NordVPN

ExpressVPN Testbericht

unsere Zusammenfassung

ExpressVPN hat seinen VPN-Kunden mit seiner bemerkenswerten Kundenorientierung, dem 24/7-Kundendienst, den anwenderfreundlichen Apps und der 30-Tage-Geld-zurück-Garantie ohne Wenn und Aber schon immer viel geboten, und auch mit den aktuellen Verbesserungen am Service hat sich ExpressVPN seinen Platz als Branchenführer unter den VPN-Anbietern redlich verdient.

4.9/5.0

Our Score

9.8

ExpressVPN ist ein VPN-Anbieter, der seinen Sitz auf den British Virgin Islands hat und schon seit jeher tonangebend auf dem Gebiet kundenorientierter Dienstleistungen ist. Anwenderfreundlichkeit, ein schneller 24/7-Kundendienst und eine 30-Tage-Geld-zurück-Garantie ohne Wenn und Aber, die in der Branche ihresgleichen sucht, sichern ExpressVPN den Spitzenplatz in der VPN-Branche.

ExpressVPN sorgt jetzt nicht nur für zufriedene Kunden, sondern bietet auch eine ausgezeichnete technische Leistung. Nicht nur die eingesetzte Verschlüsselung ist praktisch tadellos, sondern die VPN-Verbindungen sind auch noch schnell.

Dass das Unternehmen seinen Sitz auf den British Virgin Islands hat und nur minimale aggregierte Protokolle vorhält, könnte für diejenigen, die viel Wert auf Datenschutz legen, ein wichtiger Punkt sein. In Wirklichkeit allerdings gefährdet das die meisten Nutzer kaum. Vielmehr werden die Nutzer von dem – wie ich finde – professionellsten VPN-Service am Markt profitieren.

PROS:
  • 30-Tage-Geld-zurück-Garantie
  • Server in 87 Ländern
  • Ausgezeichnete Verschlüsselung
  • Anwenderfreundlich
  • 24/7-Kundendienst
CONS:
  • Minimale Verbindungsprotokolle

ExpressVPN besuchen »

Pricing and Plans

ExpressVPN bietet nur ein einziges Paket, damit alle Kunden diesen Service mit all seinen Vorzügen nutzen können. Bei monatlicher Zahlung zahlt man 12,95 $, was ein bisschen heftig ist, aber bei jährlicher Zahlung sinkt der monatliche Preis auf wesentlich günstigere 8,32 $.

ExpressVPN Pricing

ExpressVPN bietet keine Probezeit* im eigentlichen Sinne, dafür aber eine sehr großzügige 30-Tage-Geld-zurück-Garantie. Und anders als bei einigen anderen Unternehmen muss man auf keine Haken achten. Kündigen Sie einfach innerhalb der 30 Tage und Sie erhalten Ihr Geld zurück. Erklärungen müssen Sie keine abgeben.

*Eine Probezeit gibt es für Mobilnutzer – sieben Tage für die iOS-App und einen Tag für die Android-App – gemäß den Standard-Richtlinien im Apple Store beziehungsweise im Google Play Store.

Erwähnenswert ist auch, dass ExpressVPN ein ziemlich cooles Empfehlungsprogramm bietet. Wenn Sie einen Freund davon überzeugen, sich anzumelden, erhalten Sie beide 30 Tage gratis.

ExpressVPN akzeptiert Zahlungen per Kreditkarte/Debitkarte, per PayPal und Bitcoin. Das Unternehmen arbeitet auch mit Paymentwall zusammen und kann so auch einige unbekanntere internationale Zahlungsoptionen akzeptieren.

ExpressVPN: Video-Review

Dieses Video ist schon etwas älter und ExpressVPN hat in der Zwischenzeit verschiedene Aspekte seines Dienstes verbessert. Ich will auch noch mal klarstellen, dass ExpressVPN wie jeder andere VPN-Dienst zwar Privatsphäre bietet, aber keine Anonymität.

Merkmale

ExpressVPN unterstützt die meisten VPN-Protokolle, zum Beispiel OpenVPN (TCP und UDP), SSTP, L2TP/IPsec und PPTP. Bitte klicken Sie hier, um sich alles zum Thema anzusehen. Der wichtigste Punkt ist: Wann immer möglich, sollten Sie OpenVPN nutzen. Zu den weiteren Merkmalen gehören:

  • Server in 145 Städten in 94 Ländern. Hierzu gehören auch viele eher ungewöhnliche und exotische Standorte
  • Bis zu drei simultane Verbindungen
  • Smart DNS
  • 24/7-Kundendienst
  • Stealth-Server
  • Eine Darknet-Webseite

Auf einige dieser Merkmale werde ich im Folgenden genauer eingehen.

Smart DNS

Smart DNS ist eine Technologie, die fürs Geo-Spoofing Ihres Standortes genutzt wird. Das ist sehr nützlich, wenn man auf Streaming-Dienstleister wie Netflix USA und BBC iPlayer zugreifen will, die mit Geo-Blocking arbeiten. Das funktioniert, indem Ihre DNS-Anfragen an einem bestimmten Standort aufgelöst werden, und hat gegenüber VPN folgende Vorteile:

  • Das Ganze funktioniert wesentlich schneller, da keine Verschlüsselung/Entschlüsselung nötig ist. Dadurch entstehen weniger Probleme mit dem Buffering.
  • Es kann mit jedem internetfähigen Gerät genutzt werden, auch mit vielen, bei denen eine VPN-Software nicht funktioniert. Zum Beispiel Smart-TVs, Spielekonsolen und Roku-Geräte.
  • Smart DNS wird weniger wahrscheinlich durch die Dienste blockiert, die versuchen, VPN-Nutzer zu blockieren (auch wenn das nicht garantiert werden kann).

Auf der anderen Seite aber tut Smart DNS nichts zur Verbesserung Ihrer Privatsphäre oder Ihrer Sicherheit.

Alle ExpressVPN-Kunden erhalten vollen Zugriff auf die VPN- und auch auf die Smart-DNS-Dienste.

ExpressVPN Smart DNS Netflix March 2017

Mit Smart DNS von ExpressVPN konnte ich sowohl Netflix USA als auch BBC iPlayer entsperren.

Stealth-Server

Diese Server, die in Hongkong stehen, wurden speziell dafür eingerichtet, um die Zensur in China zu umgehen. Sie sind immer dort von Nutzen, wo VPNs blockiert werden. Verständlicherweise zeigt sich ExpressVPN recht zugeknöpft, wenn es um die Funktionsweise dieser Server geht. Die Berichte, die wir erhalten, zeigen jedoch, dass die Server gut funktionieren.

Allerdings darf man nicht vergessen, dass es keine 100-prozentige Garantie gibt, wenn eine mächtige Regierung Technologien wie diesen aktiv entgegenarbeitet.

Eine Onion-Tor-Webadresse

Manchmal ist der schwierigste Teil beim Umgehen der Zensur über VPN das einfache Aufrufen der Webseite eines VPN-Anbieters, damit man sich bei dem Dienst anmelden und die Software herunterladen kann. Hierfür hat ExpressVPN eine Lösung!

Onion Site

Geben Sie einfach http://expressobutiolem.onion in die Adressleiste des Tor-Browsers ein, um über Tor Hidden Services eine gespiegelte ExpressVPN-Webseite im Darknet aufzurufen. Die Onion-Adresse einer Webseite lässt sich fast unmöglich zensieren.

ExpressVPN besuchen »

Datenschutz

ExpressVPN hält keine Nutzungsprotokolle vor:

“Wir erstellen niemals Traffic-Protokolle und wir erstellen auch keine anderen Protokolle, die jemanden in die Lage versetzen könnten, einen Nutzer über eine IP oder einen Zeitstempel zurückzuverfolgen. Wir arbeiten vollständig auf Basis geteilter IPs, das heißt, von einer einzelnen IP lässt sich nicht auf einen individuellen Nutzer schließen.”

Einige (minimale) Verbindungsprotokolle werden jedoch gespeichert:

“Um die Verteilung der Netzwerkressourcen zu verbessern, speichern wir aggregierte Datenübertragungsmengen und die Wahl des Serverstandpunkts. Weder über den einen noch den anderen Datenpunkt lässt sich bei einer Untersuchung ein konkreter Nutzer identifizieren. Die folgenden Daten können von uns gespeichert werden: Datum (keine Zeiten), zu dem eine Verbindung zu unserem Server aufgenommen wird, Wahl des Serverstandorts und die Gesamtmenge der übertragenen Daten pro Tag.”

Außerdem:

“Unsere Software kann diagnostische Daten an Drittanbieter von Analyseprogrammen senden, um Verbindungsfehler und mögliche Fehler in unserer Anwendung zu identifizieren. Die gesammelten Daten sind allgemeiner Art und enthalten keine Daten zur persönlichen Identifizierung.”

Dieser letzte Teil ist wichtig. ExpressVPN erstellt Protokolle nur in aggregierter Form. Das heißt, dass die minimale Menge an Daten, die zum Zwecke der Fehlerbehebung gesammelt wird, nicht mit den IP-Adressen oder individuellen Nutzern in Verbindung gebracht wird.

Datenschutz-Puristen sind vielleicht über diesen Protokollierungsumfang immer noch nicht ganz glücklich, aber für die meisten Nutzer dürfte das wohl kein Problem sein.

Ein anderes mögliches Problem könnte sein, dass sich ExpressVPN auf den British Virgin Islands (BVI), befindet, also auf Britischem Überseegebiet. Die BVI kümmern sich eigenständig um ihre inneren Angelegenheiten und es gibt keine verbindlichen Gesetze zur Vorratsdatenspeicherung.

Da die Inseln jedoch der Rechtsprechung und Souveränität Großbritanniens unterliegen, ist es vorstellbar, dass die britische Regierung Druck auf die BVI-Regierung und die dortigen Unternehmen ausüben könnte. Daher (und das ist mehr meine Vermutung, da die rechtliche Situation sehr undurchsichtig ist) ist der Unternehmenssitz auf den BVI zwar wahrscheinlich sicherer als ein Sitz in einem der „Fourteen-Eyes-Länder“, allerdings auch nicht ideal.

Sicherheit

ExpressVPN nutzt die folgende OpenVPN-Verschlüsselung:

AES-256-Verschlüsselung mit RSA-4096-Handschlag und SHA-512-MAC-Hash-Authentifizierung. Perfect Forward Secrecy wird von Elliptic Curve Diffie–Hellman (ECDH) Schlüsselaustausch für Datenkanalverschlüsselung, zur Verfügung gestellt.

Anders ausgedrückt: Die OpenVPN-Verschlüsselung ist wahrlich so stark, wie eine OpenVPN-Verschlüsselung nur sein kann. Theoretisch könnte das die Leistung negativ beeinflussen. Aus diesem Grund setzen viele andere Anbieter auch auf eine niedrigere Verschlüsselungsstufe. Das ist gar nicht so dumm, denn die Einstellungen, die ExpressVPN nutzt, sind wohl ein bisschen zu viel des Guten! Wie wir jedoch später noch sehen werden, schafft es ExpressVPN immer noch, tolle Leistungen zu liefern, was eine technische Meisterleistung ist, wenn man das hohe Niveau der eingesetzten Verschlüsselungen bedenkt!

Die Webseite

Die ExpressVPN-Webseite sieht modern und sehr professionell aus. Man findet hier sehr viele Informationen, auch wenn das Ganze meiner Meinung nach ein bisschen besser organisiert sein könnte.

Ein gutes Beispiel hierfür ist eine ausgezeichnete Unterseite, auf der die Verschlüsselung, die ExpressVPN nutzt, detailliert dargestellt ist, die ich aber ohne die Hilfe der Mitarbeiter vom Live-Support nicht gefunden hätte.

Auch einen Blog gibt es, der regelmäßig aktualisiert wird und in dem nützliche und interessante Artikel bereitgestellt werden.

Support

ExpressVPN hat sich seinen Ruf zum großen Teil über das Niveau seines Kundendienstes erworben. Es gibt einen sofortigen 24/7/365-Support per Live-Chat oder einen E-Mail-Support, der über Tickets läuft.

Erwartungsgemäß sind die Mitarbeiter beim Kundendienst nicht immer technische Wunderkinder. Trotzdem haben sie es geschafft, mich auch bei schwierigeren Fragen an die relevanten Ressourcen weiterzuleiten oder meine Fragen nach kurzer Rücksprache mit anderen Mitarbeitern kompetent zu beantworten.

Der Prozess

Anmeldung

Die Registrierung bei ExpressVPN ist total einfach. Außer nach den Zahlungsinformationen wird man nur noch nach einer gültigen E-Mail-Adresse gefragt. Nichts hindert Sie daran, eine Wegwerf-E-Mail-Adresse zu benutzen, und weil ExpressVPN Zahlungen mit Bitcoins akzeptiert, kann man sich, wenn man aufpasst, auch anonym registrieren. Denken Sie aber bitte daran, dass unabhängig davon, wie Sie sich registrieren oder wie Sie zahlen, ExpressVPN Ihre IP-Adresse kennt.

Sobald Sie sich registriert haben, erhalten Sie eine Willkommens-E-Mail, die einige nützliche Links zur Einrichtung des Dienstes enthält.

Der ExpressVPN-Windows-Klient

ExpressVPN hat sich darauf spezialisiert, seinen Dienst so anwenderfreundlich wie möglich, auch für Laien, zu gestalten.

expressvpn-activatioin

Ein kleines bisschen problematisch ist, dass Sie einen individuellen Aktivierungscode eingeben müssen. Den erhalten Sie über die Abo-Seite auf der Webseite von ExpressVPN.

ExpressVPN Windows main

Nach der Installation müssen Sie nur noch einen Standort wählen und auf den großen freundlichen „Verbinden“-Button klicken!

Network Lock

Wenn Sie mehr wollen, bietet Ihnen der ExpressVPN-Klient einige leistungsstarke Funktionen. Hierzu gehören zum Beispiel ein Firewall-Kill-Switch und ein DNS-Leak-Schutz.

expressvpn-protocols

Es stehen verschiedene VPN-Protokolle zur Verfügung. Wenn man bedenkt, wie unsicher PPTP ist, würde ich mir fast wünschen, dass es hier gar nicht angeboten würde, aber wenigstens warnt ExpressVPN ausdrücklich vor diesem Problem.

Der Windows-Klient ist also sehr anwenderfreundlich, verfügt darüber hinaus aber auch über leistungsstarke Funktionen, die sogar richtig nützlich sind.

Performance-Tests (Geschwindigkeit, DNS, WebRTC und IPv6)

Alle Tests wurden über meine Glasfaserverbindung 50 Virgin Media UK 50 Mbps/3 Mbps durchgeführt. Ich habe dafür das OpenVPN-UDP-Protokoll genutzt.

Die Grafiken zeigen die höchste, niedrigste und die durchschnittliche Geschwindigkeit für jeden Server und jeden Standort. Weitere Details finden Sie in unserer kompletten Erläuterung zum Geschwindigkeitstest.

Wie Sie sehen, sind die Ergebnisse sehr ordentlich.

ExpressVPN leak results

Ich konnte keine IPv4-DNS- oder WebRTC-Leaks feststellen.

Bitte beachten Sie, dass die RFC-IPs für den privaten Gebrauch nur lokale IPs sind. Man kann über diese IPs niemanden individuell identifizieren und sie machen somit kein IP-Leak aus. Leider unterstützt mein Internetdienstanbieter (Virgin Media UK) keine IPv6-Verbindungen, daher kann ich im Moment nicht auf IPv6-Leaks testen. Aber das sollte sich in naher Zukunft ändern.

Der BBC iPlayer hat funktioniert, wenn ich mich mit geeigneten Servern verbunden habe. Von Netflix USA wurde ich blockiert, als ich mich mit dem Server in New York verbinden wollte. Alle anderen Server funktionierten aber einwandfrei. Das gehört zu dem üblichen Katz-und-Maus-Spiel, das die VPNs mit Netflix spielen. Ich könnte mir vorstellen, dass der Server in New York dieses Problem bald umgehen kann.

Andere Plattformen

Kundenspezifische VPN-Apps gibt es für Windows, Mac OS/OS X, Android, und iOS. Auch eine kundenspezifische Linux-App gibt es. Hier läuft alles nur über die Kommandozeile, aber die App enthält einen DNS-Leak-Schutz.

Auf der Webseite finden sich haufenweise Installationsanleitungen für die unterschiedlichsten Geräte und Plattformen. Außerdem gibt es über FlashRouters auch vorkonfigurierte ExpressVPN-Router.Die laufen über eine kundenspezifische Firmware, die von ExpressVPN entwickelt wurde und die verbundenen Geräten einen DNS-Leak-Schutz und Split Tunneling zur Verfügung stellt.

Mac-OS-X-/Mac-OS-Klient

expressvpn-mac-1

Nach den letzten Änderungen am Windows-Klienten sieht er jetzt genauso aus wie der Mac-Klient.

expressvpn-mac-2

Beide Klienten bieten dieselbe Funktionalität.

Die Android-App

Diese App gibt es für Android 4.2+. Sie kann entweder aus dem Google Play Store heraus installiert oder direkt als APK-Datei heruntergeladen werden. Darüber werden sich die Anti-Google-Datenschützer freuen.

Android Client

Die App hat die gleiche Ästhetik wie die Desktop-Versionen und sie ist auch ähnlich anwenderfreundlich. Beim Gebrauch konnte ich keine DNS- oder WebRTC-Leaks finden, aber vergessen Sie bitte nicht, dass ich im Moment nicht auf IPv6-Leaks testen kann.

iOS Client

Ich benutze kein iOS, aber die App wirkt auf mich mehr oder weniger identisch zur Android-App. Außerdem wird OpenVPN, anders als bei vielen kundenspezifischen iOS-VPN-Apps, voll unterstützt.

ExpressVPN-Review: Fazit

Was mir gefallen hat:

  • Toller Kundendienst
  • 30-Tage-Geld-zurück-Garantie, die tatsächlich ohne Wenn und Aber funktioniert
  • Ausgezeichnete Verschlüsselung (mit Perfect Forward Secrecy)
  • Kostenloser Smart-DNS-Service
  • Tolle mobile Apps
  • Server in 94 Ländern
  • Drei simultane Verbindungen
  • Schutz vor DNS- und WebRTC-Leaks
  • Ausgezeichnete Geschwindigkeit
  • Großzügiges Empfehlungsprogramm
  • Funktioniert mit Netflix USA und iPlayer (zum getesteten Zeitpunkt)
  • Onion-Adresse
  • „Stealth“-Server in Hongkong
  • Komplette und anwenderfreundliche Software
  • Ein Linux-Klient (nur das Wesentliche, aber er funktioniert)

Wo ich unschlüssig war:

  • Es werden nur minimale Verbindungsprotokolle gespeichert (aber eben immer noch Verbindungsprotokolle)
  • Die Windows-App ist ein paar Mal abgestürzt

Was ich gehasst habe:

  • Nichts

ExpressVPN bietet einen kompletten und hochglanzpolierten Service, der einen professionellen Eindruck macht. Der exzellente Kundendienst, die anwenderfreundliche Software und die großzügige 30-Tage-zurück-Garantie sind von jeher die großen Pluspunkte des Dienstes gewesen.

Es freut mich, dass die technische Sicherheit von ExpressVPN jetzt auch dem professionellen Eindruck entspricht, was den Dienst so ausgesprochen anwenderfreundlich macht. Die Verschlüsselung ist wirklich ausgezeichnet. Dadurch wird die tolle Geschwindigkeitsleistung von ExpressVPN nur noch bemerkenswerter.

Einige Datenschutz-Puristen könnten die minimalen aggregierten Verbindungsprotokolle, die ExpressVPN speichert, für problematisch halten, insgesamt aber bedrohen diese Protokolle Ihre Privatsphäre kaum.

Wenn wir jetzt noch den ausgezeichneten und kostenlosen Smart-DNS-Dienst, die Anti-Zensur-Stealth-Server und das sehr großzügige Empfehlungsprogramm berücksichtigen, können wir wohl mit Fug und Recht sagen, dass es sich bei ExpressVPN um den Marktführer der VPN-Dienste handelt, der sich in seiner absoluten Topform befindet.

ExpressVPN besuchen »

Douglas Crawford

I am a freelance writer, technology enthusiast, and lover of life who enjoys spinning words and sharing knowledge for a living. You can now follow me on Twitter - @douglasjcrawf.

157 Antworten auf “Review zu ExpressVPN

  1. Just installed on my iPhone as my first vpn and it was very easy. I was up and running in seconds. Been using all day and no issues. I am impressed.

  2. I was looking both on ExpressVPN and NordVPN, which you recommend both.
    I found this user review here https://www.vpnmentor.com/reviews/expressvpn/ and the user said he had hard time connecting to Netflix with Express. This is what I mostly interested in (watching Netflix France from outside of France if to be more specific).
    What do you think? Would there be issues with Express? Should I try Nord?

    1. Hi Martin,

      ExpresVPN always runs at least one server that works with US Netflix. You should contact support to find out which server(s) work at any given time. ExpressVPN tells me that it does have servers that work with Netflix France, although you may need to contact its 24/7 Live Chat support to find out which ones. NordVPN tells me that all its France servers work with Netflix France. Both services have a no quibble 30-day money back guarantee, so you can’t really go too far wrong.

    Don’t trust free vpn services. Expressvpn may cost a bit more but the services is faaaar better. Tons of servers and protocols options to choose from.

    Awesome servers, no uptime, works with Netflx too. Also, the speeds are better than most.

    Good torrenting vpn. Works well for online gaming too because it prevents your network from DDoS attacks.

    Perfect for use in China. If you’re living, working or just passing by, make sure you use the nearby HK servers to unblock content and bypass the great firewall.

    Unlike other VPNs, Express VPN’s interface is extremely user frendly. I was new to VPNs and was able to figure this one out immidiately.

    Having trouble with Netflix? Just open a chatbox and they’ll direct you to the right server. Trust me, it still works.

    Used purevpn and it was a joke! Every time I logged onto one of their sites, I ran at least 5 leak tests! Every time it showed my internet provider included in the results! So much for security. Also, whenever I downloaded anything, my firewall went nuts blocking intrusions! Spent a total of 16 hours with them trying to resolve dns leaks & nothing worked! Express VPN is sooooooo sweet, no leaks, fast downloads & my firewall has no intrusion blocks! I’ve already had 2 warnings from my internet provider regarding downloads using pure VPN. WHAT A DIFFERENCE!

  3. THEIR SUPPORT SUCKS

    It all looks good until you need meaningful support, at which point you’re screwed.
    They just don’t care once they have your money.

    I would seriously consider other vendors.

  4. I’ll help you guys out a bit:
    CONS:
    overpriced
    fake server locations
    no good features
    only 3 connections
    bad speeds
    blocked by netflix

    1. Hi recovering reddit guy,

      – Price is definitely a matter of opinion, but remember that you also get a full smart DNS service thrown in with the subscription
      – Please see this article for our thoughts on virtual server locations
      – Ha ha
      – 3 simultaneous connections is average
      – ExpressVPN seems to have slowed down a little this year, but as you can see from the test results above, its still pretty nippy in my experience
      – Contact ExpresVPN’s support for a list of servers that work with Netflix.

    1. Hi Hi,

      Thanks for letting us know! We are currently working on a system to keep up-to-date with the latest developments in this cat-and-mouse game.

    Great service. I love the HK stealth servers for China. I’ve you want to bypass the great firewall then you need this help.

    I like this service a lot. Logless, no BS or Bluff. My only real complaint is that I wish they offered more than 3 simultaneous connections.

  5. DO NOT WASTE YOUR MONEY an absolute bill of Junk! however still better than pureVPN.
    I am a gamer and need a secure connection. That is the one thing you will not get. They blame it on everyone else. I now have 3 service providers into the house, A UPS, separate UPS’s on each router. Guess what! today I played all day with no disconnection and no connection to express VPN because as normally happens every 2 or 3 days I could not get connected to any expressvpn server anywhere so I tried without.
    Do I need a VPN. Yes! but I will go back to the old way, that we all started with before these companies sprang up. Pavel!! what’s your IP address mate!

    1. Hi Terry,

      i have no idea why you are having problems, but I have never had any problems connecting to ExpressVPN’s servers.

    The DNS leak protection is what got me to sign up, but the service itself is what’s keeping me going.

  6. While registering for an account with expressvpn, I typed in different e-mail addresses because I wasn’t sure which one to choose – without saving/completing the process. In fact, I stopped after entering the e-mail address, which – one should assume – just is some text in a form that is lost when not saved.

    However, after about 1 hour I received a reminder from expressvpn on each of those addresses to complete my order. I find this very disturbing, especially for a company that boasts itself with online privacy. Dunno though if it the same with other VPN services, probably yes.

  7. Attention:

    I now believe that many ExpressVPN customers would (and/or will be) be asking for refunds if they knew the real truth about this company “faking” 11 server locations:

    https://restoreprivacy.com/vpn-server-locations/

    How can ExpressVPN remain a top tier service with this blatant dishonesty?

    Also, take note that PureVPN has been cited for 5 fake server locations.

    (Many thanks go to Sven Taylor above for posting this article)

    1. I think you’re being a little paranoid, but that comes with the territory. The reason companies like ExpressVPN use virtual servers (typically in nearby countries) is for the very reason people use their services – security. If you’re in North Korea, for example, would you want to use a dodgy server that could have real security issues technically and physically, or set up a virtual server that’s located in a much more secure country but to all intents and purposes acts like a North Korean server for those wanting to use it within the country? It’s case of practicality and safety, of offering exactly what people are after in places like that – online security. Take note of where most of those virtual servers are located.

  8. I have come across a webpage https://restoreprivacy.com/expressvpn-review/ which advise users to stay away from ExpressVPN and explained ‘Why?’ in great detail. I am seriously shocked at his review. I am not a VPN expert and seeing that bestvpn.com gives ExpressVPN #1 rank. Can you please explain in separate page regarding the issue raised seriously by editor of https://restoreprivacy.com/ ? I also read some other reviews on some popular VPN providers and think ‘What is going on with people’s privacy and lives.’

    1. Hi Redwan,

      The issues raised by Restore Privacy, such as keeping aggregate logs and that the BVI is not an ideal location to be based are covered in this review. It is just that in my judgment the complaints raised in that article are not as serious as the author suggests. A good example is 3 simultaneous connections, which is the median amount in the VPN industry. Such is the nature of all reviews – they are subjective. BestVPN’s Best 5 selections are a group decision, and for us its excellent customer support, wealth of features (including a free smart DNS service), great technical security, strong perfomance (in out tests) etc., carried the day. That said, recent accusations that ExpresVPN operates fake server locations may cause us to rethink our current position.

    Best VPN I’ve used. Switched from Vypr because ExpressVPN still works with unblocking Netflix. Speeds are legit.

    Does the trick. The network lock option is also a nice touch. All in i’ve been very satisfied.

    Really great app. I Particularly like how it’s not overly complicated like other services I’ve tried. Quick to install and very easy to use.

    Price is a bit higher but the service is well worth it. Tons of server locations and browsing sppeds for the most part are great.

    Works exactly like a VPN should. Yes, the price is a bit higher but I guess you gotta pay more for quality. Stay away from free services.

    Best VPN on the market. Works great on my Linux, which is great because there aren’t many vpn applications available for it.

  9. Excellent service followed up with excellent customer service.

    Bear in mind that the customer service team is probably dealing with many newbies such as myself all the time, who have not realised that all they need to do is reset router, or computer, or activte/deactivate vpn.

    Keeps you safe even when you’re expeirencing bad connections. Love the killswitch feature they added. Really lets me feel more at ease when Iam browsing.

    1. Hi VPN User,

      It is my understanding that ExpressVPN was indeed a US company, but that it has moved to the BVI.

    I choose this service because they accept Bitcoin as payment. They also seem to write it about it a lot. If you’re going to use a VPN, use one that advocates privacy. Express VPN has been great so far.

    If you’re looking for a vpn to stream content, this one still works with netflix. It might take a while to get connected sometimes but overall it works great.

    Wanted to add here that I really thought ExpressVPN was going to be the “one” VPN that I could rely on for the longer term but after using it for a while and having paid a full year’s subscription (as one month would have sufficed) it turns out I was getting a number of annoying connection issues (all with US locations) and the client would just sort of freeze up and not connect (?) until I quit the app and tried another European location that did connect. Have asked for a refund and at least live chat was quick at processing the request. These connection problems are very odd as I had much higher hopes for such an expensive service. Also, now waiting on IVPN to sort out their current crashing client issue (in my other review) as it is the only VPN that has been working reasonably well on my Mac and has very fast connections when it is not crashing. I am just about to give up on all VPN usage due to the unreliability I have encountered and just go back to my ISP with manually entered DNS.

    1. I’ve been using IPVanish for 2yrs. Never a connection problem, speeds are great. sometimes when OS X or iOS update, it takes a few days for them to update there software to match.

    This app is so good I don’t even realize it’s on. Most vpns tend to drain your battery or slow connection, but this one is always super smooth.

  10. Can anyone explain, what is the convenience of using browser extension, if for its work, you need additionally install and monitor the Windows app?
    And why this extension doesn’t pass vpn traffic only through web browser, as most other vpn services do? Such approach to realization of this feature seems very strange.

    1. Hi John,

      This is indeed an unusual way to go about doing a VPN browser extension – as you say, most of these are in reality proxy connections (rather than real VPNs) that work for that browser only. I said that it provides convenience because that is the only real advantage I can see for doing an extension in this way. You can start the VPN directly from your browser’s menu bar. It’s not a big leap leap in convenience, I grant, but some may find it easier than the regular way.

    Couldn’t connect the other day? The probably had some problems with their serves. Works fine now, but I expect a lot from a service this expensive.

    • Not Rated
    • Not Rated

    I contacted express vpn over 24 hours ago and have dove contacted them by email 7 more times. All I have received is email with the ticket number each time. My computer has an dns address not being found, so I can not connect to other websites. This is not the customer support that they tought about! Very disappointing.

    If you’re gonna use free wifi, you need one of these first. It’s better to pay for VPN than wifi, that’s what I think.

    Servers are fast and the app is really easy to use. Can’t really ask for much else.

    Awesome service. Tons of locations, strong privacy, settings, logless services, killswitch options, works with Netflix, fast servers, no uptime, unlimited bandwidth…should I go on?

    You’re kidding yourself in this day and age if you’re still using a free vpn service. With government powers around the world colluding to infringe on your privacy, a vpn has never been more important. Expressvpn prides themselfs on offering logless browsing and strong encryption on all of their servers. The price is a little more than other vpns, but you get a much better service.

    A little bit disappointed. By reading reviews (this one and many others) i was expected to get really premium service for premium price (it’s around twice much more expensive than other) but it really really got big problems with speed decrease. I even can’t speak about watching Netflix, because i felt like with dial-up line when on us servers from eastern europe. Maybe it works good in asia or united states, but in europe it’s worth nothing. The lines I’ve tried was 100 and 300 mbps so the problems really wasn’t in my end.

  11. You didn’t review another important aspect of VPN’s privacy & security features. Does Express VPN own all of it’s servers world-wide or are they renting space in server banks that may be compromised or even ran by malicious actors seeking to compile DNS information which can be used to logged & tracked?

    1. Hi Johnny,

      The only VPN company I know of to own all its servers is VyprVPN, wich has other privacy issues of its own. Please see 5 Best No Logs VPNs for a more complete discussion on this issue, but it is not as bad as may at first seem. Any VPN provider worth its salt will full-disk encrypt all servers it rents, making their all data stored on them inaccessible to malicious actors (including the server owner). Traffic analysis could still be performed on incoming and outgoing connections, but the use of shared IPs not only makes this very difficult, but also makes it even harder to actually prove anything.

    Was experiencing a few bugs before but the latest Mac update seems to have fixed everything. Works great now!

    Very disappointed with customer service and perhaps whole service. Instead of trying to solve or search why i have such a huge speed drop so i have to fill-up google captcha everywhere just offered me to get refunded. Ok, I’m happy I got my money back, back with such attitude they will lose whole clients in near future. Think king has just lost his crown in vpn market. This service is really too expensive for what you get instead of what you’ve expected

    This VPN have some problems! Before buying i contacted them via live chat to ask what might be speed drop and got answer the reduction won’t affect quality of performance. But the truth is really different my speed drop dramatically. The only good thing the support guy said and that was true that if I won’t be satisfied they will refund me immediately.

    5 star for the customer service. They really have their act together. There service team is fast and very efficient. Keep it up!

    Was researching vpn comanies and this one was always at the top of the list. Bought a 1 month plan and will be renewing my subscription.

  12. This is my first VPN. It has worked great for me. I have it on my T-Mobile phone and tablet. Allows me to tether laptop. No drops and no big drop in speed. I don’t have broadband where I am, but will soon and will load a router with it.

    Happy so far,

    My daughter has been using ExpressVPN in China for the past several months.She uses it on her MacBook and on her iPhone. Excellent service so far. She recently had a technical issue at her end, and Irving on the chat line helped solved her problem. A real person with excellent technical knowledge. So now we can add great support to our list. If you want the best, buy ExpressVPN. It’s not cheap, but we award 5 stars on price because it’s worth it.

    Servers which aren’t blacklisted by Netflix are overcrowded and it’s impossible to watch.
    Also I’ve found as big disadvantage that only 3 devices could be signed in with 1 account, what means I’ve to buy 2 accounts if i want connect my and my wife devices while on vocation. Speeds are poor comparing to price

    I’ve only used it on mobile, but it’s worked great so far. It especially comes in handy when I’m browsing public wifi. I never trust airports.

    Bought as premium service for premium price but was disappointed by huge speed drop. It would be OK for 10 – 15%, well keeping in mind distance from eastern Europe to US is huge let it be 30-40%, bet more than 80% speed drop is not what you expect from service which cost twice more than vpn you have been using before and got around 50% speed loss. Support team just proposed to try another server and after reporting it doesn’t work out asked may I want to be refund so respect it.

    Bought it for the stealth servers, and man am I glad I did. The HK servers work great in China. Way better than any other VPN I’ve tried. Connections are also more stable than the norm. Honestly this is the best all around service I’ve tried.

    Worth every penny. Yes, expressvpn costs a bit more than other vpn apps, but the service is far superior. Just try talking to their live chat for proof. Very helpful app.

    Hi Douglas, with all respect to You I think You should re-test this VPN, because I’ve switched to this VPN after reading reviews about perfect service, no speed drops and so on, but while I’m connect from Europe to US the best i’ve got is around 2-3 Mbps and like I’ve mentioned before when I’ve contacted customer care I got the answer it’s normal in peak time to have such speed drops. To make more clear without vpn i got ~100Mbps.
    With VPN I’ve used before i got around 40-50Mbps connected to US servers and was able to watch US netflix, what now is impossible.
    Maybe this problem came out due to VPN’s peak in US when congress let ISP to sell data, but it is totally not worth the price they are asking to pay.
    Thanks in advance and maybe it will be usefull.
    Best regards Jason.

    1. Hi Jason,

      So I just reinstalled the ExpessVPN client and ran a quick test. I am based in the UK and let ExressVPN choose which US server to connect to (it connected to New York, which is not surprising as the NY server is closest to the UK). You can see the results here . Have you turned off an P2P software before running you tests?

    2. Hi Douglas, I’ve also just ran a test. I’m located in Germany at the moment, also let ExressVPN choose which US server to connect and it also connected to New York because it is the closest one and a maximum i got was ~7Mbps. I could share a screenshot or link to speedtest.net because I’ve also tested here if it’s interesting for You.Now p2p clients or streaming services were running at that moment

      1. Hi Oscar,

        Feel free to link if you like, but I believe you :). I’m not sure what else I can usefully say here – as you can see, I get very decent UK -> US speeds. For some reason this is clearly not true for everyone, but I can only publish the results I get. What I can say is that ExpressVPN is great when it comes to honoring its money-back guarantee, so people have plenty of opportunity to test the service for themselves before committing.

  13. Hi, I posted two comments earlier on this thread and I saw them ready for moderation. I’m sure there wasn’t anything controversial and certainly not offensive — one asked a question and had some quotes from some standard websites for checking for leaks, with my results. And both comments have either disappeared, or were never posted after the moderating process. Douglas, can you explain, please? (Privately if you prefer, you have my email address.) Many thanks in advance.

    1. Hi Brian,

      I had to finish work a little early yesterday for personal reasons, and so did not have the opportunity to moderate your comments until I started work this morning. They are now published.

    2. I felt guilty after I’d posted that! 🙁 Put it down to the impetuous impatience of a senior citizen (or something, LOL) Only kidding. I think. Many thanks however. 🙂

  14. Further to my comment a few minutes ago, this one doesn’t look too good, but I hope I’m misunderstanding it(?!)

    From ipleak.net
    Your IP addresses
    104.237.93.34 United Kingdom – England Univera Network – Business

    No forwarded IP detected. If you are using a proxy, it’s a transparent proxy.
    IPv6 test not reachable.

    Your IP addresses – WebRTC detection No leak, RTCPeerConnection not available.
    DNS Address – 1 server 159.122.209.126 United States

    If you are now connected to a VPN and between the detected DNS you see your ISP DNS, then your system is leaking DNS requests

    I never had that message with NordVPN. Hmm….(?)

    1. Hi Brian,

      So… do any of the IPs you see belong to either yourself or your ISP? If not, then you do not have any IP leaks.

    2. Hi Douglas, I’m pretty sure they’re neither me nor the ISP, but I need to find out, if I can, all the addresses used by ExpressVPN, maybe that’s not possible. By the way, I’m delighted with the ease and speed of connection with the Android version, which I’ve been using today. And definitely no leaks. I need to find out how much battery power it uses, however. I’ll check that out tomorrow. (Samsung tablet, the ‘KitKat’ version!)

      1. Hi Brian,

        Visit ipleak.net. If you click on the green IP addresses shown, the site will provide more details about who owns that IP address.

  15. Hi again Douglas. OK so I’ve taken the plunge and taken out a trial month’s sub to ExpressVPN (I wont blame you if I don’t like it 😉 ) So far everything is good, haven’t checked the speeds yet, but I’ve gone for the leak tests. Is the following OK, cos I don’t understand why there are different IP figures:
    From doileak.com
    Request IP: 104.237.93.34, SoftLayer Technologies (36351), United Kingdom (EU)

    DNS Request Source: We did get DNS requests from the following IPs:
    159.122.209.126: Express VPN (36351), United States (NA)
    Your DNS configuration seems to be ok. All your DNS request(s) came from the same network as your HTTP request (or from anonymous DNS servers).

    SSL traffic: 104.237.93.34
    WebRTC IP Leak: We could not detect an IP via WebRTC. What’s the difference between the 159 … on and the 104 …? Whatever, it’s good to know there’s no leak, although unless my memory is faulty, I think it’s the first time a VPN I’ve used has been linked to an actually country (USA). Tho’ why USA, when it’s Brit Virg Is?! I’ll add something when I’ve done a few speed tests. All best. —B

  16. I like the fact that ExpressVPN has a simple interface with few significant options that are changeable (basically the protocol). My previous VPN vendor’s Windows app had endless options and whenever you reported a problem to them their first response was to have you try turning each one on or off to see how it affected the problem. Extensive testing required that I wasn’t willing to do for them – so my last problem before I left them wasn’t resolved.

    From my initial experience, ExpressVPN is working well for me on my Chromebook and Android tablet with a few very minor hiccups but appears somewhat more flaky on my Windows PC. I am able to access certain financial web sites with ExpressVPN that I couldn’t with my former VPN software, nicely enough. Their web site is polished and professional. I have generally decided though that you just have to expect more problem issues/complexity if you introduce a VPN to the mix. AND the prices quoted for the software are US$ !

    ExpressVPN support is fairly quick and friendly but fairly knee-jerk unthinking. They seem to want to have you first try re-installing the software as an attempt at resolution for any problem. When you do convince them you are experiencing a bug, they just appear to suggest you wait for resolution in a future release or install a possibly problematic older release without indicating they are reporting your issue to development. I supplied an ExpressVPN diagnostics log for the problem I was experiencing but never got any indication back that they had looked at it. Their 24/7 chat facility seems to go down occasionally – I’ve noticed it offline a couple of times in the two weeks I’ve been a customer.

    And what seems to be the case for VPN software in general, their product is sensitive to PC total security software (BitDefender I found won’t let their Windows app ‘Speed Test’ function work by default – a problem reported by other security software users on ExpressVPN’s web site).

    1. Hi Ronald,

      Thanks for sharing your detailed thoughts with us. With regards to VPNs and compatibility with other security products, the problem usually comes down to firewalls. Security products can take it upon themselves to block the VPN connections, or the firewall rules used by the security product and the VPN can clash (VPNs often use firewalls to prevent DNS leaks). This is no fault of the VPN software, however.

    2. Thanks Douglas. I wasn’t trying to imply VPN vendors are at fault because of incompatibility issues with security software only that VPN users should expect hassles like this to occur. (I had to abandon McAfee security and go to BitDefender with my last VPN in order to resolve an issue.) Note for other BitDefender users… BitDefender has a ‘general rule’ denying ‘incoming ICMP’ and ‘ICMPV6’ traffic that causes the speed test to error out. I am quite alright with disabling my firewall for a few minutes if I want to run this facility.

    3. Hi Ronald,
      ExpressVPN user for a while and looking into getting Bitdefender Total Security. Apart from not being able to run the speed test, are there any other collisions between the two programs? Can I keep using ExpressVPN while running Bitdefender without any issues?
      Thanks,
      Ron

    I’ve read tons of reviews that prefer ExpressVPN instead of other listed above it because the speeds are good, but in fact connected to US servers they are terrible. I got only around 2Mbps at the best. Really not worth the price and whats are saying about this service

    1. Hmmmm. Did you connect to the recommended servers or try a speed test? I’ve personally never had any issues when i let the app choose for me.

    Very reliable app with more server locations than you could ever want, though tbh I only ever use a couple. Still, it’s nice to have.

    Started reading about VPNs after the recent elections. Gave this one and try and I’ve been pretty happy so far. Does exactly what it says on the website. Pretty fast too.

  17. Great mobile app to have, just don’t connect to Google maps when you’re on it. Totally screws everything up for me when i do.

    1. Hi Samuel,

      I am surprised by this as Google maps uses GPS to locate you. Using a VPN shouldn’t interfere with it. Have you contacted ExpressVPN about this issue?

    Best VPN I’ve ever used. Seriously. Speeds are great and servers are very reliable.

    This app is essential for travellers. Worgs great by instantly securing and all public wifi networks and bypass every firewall network i’ve encountered by far. Can’t recommend it enough.

    Love This service. Some people are complaining about Netflix but all you need to do is ask the live chat which server is working. They’re constantly working on unblocking Netflix. Much better than other VPNs.

    If you live in the UK, then you needs this app. Snooper’s Charter is terrifying. This app works great and has been extremly reliable. It’s a simple way to fight back.

  18. The speeds are nowhere as advertised. I pay for fiber and my smartphone average download speed is 200mbps. On expressvpn it dropped to 12mbps. That is a significant decrease. Netflix could not be watched by any US location I selected. Worked for the Canada ones. Given how much my family watches netflix, it is not worth the hassle of playing the cat and mouse game.

    1. Hi Anonymous,

      That is indeed a major slowdown. You can see the results I got in this review. For Neflix, that surprises me somewhat, but as you say, it is a cat-and-mouse game. Did you try the smart DNS instead?

    Solid for the past year on ASUSWRT Merlin Router. Netflix doesn’t work without contacting support to find the correct server. I had one issue with my router and customer support clearly was not technical in their help. I was able to fix the issue myself. However, I am about to update again because it is so solid. It just works. Speeds are down by about 20%. USA User, focused on Security and stability.

    The reason I signed up was, because I heard they had great speed, great customer support and great uptime.

    Turns out though that their customer support is the worst, they are far from experts and just read from manuals which are similar the articles they already have online. They can’t actually troubleshoot any problems.

    Initially I liked the service and the software, but I’ve been plagued by slow speeds, all servers closest to me perform poorly and 1 doesn’t connect. So I have to choose between low ping and low speed or high ping and high speed.

    They don’t support 1 single travel router, I still got one and I’m not getting more than 1mbps when its 12mbps normally. Customer support couldn’t do anything to help.

    The extra price doesn’t get you more sadly.

    1. Hi Klimer,

      VPN “travel routers” are all very slow becasue they simply do not have the processing power to handle VPN encryption/decryption at any speed. This is an issue with the hardware, and is not the fault of ExpressVPN.

      What the extra price does gets you is a good smart DNS service, an excellent client that uses first rate encryption and has no IP leak issues, and stealth servers that are effective for users in China. I, personally, have always found speeds range from good to excellent, but I accept that your experience may differ.

      The customer service staff are not all tech experts, but I have always found that they do know enough to link to relevant online resources, or can refer you through to staff with greater technical expertise (this may cause a delay, but seems fair enough to me – ExpresVPN simply cannot afford to staff its 24/7 hotline with staff who all have degrees in computer engineering!).

    I had a horrible experience with express VPN.

    It works ok, sometimes drops but does allow you to use with CBS sports and Sling.

    My problem is the customer service is horrible. I used it for a week without problem then started to use it yesterday and it was disconnected with a message to email the billing department with a copy of my credit card and my previous charge was refunded. It said its would take one to two days for verification. It also said you cannot use the 24 online chat service for verification. Their advertisement is misleading. There is no telephone number to contact. Why they didn`t do this when I purchased the service is a mystery. I`m also not sure why they didn`t email me to ask for verification instead of just stopping my service.

    I tried the online service anyway and they wrote a person from the billing department would contact me soon. I was trying to watch the NCAA tournament. They haven`t yet.

    I checked my credit card and their charge was on it and no refund had been issued. I paid for a service and then couldn’t`t use it.

    For the money then service should be much better. It`s the worst example of customer service from a company over the internet I have ever received.

    Fast speeds, great connections, great secrity, measures, what more would you want in a vpn ?

    Best vpn i’ve ever used. Swithced from PIA which i had loved until recently and this one is miles ahead in terms reliability and speeds. You devs are doing an amazin job.

    Works on my xbox and ps4. Love it! Helps me play CoD without having to worry about lag. Also have it installed on my android.

    Express vpn is the best! Android app works Wonderfully! I’m able to check my IP to see which country I’m in and it helps me access sites that weren’t available before.

  19. I have tried a few VPNs before and I found ExpressVPN to be the best at the moment.

    I have been using ExpressVPN for 2 years without any problems. Especially in places like China, it’s a great VPN especially when you need to access information which is block by GFW.

    So each time when I am travelling to China, I will have no trouble accessing anything! Yes it’s expensive but when you are in dire need for some important info outside out China or those countries which blocked some websites, this VPN provider will help me access anything. Plus it rarely drop signal on LTE or disconnect when I am on home WIFI.

    The only thing which this VPN provider lacks is customisation for users especially PC. I am a Mac user and I do not need any complicated configuration!

    *Disclaimer* – I do not work for ExpressVPN. I am just a satisfied customer.

    Layout rocks! Sometimes my connection is slow but all i have to do is switch my vpn protocol and then im able to browse fast again. Love how easy it is to use too!

  20. I need to copy files from a client to my computer, catch is the client will only add me to their allow-list if I give them a static IP address (NOT dynamic IP which can change every few days). Will ‘ExpressVPN’ allow me to do this ?

    I was always one of thoes who say I’ve got nothing to hide, but I really woke up when I saw how refined ads were getting on social media. I decided to stop giving away that much personal information and expressvpn helped. It’s a very good app and their blog is very well written and informative, too.

    Love how ExpressVPN finally added a killswitch on their Windows app. I have it installed on my Android too. The old version used to drain my battery but the newest update runs like sugar.

    Invest on your privacy, people. Your data is the new currency for companies out there. And you’re getting anything for it. Get a vpn before it’s too late.

    They should have an ad on airports “hey, if you going abroad, don’t forget to download a vpn first!”. You don’t want to land on a foreign country without it, trust me. Expressvpn is the vpn you want, and the one you need.

    The latest IOS update is really great, I had some complaints before but nevermind, great app.

  21. I’m just wondering why this review fails to mention ExpressVPN’s automatic “diagnostic sharing” option which shares your data with “third parties” – according to their terms. Maybe it’s because ExpressVPN is paying you for all the advertisements, pop-ups, and 1st place “best vpn” positioning… Do your research people, see the VPN WARNING List.

    1. Hi Anonymous,

      1. All reviews on BestVPN.com are impartial. As we make very clear to advertisers and business partners etc., the only way to get a good review on this website is to run a good VPN service. Even a cursory glance through our reviews should demonstrate that we can be very hard on VPN services if they are not up to scratch.

      2. I do a great deal of research when writing a VPN review. The relevant lines in the ExpressVPN ToS are (emphasis mine),

      “Our software may send diagnostic data to a third party analytics provider for the purpose of identifying connection errors and possible bugs in our application. The information collected is generic in nature and does not contain personally identifying information.

      Now, I’m sorry, but I do not consider sending anonymized connection logs to a third party to be a major problem. Yes, I know when comes to big data, that “anonymized or “psuedo-anonymised” logs are really no such thing, but assuming ExpressVPN removes the IP addresses of its users from the data, I do not think this presents a major danger.

      Of course, the fact that connection logs exist at all is a danger, and one that I have flagged up in the review.

    Works fine in NY, sometimes it’s a bit slow when I travel abroad, but since it helps me stay up-to-date with all the media I usually check whenever I ago ( especially you know where ), I can’t complain about it.

    Reliability is horrible. Constantly letting me down. I was told by customer support ‘any technology is going to have some problems’. Really? This bad. I would say on an average day (of saying being online for 8/9 hours) I spend 10-15 minutes waiting for it to re-connect, have to try different servers, manually disconnect, and reconnect, etc, etc.

    And also a lot of sites (like google, amazon, etc) block certain locations because it’s being used by bots or because they think it is not in the location it’s supposed to be.

    I use it on my linux, which is actually pretty cool bc I don’t think other vpns would work for it. It really understands the meaning of the word ” accessible “.

  22. I use piratebay with utorrent. If I bought this would someone be available to help me through the process of setting it up? I’m a dummy when it comes to understanding anything pc related. I can barely turn my pc on… haha Also, I have windows 7 which works well for me.

    1. Hi Donald,

      ExpressVPN has among the best customer support on the market. Contact it via Live Chat, and I’m sure the support staff will be happy to hold your hand during the setup process.

  23. Signed up for a free trial before i traveled to china it really helped during my trip. Get it before your check-in, you won’t regret it.

  24. Tried ExpressVPN over a four day period. Somewhat confusing setup. Was not able to get it to work. Exchanged Emails twice, still unable to find the solution. Looking elsewhere.

  25. Express VPN is highly over-priced and their customer service representatives are relentless when confronted with billing issues. Even when they are in the wrong, they will wear you down by badgering a customer until they have no recourse but find a different vpn servoce. I feel like I have been interrogated by the CIA. The service, itself, is top notch, but heaven forbid if you have billing issues.

  26. I use ExpressVPN and I am happy with it. It is the only VPN I have tried that will stream an entire basketball game without dropping. And it has increased its security. Better security, reliable = win.

  27. Used this while working overseas in China. I was a grad student and having this service saved me many times when trying to access research online. I connected to the Hong Kong servers mentioned in the article. Had quite a few disconnects but that was more in relation to the connection where I lived. I’ve stuck with ExpressVPN even since returning home as it has come in quite useful for the office when those pesky IT guys want to block things.

    1. Me too I’m in China. After lots of free methods to bypass China’s GFW been blocked, I started using paid VPNs. I’ve tried a lot, ExpressVPN is the only one I’ve found so far that’s a always working & allows torrent traffics & unlimited data and speed. Sure sometimes it got difficult connecting, but by retrying and changing locations (and connecting methods) it worked good, even when times that other VPNs been blocked here in China. It one of the more expensive ones, but dada and speed is unlimited is nice, so I don’t have to constantly checking a dashboard to see how much I’ve left.

      I don’t know how this VPN performed on other countries, but it worked fine for me, it’s nice they’ve got clients for just about any platform, make things more convenient. (You can use OS default ways like L2TP to connect too. With or without a client) I’ve tried setting this up on my DD-WRT router and it worked great, making everything go through VPN, without having to set each device up individually. I’ve made two Wi-Fi signals for my house, one with this ExpressVPN and one without, needs a bit of work to set this up, but it’s fun and convenient. Pretty much any DD-WRT router can do it, you don’t have to buy theirs (those routers on ExpiresVPN website), they’re over priced.

    I have ExpressVPN installed on every one of my devices in preparation for a Trump presidency when the already fuzzy privacy laws no longer apply.

  28. I’m confused. In your PureVPN review you blast them for a WebRTC leak, and here you have a WebRTC leak and it’s perfectly fine. This appears to be a double standard.
    ExpressVPN in my opinion is completely overpriced. They are NOT the fastest VPN in the world, yet continue to claim to be.

    1. Hi Isaac,

      The difference is that PureVPN exposes your external IP via WebRTC, while ExpressVPN only exposes your local IP address. You local IP address is only the internal address used to locate resources on your by your LAN, and cannot be used to identify you on the internet. It therefore does not constitute an IP leak.

    Don’t trust VPNs based in Europe/UK/US! Go with something like Express that’s legally incorporated in BVI

    If you’re getting the Netflix proxy error with your VPN then it’s been blocked. I know Express still has a few servers that work.

    If you want to get an app that’s not available in your location on Google Play Store, just take out your SIM, connect to a VPN like Express in the location you want, and turn off your GPS. Then open Google Play.

  29. Express Vpn is not able to over overcome the geo block in particular for RAI TV in Italy. Having Italian TV is very important to my family. They advertise that they can provide services to Geo blocked countries but admittedly this is currently not the case. I find this particularly disappointing. Further technical support is available however one can spen hours chatting with them and still not be able to resolve issues. They just don’t have the resources to resolve issues in a meaningful and efficient manner. They are polite but not knowledgeable enough to get to the bottom of an issue.

    ExpressVPN manages to hold a stable connection even on 4G LTE. I’m using the iPhone app.

    ExpressVPN has improved an already very impressive service. Well done.

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