Douglas Crawford

Douglas Crawford

noviembre 2, 2017

ExpressVPN es un proveedor de VPN con base en las Islas Vírgenes Británicas que siempre ha estado a la cabeza cuando se trata de ofrecer un servicio centrado en el cliente. La facilidad de uso que presenta, un equipo de asistencia técnica al cliente con gran capacidad de respuesta las 24 horas del día, los 7 días de la semana, y una garantía incondicional de reembolso de 30 días, la mejor del sector, aseguran que ExpressVPN ocupe el primer lugar en la industria de VPN.

La experiencia de ExpressVPN centrada en la satisfacción del cliente se combina ahora con una magnífica excelencia técnica. No solo cuenta con un cifrado casi perfecto, sino además con unas rápidas conexiones VPN.

El estar basada en las Islas Vírgenes Británicas y el hecho de que conserve un mínimo de registros globales pueden suponer un problema para algunos fanáticos de la privacidad. Sin embargo, en realidad ello entraña muy poco riesgo para la mayoría de los usuarios, que se beneficiarán de un servicio de VPN que, en mi opinión, es el más profesional del mercado.

PROS:
  • Garantía de devolución del dinero de 30 días
  • Servidores en 87 países
  • Cifrado excelente
  • Fácil de usar
  • Servicio de asistencia técnica las 24 horas
CONS:
  • Mínimos registros de conexión

Visita ExpressVPN »

Precios y planes

ExpressVPN ofrece un único plan, de modo que la totalidad de sus clientes puede disfrutar de todos los beneficios que proporciona este servicio. Si el pago se realiza de forma mensual, su precio de 12,95 $ al mes es un poco elevado, pero si se adquiere anualmente, su precio de 8,32 $ resulta mucho más asequible.

ExpressVPN Pricing

ExpressVPN no ofrece una prueba gratuita* como tal, pero sí una generosa garantía de reembolso de 30 días y, a diferencia de algunas de las compañías que encontramos por ahí, no hay truco alguno del que debamos preocuparnos. Cancela en cualquier momento durante los primeros 30 días y te devolverán tu dinero sin tener que dar ninguna explicación.

*Una prueba gratuita está disponible para usuarios móviles: siete días para la aplicación iOS y un día para la aplicación Android, de conformidad con las políticas estándar de la Apple Store y de Google Play.

También merece la pena mencionar que ExpressVPN cuenta con un estupendo programa de recomendación. Convence a un amigo para que se dé de alta y ambos recibiréis 30 días gratis.

ExpressVPN acepta el pago a través de tarjeta de crédito/débito, PayPal y bitcoin. Además se ha asociado a Paymentwall para aceptar un número mayor de opciones de pago internacionales menos conocidas.

Análisis en vídeo de ExpressVPN

Este vídeo es algo antiguo y, desde su publicación, ExpressVPN ha mejorado varios aspectos de su servicio. También debo aclarar que, como con cualquier servicio de VPN, ExpressVPN proporciona privacidad, no anonimato.

Características

ExpressVPN es compatible con la gran mayoría de protocolos VPN, incluidos OpenVPN (TCP y UDP), SSTP, L2TP/IPsec y PPTP. Pincha aquí para ver una amplia discusión sobre este tema, pero la idea principal es la siguiente: utiliza OpenVPN siempre que sea posible. Otras características incluyen:

  • Servidores en 145 ciudades de 94 países. Esto incluye un buen número de lugares inusuales y exóticos
  • Hasta tres conexiones simultáneas
  • Asistencia técnica las 24 horas
  • Smart DNS
  • Servidores ocultos
  • Un sitio web en la web oscura

Hablo más detalladamente acerca de algunas de estas características a continuación.

Smart DNS

Smart DNS es la tecnología utilizada para burlar tu geolocalización, lo cual es muy útil para acceder a servicios de emisión en directo como el Netflix de EE. UU. Y la iPlayer de la BBC, que se encuentran geobloqueados. Funciona resolviendo las peticiones de tu DNS en una ubicación indicada y cuenta con las siguientes ventajas con respecto a VPN:

  • Es mucho más rápida, ya que no se requiere encriptación/desencriptación. Esto implica menos problemas de carga en búfer.
  • Puede ser utilizada en cualquier dispositivo con conexión a internet, incluidos aquellos que no pueden ejecutar software Por ejemplo, TV inteligentes, consolas de videojuegos y dispositivos Roku.
  • Es menos probable que seas bloqueado por parte de los servicios que intentan excluir a los usuarios de VPN (aunque esto no se puede garantizar).

Por otro lado, Smart DNS no hace nada para mejorar tu privacidad o seguridad.

Todos los clientes de ExpressVPN obtienen pleno acceso tanto al servicio de VPN, como al de Smart DNS.

ExpressVPN SmartDNS

Smart DNS de ExpressVPN ha conseguido desbloquear el Netflix de EE. UU. y la iPlayer de la BBC.

Servidores ocultos

Especialmente concebidos para evitar la censura en la China continental, estos servidores con base en Hong Kong son útiles cuando las VPN se encuentran bloqueadas. ExpressVPN se muestra comprensiblemente cautelosa acerca de cómo funcionan realmente estos servidores. No obstante, según los informes que hemos recibido, funcionan bien.

Solo recuerda que nada puede estar garantizado al 100 % cuando un gobierno poderoso trabaja de forma activa para contrarrestar tecnologías como esta.

Una dirección web .onion en Tor

En ocasiones, realmente lo más complicado en cuanto a evitar la censura con una VPN es entrar en el sitio web de un proveedor de VPN de manera que puedas darte de alta en el servicio y descargar su software. ¡ExpressVPN tiene una solución para esto!

Onion Site

Simplemente teclea http://expressobutiolem.onion en la barra URL del navegador Tor para visitar un espejo del sitio web de ExpressVPN en la web oscura de los servicios ocultos de Tor. Utilizar una dirección .onion hace casi imposible que el sitio web sea censurado.

Visita ExpressVPN »

Privacidad

ExpressVPN no almacena registros de uso:

«Nunca guardamos registros de tráfico ni ningún registro que pueda llevar a que alguien relacione una dirección IP y una marca de tiempo con un usuario. Trabajamos exclusivamente sobre la base de IP compartidas, lo que significa que una única IP no puede conducir a un usuario individual».

Sin embargo, sí que guarda algunos (mínimos) registros de conexión:

«Con el fin de mejorar la asignación de recursos de la red, registramos las cantidades de transferencias de datos globales y la elección de la ubicación del servidor, que no son puntos de datos que hagan posible identificar a un usuario específico como parte de una investigación. Podemos recopilar la siguiente información: fechas (no horas) de conexión a nuestro servicio, ubicación del servidor elegida y cantidad total de datos transferidos al día».

Es más,

«Nuestro software puede enviar datos de diagnóstico a un proveedor de análisis informáticos con el propósito de identificar errores de conexión y posibles fallos de nuestra aplicación. La información recopilada es genérica por naturaleza y no contiene información personal identificativa».

Esta última parte es importante: ExpressVPN solo almacena registros de forma global. Ello significa que la cantidad mínima de información recopilada con el propósito de resolver problemas no está asociada a las direcciones IP de clientes individuales.

Los puristas de la privacidad pueden no estar del todo contentos incluso con este nivel de registro, pero es probable que no sea un motivo de preocupación para la mayoría de los usuarios.

Otro potencial problema es que ExpressVPN está basada en las Islas Vírgenes Británicas (IVB), que es un territorio británico de ultramar. Las IVB regulan sus propios asuntos internos y no cuentan con leyes que hagan obligatoria la retención de datos.

Sin embargo, dado que se encuentran bajo la jurisdicción y soberanía del gobierno del Reino Unido, parece razonable suponer que este podría ejercer presión sobre el gobierno y las empresas de las IVB. Así que (y esto es una suposición, ya que la situación legal no es nada clara), el estar basada en las Islas Vírgenes Británicas es probablemente más seguro que si lo estuviera en alguno de los catorce países señalados por espiar en masa a sus ciudadanos, pero sigue sin ser la situación ideal.

Seguridad

ExpressVPN utiliza la siguiente encriptación de OpenVPN:

Cifrado AES-256 con protocolo de intercambio RSA-4096 y autenticación hash SHA-512 HMAC. La confidencialidad perfecta directa se ofrece por cortesía de los intercambios de claves de Elliptic Curve Diffie–Hellman (ECDH) para la encriptación de canales de datos.

Expressvpn Activation

Dicho de otra forma, la encriptación de OpenVPN es literalmente tan sólida como la encriptación de OpenVPN puede llegar a ser. En teoría, ello podría tener un impacto negativo en los resultados de rendimiento, por lo que muchos otros proveedores se conforman con niveles más bajos de encriptación. Esto es razonable, ya que ¡puede decirse que la configuración utilizada por ExpressVPN es excesiva! No obstante, como veremos más adelante, ExpressVPN aún así consigue lograr unos resultados de rendimiento estupendos, ¡lo que es una espectacular hazaña técnica dados los niveles de cifrado que utiliza!

Ports and Protocols

El sitio web

El sitio web de ExpressVPN posee una apariencia impecable y muy profesional. Hay una gran cantidad de información disponible en él, aunque pienso que podría estar algo mejor organizada.

Un buen ejemplo de ello es la existencia de una estupenda página que detalla la encriptación que utiliza ExpressVPN, la cual no podría haber encontrado sin la ayuda del personal de soporte técnico en línea.

También está disponible un blog que se actualiza regularmente y que contiene artículos útiles e interesantes.

Asistencia técnica

ExpressVPN se ha labrado su reputación, en gran parte, gracias al nivel de asistencia técnica que ofrece a sus clientes. La asistencia técnica está disponible de forma instantánea las 24 horas del día, los 7 días de la semana y los 365 días del año, bien a través del chat en vivo o bien mediante un sistema de seguimiento de incidencias vía correo electrónico.

Como también cabe esperar, no todo el personal de primera línea está constituido por ingenieros técnicos. Sin embargo, incluso con las preguntas más difíciles, siempre han conseguido guiarme hacia los recursos adecuados, o responder con conocimiento a mis preguntas tras una rápida consulta con otros miembros del personal.

El proceso

Registro

Registrarse con ExpressVPN es bastante sencillo. Aparte de los detalles de pago, la única información que te será solicitada es una dirección de correo electrónico válida. Nada podrá impedirte utilizar una dirección de correo electrónico desechable y, dado que ExpressVPN acepta el pago en bitcoins, si se tiene cuidado es posible registrarse de forma anónima. No obstante, recuerda que sea cual sea la forma en la que te registres y pagues, ExpressVPN conocerá tu dirección IP real.

Una vez te hayas registrado, recibirás un correo electrónico de bienvenida que incluye varios enlaces útiles para configurar el servicio.

Cliente Windows de ExpressVPN

ExpressVPN está especializada en hacer que su servicio sea lo más fácil de utilizar posible, incluso para usuarios no familiarizados con la materia.

Windows Client

Un inconveniente es que debes introducir un código único de activación. Este está disponible a través de tu página de suscripciones en el sitio web de ExpressVPN.

Network Lock

Pero si deseas profundizar aún más, el cliente ExpressVPN cuenta con algunas poderosas funciones, que incluyen un interruptor de seguridad basado en cortafuegos y protección contra fugas de DNS.

Por tanto, el cliente Windows es muy fácil de usar, pero está provisto de poderosas funciones que lo hacen realmente útil.

Rendimiento (test de velocidad, DNS, WebRTC e IPv6)

Todos los test han sido realizados con mi conexión de fibra de 50 Mbps/3 Mbps de Virgin Media UK, utilizando el protocolo UDP de OpenVPN.

Download SpeedsUpload Speeds

Las gráficas muestran las velocidades superiores, inferiores y medias para cada servidor y ubicación. Mira nuestra completa explicación sobre el test de velocidad para conocer más detalles.

Como puedes ver, son resultados muy decentes.

Leaktest Results

No detecté con IPv4 ninguna fuga de DNS o de WebRTC.

Ten en cuenta que las IP RFC de uso privado son solo IP locales, no pueden ser usadas para identificar a un individuo y por tanto no constituyen una fuga de IP. Lamentablemente, mi proveedor de servicios de internet (Virgin Media UK) no admite conexiones IPv6, por lo que no me es posible realizar el test de filtraciones para IPv6 en este momento. Esta situación cambiará en un futuro próximo.

La iPlayer de la BBC funcionó cuando me conecté a los servidores adecuados. Estuve bloqueado por el Netflix de EE. UU. cuando me conecté a su servidor de Nueva York, pero para el resto de servidores funcionó bien. Esto forma parte del habitual juego del gato y el ratón que tienen las VPN y Netflix y cabría esperar que el servidor de Nueva York encontrara una manera de resolver este problema pronto.

Otras plataformas

Hay disponibles aplicaciones personalizadas para Windows, Mac OS/OS X, Android e iOS. También hay disponible una aplicación de Linux personalizada, la cual es solo una línea de comandos de terminal, pero incluye protección contra fugas de DNS.

El sitio web cuenta con un montón de guías de configuración para una amplia gama de dispositivos y plataformas. Además, se pueden conseguir  enrutadores preconfigurados de ExpressVPN a través de FlashRouters. Estos utilizan un firmware personalizado que ha sido desarrollado por ExpressVPN y que cuentan con protección contra fugas de DNS y split tunneling para los dispositivos conectados.

Cliente Mac OS X/Mac OS

Mac Client

Los cambios recientes en el cliente Windows han hecho que ahora su apariencia coincida con la del cliente Mac.

OS X Client

Ambos clientes ofrecen la misma funcionalidad.

La aplicación Android

Disponible para Android 4.2 y posteriores versiones, esta aplicación se puede instalar desde la Play Store de Google o descargarse directamente como un archivo .apk. Esta es una buena noticia para los que encabezan la lucha contra Google por la privacidad.

Android Client

La aplicación tiene la misma estética que sus hermanas de escritorio y es igualmente fácil de utilizar. Cuando la utilicé no detecté ninguna fuga de DNS o de WebRTC, pero recuerda que actualmente no puedo realizar ningún test de fugas en IPv6.

iOS Client

No utilizo iOS, pero la aplicación parece ser más o menos idéntica a la de Android y, a diferencia de muchas aplicaciones de VPN personalizadas para iOS, OpenVPN es totalmente compatible.

Conclusión del análisis de ExpressVPN

Me ha gustado:

  • El estupendo servicio de atención al cliente
  • La genuina garantía incondicional de reembolso de 30 días
  • El magnífico cifrado (con confidencialidad perfecta directa)
  • Servicio Smart DNS gratuito
  • Espectaculares aplicaciones móviles
  • Servidores en 94 países
  • Tres conexiones simultáneas
  • Protección contra fugas de DNS y de WebRTC
  • Excelente rendimiento en cuanto a la velocidad
  • Generoso programa de recomendación
  • Funciona con Netflix de EE. UU. e iPlayer (a fecha del test)
  • Dirección .onion
  • Servidores «ocultos» ubicados en Hong Kong
  • Software completo y fácil de usar
  • Cliente Linux (básico pero operativo)

No estoy muy seguro acerca de:

  • Los registros mínimos de conexión guardados (que siguen siendo registros de conexión)
  • La aplicación de Windows, que se quedó congelada un par de veces

No me ha gustado:

  • Nada

ExpressVPN ofrece un servicio completo y pulcro que rezuma profesionalidad. Un espléndido servicio de atención al cliente, un software fácil de utilizar y una generosa garantía de reembolso de 30 días han llamado siempre la atención.

Me alegra poder decir que la seguridad técnica de ExpressVPN ahora está al nivel de la profesionalidad de la que hace gala al procurar que su servicio sea lo más sencillo de utilizar posible. La encriptación es realmente excelente, lo que hace que el gran rendimiento de ExpressVPN en cuanto a la velocidad sea aún más notable.

Los mínimos registros globales de conexión que almacena ExpressVPN pueden preocupar a los puristas de la privacidad, pero en realidad representan muy poca amenaza para tu privacidad.

Construida sobre la base de un excelente y gratuito servicio Smart DNS, servidores ocultos anticensura y un más que generoso programa de recomendación, considero justo decir que ExpressVPN es un servicio de VPN líder que se encuentra en todo su apogeo.

Visita ExpressVPN »

Douglas Crawford

Escrito por

Publicado en: noviembre 2, 2017.

April 19th, 2018

I am a freelance writer, technology enthusiast, and lover of life who enjoys spinning words and sharing knowledge for a living. You can now follow me on Twitter - @douglasjcrawf.

175 respuestas a “Análisis de ExpressVPN

  1. Ahmed ElSerafy dice:

    I live in egypt using asus merlin router, is there any solution to get around this?

  2. Bigas dice:

    Hi does it work with etisalat network in uae,my wifi connection is etisalat,does it unlock everything

    1. Douglas Crawford dice:

      Hi Bigas,

      Please remember that we are not based in the UAE, but ExpresVPN should work if you connect to it stealth servers.

  3. Jerry dice:

    You’re clearly mistaken about ExpressVPN’s logging policy. Here’s the top of their privacy policy. “ExpressVPN is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.”

    They even had servers seized by the Turkish government looking for stored logs and couldn’t fine any. By the way that guy interfered in a very serious investigation. Also the BVI dosen’t have to cooperate with UK or US agencies. BVI is technically owned by the UK but they have their own government.

    1. Douglas Crawford dice:

      Hi Jerry,

      ExperssVPN keeps no timestamps or IPs that can tie browsing history to indiviudal users, but it does keep some aggregated connection logs. Please see ExpressVPN’s own Privacy Policy for full details. As for being based in the BVI, you need to make your own judgement.

  4. Dan dice:

    I tryied to buy subscription and all my efforts have been failed. Either by card or by PayPal. This is the answer of service: I’m sorry you’re having trouble. It might be our own payment processor blocking out the payment. Unfortunately I don’t think there is anything further I can do from my end. Zero service.

  5. Mike dice:

    How is it with peer-to-peer file-sharing?

    1. Douglas Crawford dice:

      Hi Mike,

      ExpressVPN works very well for torrenting – and with no meaningful logs, it is verty safe. The only thing to be aware of is that ExpressVPN does not offer port forwarding (although since it does not use a NAT firewall) this should not be required anyway.

  6. Jay dice:

    Hi Douglas,
    In your travels scrutinizing VPN software, have you uncovered any reason why “Expressvpnd” would be hogging 98% of my CPU cycles even when ExpressVPN is not connected? Is it some kind of ‘helper’ app…? Better yet, do you suspect I can delete that damn thing without crippling the main application?

    1. Douglas Crawford dice:

      Hi Jay,

      Hmm. I take it you are using ExpressVPN’s Linux client? After a little poking around it seems that Expressvpnd is ExpressVPN’s Linux deamon, so you probably need it to run the main client. It should definitely not be using up 90% of your CPU, though! I would contact ExpresVPN’s support about this. If you are not using Linux, then something fishy is going on.

    2. Jay dice:

      Thanks Douglas for sharing your knowledge about that. Something fishy then, as I’m using Mac OS (maybe by some intellectual interpretation, they see Mac OS as a flavor or linux). I will take your advice…GRAZIE

      1. Douglas Crawford dice:

        Hi Jay,

        Well… macOS is based on Unix which is closely related to Linux, so it would have not surprised me to see the “Expressvpnd” file on a Mac. Because I am a pro, however, I decided to check! I installed ExpressVPN into a macOS VM, and can see no sign of it. The only ExpressVPN process running is “ExpressVPN”. This screenshot was taken with the ExpressVPN client running and connected. As you can see, it is using 0% CPU (and this is inside a VM on a low-end Macbook Air). So I would definitely contact ExpressVPN’s support over the issue.

    3. Jay dice:

      Hey Douglas. I got the answer direct from the ExpressVPN people. Here’s what I did.

      ExpressVPN customer support was, in the end, very precise, efficient, and well…savvy.

      ExpressVPN support also supplied (true to their name) an express way to remove the existing program with one command line entered into the terminal. Neat…!

      Then they simply had me upgrade from v-6.5 to v-6.7.1 and that too, was with one express URL and a new Authorization code. Most companies don’t do that. Translation: savvy customer support.

      Since I installed v-6.7.1, my CPU cycles for expressvpnd dropped from 98% to 0.1%. Uhhh….wow.

      The only place what I am saying, compared with what you’re saying, differs, is that after my upgrade installation to v-6.7.1, my Activity Monitor shows three files running (couldn’t find a way to upload a png screenshot) with these %-age CPU cycles :

      ExpressVPN 0.4% (main program)
      expressvpn-browser-helper 0.0 (I installed their browser helper, so this is known)
      expressvpnd 0.3 (I have no idea what this is or what it does)

      So it’s a mystery why your Mac installation shows no expressvpnd file. Anybody there know what that’s about?

      Incidentally, Douglas, unlike two people on this thread complaining about crashing or major loss of speed, my installation is rock-steady for hours and hours day after day. Reliability is one of the things I like most about ExpressVNP and IPVanish. I run both. They’re both great tools I’ve been using them for about a year or more.

      The good news is ExpressVPN is running a small footprint.

      LASTLY, I value your site highly for your rigorous checking, comparisons, and reviews. Without BestVPN I would not be using VPNs at all.

      You converted me. Thanks for being there.

      1. Douglas Crawford dice:

        Hi Jay,

        Thanks! I’m glad the issue is resolved and that ExpressVPN has done a good job at providing support. Since you installed the browser helper and I didn’t, I would hazard that the expressvpnd 0.3 process is somehow related to that (?).

  7. Kerry dice:

    For those like me who are technology challenged…If you are in the US and trying to increase your streaming using a VPN, I would search more “consumer reviews” rather than these tech sites. A VPN will SLOW your streaming speed because of the encryptions. I tried ExpressVPN since it had more supposed “customer service” and a longer trial period. Waste of time. Cancelled within a week. It reduced my speed by 15 Mbps which was drastic considering it left me with an average of 5-7 Mbps using their best location. You’d be better off spending the money to upgrade your router.

    1. Douglas Crawford dice:

      Hi Kerry,

      A VPN will slow down your connection, which is why we perform extensive speed tests for our reviews. It is just a price you have to pay for the benefits of a VPN. As you see can from our extensible battery of scientific tests, however, ExpressVPN is one of the fastest services out there, and you shouldn’t really be suffering more than 10% or so speed drop when using it.

  8. bob kinzel dice:

    Constantly lost connection..support told be to reboot or reinstall which i did constantly..
    had same problem on 4 different pcs..Would never use express vpn again.

    1. Douglas Crawford dice:

      Hi bob,

      I can’t argue with the experience you have had, but must say that I am surprised. I, certainly, have never had any problems with ExpressVPN disconnecting regularly. Note that (usually for reasons beyond their control) all VPNs disconnect occasionally (which is why a kill switch is so important). But in my experience, ExpresVPN is is no worse than any other.

  9. Tom dice:

    Hello Douglas,
    I have small problem with ExpressVPN. While connecting to for ex. Bosnia and Herzegovina I am not receiving an IP which tracks me to Bosnia. Buy my IP,s ISP comes from Netherlands. The same situation is with Turkey, Belarus, Montenegro, Armenia all IPs from this country comes from Netherlands ISP loot. This is very strange beacuse it may show us that the IP which we are receiving is fake and all the traffic goes through Netherlands servers.
    Off course you can pick up different countries which doesn’t suffer with this ISP problem like Serbia, Latvia etc but then the speeds drops down twice.

    1. Douglas Crawford dice:

      Hi Tom,

      You will need to confirm with ExpressVPN, but it sounds as if you are running into the virtual servers issue. We discuss our feelings about virtual servers in this article.

  10. Collection Smart Review dice:

    Just installed on my iPhone as my first vpn and it was very easy. I was up and running in seconds. Been using all day and no issues. I am impressed.

  11. Shaver dice:

    With all the crazy crap that I keep reading in the news, I’m glad service like ExpressVPN exist.

  12. Charles dice:

    Don’t trust free vpn services. Expressvpn may cost a bit more but the services is faaaar better. Tons of servers and protocols options to choose from.

  13. Umes dice:

    Awesome servers, no uptime, works with Netflx too. Also, the speeds are better than most.

  14. Mark dice:

    Just got back from 5 months in China Expressvpn worked perfectly.

  15. Fabio de Castro ferraz dice:

    Eu quero

  16. Relko dice:

    Good torrenting vpn. Works well for online gaming too because it prevents your network from DDoS attacks.

  17. Ryan C. dice:

    Spectacular speeds. The customer service is better than most.

  18. Rados dice:

    Perfect for use in China. If you’re living, working or just passing by, make sure you use the nearby HK servers to unblock content and bypass the great firewall.

  19. Keller dice:

    Unlike other VPNs, Express VPN’s interface is extremely user frendly. I was new to VPNs and was able to figure this one out immidiately.

  20. Luis dice:

    Having trouble with Netflix? Just open a chatbox and they’ll direct you to the right server. Trust me, it still works.

  21. Russ dice:

    Used purevpn and it was a joke! Every time I logged onto one of their sites, I ran at least 5 leak tests! Every time it showed my internet provider included in the results! So much for security. Also, whenever I downloaded anything, my firewall went nuts blocking intrusions! Spent a total of 16 hours with them trying to resolve dns leaks & nothing worked! Express VPN is sooooooo sweet, no leaks, fast downloads & my firewall has no intrusion blocks! I’ve already had 2 warnings from my internet provider regarding downloads using pure VPN. WHAT A DIFFERENCE!

  22. Max dice:

    Works great in Germany. Lots of servers and nice customer support.

  23. John Loch dice:

    THEIR SUPPORT SUCKS

    It all looks good until you need meaningful support, at which point you’re screwed.
    They just don’t care once they have your money.

    I would seriously consider other vendors.

  24. Ryan dice:

    Makes my connection private It’s well worth the price IMO.

  25. Yochonami dice:

    Best VPN app I’ve used so far. My only complaint is that I wished they allowed more devices so my gf could use it too.

    1. Douglas Crawford dice:

      Hi Yochonami,

      Well, it depends how many devices you use, but ExpressVPN does allow up to 3 devices at once…

  26. J.George dice:

    Solid app. The settings are pretty basic but i acutally think that’s a good thing.

  27. recovering reddit guy dice:

    I’ll help you guys out a bit:
    CONS:
    overpriced
    fake server locations
    no good features
    only 3 connections
    bad speeds
    blocked by netflix

    1. Douglas Crawford dice:

      Hi recovering reddit guy,

      – Price is definitely a matter of opinion, but remember that you also get a full smart DNS service thrown in with the subscription
      – Please see this article for our thoughts on virtual server locations
      – Ha ha
      – 3 simultaneous connections is average
      – ExpressVPN seems to have slowed down a little this year, but as you can see from the test results above, its still pretty nippy in my experience
      – Contact ExpresVPN’s support for a list of servers that work with Netflix.

  28. Jeff Elt. dice:

    Very quality service. 5 stars.

  29. Hi dice:

    expessvpn now ublock US AND Canada AND UK NETFILX

    1. Douglas Crawford dice:

      Hi Hi,

      Thanks for letting us know! We are currently working on a system to keep up-to-date with the latest developments in this cat-and-mouse game.

  30. Michael P. dice:

    Great service. I love the HK stealth servers for China. I’ve you want to bypass the great firewall then you need this help.

  31. Gommer dice:

    Impressive service. I love all the different apps. I’ve been using this for a few months and have only tried <5 locations.

  32. Mark dice:

    I like this service a lot. Logless, no BS or Bluff. My only real complaint is that I wish they offered more than 3 simultaneous connections.

  33. Terry Bradbury dice:

    DO NOT WASTE YOUR MONEY an absolute bill of Junk! however still better than pureVPN.
    I am a gamer and need a secure connection. That is the one thing you will not get. They blame it on everyone else. I now have 3 service providers into the house, A UPS, separate UPS’s on each router. Guess what! today I played all day with no disconnection and no connection to express VPN because as normally happens every 2 or 3 days I could not get connected to any expressvpn server anywhere so I tried without.
    Do I need a VPN. Yes! but I will go back to the old way, that we all started with before these companies sprang up. Pavel!! what’s your IP address mate!

    1. Douglas Crawford dice:

      Hi Terry,

      i have no idea why you are having problems, but I have never had any problems connecting to ExpressVPN’s servers.

  34. Marco dice:

    The DNS leak protection is what got me to sign up, but the service itself is what’s keeping me going.

  35. Brian dice:

    Solid apps, better than average customer support. What more do you need?

  36. jke dice:

    While registering for an account with expressvpn, I typed in different e-mail addresses because I wasn’t sure which one to choose – without saving/completing the process. In fact, I stopped after entering the e-mail address, which – one should assume – just is some text in a form that is lost when not saved.

    However, after about 1 hour I received a reminder from expressvpn on each of those addresses to complete my order. I find this very disturbing, especially for a company that boasts itself with online privacy. Dunno though if it the same with other VPN services, probably yes.

    1. Douglas Crawford dice:

      Hi jke,

      I have not heard of this before, but does seem to be possible. I do not believe it to be common in the VPN industry, however.

  37. VPN user dice:

    Attention:

    I now believe that many ExpressVPN customers would (and/or will be) be asking for refunds if they knew the real truth about this company “faking” 11 server locations:

    https://restoreprivacy.com/vpn-server-locations/

    How can ExpressVPN remain a top tier service with this blatant dishonesty?

    Also, take note that PureVPN has been cited for 5 fake server locations.

    (Many thanks go to Sven Taylor above for posting this article)

    1. stephen dice:

      I think you’re being a little paranoid, but that comes with the territory. The reason companies like ExpressVPN use virtual servers (typically in nearby countries) is for the very reason people use their services – security. If you’re in North Korea, for example, would you want to use a dodgy server that could have real security issues technically and physically, or set up a virtual server that’s located in a much more secure country but to all intents and purposes acts like a North Korean server for those wanting to use it within the country? It’s case of practicality and safety, of offering exactly what people are after in places like that – online security. Take note of where most of those virtual servers are located.

  38. Redwan dice:

    I have come across a webpage https://restoreprivacy.com/expressvpn-review/ which advise users to stay away from ExpressVPN and explained ‘Why?’ in great detail. I am seriously shocked at his review. I am not a VPN expert and seeing that bestvpn.com gives ExpressVPN #1 rank. Can you please explain in separate page regarding the issue raised seriously by editor of https://restoreprivacy.com/ ? I also read some other reviews on some popular VPN providers and think ‘What is going on with people’s privacy and lives.’

    1. Douglas Crawford dice:

      Hi Redwan,

      The issues raised by Restore Privacy, such as keeping aggregate logs and that the BVI is not an ideal location to be based are covered in this review. It is just that in my judgment the complaints raised in that article are not as serious as the author suggests. A good example is 3 simultaneous connections, which is the median amount in the VPN industry. Such is the nature of all reviews – they are subjective. BestVPN’s Best 5 selections are a group decision, and for us its excellent customer support, wealth of features (including a free smart DNS service), great technical security, strong perfomance (in out tests) etc., carried the day. That said, recent accusations that ExpresVPN operates fake server locations may cause us to rethink our current position.

  39. Tonny dice:

    Best VPN I’ve used. Switched from Vypr because ExpressVPN still works with unblocking Netflix. Speeds are legit.

  40. Bill dice:

    Does the trick. The network lock option is also a nice touch. All in i’ve been very satisfied.

  41. Nick dice:

    Really great app. I Particularly like how it’s not overly complicated like other services I’ve tried. Quick to install and very easy to use.

  42. Tin dice:

    Price is a bit higher but the service is well worth it. Tons of server locations and browsing sppeds for the most part are great.

  43. Rovelyn dice:

    Works exactly like a VPN should. Yes, the price is a bit higher but I guess you gotta pay more for quality. Stay away from free services.

  44. Orsen dice:

    Best VPN on the market. Works great on my Linux, which is great because there aren’t many vpn applications available for it.

  45. Matthew dice:

    Excellent service followed up with excellent customer service.

    Bear in mind that the customer service team is probably dealing with many newbies such as myself all the time, who have not realised that all they need to do is reset router, or computer, or activte/deactivate vpn.

  46. Kevin dice:

    Keeps you safe even when you’re expeirencing bad connections. Love the killswitch feature they added. Really lets me feel more at ease when Iam browsing.

    1. Douglas Crawford dice:

      Hi VPN User,

      It is my understanding that ExpressVPN was indeed a US company, but that it has moved to the BVI.

  47. Tony dice:

    I choose this service because they accept Bitcoin as payment. They also seem to write it about it a lot. If you’re going to use a VPN, use one that advocates privacy. Express VPN has been great so far.

  48. Duff dice:

    If you’re looking for a vpn to stream content, this one still works with netflix. It might take a while to get connected sometimes but overall it works great.

  49. VPN user dice:

    Wanted to add here that I really thought ExpressVPN was going to be the “one” VPN that I could rely on for the longer term but after using it for a while and having paid a full year’s subscription (as one month would have sufficed) it turns out I was getting a number of annoying connection issues (all with US locations) and the client would just sort of freeze up and not connect (?) until I quit the app and tried another European location that did connect. Have asked for a refund and at least live chat was quick at processing the request. These connection problems are very odd as I had much higher hopes for such an expensive service. Also, now waiting on IVPN to sort out their current crashing client issue (in my other review) as it is the only VPN that has been working reasonably well on my Mac and has very fast connections when it is not crashing. I am just about to give up on all VPN usage due to the unreliability I have encountered and just go back to my ISP with manually entered DNS.

    1. anonymous dice:

      I’ve been using IPVanish for 2yrs. Never a connection problem, speeds are great. sometimes when OS X or iOS update, it takes a few days for them to update there software to match.

  50. Andrey dice:

    This app is so good I don’t even realize it’s on. Most vpns tend to drain your battery or slow connection, but this one is always super smooth.

  51. John dice:

    Can anyone explain, what is the convenience of using browser extension, if for its work, you need additionally install and monitor the Windows app?
    And why this extension doesn’t pass vpn traffic only through web browser, as most other vpn services do? Such approach to realization of this feature seems very strange.

    1. Douglas Crawford dice:

      Hi John,

      This is indeed an unusual way to go about doing a VPN browser extension – as you say, most of these are in reality proxy connections (rather than real VPNs) that work for that browser only. I said that it provides convenience because that is the only real advantage I can see for doing an extension in this way. You can start the VPN directly from your browser’s menu bar. It’s not a big leap leap in convenience, I grant, but some may find it easier than the regular way.

  52. Clam dice:

    Couldn’t connect the other day? The probably had some problems with their serves. Works fine now, but I expect a lot from a service this expensive.

  53. Dana wellington dice:
    • Not Rated
    • Not Rated

    I contacted express vpn over 24 hours ago and have dove contacted them by email 7 more times. All I have received is email with the ticket number each time. My computer has an dns address not being found, so I can not connect to other websites. This is not the customer support that they tought about! Very disappointing.

    1. Douglas Crawford dice:

      Hi Dana,

      Have you tried talking to ExpressVPN’s Live Chat team?

  54. Klara T. dice:

    If you’re gonna use free wifi, you need one of these first. It’s better to pay for VPN than wifi, that’s what I think.

  55. Carlos dice:

    Works like a magic on mc PS4 and makes gaming even more fun! Wicked!

  56. Zagy dice:

    Servers are fast and the app is really easy to use. Can’t really ask for much else.

  57. Curtis dice:

    Awesome service. Tons of locations, strong privacy, settings, logless services, killswitch options, works with Netflix, fast servers, no uptime, unlimited bandwidth…should I go on?

  58. Hummel dice:

    You’re kidding yourself in this day and age if you’re still using a free vpn service. With government powers around the world colluding to infringe on your privacy, a vpn has never been more important. Expressvpn prides themselfs on offering logless browsing and strong encryption on all of their servers. The price is a little more than other vpns, but you get a much better service.

  59. Robert dice:

    A little bit disappointed. By reading reviews (this one and many others) i was expected to get really premium service for premium price (it’s around twice much more expensive than other) but it really really got big problems with speed decrease. I even can’t speak about watching Netflix, because i felt like with dial-up line when on us servers from eastern europe. Maybe it works good in asia or united states, but in europe it’s worth nothing. The lines I’ve tried was 100 and 300 mbps so the problems really wasn’t in my end.

  60. Johnny Doe dice:

    You didn’t review another important aspect of VPN’s privacy & security features. Does Express VPN own all of it’s servers world-wide or are they renting space in server banks that may be compromised or even ran by malicious actors seeking to compile DNS information which can be used to logged & tracked?

    1. Douglas Crawford dice:

      Hi Johnny,

      The only VPN company I know of to own all its servers is VyprVPN, wich has other privacy issues of its own. Please see 5 Best No Logs VPNs for a more complete discussion on this issue, but it is not as bad as may at first seem. Any VPN provider worth its salt will full-disk encrypt all servers it rents, making their all data stored on them inaccessible to malicious actors (including the server owner). Traffic analysis could still be performed on incoming and outgoing connections, but the use of shared IPs not only makes this very difficult, but also makes it even harder to actually prove anything.

  61. Jeff dice:

    Was experiencing a few bugs before but the latest Mac update seems to have fixed everything. Works great now!

  62. Leroy dice:

    Very disappointed with customer service and perhaps whole service. Instead of trying to solve or search why i have such a huge speed drop so i have to fill-up google captcha everywhere just offered me to get refunded. Ok, I’m happy I got my money back, back with such attitude they will lose whole clients in near future. Think king has just lost his crown in vpn market. This service is really too expensive for what you get instead of what you’ve expected

  63. Eduardo dice:

    Never had issues, customer service is always timely.

  64. Giacobbe dice:

    This VPN have some problems! Before buying i contacted them via live chat to ask what might be speed drop and got answer the reduction won’t affect quality of performance. But the truth is really different my speed drop dramatically. The only good thing the support guy said and that was true that if I won’t be satisfied they will refund me immediately.

  65. Amy dice:

    5 star for the customer service. They really have their act together. There service team is fast and very efficient. Keep it up!

  66. Nely dice:

    Was researching vpn comanies and this one was always at the top of the list. Bought a 1 month plan and will be renewing my subscription.

  67. Kregar dice:

    This is my first VPN. It has worked great for me. I have it on my T-Mobile phone and tablet. Allows me to tether laptop. No drops and no big drop in speed. I don’t have broadband where I am, but will soon and will load a router with it.

    Happy so far,

  68. Robert Bridges dice:

    My daughter has been using ExpressVPN in China for the past several months.She uses it on her MacBook and on her iPhone. Excellent service so far. She recently had a technical issue at her end, and Irving on the chat line helped solved her problem. A real person with excellent technical knowledge. So now we can add great support to our list. If you want the best, buy ExpressVPN. It’s not cheap, but we award 5 stars on price because it’s worth it.

  69. Américo dice:

    Servers which aren’t blacklisted by Netflix are overcrowded and it’s impossible to watch.
    Also I’ve found as big disadvantage that only 3 devices could be signed in with 1 account, what means I’ve to buy 2 accounts if i want connect my and my wife devices while on vocation. Speeds are poor comparing to price

    1. Douglas Crawford dice:

      Hi Américo,

      Three simultaneous devices is fairly standard for a VPN service…

  70. Cadd dice:

    I’ve only used it on mobile, but it’s worked great so far. It especially comes in handy when I’m browsing public wifi. I never trust airports.

  71. Herman dice:

    Bought as premium service for premium price but was disappointed by huge speed drop. It would be OK for 10 – 15%, well keeping in mind distance from eastern Europe to US is huge let it be 30-40%, bet more than 80% speed drop is not what you expect from service which cost twice more than vpn you have been using before and got around 50% speed loss. Support team just proposed to try another server and after reporting it doesn’t work out asked may I want to be refund so respect it.

  72. Maria dice:

    Bought it for the stealth servers, and man am I glad I did. The HK servers work great in China. Way better than any other VPN I’ve tried. Connections are also more stable than the norm. Honestly this is the best all around service I’ve tried.

  73. John dice:

    Worth every penny. Yes, expressvpn costs a bit more than other vpn apps, but the service is far superior. Just try talking to their live chat for proof. Very helpful app.

  74. Jason dice:

    Hi Douglas, with all respect to You I think You should re-test this VPN, because I’ve switched to this VPN after reading reviews about perfect service, no speed drops and so on, but while I’m connect from Europe to US the best i’ve got is around 2-3 Mbps and like I’ve mentioned before when I’ve contacted customer care I got the answer it’s normal in peak time to have such speed drops. To make more clear without vpn i got ~100Mbps.
    With VPN I’ve used before i got around 40-50Mbps connected to US servers and was able to watch US netflix, what now is impossible.
    Maybe this problem came out due to VPN’s peak in US when congress let ISP to sell data, but it is totally not worth the price they are asking to pay.
    Thanks in advance and maybe it will be usefull.
    Best regards Jason.

    1. Douglas Crawford dice:

      Hi Jason,

      So I just reinstalled the ExpessVPN client and ran a quick test. I am based in the UK and let ExressVPN choose which US server to connect to (it connected to New York, which is not surprising as the NY server is closest to the UK). You can see the results here . Have you turned off an P2P software before running you tests?

    2. Oscar dice:

      Hi Douglas, I’ve also just ran a test. I’m located in Germany at the moment, also let ExressVPN choose which US server to connect and it also connected to New York because it is the closest one and a maximum i got was ~7Mbps. I could share a screenshot or link to speedtest.net because I’ve also tested here if it’s interesting for You.Now p2p clients or streaming services were running at that moment

      1. Douglas Crawford dice:

        Hi Oscar,

        Feel free to link if you like, but I believe you :). I’m not sure what else I can usefully say here – as you can see, I get very decent UK -> US speeds. For some reason this is clearly not true for everyone, but I can only publish the results I get. What I can say is that ExpressVPN is great when it comes to honoring its money-back guarantee, so people have plenty of opportunity to test the service for themselves before committing.

  75. Brian dice:

    Hi, I posted two comments earlier on this thread and I saw them ready for moderation. I’m sure there wasn’t anything controversial and certainly not offensive — one asked a question and had some quotes from some standard websites for checking for leaks, with my results. And both comments have either disappeared, or were never posted after the moderating process. Douglas, can you explain, please? (Privately if you prefer, you have my email address.) Many thanks in advance.

    1. Douglas Crawford dice:

      Hi Brian,

      I had to finish work a little early yesterday for personal reasons, and so did not have the opportunity to moderate your comments until I started work this morning. They are now published.

    2. Brian dice:

      I felt guilty after I’d posted that! 🙁 Put it down to the impetuous impatience of a senior citizen (or something, LOL) Only kidding. I think. Many thanks however. 🙂

  76. Brian dice:

    Further to my comment a few minutes ago, this one doesn’t look too good, but I hope I’m misunderstanding it(?!)

    From ipleak.net
    Your IP addresses
    104.237.93.34 United Kingdom – England Univera Network – Business

    No forwarded IP detected. If you are using a proxy, it’s a transparent proxy.
    IPv6 test not reachable.

    Your IP addresses – WebRTC detection No leak, RTCPeerConnection not available.
    DNS Address – 1 server 159.122.209.126 United States

    If you are now connected to a VPN and between the detected DNS you see your ISP DNS, then your system is leaking DNS requests

    I never had that message with NordVPN. Hmm….(?)

    1. Douglas Crawford dice:

      Hi Brian,

      So… do any of the IPs you see belong to either yourself or your ISP? If not, then you do not have any IP leaks.

    2. Brian dice:

      Hi Douglas, I’m pretty sure they’re neither me nor the ISP, but I need to find out, if I can, all the addresses used by ExpressVPN, maybe that’s not possible. By the way, I’m delighted with the ease and speed of connection with the Android version, which I’ve been using today. And definitely no leaks. I need to find out how much battery power it uses, however. I’ll check that out tomorrow. (Samsung tablet, the ‘KitKat’ version!)

      1. Douglas Crawford dice:

        Hi Brian,

        Visit ipleak.net. If you click on the green IP addresses shown, the site will provide more details about who owns that IP address.

  77. Brian dice:

    Hi again Douglas. OK so I’ve taken the plunge and taken out a trial month’s sub to ExpressVPN (I wont blame you if I don’t like it 😉 ) So far everything is good, haven’t checked the speeds yet, but I’ve gone for the leak tests. Is the following OK, cos I don’t understand why there are different IP figures:
    From doileak.com
    Request IP: 104.237.93.34, SoftLayer Technologies (36351), United Kingdom (EU)

    DNS Request Source: We did get DNS requests from the following IPs:
    159.122.209.126: Express VPN (36351), United States (NA)
    Your DNS configuration seems to be ok. All your DNS request(s) came from the same network as your HTTP request (or from anonymous DNS servers).

    SSL traffic: 104.237.93.34
    WebRTC IP Leak: We could not detect an IP via WebRTC. What’s the difference between the 159 … on and the 104 …? Whatever, it’s good to know there’s no leak, although unless my memory is faulty, I think it’s the first time a VPN I’ve used has been linked to an actually country (USA). Tho’ why USA, when it’s Brit Virg Is?! I’ll add something when I’ve done a few speed tests. All best. —B

  78. Ronald Cameron dice:

    I like the fact that ExpressVPN has a simple interface with few significant options that are changeable (basically the protocol). My previous VPN vendor’s Windows app had endless options and whenever you reported a problem to them their first response was to have you try turning each one on or off to see how it affected the problem. Extensive testing required that I wasn’t willing to do for them – so my last problem before I left them wasn’t resolved.

    From my initial experience, ExpressVPN is working well for me on my Chromebook and Android tablet with a few very minor hiccups but appears somewhat more flaky on my Windows PC. I am able to access certain financial web sites with ExpressVPN that I couldn’t with my former VPN software, nicely enough. Their web site is polished and professional. I have generally decided though that you just have to expect more problem issues/complexity if you introduce a VPN to the mix. AND the prices quoted for the software are US$ !

    ExpressVPN support is fairly quick and friendly but fairly knee-jerk unthinking. They seem to want to have you first try re-installing the software as an attempt at resolution for any problem. When you do convince them you are experiencing a bug, they just appear to suggest you wait for resolution in a future release or install a possibly problematic older release without indicating they are reporting your issue to development. I supplied an ExpressVPN diagnostics log for the problem I was experiencing but never got any indication back that they had looked at it. Their 24/7 chat facility seems to go down occasionally – I’ve noticed it offline a couple of times in the two weeks I’ve been a customer.

    And what seems to be the case for VPN software in general, their product is sensitive to PC total security software (BitDefender I found won’t let their Windows app ‘Speed Test’ function work by default – a problem reported by other security software users on ExpressVPN’s web site).

    1. Douglas Crawford dice:

      Hi Ronald,

      Thanks for sharing your detailed thoughts with us. With regards to VPNs and compatibility with other security products, the problem usually comes down to firewalls. Security products can take it upon themselves to block the VPN connections, or the firewall rules used by the security product and the VPN can clash (VPNs often use firewalls to prevent DNS leaks). This is no fault of the VPN software, however.

    2. Ronald Cameron dice:

      Thanks Douglas. I wasn’t trying to imply VPN vendors are at fault because of incompatibility issues with security software only that VPN users should expect hassles like this to occur. (I had to abandon McAfee security and go to BitDefender with my last VPN in order to resolve an issue.) Note for other BitDefender users… BitDefender has a ‘general rule’ denying ‘incoming ICMP’ and ‘ICMPV6’ traffic that causes the speed test to error out. I am quite alright with disabling my firewall for a few minutes if I want to run this facility.

      1. Douglas Crawford dice:

        Hi Ronald,

        That’s a great tip. Thanks!

    3. Ron dice:

      Hi Ronald,
      ExpressVPN user for a while and looking into getting Bitdefender Total Security. Apart from not being able to run the speed test, are there any other collisions between the two programs? Can I keep using ExpressVPN while running Bitdefender without any issues?
      Thanks,
      Ron

  79. Beckamm dice:

    I’ve read tons of reviews that prefer ExpressVPN instead of other listed above it because the speeds are good, but in fact connected to US servers they are terrible. I got only around 2Mbps at the best. Really not worth the price and whats are saying about this service

    1. Douglas Crawford dice:

      Hi Beckamm,

      As you can see from the test results above, this was not my experience.

    2. Mike dice:

      Hmmmm. Did you connect to the recommended servers or try a speed test? I’ve personally never had any issues when i let the app choose for me.

  80. Simmon C. dice:

    Very reliable app with more server locations than you could ever want, though tbh I only ever use a couple. Still, it’s nice to have.

  81. Greta dice:

    Started reading about VPNs after the recent elections. Gave this one and try and I’ve been pretty happy so far. Does exactly what it says on the website. Pretty fast too.

  82. Samuel dice:

    Great mobile app to have, just don’t connect to Google maps when you’re on it. Totally screws everything up for me when i do.

    1. Douglas Crawford dice:

      Hi Samuel,

      I am surprised by this as Google maps uses GPS to locate you. Using a VPN shouldn’t interfere with it. Have you contacted ExpressVPN about this issue?

  83. Jody dice:

    Best VPN I’ve ever used. Seriously. Speeds are great and servers are very reliable.

  84. Herman dice:

    This app is essential for travellers. Worgs great by instantly securing and all public wifi networks and bypass every firewall network i’ve encountered by far. Can’t recommend it enough.

  85. Henry dice:

    Love This service. Some people are complaining about Netflix but all you need to do is ask the live chat which server is working. They’re constantly working on unblocking Netflix. Much better than other VPNs.

  86. Tonny dice:

    If you live in the UK, then you needs this app. Snooper’s Charter is terrifying. This app works great and has been extremly reliable. It’s a simple way to fight back.

  87. Anonymous dice:

    The speeds are nowhere as advertised. I pay for fiber and my smartphone average download speed is 200mbps. On expressvpn it dropped to 12mbps. That is a significant decrease. Netflix could not be watched by any US location I selected. Worked for the Canada ones. Given how much my family watches netflix, it is not worth the hassle of playing the cat and mouse game.

    1. Douglas Crawford dice:

      Hi Anonymous,

      That is indeed a major slowdown. You can see the results I got in this review. For Neflix, that surprises me somewhat, but as you say, it is a cat-and-mouse game. Did you try the smart DNS instead?

  88. Router User (ASUSWRT Merlin) dice:

    Solid for the past year on ASUSWRT Merlin Router. Netflix doesn’t work without contacting support to find the correct server. I had one issue with my router and customer support clearly was not technical in their help. I was able to fix the issue myself. However, I am about to update again because it is so solid. It just works. Speeds are down by about 20%. USA User, focused on Security and stability.

  89. Klimer Mat dice:

    The reason I signed up was, because I heard they had great speed, great customer support and great uptime.

    Turns out though that their customer support is the worst, they are far from experts and just read from manuals which are similar the articles they already have online. They can’t actually troubleshoot any problems.

    Initially I liked the service and the software, but I’ve been plagued by slow speeds, all servers closest to me perform poorly and 1 doesn’t connect. So I have to choose between low ping and low speed or high ping and high speed.

    They don’t support 1 single travel router, I still got one and I’m not getting more than 1mbps when its 12mbps normally. Customer support couldn’t do anything to help.

    The extra price doesn’t get you more sadly.

    1. Douglas Crawford dice:

      Hi Klimer,

      VPN “travel routers” are all very slow becasue they simply do not have the processing power to handle VPN encryption/decryption at any speed. This is an issue with the hardware, and is not the fault of ExpressVPN.

      What the extra price does gets you is a good smart DNS service, an excellent client that uses first rate encryption and has no IP leak issues, and stealth servers that are effective for users in China. I, personally, have always found speeds range from good to excellent, but I accept that your experience may differ.

      The customer service staff are not all tech experts, but I have always found that they do know enough to link to relevant online resources, or can refer you through to staff with greater technical expertise (this may cause a delay, but seems fair enough to me – ExpresVPN simply cannot afford to staff its 24/7 hotline with staff who all have degrees in computer engineering!).

  90. Ed Rowe dice:

    I had a horrible experience with express VPN.

    It works ok, sometimes drops but does allow you to use with CBS sports and Sling.

    My problem is the customer service is horrible. I used it for a week without problem then started to use it yesterday and it was disconnected with a message to email the billing department with a copy of my credit card and my previous charge was refunded. It said its would take one to two days for verification. It also said you cannot use the 24 online chat service for verification. Their advertisement is misleading. There is no telephone number to contact. Why they didn`t do this when I purchased the service is a mystery. I`m also not sure why they didn`t email me to ask for verification instead of just stopping my service.

    I tried the online service anyway and they wrote a person from the billing department would contact me soon. I was trying to watch the NCAA tournament. They haven`t yet.

    I checked my credit card and their charge was on it and no refund had been issued. I paid for a service and then couldn’t`t use it.

    For the money then service should be much better. It`s the worst example of customer service from a company over the internet I have ever received.

  91. Matex dice:

    Fast speeds, great connections, great secrity, measures, what more would you want in a vpn ?

  92. Johnny dice:

    Best vpn i’ve ever used. Swithced from PIA which i had loved until recently and this one is miles ahead in terms reliability and speeds. You devs are doing an amazin job.

  93. Jax dice:

    Works on my xbox and ps4. Love it! Helps me play CoD without having to worry about lag. Also have it installed on my android.

  94. Traver dice:

    Express vpn is the best! Android app works Wonderfully! I’m able to check my IP to see which country I’m in and it helps me access sites that weren’t available before.

  95. Zerocool dice:

    I have tried a few VPNs before and I found ExpressVPN to be the best at the moment.

    I have been using ExpressVPN for 2 years without any problems. Especially in places like China, it’s a great VPN especially when you need to access information which is block by GFW.

    So each time when I am travelling to China, I will have no trouble accessing anything! Yes it’s expensive but when you are in dire need for some important info outside out China or those countries which blocked some websites, this VPN provider will help me access anything. Plus it rarely drop signal on LTE or disconnect when I am on home WIFI.

    The only thing which this VPN provider lacks is customisation for users especially PC. I am a Mac user and I do not need any complicated configuration!

    *Disclaimer* – I do not work for ExpressVPN. I am just a satisfied customer.

  96. Chris dice:

    Layout rocks! Sometimes my connection is slow but all i have to do is switch my vpn protocol and then im able to browse fast again. Love how easy it is to use too!

  97. kevin dice:

    I need to copy files from a client to my computer, catch is the client will only add me to their allow-list if I give them a static IP address (NOT dynamic IP which can change every few days). Will ‘ExpressVPN’ allow me to do this ?

    1. Douglas Crawford dice:

      Hi keven,

      Not as far as I know. Please see 5 Best VPNs For Static IPs for our pick of services that do.

  98. ManoL dice:

    I was always one of thoes who say I’ve got nothing to hide, but I really woke up when I saw how refined ads were getting on social media. I decided to stop giving away that much personal information and expressvpn helped. It’s a very good app and their blog is very well written and informative, too.

  99. Gordon dice:

    Love how ExpressVPN finally added a killswitch on their Windows app. I have it installed on my Android too. The old version used to drain my battery but the newest update runs like sugar.

  100. Tony dice:

    Invest on your privacy, people. Your data is the new currency for companies out there. And you’re getting anything for it. Get a vpn before it’s too late.

  101. Mark dice:

    They should have an ad on airports “hey, if you going abroad, don’t forget to download a vpn first!”. You don’t want to land on a foreign country without it, trust me. Expressvpn is the vpn you want, and the one you need.

  102. Josh dice:

    The latest IOS update is really great, I had some complaints before but nevermind, great app.

  103. Anonymous dice:

    I’m just wondering why this review fails to mention ExpressVPN’s automatic “diagnostic sharing” option which shares your data with “third parties” – according to their terms. Maybe it’s because ExpressVPN is paying you for all the advertisements, pop-ups, and 1st place “best vpn” positioning… Do your research people, see the VPN WARNING List.

    1. Douglas Crawford dice:

      Hi Anonymous,

      1. All reviews on BestVPN.com are impartial. As we make very clear to advertisers and business partners etc., the only way to get a good review on this website is to run a good VPN service. Even a cursory glance through our reviews should demonstrate that we can be very hard on VPN services if they are not up to scratch.

      2. I do a great deal of research when writing a VPN review. The relevant lines in the ExpressVPN ToS are (emphasis mine),

      “Our software may send diagnostic data to a third party analytics provider for the purpose of identifying connection errors and possible bugs in our application. The information collected is generic in nature and does not contain personally identifying information.

      Now, I’m sorry, but I do not consider sending anonymized connection logs to a third party to be a major problem. Yes, I know when comes to big data, that “anonymized or “psuedo-anonymised” logs are really no such thing, but assuming ExpressVPN removes the IP addresses of its users from the data, I do not think this presents a major danger.

      Of course, the fact that connection logs exist at all is a danger, and one that I have flagged up in the review.

  104. Tyn dice:

    Works fine in NY, sometimes it’s a bit slow when I travel abroad, but since it helps me stay up-to-date with all the media I usually check whenever I ago ( especially you know where ), I can’t complain about it.

  105. ABC dice:

    Reliability is horrible. Constantly letting me down. I was told by customer support ‘any technology is going to have some problems’. Really? This bad. I would say on an average day (of saying being online for 8/9 hours) I spend 10-15 minutes waiting for it to re-connect, have to try different servers, manually disconnect, and reconnect, etc, etc.

    And also a lot of sites (like google, amazon, etc) block certain locations because it’s being used by bots or because they think it is not in the location it’s supposed to be.

  106. Tory dice:

    I use it on my linux, which is actually pretty cool bc I don’t think other vpns would work for it. It really understands the meaning of the word ” accessible “.

  107. Donald Hale dice:

    I use piratebay with utorrent. If I bought this would someone be available to help me through the process of setting it up? I’m a dummy when it comes to understanding anything pc related. I can barely turn my pc on… haha Also, I have windows 7 which works well for me.

    1. Douglas Crawford dice:

      Hi Donald,

      ExpressVPN has among the best customer support on the market. Contact it via Live Chat, and I’m sure the support staff will be happy to hold your hand during the setup process.

  108. Bjor dice:

    Signed up for a free trial before i traveled to china it really helped during my trip. Get it before your check-in, you won’t regret it.

  109. Mike Gilbertsen dice:

    Tried ExpressVPN over a four day period. Somewhat confusing setup. Was not able to get it to work. Exchanged Emails twice, still unable to find the solution. Looking elsewhere.

  110. Noelle dice:

    Express VPN is highly over-priced and their customer service representatives are relentless when confronted with billing issues. Even when they are in the wrong, they will wear you down by badgering a customer until they have no recourse but find a different vpn servoce. I feel like I have been interrogated by the CIA. The service, itself, is top notch, but heaven forbid if you have billing issues.

  111. John dice:

    I use ExpressVPN and I am happy with it. It is the only VPN I have tried that will stream an entire basketball game without dropping. And it has increased its security. Better security, reliable = win.

  112. From China dice:

    Used this while working overseas in China. I was a grad student and having this service saved me many times when trying to access research online. I connected to the Hong Kong servers mentioned in the article. Had quite a few disconnects but that was more in relation to the connection where I lived. I’ve stuck with ExpressVPN even since returning home as it has come in quite useful for the office when those pesky IT guys want to block things.

    1. User in China dice:

      Me too I’m in China. After lots of free methods to bypass China’s GFW been blocked, I started using paid VPNs. I’ve tried a lot, ExpressVPN is the only one I’ve found so far that’s a always working & allows torrent traffics & unlimited data and speed. Sure sometimes it got difficult connecting, but by retrying and changing locations (and connecting methods) it worked good, even when times that other VPNs been blocked here in China. It one of the more expensive ones, but dada and speed is unlimited is nice, so I don’t have to constantly checking a dashboard to see how much I’ve left.

      I don’t know how this VPN performed on other countries, but it worked fine for me, it’s nice they’ve got clients for just about any platform, make things more convenient. (You can use OS default ways like L2TP to connect too. With or without a client) I’ve tried setting this up on my DD-WRT router and it worked great, making everything go through VPN, without having to set each device up individually. I’ve made two Wi-Fi signals for my house, one with this ExpressVPN and one without, needs a bit of work to set this up, but it’s fun and convenient. Pretty much any DD-WRT router can do it, you don’t have to buy theirs (those routers on ExpiresVPN website), they’re over priced.

  113. Daniel dice:

    I have ExpressVPN installed on every one of my devices in preparation for a Trump presidency when the already fuzzy privacy laws no longer apply.

    1. Nonlibtard dice:

      Til now, with Obama, you enjoyed fantastic privacy. Right?

  114. Isaac dice:

    I’m confused. In your PureVPN review you blast them for a WebRTC leak, and here you have a WebRTC leak and it’s perfectly fine. This appears to be a double standard.
    ExpressVPN in my opinion is completely overpriced. They are NOT the fastest VPN in the world, yet continue to claim to be.

    1. Douglas Crawford dice:

      Hi Isaac,

      The difference is that PureVPN exposes your external IP via WebRTC, while ExpressVPN only exposes your local IP address. You local IP address is only the internal address used to locate resources on your by your LAN, and cannot be used to identify you on the internet. It therefore does not constitute an IP leak.

  115. Devon B. dice:

    Don’t trust VPNs based in Europe/UK/US! Go with something like Express that’s legally incorporated in BVI

  116. Mick dice:

    If you’re getting the Netflix proxy error with your VPN then it’s been blocked. I know Express still has a few servers that work.

    1. Douglas Crawford dice:

      Hui Mick,

      That is correct.

  117. Matt dice:

    If you want to get an app that’s not available in your location on Google Play Store, just take out your SIM, connect to a VPN like Express in the location you want, and turn off your GPS. Then open Google Play.

    1. Douglas Crawford dice:

      Hi Matt,

      Thanks for the tip. When I have a moment, I test it.

  118. lilah dice:

    will this work on vista?

    1. Douglas Crawford dice:

      Hi lilah,

      Yes. For full instructions, please see here.

  119. Karmen C. dice:

    I set up Express on my Raspberry Pi to use as a mini media center

  120. Dissatisfied User dice:

    Express Vpn is not able to over overcome the geo block in particular for RAI TV in Italy. Having Italian TV is very important to my family. They advertise that they can provide services to Geo blocked countries but admittedly this is currently not the case. I find this particularly disappointing. Further technical support is available however one can spen hours chatting with them and still not be able to resolve issues. They just don’t have the resources to resolve issues in a meaningful and efficient manner. They are polite but not knowledgeable enough to get to the bottom of an issue.

  121. Mike dice:

    ExpressVPN manages to hold a stable connection even on 4G LTE. I’m using the iPhone app.

  122. Douglas Crawford dice:

    ExpressVPN has improved an already very impressive service. Well done.

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