase the service for just one day, which while not as groovy as a free trial, does allow you to try the service out for a minimal outlay, and means that it can be used to address specific short term needs (or example when you have to use a public WiFi hotspot).

With servers based in Sweden and the Netherlands, Privacy.i.o has no problem with customers using P2P programs such as BitTorrent.  These are the only locations available at the moment, and you are randomly connected to one of them (i.e. you cannot choose).

Privacy

As their name might suggest, privacy is undoubtedly Privacy.i.o’s strong point, and it promises to ‘not log any activity while users are connected to our service’, with the only information kept on file being ‘username, password and email. Nothing else!’ The website also talks a great deal about the company’s belief in the importance of free speech and privacy.

Unfortunately however, ‘at present’ Privacy.i.o only accepts payment through PayPal, which while not a huge problem for most users, does mean that ‘true anonymity’ (or a close approximation thereof) is impossible.

The level of encryption used is not mentioned on the website, so unless they get back to our enquiry and correct us, we will assume it is the default 128-bit Blowfish. As we explain in this article, we don’t have any problem with this, although the recent NSA revelations make the more paranoid part side of us wonder whether now is maybe the time to consider higher encryption levels.

The website and customer support

The website is attractive and cleanly laid out, although as befits the rest of the service, the actual information on offer covers everything necessary, but no more. There is a FAQ which covers most things you’ll need to know, clearly laid out installation guides with screen shots, and a brief mission statement. Customer support is via email only.

The Process

Signing up

Signing up couldn’t be simpler, and as promised the only information asked is Username, Password and Email. Of course, Privacy.i.o can discover more information about you through your PayPal payment, but it promises not to store such details.

pio 1
Choose which plan you want, and then you will be whisked off to PayPal (credit card payments are also handled by PayPal)

pio 2
Because PPTP is not recommended in most circumstances, we went for the OpenVPN plan

The Windows client

Privacy.i.o does not have its own VPN software, and makes use of the generic open source OpenVPN client. This is fine, and works perfectly well, but it means that you have to do without some of the funky (and useful) bells and whistles found on some competitors custom made clients (such as DNS leak protection, server load information, internet kill switch etc.).

1. Download and install the OpenVPN client.

ovpn

2. Download the configuration files, and unzip them into the OpenVPN config folder.

 pio 3

3. Start OpenVPN GUI (double-click icon on the Desktop), right-click it’s icon in the far left of the task bar, and select ‘Connect’.

 pio 4

4. The icon will turn green to show that you are connected to the VPN.

ovpn 2

5. You can visit a site such as Where Is My IP Address to verify that everything is working correctly.

pio 5The location should be in either Sweden or the Netherlands (determined randomly)

Other Platforms

As with Windows, generic open source VPN clients are used to handle OpenVPN connections in OSX (Tunnelblick) and Linux (default Linux client), and behave very much like OpenVPN for Windows.

iOS devices are supported with the necessary PPTP settings (which should also work for all Android and Windows Mobile devices), and while no OpenVPN support is provided for mobile devices, the basic OpenVPN config files should work with OpenVPN for Android (requires Android version 4.0) and up) or OpenVPN Connect for iOS.

Performance

Using a 20 meg UK broadband connection, we put the OpenVPN service through its paces using Speedtest.net.

st no
Without VPN

st no oslo
Without VPN but connected to server in Oslo

st yes
With VPN (Oslo server)

As you can see, there is a bit of a slowdown when using the VPN service, but nothing major, and the higher Ping score seems to be the result of the extra distance traveled by the data, rather than the fault of Privacy.i.o.

One thing we did notice however is that it sometimes took a couple of minutes for the client to successfully connect to a VPN server.  Not a big deal, but mildly annoying.

Conclusion

We liked

  • No logs
  • Fairly cheap
  • Quite fast

We weren’t so sure about

  • Very no frills
  • Only accepts payment via PayPal (i.e. no anonymous Bitcoin)
  • Client takes a while to connect

We hated

  • Nothing

Overall we feel quite positive about Privacy.i.o. It does what it says on the tin in a workmanlike way, and it keeps no logs (which always endears a VPN service to us). The only real problem is that there are other services out there who offer many more features and greater anonymity, at a lower price point. Still, we think that Privacy.i.o have got off to a good start, and look forward to seeing how the service develops in the future.


Douglas Crawford I am a freelance writer, technology enthusiast, and lover of life who enjoys spinning words and sharing knowledge for a living. Find me on Google+

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4 responses to “Privacy.i.o review

    It has come to our attention that privacy.io shut down their services. Privacy.io used Anonine technology to provide services to their clients and, unfortunately, Anonine doesn’t have access to any of the accounts of the users that recently suffered from the shutdown. Anonine has tried to contact privacy.io multiple times, however, privacy.io never responded to any of our requests. We pride as a provider who works hard to offer the best service to our clients and values security. Considering that Anonine received numerous requests from privacy.io clients, we would like to announce that every user who has an active subscription with privacy.io, can get free access to our vpn servers by registering on anonine.com and contacting our support for account extension.

    Please note that Anonine had absolutely no control over the actions of privacy.io and is not responsible for what happened. We will do our best to help the clients who sufferred from irresponsible company that never delivered on what they promised.

    Should you have any questions or comments, please contact our support at https://anonine.com/en/contact

    This VPN has been terrible for me. I signed for a one month trial and have not yet been able to connect even once. The customer support promises a 72 hour response time. It\’s been bout 10 days and no reply has been received – only the acknowledgement of my request for support. I have followd up more than once and still no reply. I will not be extending my subscription to this service.

    Best vpn I have ever tried, 1.5mbps download speed average which is awesome, total privacy and no faults to find here. It keeps no logs and its extremely cheap. Im totally satisfied and will use this vpn to the end of my internet times 🙂

    I have just signed up for a month after a one day trial with privacy.io.I have to say out of the many,many VPN’s I have tried I like this one best as it is the only one to provide consistently high upload speeds.Other VPN’s have had decent download speeds but very poor upload speeds where as privacy.io has both.Yes it is very no frills and there isn’t much choice in servers but but compared to god speeds it isn’t a problem

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