ZoogVPN is a VPN provider based in the Isle of Man that has evolved over the years. In the beginning, ZoogVPN was known as a minuscule service called “ZoogTV”. Since then, Zoog has expanded that service into the VPN company they are today.
Zoog seems to have grown over the years, and the website boasts of the improvements made to its service. Of course, the company itself will only have good things to say about its services. Luckily, finding out if the claims are truthful is what this review is about!
ZoogVPN offers two different plans – a free plan and a paid plan. The paid plan is fully-featured, whereas the free plan is lacking in several areas. To start, the paid plan includes all features of the VPN service – including military-grade encryption. The free plan only offers lesser versions of each feature, and the encryption is lacking entirely (see more on this later).
As for pricing, ZoogVPN’s paid plan offers three different payment options: 2 years, 1 year and monthly. The 2 year option offers a hefty discount, but all three options are more than affordable.
ZoogVPN offers the following payment methods: Visa, MasterCard, PayPal, Bitcoin, and Paymentwall. I’m happy to see the cryptocurrency option, but it’s also worth mentioning that even with Bitcoin, Zoog will still have your IP address (meaning the anonymous payment method isn’t completely anonymous). ZoogVPN also offers a 7-day money-back guarantee if you’re unsatisfied with the paid plan.
Zoog offers a wide range of features with the paid VPN service, including:
27+ servers in 18 countries
5 simultaneous devices
7-day money-back guarantee
OpenVPN UDP 1194/TCP 443, IKEv2, PPTP and L2TP/IPsec protocols
24/7 customer support
The free plan offered by Zoog is ideal as a solution for simple activities or just testing out the service. The free plan features include:
3 VPN servers (US, UK, and the Netherlands)
Limited P2P support
2 GB of bandwidth
Something about the free plan worth mentioning: encryption is only offered in 128-bit. Because of this, the free version should not be used if security and privacy are two of your main concerns. In the end, the paid version is cheap and fully-featured – and definitely worth the price.
Not to mention, with the paid version you get access to all 18 server locations. If your goal is to stay as secure and private as possible while accessing blocked websites, you’ll definitely want to try the paid version.
ZoogVPN also manages its own DNS server network, thus adding even more security and privacy to its services. The use of P2P services is allowed, but only on the dedicated servers.
ZoogVPN’s Legal Situation
ZoogVPN is based in the Isle of Man. While the Isle of Man is not a part of the United Kingdom, it is a crown dependency – therefore governed and owned by the British Crown. The Isle of Man is known to offer citizens internet through the ISP Manx.
The Isle of Man is excellent when it comes to a lack of government surveillance, but like most ISPs, Manx will track and store everything you do. This is easily resolved by using a VPN like Zoog that stores no logs. The only concern for the Isle of Man is that, like many countries, they are still battling with how to handle piracy.
Overall, however, the Isle of Man is a great place for a VPN provider to be located.
When asked about ZoogVPN’s payment processor, a ZoogVPN representative replied with,
“We can confirm that we use global payment processors including PayPal and a number of other leading processors for various methods of payments, which we rather not disclose for security purposes.”
If the VPN provider you’re looking at has dozens of trackers on its website, it’s probably not a great feeling. The point of a VPN is to not be tracked. Fortunately, there’s a browser extension called Privacy Badger that not only identifies the trackers on a website, but also lets you block them.
I was disappointed to see how many trackers the Zoog website puts on you. As you can see from the picture above, the primary trackers are services of Google. On the bright side, it’s easy enough to turn them off when you use Privacy Badger.
For more information on website tracking and how to prevent it, visit this guide.
Logs & Legal
Isle of Man
ZoogVPN offers excellent OpenVPN encryption with the paid plan via an AES 256-bit cipher (for both control and data channels) and HMAC SHA1 (data channel)/HMAC SHA256 (control channel) for authentication. Zoog also uses a RSA-2048 handshake and DHE-2048 PFS or Perfect Forward Secrecy.
Unfortunately, Zoog does not offer a kill switch with its service. For more information on VPN encryption, read our VPN Encryption Guide.
The first thing I noticed about the ZoogVPN website is how visually attractive it is. Fortunately, that wasn’t the only good thing about the website. To start, the homepage offers information on the VPN’s services and features. The menu at the top of the screen offers relevant links for a variety of things – features, pricing, servers, apps and customer support. Above the menu, there’s links for signing up and logging in.
At the bottom of the page, you can find information relating to the VPN itself, as well as the VPN provider. There’s also a list of download links for supported devices.
The customer support center is easy to find, and it offers a bank of relevant information like resources, setup guides, and of course the FAQ. As for actual customer support, the system is ticket-based but still excellent.
After filling out your form correctly, to ensure it goes to the right representative, you can expect to receive a reply within 24 hours – but usually much sooner. The person I spoke to answered my question promptly and accurately.
Registering for ZoogVPN is simple. On the homepage, there’s a flurry of “Sign up” and “Get ZoogVPN” options – just click one of those and fill out the relevant information.
For step-by-step instructions:
Navigate to the homepage
Select Sign Up at the top of the page
Click Select Plan on the plan you want
Fill out relevant information
Pay if applicable
Setting up ZoogVPN is simple and visually similar for all devices. This review will provide instructions on setting up ZoogVPN with Windows OS:
After registration, navigate to the downloads page
Follow the installation prompts
Start ZoogVPN after installation is complete
The login screen will appear
Enter your credentials and log in
The ZoogVPN interface will show your public IP
Select the power button to turn the VPN on
The power button will turn green after connecting
To change your server, select the server’s name
Choose a server
To change ZoogVPN’s settings, select the gear icon on the left
You’re all set!
Performance (Speed, DNS, WenRTC and IPv6 Test)
Before settling on a VPN provider, you’ll want to verify that the performance levels are high enough for its intended use. For example, if you have a VPN that leaks your IP address, you’re probably going to want to look elsewhere. Fortunately, at BestVPN.com, we always test the performance levels of the VPNs that we review. As such, let’s take a look at the performance levels of ZoogVPN.
Speed & Leaks
Recently, we’ve introduced a new speed test system at BestVPN.com. This new system offers an objective and scientific way of measuring a VPN’s speed, and provides us with better results than our previous system. For more information on the new system, you can read this guide. As for ZoogVPN’s speeds…
I’m happy to report that ZoogVPN didn’t have any leaks during my testing. To test your own ZoogVPN for leaks, visit ipleak.net or doileak.com.
ZoogVPN offers support for a variety of platforms. The ZoogVPN client is available for Windows, Mac, Android and iOS users. However, manual configuration is available for other platforms like Linux, Blackberry, and applicable routers.
Setup for ZoogVPN on iOS and Android is probably easier than setting it up on Windows. You literally download the app from the App Store/Google Play Store, open it, and connect to a server. You can change your settings by selecting the gear icon, and you can change your server by selecting the server location.
Five simultaneous connections
Based in Isle of Man
Free version available
7-day money-back guarantee
27+ servers in 18 countries
P2P support on dedicated servers
Excellent OpenVPN encryption
Great customer service
I wasn’t so sure about:
Some servers slower than others
No kill switch
Not great for unblocking TV streaming services
ZoogVPN might not be a top-tier, no faults VPN – but they do have potential. They could easily improve the VPN’s overall quality by adding things like a kill switch or servers dedicated to unblocking TV streaming services and other websites. That being said, they do offer P2P support, military-grade OpenVPN encryption, and excellent customer service.
If you want to experiment before committing, you can use the free version of ZoogVPN to do so. Otherwise, if you purchase a subscription and you’re left unsatisfied, you can use the 7-day money-back guarantee for a full refund. To try ZoogVPN today, click the button below!