Ray Walsh

Ray Walsh

enero 25, 2018

Precio y planes

Los planes para el servicio de VPN Private Internet Access incluyen descuentos que varían en función de la duración de la suscripción, con precios que empiezan en los 6,95 dólares al mes. Si estás satisfecho con el servicio o estás seguro de tu análisis y quieres aprovechar de forma inmediata los descuentos, puedes optar por el plan de seis meses con un precio de 5,99 dólares al mes, o el plan anual por 39,95 dólares (¡que deja en unos escasos 3,33 dólares el pago mensual!). Sabemos que no es una cifra insignificante, pero si además tenemos en cuenta las características que se indican a continuación y las comparamos con el amplio mercado de servicios VPN, no hay duda de que es una muy buena oferta.

PIA Pricing

Hay una garantía de devolución del dinero durante siete días para quienes quieran probar nuestro servicio sin ningún riesgo, lo que mejora el ya de por sí atractivo plan de precios que ofrece Private Internet Access.PIA Payment Methods

Puedes pagar con cualquiera de las principales tarjetas de crédito, con dinero en efectivo o incluso con Bitcoin (lo que ofrece un nivel perfecto de anonimato), además de otras opciones que aparecen en la imagen superior.

Conclusión

  • ProsPROS
  • Precio ligeramente por encima de la media
  • Cifrado de primer nivel
  • Múltiples opciones de protocolo
  • Altas velocidades
  • ConsCONTRAS
  • Pequeña espera para las respuestas del centro de asistencia

Análisis en vídeo

Hemos grabado un análisis en video del servicio de VPN Private Internet Access que se puede ver a continuación.

Características

A pesar de ser una subsidiaria de London Trust Media Inc. (lo que podría hacer pensar en sus conexiones con Reino Unido), Private Internet Access tiene su sede en Michigan, EE. UU. No hay ningún intento claro para ocultar estos vínculos de la empresa, lo que es un poco desconcertante desde un punto de vista de vigilancia ‘Cinco ojos‘, a diferencia de otros proveedores que ocultan o dificultan de manera extrema la localización de su registro o la ubicación de su sede central.

Private Internet Access VPN Review

El servicio de VPN Private Internet Access dispone de servidores en 25 países, y aumentando, con Norteamérica y Europa bien cubiertas. Además, Asia y el Oriente Medio también están representadas, y los servidores en Australia y Nueva Zelanda son bienvenidos. Por si esto fuera poco, puedes conectar hasta cinco dispositivos de forma simultánea, por lo que todos tus equipos podrán estar protegidos.

PIA Servers

Hay una práctica página de servidores en la página web principal que muestra tanto a los usuarios como a los clientes potenciales las cuentas de servidores, las ubicaciones y las estadísticas de ancho de banda, en otro ejemplo de la orientación al cliente del equipo de diseño. Pulsa en el enlace que aparece a continuación para probar nuestro servicio o sigue leyendo este análisis del servicio de VPN Private Internet Access para ver algunos detalles sobre la seguridad.

Visita PIA »

Seguridad y privacidad

El servicio de VPN Private Internet Access tiene algunas de las mejores medidas de seguridad y, posiblemente, el mayor número de opciones del mercado. Puedes elegir entre PPTP, L2TP/IPSec u OpenVPN. Dicho esto, la última es, sin duda, la mejor opción disponible, por lo que no tendría mucho sentido elegir otra opción (salvo en casos en los que la seguridad no sea demasiado importante y el interés por la velocidad y el desbloqueo sea lo primordial).

Además, puedes cifrar tus datos con hasta AES-256, autenticarlos con SHA256 y usar RSA 4096 para el protocolo de saludo (aunque esto afectará a la velocidad). Toda esta gran variedad de opciones puede resultar abrumadora para un novato, pero el equipo de diseño de Private Internet Access ha hecho un magnífico trabajo incluyendo ayudas y destacando las posibles diferencias que se obtienen al elegir una opción u otra. Se puede encontrar más información sobre cómo se ha conseguido esto tanto en la página web de PIA como en la sección que aparece a continuación.

Private Internet Access Review

Las condiciones legales de Private Internet Access determinan claramente que el servicio se lleva a cabo sin guardar ningún registro. Sin embargo, si alguna petición razonable de un gobierno o de un juzgado solicita los datos de un usuario, es posible que el equipo responsable del servicio se vea obligado a cumplir con dicha solicitud. Lo cierto es que en principio no se recopila ninguna información y el equipo no se ha visto nunca obligado a hacerlo, tal y como se demuestra en la reciente petición del FBI a la que PIA simplemente respondió algo parecido a: “No podemos entregar lo que nunca hemos guardado.”

Como con cualquier otro servicio, hay un componente de buena fe en la entidad proveedora para evitar el abuso de poder que pueda tener sobre ti, sea cual sea el tipo de beneficio. Dicho esto, tenemos motivos de sobra para mantener en alta estima a Private Internet Access. Un sentimiento compartido por numerosos análisis en esta página y en otros sitios.

PIA Logs

La página web

La navegación por la página web de Private Internet Access me dejó una buena impresión general. La parte superior incluye enlaces a la información básica, información de contacto y las opciones de suscripción.
Private Internet Access VPN

Por otro lado, la parte inferior de la página muestra enlaces en más detalle, así como información legal que debería ser parte esencial de tu lectura, si no lo ha sido ya.

PIA Website Bottom

También hay un enlace al blog con noticias semanales (o con mayor frecuencia) de Private Internet Access, escrito por el fundador tanto de PIA como del Partido Pirata de Suecia, Rick Falkvinge. En BestVPN recomendamos encarecidamente la lectura de este blog, tanto si contratas el servicio con PIA como si no lo haces.

PIA Blogs

Asistencia

Por desgracia, la asistencia mediante chat en directo se ha eliminado desde nuestro anterior análisis del servicio de VPN Private Internet Access, por lo que tendrás que conformarte con la asistencia en base a tiques. Por otro lado, las guías en vídeo paso a paso que están disponibles en la base de conocimientos son bastante útiles y van desde las configuraciones más sencillas hasta los router DD-WRT o Tomate.

PIA Support

There are also just over 300 articles on anything and everything relating to VPNs in general, as well as specific discussion on PIA’s service. Support was helpful if not particularly fast at times.

También hay más de 300 artículos sobre cualquier aspecto relacionado con los servicios VPN en general, así como grupos de debate específicos sobre el servicio de PIA. El servicio de asistencia es útil, aunque no especialmente rápido algunas veces.

El proceso

Alta

Para configurar el servicio de VPN Private Internet Access basta con darse de alta y pagar, con un grado de anonimato que depende completamente del método de pago que se haya elegido de los mencionados anteriormente. Después, accedes al área de descarga y sigues las instrucciones de configuración para tu plataforma. Ahora vamos a ver el cliente en más detalle.

El cliente VPN de PIA para Windows

PIA Windows Client

El cliente de Private Internet Access para Windows es uno de los mejores en lo que respecta a rendimiento y opciones disponibles, aunque no sea el que más llama la atención en cuanto a estilo. Todo lo que necesitas está al alcance de la mano y puedes ampliar o reducir la ventana de ajustes en la mitad derecha del cliente utilizando el botón Básico/Avanzado en la esquina inferior izquierda. Si lo dejamos en “Básico”, muestra la parte izquierda del cliente con los campos de conexión y un menú desplegable para elegir el servidor, tal y como se puede ver en la imagen superior.

Private Internet Access Software Client
La opción “Avanzado” te muestra el menú de cifrado comentado anteriormente en este análisis. Si pulsamos en el botón Conexión, veremos algunas opciones útiles como la redirección de puertos (útil para P2P, pero en cierto modo menos segura). También está bien ver una opción de interrupción en caso de que tu conexión falle por alguna razón, así como la protección de DNS y IPv6 que veremos posteriormente en la sección de pruebas.
PIA Windows Clent Connection Settings

Guarda la configuración y luego vete a la bandeja del sistema (en la barra de tareas) y pulsa con el botón derecho el icono de Private Internet Access. Pulsa conectar para acceder al servidor. El último que hayas elegido será el que aparezca el primero, con el resto de servidores justo debajo.

Aunque el cliente no es nada destacable desde el punto de vista estético, funciona a la perfección en todo momento y tiene tal variedad de opciones disponibles que, francamente, tenemos que decir que es encomiable.

Rendimiento (Pruebas de velocidad, DNS, WebRTC y IPv6)

Las velocidades no son despreciables, con una media ligeramente por debajo de los 10 Mbps de descarga en los servidores de Reino Unido y una mejora hasta los 12 Mbps si usamos los servidores de Países Bajos. Y lo que es todavía más impresionante, las velocidades en EE. UU. no mostraron prácticamente ningún descenso en las pruebas realizadas con o sin VPN, manteniéndose en una media de 6 Mbps, lo que es más que adecuado para cualquier necesidad de reproducción de contenido en línea de alta definición, pero puede ser un poco peor para P2P. En cualquier caso, la proximidad geográfica contribuyó a conseguir velocidades más lentas en los servidores de EE. UU. en mis pruebas.

PIA Upload
Las gráficas muestran la velocidad más alta, más baja y media para cada servidor y ubicación. Consulta nuestra explicación detallada de la prueba de velocidad para más información.

Las filtraciones DNS fueron, como en nuestro anterior análisis del servicio VPN Private Internet Access, inexistentes. No se detectó ninguna filtración de DNS o WebRTC utilizando ipleak.net, ni filtraciones IPv6 con test-ipv6.com. Además, tampoco se obtuvo nada de doileak.com, una especie de combinación de las otras dos pruebas. Aunque no hubo nada que funcionase mal durante las pruebas, siempre es una buena práctica comprobar la conexión de forma periódica y asegurarte de que todo funciona correctamente.

Otras plataformas

El servicio VPN Private Internet Access es compatible con Mac, iOS, Android y Linux, además del cliente Windows, DD-WRT y Tomate.

PIA Platforms

El punto fundamental es que en todas las plataformas está disponible el mismo nivel de atención, información en la configuración, asistencia a las preguntas más frecuentes y funcionalidad, como era de esperar.

Android

La aplicación nativa para Android de Private Internet Access es una réplica casi perfecta de su semejante para Windows, con una función de interrupción de la conexión y las mismas opciones de cifrado de última generación para elegir. Lo mismo pasa con la reconexión automática y SSL. Aquí es donde entra en juego la posibilidad de elegir TCP en vez de UDP, puesto que es probable que te quieras conectar a alguna wifi en algún momento de tu día a día o cuando viajas. Al igual que en el cliente Windows, hay una función de interrupción de la conexión y opciones para especificar el tipo y nivel de cifrado, y la misma opción para la reconexión automática cuando enciendes tu móvil.

Private Internet Access Android Client
La velocidad fue más que adecuada al usar Soundcloud y YouTube, así como en la navegación normal. Optimizar todo el proceso para dispositivos móviles al mismo tiempo que se mantiene una seguridad más que decente no es un logro menor. Sigue leyendo para ver las notas finales sobre Private Internet Access.

Conclusiones del análisis del servicio de VPN Private Internet Access

Me ha gustado

  • Fortaleza del cifrado y variedad en general
  • El mismo cliente en todas las plataformas
  • No se graba ningún registro
  • Acepta Bitcoin
  • Precio competitivo
  • Garantía de devolución del dinero

De lo que no estoy tan seguro

  • Algunas fluctuaciones en el rendimiento
  • Las respuestas del servicio de asistencia pueden ser lentas

No me ha gustado

  • Nada

 

En un mercado de VPN abarrotado, con trucos de marketing y una abundancia de envoltorios que priman el diseño sobre la seguridad, Private Internet Access destaca por su simplicidad y su foco en cumplir con el compromiso de mantener la privacidad del cliente. Lo consigue gracias a su política de no guardar ningún registro, un cifrado riguroso y las opciones de pago anónimas, por no hablar de la abundancia de opciones en general. La ausencia de chat en vivo puede ser un problema para algunos, pero el coste reducido de PIA, la prueba gratuita de siete días sin riesgos y la seguridad podrían hacer por sí mismas que valga la pena dedicarle un poco de tu tiempo.

Visita PIA »

Ray Walsh

Escrito por

Publicado en: enero 25, 2018.

March 22nd, 2018

I am a freelance journalist and blogger from England. I am highly interested in politics and in particular the subject of IR. I am an advocate for freedom of speech, equality, and personal privacy. On a more personal level I like to stay active, love snowboarding, swimming and cycling, enjoy seafood, and love to listen to trap music.

86 respuestas a “Análisis del servicio de VPN Private Internet Access

  1. Branden dice:

    DON’T PURCHASE THIS SERVICE:
    I made the mistake of purchasing this service for 1 year. After about 14 days of the service working just fine, it started to get very finicky. It would literally disconnect me from the internet. After about a week of this, I found a new VPN. I asked for a refund or partial refund and they refused. Some customer service with a garbage service provided. If they service isn’t working, they should at least offer a partial refund.

  2. Ian Gardener dice:

    ZERO CUSTOMER SUPPORT!

    I paid for a sub and never got my activation email. I got my receipt instantly, auto responses to my complaints immediately, but no software,no refund and nobody answers my queries. BEWARE !!!

  3. Teevy dice:

    Yeah, if you’re on mac osx their client sucks. It will work for a while then it will have to be reinstalled which includes opening the terminal and removing deep files, then restarting. It won’t work across accounts on the same computer and after almost a year they won’t fix it. They’re nice, but they won’t fix it.

  4. Emilio Aguilar Ladrón de Bolonia dice:

    Utilizo PIA desde Europa. La mayoría de los servidores en paises europeos son muy rápidos y fiables. Se conecta pronto y no hay interrupciones del servicio. Es una VPN totalmente aconsejable y después de probar otras, decidí seguir con ellos (ya son tres años). Actualmente pago 59,95 $ por dos años de servicio.
    Mi único temor es que la NSA o cualquier otro servicio de los EEUU puedan acceder a la red PIA, quiero creer en su profesionalidad pero la duda siempre existe.

  5. Michael Dembski dice:

    This is a case of you get what you pay for. As mentioned in the article, support is very poor. What isn’t mentioned is the frequent billing issues. For the last two years I have been double billed and have had to refer to my credit card. I thought the first was just an innocent mistake, but not twice. I am cancelling service

  6. kingu3 dice:

    the Chrome extension  unblock netflix t
    9/10 for me

  7. Alexey Trubetskoy dice:

    I am from Russia, we have new anti internet freedom laws so I decided to buy a good VPN subscription. I chose PIA after reading several reviews. I bought a yearly subscription. I installed it and it worked fine, but after restarting my PC I cannot launch the application again. I have tried everything to launch it again and obviously contacted technical support, but they are giving me standard advice that does not apply to my problem and seem to be going around in circles. I have asked for a refund but since it’s after some “7 day period” I can’t get my money back even though the product that I bought is faulty and simply does not work! I could not have asked for a refund within the 7 days as I did not realize that the problem existed at that point. The company has been horrible to me and I advise everyone to avoid it. There are a ton of other options available and I will be trying one as well.
    I can post screens of my emails with the support if you need them, but trust me, the guy is just copying notes from some manual instead of actually trying to help 🙁

    1. Douglas Crawford dice:

      Hi Alexey,

      The first thing I suggest you do is competetly remove every trace of PIA’s software from your PC using Revo Uninstaller (the free version is fine for this), then reinstall the software. If this doesn’t work then get back to me, and will try to assist you as best I can. I am aware that PIA’s support is not its strong point.

  8. Lee dice:

    Hi, I found this site only because I was researching a replacement for PIA. Initially, the service was great but over the past year the speeds have been variable and I was getting disconnects. Disconnects that their software did not warn me about at times so I was surfing “naked”.

    When I sent in a support ticket complaining about the above, it took about 2-3 days for a reply which was just copy and paste from their support manual. Seriously?

    Luckily, my subscription was just about up but I was going to leave anyways.

    1. Douglas Crawford dice:

      Hi Lee,

      Support is definitely one of PIA’s weaknesses.

  9. Rich dice:

    I recently had an account issue, submitted a ticket and within an hour or so had an email conversation with a very helpful PIA tech support person who solved my problem. I use PIA on a Macbook Pro, a Dell PC two IPads and two iPhones and I have zero complaints. For the price and the service provided, I have no reason to look for anything else. I am definitely getting what I am paying for.

  10. al dice:

    PIA does not unblock BBC iplayer – I used to be able to access it, but alas no more! Somehow BBC has figured out I’m using a VPN.

    1. Douglas Crawford dice:

      Hi al,

      There is no mystery behind how these blocks work. Services such as the BBC and and Netflix simply block all IP addresses known to belong to VPN providers.

  11. Steve D dice:

    I’m in the UK and have tried many VPNs. I find PIA not only meets all my needs but the speeds I get are excellent (5% down on my 200mbps when not on VPN). I don’t have any comments relating to support because I’ve never had to use it but I’m willing to accept the comments of others are true and accurate.
    As a package I can rate PIA only as I find it and that’s pretty good.

  12. John dice:

    Signed up ten days ago. None of the servers work, and no customer service. What pirates!

    1. Douglas Crawford dice:

      Hi John.

      Hmm. Very strange. I can only assure you that PIA is indeed a reputeable service. Its customer service does leave something to be desired, though.

  13. Beven Spangenberg dice:

    If good support is a selling point then keep searching cause you will not find it with these incompetent group of people labeling themselves as a company!

  14. Jack dice:

    Purchased 4 days ago. 4 emails later and still no reply except that it was received ,but oh so busy. I have loaded onto 4 devices android, ios and windows.Disabled my McAffee as well to try this. None will work for netflix. Keeping getting the same messages . whoopps,something went wrong….Streaming error.
    Does or does not PIA work on Netflix. All i want is an honest answer otherwise i may have made a big mistake for signing for 12 months.

    1. Douglas Crawford dice:

      Hi Jack,

      Netflix is blocking the IPs belonging to many VPN services, and it seems PIA is on the list. Please check out How To Unblock The Netflix Proxy Block for a list of VPN services that currently work with Netflix.

  15. wright dice:

    No customer support. eight days I have been emailing them daily and have had no response back. Doesn’t work for what I wanted and asked for a refund the same day I signed up, within hours. Might be good for other peoples needs but the lack of communication is horrible and not to be trusted.

  16. David Ireland dice:

    Useless.

    It was fine for a long time but no longer – the reviewer is out-of-date. Their customer service/response is non-existent and it can no longer be used to access Sky, BBC and the like from overseas. If you check their IP addresses for the two UK server locations in London and Southampton you will see that only the last 2 digits change each time so for someone like BBC they just block all IP addresses using the first three unchanging sets of numbers.

    1. Ray Walsh dice:

      I don’t think you read the review? It was updated not long ago and does clearly specify the lack of customer support and inability to unblock Netflix US. Having said that, calling it useless is a bit of a stretch! Many users love PIA!

  17. H. Uffington dice:

    PIA advertises itself as needed for VOIP connections. However, they BLOCK the VOIP connections. Misleading. You do not buy a VPN to censor your internet, you buy a VPN to unlock your internet.

    Customer care is hard to reach or does not react at all (even after weeks there is no answer). So that sucks.

    You do not pay much, and you get very little, too little.
    I am looking for something else.

  18. Hi dice:

    Pia dose unblock Netflix now

    1. Douglas Crawford dice:

      Hi Hi,

      Keeping up with this very fluid situation is hard. We are, however, working on a system to provide as much up-to-date information on VPNs and wjether they work with key streaming servcies such as US Netflix and BBC iPlayer as possible.

  19. Hate3LetterOrg dice:

    I hate 3 letter word organizations or companies. Perhaps, CIA is using PIA as a facade – we’ll never know.

  20. Chuck dice:

    Much improved. Had some problems at first now it seems to be working ok. Good tech support . No complaints!

  21. Gordon dice:

    I have been a PIA user for years (main reason for staying was the price and features but with all the new entrants it is getting less noteworthy).

    My biggest gripe is that the customer support is rather terrible. If you ask them anything technical they repeat the same questions and don’t appear to read your replies (seem to be following the “support script” asking for extraneous info). I usually figure out the issue myself after wondering why I even bothered to contact them in the first place.

    The online ticket system doesn’t work for me for some reason so I’ve always had to contact them by email.

    On the plus side the reliability is pretty high with only the rare drop. Also I like that you can setup various levels of security from strong (256bit AES) to weak (PPTP). Privacy also appears to be very high.

    I’m going to start shopping around for a new provider though, to see if I can get higher speeds (only get ~30Mbps on a Gig connection with OpenVPN) and better support.

  22. T.P. dice:

    Price is good, but you get what you pay for as PIA has one of the worst customer services I have experienced in my life! I got replies to three technical questions more almost three weeks after I submitted them. Also, their servers are very slow to send emails to reset passwords. I also tried to get in touch with them via Facebook, no one replied. I can understand it could take some time, but someone there posted some news on the page less than one hour after, then, why not answer me before posting anything crap about some news happening somewhere else? I guess this is a different department, but I am not impressed. If they manage servers and security the way they manage customer service, I am not reassured their service is really protecting my data! I have no other choice but to cancel my credit card to make sure I won’t get charged next month.

  23. Steve dice:

    Not Satisfied with PIA… worked for two weeks on OS X, then major crashes and constant slow downs. Customer Service took almost 3 weeks to get back to me after I opened about 7-8 service requests. Would not recommend even though they came highly recommended.

  24. Dan Sysco dice:

    Their support is non-existent. There’s no phone support and no chat; you must submit a ticket thru their system. When you submit a ticket, there is a notice that they are experiencing a high load of support requests and will answer you when they come to you in the queue. This notice has been there for months. I needed help and waited over two weeks for them to get back to me. I had solved the problem by then with help from others on the internet. I guess that is what they want–just don’t bother their one tech support guy with your little problem. I’ve spent my last dime with them and will find another provider when my subscription runs out.

  25. Anirban dice:

    I have used PIA VPN for over an year now. Excellent software, good servers and even better security. Their forum is excellent for getting help from others while you wait for official tech support. I have had no complaints.

  26. mike dice:

    I asked for a refund after 1.5 hours because their Private Internet Access VPN service wouldn’t install all I got was auto generated ticket numbers 355119, 355125, 355137, 358647, 355169, 356235 and there were many more, but no real reply and no refund. Private Internet Access’s 7 day money back guarantee is worth a bucket of goat shit.

    1. Douglas Crawford dice:

      I’ll just note that this comment arrived two minutes after adrian’s one, which is very similar…

  27. adrian dice:

    I couldn’t even log in to Private Internet Access VPN and when I asked for assistance I got no reply. After a couple hours I requested a refund, in accordance with you 7 day money back policy No reply. If it is this complicated just to get a log in correct and get assistance i rather go to someone else. Stay away from Private Internet Access

  28. Volodymyr dice:

    Requested a refund on 4th of June but never heard from them. I’m afraid I lost my money. No one ever replied to me from their team, so I’m still unaware if the started a refund procedure. I decided to leave this review on several sites to save other people from losing money. I now think that they bought all these editorial reviews because it was the main reason why I subscribed to the service. Which now I massively regret. For the money I paid ($39.95), I can buy a private mobile Wi-Fi router, which I plan to do after such horrible experience. HORRIBLE!!!

  29. Marco dice:

    Really poor support: when things do not work they do not respond to emails.
    They once had a live chat. Now they offer to open a ‘ticket’ but nobody does respond and they leave you in trouble. They do not care about their paying customers and their issues: better look somewhere else

  30. integrity dice:

    PURE VPN is grabage,!! A total waste! NEVER worked correctly on MAC OS X Sierra, and spent more time on tec support than i did actually doing something I wanted to on the computer. Its a good thing they have tec-support, youre guaranteed to NEED it. PUREVPN take a lesson,.. NORD VPN offered a FREE trial…. it downloaded in seconds and was up and running on hulu without having to manually set anything up or reconfigure anything. The NORD vpn seems faster too. and its less expensive,. while they may not have as many servers,.. it works and its pretty fast. thats my two cents.

  31. Don dice:

    What is udp? On iOS, does one have to download the OpenVPN app to use the OpenVPN protocol or is that option available in the PIA app?

    1. Douglas Crawford dice:

      Hi Don,

      Please check out my article on OpenVPN over TCP vs. UDP. Unlike its Android app (which uses OpenVPN by default), PIA’s iOS app does not support the OpenVPN protocol. Setup instructions are available here, however, for using the third party OpenVPN Connect app with PIA.

  32. Omir dice:

    I am looking for a VPN which balances security and privacy as a priority. Might there a few suggestions on any?

  33. pr dice:

    Worked fine at first but the last 2-3 months (Late 2016) its very slow to connect to websites. Takes 5+ seconds compared to 1 sec without it. Have tried other connections,ports,settings,etc and tried reinstalling on windows 10 but still slow. Seriously considering changing to another vpn.

  34. TC dice:

    I’ve been using PIA for a year now. And I have no complaints. It did take some work getting the TAP adapter working correctly at setup but eventually it did. In the time i’ve used it it has only dropped out twice, and a pop up tells you this and it automatically reconnected, again telling me with a popup. The one caveat to this is if you are streaming from a website and the stream stalls you will have to close your browser and the client and restart both (in my experience). If you are having problems with the service it is probably in your setup and not with the client. I would give PIA a 4.5 out of 5

  35. DD dice:

    For many of the same reasons I have just cancelled my PIA account, am now using Avira. The Australian Government has forced ISP’s to block certain sites, as a trial I went to these sites while using PIA and got an online notice tat the site had been blocked. It appears that there is no privacy using PIA.

    1. Douglas Crawford dice:

      Hi DD,

      This should not be happening. Have you checked out my Complete Guide to IP leaks? Another possibility is that the websites you are visiting are not being blocked by your ISP at the behest of the Australian Government, but are themselves blocking VPN users. This is the case with US Netflix, Hulu, and BBC iPLayer. These websites simply block IPs known to belong to VPN providers. And although annoying, this does not constitute a threat to your privacy.

      1. PIA User dice:

        I second this. Heck, even some websites like target.com (surprisingly) or some web forums deny access. Once had my account locked (not a bad thing) by Paypal but that was from my location jumping.

        1. Douglas Crawford dice:

          Hi PIA User,

          Do you know if its a Cloudflare thing?

  36. M dice:

    Since PIA has their own internal mail, they are getting the mail but aren’t replying … being the biggest provider I thought their service would be better ..

  37. M dice:

    Signed up with PIA, but they failed to provide User Name & Password on two different accounts(CC & gift card paying the full $50 a multi year account), its been 1 week with no reply on one account the other 24 hrs. checked spam & getting emails,(even sent backup email acct. to PIA) have had them for the previous year. I’ve been pretty happy and just wanted to sign up for a longer term but the lack of reasonable timely support makes my question the service. I may have made a mistake going with PIA Sent support ticket to PayGarden hopefully they can help me..

  38. Oscat Delgadillo dice:

    Como hago para comprar usuario y contraseña pia

    1. Douglas Crawford dice:

      Hola Oscat,

      To but a subscription for PIA, visit the website and click on the relevant link.

      Para una suscripción a PIA, visite el sitio web y haga clic en el enlace correspondiente.

  39. Erling Hansen dice:

    I have been used it for about 3 years and i like it very much.
    I never had problems and most servers are pretty fast. Great service for a little price.

  40. Tony dice:

    PIA Sucks!!!!

    1. Vitor Rozsas dice:

      Why? Explain.

  41. Jefe dice:

    I am surprised at the negative comments here. I have used PIA as my VPN for 3 years on various Linux boxes with excellent speed of download. In those 3 years, I could probably count my dropped connections on one hand. All of my connections are set up manually on OpenVPN since I want Network Manager to do the heavy lifting and don’t want to use the PIA client (I think it is kind of ugly and unnecessary). I use the PIA .ovpn files under ‘Import a saved VPN configuration’ in Network Connections, and setup is a breeze for several servers in different countries. I wonder if most of the noted problems are due to Windows? I know it sounds like I work for PIA, but I assure you I do not. I don’t know about their customer service since I never use them. For me, I have no complaints, except they are making it more difficult to do your own installs without their client.

    1. Anthony Dickinson dice:

      I am same I’ve been with pia a few years now and had not one problem with them and service. It’s people that have not got a clue I think. The only things that get blocked are site’s that block vpn. It doesn’t matter who ur vpn provider is it will be blocked. Any vpn can be detected. Not so easy to encrypt it.

      1. Douglas Crawford dice:

        Hi Anthony,

        Um… well… I use AirVPN, and it is not blocked by US Netflix, Hulu, or BBC iPlayer. I also know for a fact that ExpressVPN is not blocked by these sites either, and many other VPN providers have also found ways around the blocks.

  42. Luke dice:

    In my first year subscription of PIA. Works well, except for one major design flaw, and I will not renew. They require a Windows user to have admin privileges. No one should require having admin privileges, because if you are hacked the consequences of the hack can be much more severe if you are an admin. You should always run as a standard user. Run specific apps in admin mode if you need them for that app. But that’s not what PIA requires. You trade off getting some security protection with PIA versus additional 24/7 security concerns running in admin mode. You bring that to their attention and they don’t understand, which means they don’t understand security so you should use it.

    1. Douglas Crawford dice:

      Hi Luke,

      You are right that a VPN app should not require admin privileges. So good point.

    2. ManTaboo dice:

      The reason for the escalated privileges are so it can disconnect your internet connection in case your connection to the VPN drops. I know it may seem ‘fishy’ but it’s a security feature.

      1. Douglas Crawford dice:

        Hi ManTaboo,

        But any VPN client that uses a firewall based kill switch can do this without the need for admin privileges.

  43. James dice:

    An important thing to note that is not mentioned in this review.

    After a good look around the web it seems to me that PIA is not a good choice for getting around geo-locking or for streaming video/tv services. There are also reports that all of their servers have been blocked by Netflix so you’ll need to turn to (most likely) a more expensive provider like expressVPN if this is what you want to get out of using such a service.

    That being said they look pretty high quality for a budget service and if all you need is browsing the internet in privacy or some occasional p2p.

    1. Douglas Crawford dice:

      Hi James,

      Netflix is trying to block all VPN users, and whether one works or not these is very hit and miss. Most of BestVPN’s recent reviews (and all of mine) include a “Netflix test” (and BBC iPlayer).

  44. brad dice:

    Well, I read some mixed reviews about PIA. In the end I gave it a try to have my own experiences. I used the Linux version, which means I downloaded the Linux client and installed it – so far so good. First: Connecting issues because of DNS. After I solved this, I could connect to the service. Once I connected, some ip checking sites still showed me my own ip. I even tried the network-manager-vpn-setup version of PIA, but I had some connecting issues this way as well. This service did not convince me. I applied for money back.

  45. nickolas dice:

    Excellent security no dns or webrtc leaks, some fast servers, some slow, very good price for 1 year.

  46. Mario dice:

    PIA has one of the worst teams ever. It’s a notch higher than a free VPN. Their apps are outdated, buggy. Plus, the security is so terrible that there seems to be hackers using their services to the point that their servers/IPs are getting blocked by many sites unlike every other VPN i use.

    1. Douglas Crawford dice:

      Hi Mario,

      PIA cannot really be blamed for the actions of its customers. How would you suggest it improve its “security” to prevent this happening?

  47. Shaun McMaster dice:

    This VPN just randomly drops it’s connection from time to time and during that time you are unprotected. I have had numerous “copyright infringement” emails because while PIA drops it’s protection, BitTorrent and the likes just keeps on downloading.

    This turns otherwise good software into useless garbage.

    DO NOT WASTE ONE PENNY ON THIS GARBAGE…..

    1. Douglas Crawford dice:

      Hi Shaun,

      The PIA desktop client does include a kill switch, which should help with this.

  48. Josh Yelon dice:

    The problem with PIA is that their VPN goes down randomly, then stays down… so now you’re using the network unprotected, and there’s no warning. It’s very unsafe, it’s not real protection.

    1. Douglas Crawford dice:

      Hi Josh,

      The PIA desktop client does include a kill switch to help prevent this problem.

      1. JT dice:

        Douglas can you show details on setting up the internet kill switch on a mac without PIA shutting off the firewall? When I use the PIA software it shuts my mac firewall off. Thanks

        1. Douglas Crawford dice:

          Hi JT,

          I’m afraid that I don’t have a Mac. In Windows the PIA client does not turn off any firewall that is running, but I do not think doing so on a Mac is anything to worry about. The PIA client uses its own firewall to ensure that no traffic can enter or exit your Mac outside the VPN connection. This acts as both a kill switch and DNS/IP leak protection. It should also do everything that OSX’s built-in firewall does.

  49. kolawole dice:

    How can I get this vpn on my laptop please I need enlightment please…

    1. Douglas Crawford dice:

      Hi kolawole,

      Simply visit the PIA website, subscribe to its service, and follow the instructions PIA then sends to you.

  50. dharam dice:

    Target, JC penny etc. have been blocking USA IP addresses pf private internet access s give below:
    Access Denied
    You don’t have permission to access “http://www.cuddledown.com/itemdy00.aspx?” on this server.
    Reference #18.a6711f45.1464020493.7ca903e
    While using PIA US California198.8.80.40
    —————————————————————-
    Access Denied
    You don’t have permission to access “http://www.target.com/store-locator/state-listing” on this server.
    Reference #18.893819b8.1464102530.1268ab6e
    While using PIA US Silicon Valley 104.156.228.162
    ————————————————————————–
    Access Denied
    You don’t have permission to access “http://www.jcpenney.com/index.jsp?” on this server.
    Reference #18.365df6d8.1464102723.ab
    While using PIA US Silicon Valley 104.156.228.162
    ————————————————————-
    Access Denied
    You don’t have permission to access “http://www.jcpenney.com/for-the-home/home-decor/chair-cushions/cat.jump?” on this server.
    Reference #18.2a951645.1464148322.19f3765
    While using PIA US Silicon Valley 104.156.228.162
    ———————————————————————————————
    The reply of PIA customer service is give below”
    Hey Dharam,
    Thanks for reaching out to us!

    Online content providers have provisions in their terms of service that allow them to detect the ip address you broadcast when you connect to their services.

    When you use a VPN to connect to one of these service providers website, they detect that you are using a shared IP.

    That being the case, they block said IP. They can’t tell if you are actually in the USA , Canada or Russia. Only that you are using a service that allows you to appear to be somewhere else.

    This is why you may not have access to the services like OLG and other geo-locked sites, as they reserve the right to protect this content using the detection of shared ip addresses to determine if you are connecting through a proxy/VPN.

    If you wish to make sure that your service is working properly you can go to our website:
    https://www.privateinternetaccess.com/

    At the top left, in the green bar will be the status of your connection.

    I apologize for any inconvenience,
    Best of luck!

    Hailey E, Tier I Support
    Private Internet Access™

    Ticket Details
    ________________________________________
    Ticket ID: SKD-688-63546
    Department: Tier I Technical Support

    1. Douglas Crawford dice:

      Hi dharam,

      Hmm. The sites you mention do require you to be located in the US, but I just tested them using my VPN (AirVPN) connected to a US server, and can access them without issue. They must have blacklisted PIA’s IPs…

  51. skybandit dice:

    I bought your service just under a year ago. I found it nothing but a pain in the ass!
    Are your reviews generated by yourself?
    Everytime I needed to use it, it needed re-install and configuration…imo, its a time consuming app thats more trouble than anything else.
    Sorry I bought it.

    Hope you can handle criticism.

    1. Douglas Crawford dice:

      Hi skybandit,

      We are a review website, and have no particular connection to PIA. I used to use PIA, but stopped mainly because O do not trust any US based service (NSA spying).

    2. Cynthia Jensen dice:

      I agree whole heartedly with skybandit. This VPN sucks and they offer you no recourse. They continually take funds from your bank account, all the while, revealing your true geographical location. You are wasting your time and money if you rely on Private Internet Access. Shame on them for such “shoddy” business practices. I will continue to complain to every agency available until this issue is solved. I don’t mind paying but I darn well want what I paid for. PIA does not deliver.

  52. David dice:

    I am a PIA user and am pleased with it. I have however been having connection drop-outs lately. Curious if anyone else is having the same problem.
    One thing you did not cover was the “Kill Switch” option. They pop up a rather cryptic warning dialog box when you select it and I have run across several complaints about recovering the network connection after a kill event. Would appreciate additional information concerning this feature if possible.
    Thank you,
    David

    1. Douglas Crawford dice:

      Hi David,

      I no longer use PIA, but I used to, and I remember experiencing this problem from time to time. In order to re-establish my internet connection once the kill switch had kicked in, I would have to right-click on the internet connection -> Troubleshoot problems. This resets the internet connection.

      1. Tom John dice:

        Hi Douglas,

        I notice you’ve mentioned a couple of times that you no longer use PIA, would you mind sharing the name of the service you use now? Interested in real user experience rather than just that of reviewers.

        Thanks!

        1. Douglas Crawford dice:

          Hi Tom,

          I personally use AirVPN. Check out my review to find out why.

  53. Dimitri M dice:

    Leave your feelings on PIA here.

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