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VPNArea Revisión

nuestro resumen

VPNArea es un proveedor con sede en Bulgaria hospedado en Suiza que es muy exigente en cuanto a seguridad, pero que consigue mantener la facilidad de uso. Además de sus fantásticas medidas de privacidad, cuenta con algunas funciones excelentes, un buen servicio de atención al cliente y una garantía de devolución de siete días. ¡Obtén más información haciendo clic en el siguiente botón o desplázate hacia abajo para leer nuestra evaluación en profundidad de VPNArea!

Our Score

9.6
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Precios y planes

VPNArea ofrece tres planes de pago diferentes, con precios mensuales que van bajando de precio cuanto más larga sea la suscripción. El plan mensual sale por 9,90 $ al mes y baja a los 8,33 $ al mes en un plan semestral. Una compra anual proporciona a los usuarios la mejor oferta de todas con 4,92 $ al mes: un 49 % de descuento en comparación con el plan mensual.

VPNArea pricing

Desgraciadamente, VPNArea no tiene un periodo de prueba gratuito que los usuarios puedan aprovechar para comprobar los servicios del proveedor antes de comprometerse con el plan que prefieran. Sin embargo, sí que tiene una garantía de devolución de siete días, así que, si decides que VPNArea no es para ti antes de que pase una semana, VPNArea te devolverá gustosamente tu dinero.

Hablando de dinero, VPNArea acepta varios métodos de pago diferentes. Además de las tarjetas de crédito habituales, Visa, MasterCard, Discover, American Express, UnionPay, JCB y Maestro, los usuarios pueden pagar también mediante los monederos electrónicos de PayPal, Payza y Webmoney. Bitcoin también está disponible, algo fantástico para usuarios que busquen una mayor confidencialidad.

Conclusión

PROS:
  • Política de ausencia de registros
  • Fantásticas funciones de seguridad
  • Complemento opcional de IP dedicada
CONS:
  • No hay servicio de atención al cliente las 24 horas

Funciones

VPNArea pertenece a Offshore Security LTD, una empresa registrada en Bulgaria (sujeta, por lo tanto, a la jurisdicción búlgara), pero cuyos servidores y correos electrónicos están hospedados en Suiza.

Otras funciones de VPNArea incluyen:

VPNArea features

Como puedes ver más arriba, en lo que se refiere a VPNArea tienes gran cantidad de opciones. Este proveedor búlgaro cuenta con cientos de servidores de alta velocidad en más de 54 países. Estos van desde los más comunes (Australia, Canadá, Reino Unido, EE. UU.) a los más inusuales (Arabia Saudí, Corea del Sur, Rusia, Sudáfrica). Esta cobertura de partes del mundo a las que se atiende con menos frecuencia crea una red verdaderamente global que seguro que satisface a la mayoría de las personas en busca de una buena VPN. ¿Quieres saber si VPNArea ofrece el país para el que quieres una dirección IP? Consulta el siguiente gráfico.

VPNArea servers

Además, puedes encontrar más información sobre la cobertura para cada país (como el número de servidores) echándole un ojo a la lista de redes de servidores de VPNArea. Esta se puede encontrar mediante un botón claramente indicado en la página de inicio de su sitio web.

Puedes sacar partido, además, de la cobertura mundial de VPNArea mediante no solo uno, sino todos tus dispositivos gracias a sus generosas cinco conexiones simultáneas. Tampoco tienen que ser tuyos solamente. VPNArea indica que miembros de tu hogar podrán tener sus móviles, ordenadores de sobremesa, portátiles y rúters cubiertos por tu suscripción, siempre que estén por debajo del límite.

IP dedicada con servidor de VPN privado

Los clientes de VPNArea pueden pagar hasta un mínimo de 15 $ al año para añadir una IP dedicada con un servidor privado a su suscripción vigente. Esta te proporciona la libertad de elegir entre una multitud de países, incluidas opciones muy populares como Reino Unido, EE. UU., Países Bajos y Australia, variando el precio según el país.

VPNArea dedicated IP

El precio de la IP dedicada de VPNArea ha subido bastante desde nuestra última evaluación, pero es competitiva en el mercado y sigue siendo una de las de menor coste. Además, es la única (que ellos o que nosotros sepamos) que incluye un servidor de VPN privado gratuito.

Una dirección IP dedicada con un servidor privado posee un gran atractivo para los tecnófilos o para cualquiera que quiera gestionar servidores de correo o juegos. Además, en comparación con una dirección IP de una VPN compartida, ¡es menos probable que sea detectada y bloqueada por servicios como Netflix EE. UU.! Sin embargo, es importante recordar que es fácil vincular una dirección IP privada CONTIGO, así que no es la mejor opción si la privacidad es tu prioridad principal.

Algo más que hay que tener en cuenta en esta sección de nuestra evaluación de VPNArea: la IP dedicada con servidor de VPN privado es un complemento opcional solo en las suscripciones semestrales y anuales. No está disponible para las suscripciones mensuales.

Visita VPNArea »

Seguridad y privacidad

Como se mencionó en la sección anterior, VPNArea no está sujeta a las leyes de conservación forzosa de datos presentes en otros lugares de Europa debido a que está ubicada en Suiza y registrada en Bulgaria. En su sección de preguntas frecuentes, VPNArea afirma que, al no ser un proveedor de internet, no está sujeta a las leyes de conservación de datos del país donde la empresa está registrada. Por lo tanto, dicen no tener que mantener ningún registro sobre las actividades de sus clientes.

Sin embargo, como un usuario indicó en un comentario sobre este artículo, el que VPNArea esté hospedada en Suiza significa que los datos de la empresa podrían estar sujetos a las leyes suizas de conservación de datos. Esto podría comprometer la seguridad de VPNArea y su promesa de no mantener ningún registro. Dicho esto, todavía no está claro cómo se aplicarían (si lo hacen) las leyes suizas a las VPN, que mantienen a menudo un estatus ambiguo. Ha resultado difícil encontrar datos concretos sobre cómo afectan a los proveedores de VPN las leyes suizas de conservación de datos, por lo que no puedo decir nada concluyente sobre el tema con ninguna certeza, pero actualizaré esta sección según vaya surgiendo más información. Sin embargo, en la ausencia de respuestas concretas, siempre es mejor pecar de exceso de precaución.

(Otra advertencia: en lo que se refiere a proveedores que afirman no mantener registros, siempre convendría no tomarse lo que dicen al pie de la letra. Dicho esto, todavía no ha habido ningún caso en el que VPNArea expusiera o cediera información de usuarios, por lo que nos inclinamos a creer que hacen lo que dicen. Aun así, un poco de escepticismo nunca le ha hecho daño a nadie, especialmente en todo lo que concierne a la privacidad y la seguridad en internet.)

VPNArea security features

Evaluación de VPNArea: cifrado

En la parte técnica, VPNArea es compatible con los protocolos OpenVPN, L2TP y PPTP.

Si te preocupan tu privacidad y seguridad en internet, te recomendamos encarecidamente que no escojas PPTP, ya que es conocido por su falta de seguridad y la facilidad con la que es descifrado por parte de terceros. En cambio, te sugeriríamos que escogieras entre OpenVPN y L2TP, muchísimo más seguros.

Personalmente, OpenVPN sería nuestra elección, ya que VPNArea cifra este protocolo de fuente abierta mediante el inexpugnable algoritmo AES de 256 bits. L2TP también es seguro (¡y sin duda más seguro que el PPTP!), y además es conocido por ser más rápido que OpenVPN, o sea que podría ser la mejor opción para aquellos que se interesan más por la velocidad que por la privacidad.

Para obtener más información sobre los diferentes tipos de protocolo, así como las ventajas e inconvenientes de cada uno, puedes leer nuestra detallada guía comparativa.

Sistemas de seguridad integrados

Nuestra evaluación de VPNArea reveló algunos sistemas de seguridad muy ingeniosos integrados en su software que seguro que cualquier amante de la seguridad sabrá apreciar.

Lo primero es su sistema Anti-WebRTC, que corrige en Windows la filtración por WebRTC, una función del navegador que puede revelar tu ubicación real incluso si estás conectado a una VPN. El sistema Anti-WebRTC de VPNArea corrige esta filtración y, por lo tanto, impide que los sitios web descubran tu ubicación real.

Lo segundo es el sistema Anti-DNS Leak de VPNArea, contra las filtraciones de DNS. Aunque una VPN cifra tu navegación web y evita que tu proveedor de servicios de internet vea tu tráfico, no le impide que vea los nombres de las páginas web que visitas. El motivo es que, para transformar el nombre de host (o URL) en una IP, el ordenador usa los servidores DNS de tu proveedor de internet. Puedes impedir que tu proveedor husmee en lo que haces en internet activando el sistema Anti-DNS Leak de VPNArea, que te permite cambiar tus servidores DNS y comprobar en qué país están ubicados.

Killswitch

Como cualquier otro proveedor de VPN que se preocupe aunque sea un poco por la privacidad, el software de cliente de VPNArea tiene un killswitch («interruptor de emergencia»). Si activas esta función y te conectas a un servidor, y la VPN deja de funcionar en cualquier momento, el killswitch te desconectará de internet para evitar que quedes expuesto.

¿Todavía tienes dudas sobre qué es un killswitch o cómo funciona? Lee su definición y la de otra jerga relacionada con las VPN en nuestro glosario.

Cambiador automático de IP

Esta práctica función se puede emplear para añadir una pequeña capa de seguridad adicional a tu sesión de navegación por internet. Si la enciendes, puedes establecer el intervalo en minutos que prefieras. Por ejemplo, puedes configurarla para que cambie cada quince minutos. Tras esto, tu dirección IP cambiará a un servidor aleatorio cada quince minutos. ¡Estupendo!

El sitio web

Nuestra evaluación de VPNArea descubrió que su sitio web era un poco un batiburrillo. En general está diseñado con gusto y no exige mucha navegación, ya que la mayor parte de la información que los clientes van a buscar está en la extensa página de inicio. Su distribución es clara y está acompañada de algunos gráficos modernos que hacen que sea agradable a la vista.

VPNArea review

Dicho esto, el resto del sitio web es un poco más irregular, ya que la información no es consistente y está un tanto desperdigada. La sección de preguntas frecuentes, en concreto, aunque sea útil e informativa sobre la empresa y las VPN en general, está lamentablemente anticuada y tiene algunas respuestas que contradicen lo dicho en otras partes del sitio web.

Sin embargo, investigando un poco, llegarás finalmente a encontrar lo que estás buscando. No tiene una herramienta de búsqueda específica, pero se pueden encontrar puntos de partida en la parte superior de la página, dentro de categorías como «Miembros», «Compre ahora», «Foros», «Preguntas frecuentes» y «Contactos».

Atención al cliente

VPNArea tiene una buena gama de opciones de atención al cliente. Se puede encontrar respuesta a las preguntas más comunes que los clientes puedan tener en su página de preguntas frecuentes, pero, como he mencionado anteriormente, está bastante anticuada, así que te sugeriría ponerte en contacto directamente con VPNArea si tienes un problema urgente. Puedes hacerlo mediante correo electrónico (support@vpnarea.com), Skype (vpnarea-support) o mediante chat en directo, al que se puede acceder mediante el botón amarillo en la parte inferior derecha de la página web del proveedor.

VPNArea customer support

Para poner a prueba sus servicios de atención al cliente, decidimos intentar que nos respondieran a una consulta sobre la función de dirección IP dedicada a través del chat en directo. Desgraciadamente, nos encontramos con el siguiente mensaje:

VPNArea live chat

Aunque nos decepcionó que VPNArea tuviera un chat en directo que no estaba atendido las 24 horas, sí que enviamos nuestra consulta a través de correo electrónico y, cumpliendo con lo prometido, nos respondieron en el plazo de un día. El representante era educado, estaba informado y proporcionó una respuesta directa a nuestra pregunta, por no mencionar alguna información adicional tanto sobre la dirección IP dedicada como las funciones de seguridad de su servicio.

Además de las plataformas de atención al cliente indicadas, los usuarios también pueden intentar comunicarse con VPNArea mediante sus páginas en las redes sociales. Tienen perfiles tanto en Twitter (@vpnareacom) como en Facebook (VPN Area – Offshore Security EOOD) y en el pasado han respondido a las consultas de los clientes a través de ambos.

El proceso

Darse de alta

Darse de alta en VPNArea es tarea fácil. Todo lo que tienes que hacer es hacer clic en «Compre ahora» en la página de inicio y se te presentará el formulario de registro, que podrás usar para, tal y como anuncian, «darte de alta en unos segundos».

register for VPNArea

Como puedes ver más arriba, para solicitar darte de alta en VPNArea se te pedirá que proporciones la siguiente información: nombre, apellido, dirección de correo electrónico y país. También se te pedirá que generes un nombre de usuario y una contraseña, que escribas cómo descubriste VPNArea y marcar la casilla de autentificación para humanos.

También se te presentará una amplia gama de opciones de pago, de las que ya hablamos en profundidad en la sección «Precios y planes» de esta evaluación de VPNArea.

Tras haberte registrado, podrás entrar inmediatamente en la zona para miembros. También recibirás un correo electrónico de bienvenida que contiene información de cuenta, enlaces de instalación y configuración y las direcciones de correo electrónico directo para el equipo de ventas, el equipo de atención al cliente y el director general.

Instalar VPNArea en Windows 10

Instalar VPNArea en mi ordenador de sobremesa con Windows 10 fue tan sencillo como hacer clic en la pestaña «Configurar VPN» en la zona para miembros y localizar el botón para Windows 10/8/7/Vista/XP. Después, se me envió a una página que contenía instrucciones paso a paso para la instalación. Eran fáciles de seguir y estaban acompañadas de útiles capturas de pantalla.

La instalación en sí misma fue sumamente sencilla. Una vez que se inició el asistente para la instalación, solo fue cuestión de seguir los pasos habituales.

VPNArea setup wizard

Solo llevó unos pocos minutos que la instalación terminase y que el icono de VPNArea apareciera en mi escritorio. Después, para abrirlo, tienes que hacer clic con el botón derecho y hacer clic en «Ejecutar como administrador». Al hacerlo, se abrirá el cliente.

El cliente de VPN para Windows de VPNArea

Una vez que el cliente para Windows de VPNArea estaba abierto, solo tuve que introducir mi nombre de usuario y contraseña, escoger el servidor que quería y hacer clic en conectar. Tras hacerlo, estaba conectado y protegido en unos pocos minutos.

VPNArea Windows 10

En lo que se refiere al cliente de VPNArea, lo que ves es lo que hay. Todo está claramente etiquetado y bien organizado en la parte izquierda, lo que te permite configurar la VPN según prefieras. Además, todo es increíblemente fácil de hacer, lo que hace que sea muy fácil de usar.

La pestaña «Servidores y velocidad» te permite ver todos los servidores disponibles que VPNArea ofrece por todo el mundo. Eso sí, solo te puedes conectar a través de la página de inicio. En esta página también puedes hacer otras cosas interesantes, como realizar una prueba de velocidad de todos los servidores o de aquellos que selecciones y mostrar información de carga de los servidores para ver cuántos usuarios están en línea en cada uno de ellos.

VPNArea servers list

Como el mismo nombre indica, bajo la pestaña «Killswitch» puedes activar o desactivar el killswitch de la VPN según te apetezca. Lo pusimos a prueba para nuestra evaluación de VPNArea y funcionó a la perfección, desconectándonos de internet de forma que no quedáramos expuestos de forma inesperada. La pestaña «Anti-DNS Leak» funciona de forma muy parecida. Lo pusimos a prueba, junto al sistema Anti-WebRTC de VPNArea, más en profundidad para la sección «Rendimiento» de esta evaluación.

VPNArea killswitch

El Cambiador automático de IP es tan simple de configurar como las otras funciones, en este caso solo tenemos que encenderlo y configurar el número de minutos deseado. Todo esto se puede cambiar en cualquier momento.

VPNArea ip changer

Finalmente, en la pestaña de Configuración puedes configurar VPNArea para que haga cosas como ejecutarse tan pronto como se inicie Windows, autoconectarse al último servidor que utilizaste, comprobar las actualizaciones diarias y activar la protección contra filtraciones IPv6.

Rendimiento (pruebas de velocidad, DNS, WebRTC y IPv6)

vpnarea-download-testvpnarea-upload-test

Los gráficos muestran la velocidad máxima, mínima y media para cada servidor y ubicación. Consulta nuestra explicación completa de la prueba de velocidad para obtener más detalles.

Mis resultados de velocidad de descarga con VPNArea fueron bastante impresionantes: las ubicaciones de Fráncfort y Londres proporcionaron ¡exactamente las mismas velocidades que cuando no estaba conectado a una VPN! Estas ubicaciones rondaron los 30 y 50 Mbps de velocidad de descarga, excelente para ver contenido en streaming de Netflix o cualquier otro contenido que pueda estar bloqueado en tu país.

Sin embargo, me quedé un poco decepcionado con los resultados de la prueba para EE. UU., con velocidades de carga que, de algún modo, superaban a las de descarga. Quedaría por aclarar si esto es un problema que ocurre habitualmente con VPNArea, pero merecería la pena no perderlo de vista si lo que buscas es una VPN rápida de EE. UU.

No detecté ninguna filtración DNS durante las pruebas de velocidad para esta evaluación de VPNArea, algo que siempre da gusto ver. Puedes usar ipleak.net para buscar por ti mismo filtraciones tanto de DNS como de WebRTC, mientras que test-ipv6.com detectará cualquier vulnerabilidad a las filtraciones IPv6. Por otra parte, doileak.net es una mezcla de todas las pruebas ya mencionadas. En BestVPN.com recomendamos encarecidamente que ejecutes estas pruebas de vez en cuando para asegurarte de que la fuerza y la seguridad de tu VPN se mantienen a la altura.

Otras plataformas

Además de Windows, VPNArea es compatible con todos los sistemas operativos por excelencia, principalmente Mac, iOS (iPad y iPhone), Android, Chromebook y Linux, así como rúters como DD-WRT, Merlin Firmware y Tomato. En la zona para miembros de VPNArea se pueden encontrar instrucciones detalladas sobre cómo configurar cada plataforma compatible y gracias a ellas lo tendrás todo listo en un instante.

Aunque el cliente es casi idéntico en todas las plataformas, iPhone y iPad tienen una función adicional de lo más interesante: la aplicación OpenVPN Connect.

Evaluación de VPNArea: conclusión

Me ha gustado:

  • Política de ausencia de registros
  • Complemento de dirección IP dedicada con servidor privado
  • Fantástico servicio de atención al cliente con muchas opciones de contacto
  • Buenas funciones de seguridad

No me ha convencido:

  • Un sitio web confuso que incluye alguna información anticuada
  • El chat en directo no está atendido las 24 horas
  • Incertidumbre sobre la seguridad de su ubicación en Suiza

No he soportado:

  • Nada

Vamos a repasar esta evaluación de VPNArea, ¿de acuerdo? VPNArea es un proveedor centrado en la privacidad con sede en Bulgaria y hospedado en Suiza. Dispone de algunas medidas de seguridad impresionantes, incluida una estricta política de ausencia de registros, cifrado por AES de 256 bits, detección de filtrados de DNS y un killswitch, además de otras funciones excelentes como un servicio de atención al cliente rápido y útil y un complemento de dirección IP dedicada con servidor privado. Aunque su sitio web está un poco anticuado en algunas áreas, su software de cliente es puntero y eso es lo que más importa. Nos dejó impresionados después de ponerlo a prueba para esta evaluación de VPNArea y pensamos que tú también lo estarás. No perderás nada por suscribirte hoy mismo para ver si VPNArea es el proveedor de VPN que necesitas. ¡Gracias a su garantía de devolución de siete días, no hay ningún riesgo!

Visita VPNArea »

Katrina Power

Canadian freelance writer and social media marketer currently living in France. Avid lover of solo travel, new technology, fashion, international affairs, and French music.

81 respuestas a “Evaluación de VPNArea

  1. I’ve been with VPNArea for a few months now after a disappointing year with with PureVPN – DNS leaks every session, regular disconnects, email/live chat responses that were 95% copy and paste jobs (and therefore rarely answered the question on hand), aggressive email marketing, slow speeds, software loaded with excess cr@p that you never use (without getting core basics right), etc (s (5/10 at best). So VPNArea has been a much better experience (7/10). Issue however are as follows:

    (1) Most importantly, when servers go offline they are usually offline for a l.o.n.g. time. Recent cases in point – Adelaide/Perth, Denmark, Argentina, Colombia, Romania, Mexico have been down for days. I don’t think I have EVER seen a customer on Argentina P2P server – can NEVER connect to it, nor Costa Rica (yes, VPNArea shows number of users on each server). In fact, I avoid all South American servers as they are either always offline or never connect (or regularly disconnect).

    (2) Emails to staff rarely get answered in relation to (1) above. Checking for last 3 days, I see still no users on Argentina and still cannot connect…same issue last 3 months and not fixed nor explained in forums.

    (3) Forum is a disgrace…rarely any action and weird order of posts.

    I’ll not be renewing at year end – will try another one (changed every year for last 5 years!).

    Bottom line..no perfect VPN out here.

    The problem is is they load their software with every feature possible but instead should focus on making the few simple basics work 100% – good speed, no logs, no disconnects, no leaks, small # of servers that have bandwidth

    1. Dear Jitterbug,

      Thank you for your 7/10 score of VPNArea. I would like to address some of the issues you’ve raised and to tell you about some exciting changes:
      1) Currently we’ve decided to permanently replaced Perth with Brisbane and we’ve deployed a Dedicated server there which is here to stay, online and working.
      While both Argentina and CostaRica were offline for a period of time, that was only to rebuild and replace them with more reliable and faster servers. If you give it another try I’m sure you’ll be pleasantly surprised by the speed increase and the stability and reliability of the servers.

      We have servers in 69 countries, it is nearly inevitable not to have some which are offline at some point. I can confirm that work on all of our infra structure in South/Central America is complete and Chile, Brazil, Argentina, Colombia, Costa Rica, Panama, Honduras, Mexico ) use the most reputable server providers and are all online and working. To remedy a frequent disconnection I advise you try changing the “Protocol:” of the connection to TCP, if speed performance isn’t decreased by that action you should be able to enjoy a steady connection.

      2) If you could post a ticket number where your inquiries about the servers were ignored I’ll make sure to scrutinise our support team’s ways. Customer satisfaction is paramount and there will be strict action taken upon confirmation of your ticket.

      3) It is on our agenda to replace the forum with a different platform where order of posts is easier to navigate and communication is more interactive. We do reply to all requests and posts on the forum.

      About our software, in the next 30 days there will be a significant re-design of our Windows and Mac apps that will restructure the current features and add new ones. The new design will be more user friendly while the settings panels will allow the advanced users deeper level of control. New VPN protocol, obfuscation and ad-blocking are some of the notable new features that will be introduced.

      If your membership has expired by then, please do mention this comment in your review and we’ll give you a free account for a month to try out the new changes.

  2. Signed up today. Initial feeling is that speed is good. But current version software (1.0.56.286) has a huge bug: The VPN keeps resetting my Windows DNS settings to “Obtain DNS server address automatically” after I have purposely set it to “Use the following DNS server addresses”. I believe it’s doing this every time I disconnect from the VPN.

    I need to be able to maintain my manual DNS settings whenever I’m not connected to the VPN. This bug means that my manual settings are constantly being overridden back to my ISP’s DNS settings. I had a chat online with Zack who acknowledged they know about this issue and that a new release should fix it “in the next few weeks”.

    I’m not prepared to wait that long – I will give it 6 days, since the refund period offered is within 7 days. If not fixed by then, I’ll try another VPN. (I would also be prepared to try a previous version of the software, in the hope that this bug did not previously exist. Zack said he would try to email one to me).

    On the plus side, while connected to the VPN and using their own DNS servers, the ad blocking function seems to work well. Although many other users are complaining on their forum at https://vpnarea.com/forum/thread/vpnarea-no-logs-dns-servers/ (since July 2017) that when performing an extended test on dnsleaktest, a plethora of servers are found, none of which appear to be owned by VPNarea. This is of course a huge concern – and despite the posts being several months old, no-one from VPNarea has responded to this concern.

    1. Hi Meeko,

      I’ll just note that as long as the DNS requests are proxied through VPNArea’s servers, this is not a reason for major concern, as the DNS servers performing the DNS translation will not see who made the DNS request.

    2. Thanks Douglas. I think I’ve got around the issue anyway, by disabling the Anti-DNS Leak protection option. Instead, I’ve manually my Windows DNS settings to Google DNS (same as I would normally do without the VPN) and VPNarea now seems to leave my manual settings alone.

      I no longer have the benefit of the ad blocking that VPNarea’s DNS also provides, but I can use AdGuard Chrome extension instead. Using Google DNS, there’s also no lingering doubt about whether or not VPNarea’s DNS requests are proxied or not.

      Please let me know if you have any concerns about this methodology?

      1. Hi Meeko,

        Hmm. But that means you are telling Google every website you visit. Doesn’t that rather counter the point of using a VPN in the first place?

    3. Yes, I see. How about OpenDNS instead of Google DNS – less of a risk?

      Also with regard to your first reply, can we be really certain that all DNS requests are actually proxied through VPNArea’s servers?

      1. Hi Meeko,

        Well, OpenDNS also logs pretty much everything. I would suggest non-profit, decentralized, open, uncensored and democratic OpenNIC if you really must use a third party DNS resolver. But really – as long as VPNArea is proxying its DNS requests (I’m pretty sure it does, but why not ask?), then then I thin you are better off of using VPNArea…

    4. Thanks Douglas – I’ll give OpenNIC a try then.

      The reason I can’t use VPNarea’s DNS is because of the bug in their Chameleon software, which affects you whenever you are *not* using the VPN. Granted, the VPN is likely to be used 99% of the time; but it’s not acceptable that the software resets your Windows DNS settings to “automatic” every time the VPN disconnects.

      Users need to be able to *manually* set their preferred DNS settings – and be confident that they will revert to those preferred settings each time the VPN disconnects or just isn’t being used for whatever reason.

      To explain why: In my case, the bug means that whenever I’m not using the VPN, my DNS automatically reverts to my ISP’s DNS, because my ISP has seen fit to hard-code it into the Netgear modem/router that they supplied – it cannot be over-ridden due to the ISP’s custom firmware. I’m not happy about this, in light of Australia’s draconian meta-data retention policy, so I need to be able to manually set the DNS on my Windows devices to something of my choosing.

      I can’t program VPNarea’s DNS servers in manually, since they don’t work while you aren’t connected to the VPN, so it results in no internet at all. This is the reason why the only compromise I can fathom is to *not* use VPNarea’s ‘Anti-DNS leak’ option, because in avoiding it, VPNarea leaves my manual DNS settings intact whether I’m on of off the VPN.

      With their 7-day money-back guarantee, I have a few days to go before I need to decide whether I’m prepared to trust my DNS privacy to OpenNIC until this bug is hopefully rectified (they told me that a new release should fix it “in the next few weeks”, but I don’t trust such non-specific timeframes) or ditch VPNarea for another provider.

      I’m happy with the VPN otherwise, but this bug with the software could be a dealbreaker.

      1. Hi Meeko,

        Ah. That makes perfect sense. An alternative might to be just quickly reset your DNS settings to point to an OpenNIC server whenever you aren’t using the VPN using DNS Jumper app.

    5. You are a font of knowledge, thanks, I’ll look into that 🙂

      Meantime, I’ve just noticed another bug in the Chameleon software. No idea whether this has been reported before…

      Whenever I have Anti-DNS Leak *disabled*, regardless of whether Windows DNS settings are set to manual or automatic, things work as expected as long as *not* connected to the VPN.

      But… when the VPN connects, the Chameleon software always shows (under “Current DNS”) that it’s added a *3rd* DNS setting, and this is always 208.67.220.220 (OpenDNS)!
      dnsleaktest.com confirms that “OpenDNS, LLC” is indeed being used (as well as others).
      — This 3rd DNS setting isn’t added while Anti-DNS Leak is enabled —

      What this means is that even if I use OpenNIC, whilever the VPN is connected but the Anti-DNS Leak is disabled, DNS requests still get routed through OpenDNS.

      I think this is a huge issue, so I would appreciate if some other users would kindly test this as well.

      1. Hi Meeko,

        Hmm. That would count as a DNS leak, but if this only happens when DNS leak protection is disabled then I’m not sure it can be held a against a provider. Hopefully , using DNS Jumper will solve your problem.

    6. DNSjumper is a nifty utility, and I’ve programmed it so that on each reboot it connects to OpenNIC DNS servers (they aren’t in the default list, so I had to add them).

      I’ve noticed now that while using DNSjumper, VPNarea still reports a 3rd DNS being in use whenever Anti-DNS Leak is disabled, but instead of it being OpenDNS, it’s now my router’s address 192.168.0.1 – I assume this isn’t dangerous?

      Since I’ve only signed to VPNarea for a month to test the waters, thanks to your help I think I’ll at least see out the month before making a decision whether to renew or try another provider, rather than asking for a refund.

      But I am concerned that they are forcing OpenDNS on users who choose to disable Anti-DNS Leak. Sure, it’s not a ‘leak’ as such, but as this appears to have been built in intentionally, it’s kinda worse, because a) I can’t fathom any reason for it, and b) it’s dangerous due to the privacy concern. (Granted, I wouldn’t even have known that OpenDNS keeps logs until our discussion here – thanks for your assistance and education!)

      1. Hi Meeko,

        I am glad to have been of some help :). Indeed, showing you router’s address in the client is not “dangerous”. I’ll just say that in my view, VPNArea’s responsibility to ensure all DNS requests are handled privately ends when you disable its DNS protection feature.

    7. Agreed, but this now gets us right back to their acknowledged bug reported in my first post, which is that whenever the VPN disconnects, it wipes your previous manual DNS settings and sets them back to ‘automatic’ which in my case = my Australian ISP’s DNS = my metadata is collected and stored for two years.

      I’d suggest that VPNarea’s responsibility also extends to *not* making my computer less secure than it was before I started using their service! DNS Jumper will help me to control this manually.

      Complicating the matter is that I don’t actually think it happens every time, but anyway, the main thing is they have acknowledged the bug and said it should be fixed “in the next few weeks”. I don’t think this a good enough timeframe, but I’ll see out the month’s subscription and hope for the best.

      Also more recently, been trying out the option to start the VPN and connect automatically when Windows starts, and so far this has not worked even once. Sometimes when Windows loads, I even find that my network connection is in ‘disabled’ state. Guess I’ll have to have another tech support chat with them about that.

      1. Hi Meeko,

        That is a fair point, and it’s good see that VPN Area plans to fix the issue. Hmm, do that. This is a pretty basic feature, I I’m surprised it doesn’t work for you.

    8. I got to the bottom of the issue with the VPN having an apoplexy every time Windows starts: it would either throw up endless continual error popups, filling the screen until force-closed via Task Manager; or it could not connect because for some reason my NIC had been forced into the disabled state; or it simply could not connect because it couldn’t find any of its servers.

      All of these issues were due to me shutting down the PC without first manually exiting from the Chameleon software completely. It’s an annoying issue, because simply disconnecting from the VPN manually wasn’t sufficient – I actually needed to exit the VPN software completely before every shutdown.

      Having got into that habit, I had no further issues with the VPN reconnecting automatically on reboot, apart from the equally annoying Admin privileges popup that you need to accept every time.

      In this forum on July 11th 2017, Dimitry from VPNArea promised a resolution to the Administrator privilege issue “within 72 hours”. It has now been around 55 times as long as he promised, yet there is still no new version which resolves that issue!

      There has also been no resolution to the DNS issue we discussed at length above, which I was told by tech support would be fixed “in the next few weeks”. So I have the feeling that development on this VPN seems to have stalled.

      On the plus side, I had no (major) speed issues that couldn’t be resolved by switching servers, so for Australian users this seems to be quite a good VPN in that regard.

      However due to the lack of attention to the other issues, I’m not going to renew my subscription, and will give another VPN a shot for the next month. Haven’t yet decided which one…

    9. Thanks Douglas for pointing this out.

      @Meeko, we did respond in the July thread in August:
      ——————————————————
      VPNArea Team 2 0 on August 2, 2017
      Hi Guys,

      as pointed by cryolithe, since there is no DNS leak there is nothing to worry about. We use a number of no-logs DNS servers from OpenNIC: https://servers.opennicproject.org

      When you contact our own DNS servers they forward the request themselves to the OpenNIC dns servers, that is why you see various DNS replies, as we have a list of OpenNIC servers which we use to handle the requests.

      However the OpenNIC DNS servers do not see your IP address because they are being contacted by our own DNS servers, which keep no logs.

      What you seeing is normal and everything works as intended.
      ——-
      I also want to mention that we have 2 sets of DNS servers (available in “DNS” section in Members Area, one set which is no-logs and the other set which is no-logs but also provides ad-blocking.

      We’re also working on adding extra functionality to those ad-blocking servers to prevent access to known malicious web site, so in a way to prevent malware and ransomware from being downloaded in the first place.

      Thank you for being our customer, any criticism is always welcome and we always listen to it. Our support team is instructed to relay all feedback to management.

    Never got used to internet purchases and was never able to make one on my own, without the help of a family member. Yesterday I had to spend like 2 hours on chat in order to get my payment sorted. This is the first time I see a chat representative that is so patient with a completely dyslexic person like me. Although the price could go a bit low, I am happy with the overall discount I’ve received for a year subscriptions.

    At least I can finally enjoy my sports channels and again thank so much to that patient guy behind the chat ( forgot his name ) for the patience.

    After trying two other VPN providers, I can say I’m finally satisfied with the quality of service and the good speed this company provides. I’ve experienced no issues whatsoever since I signed up, and the Mac software is friendly and functional.

  3. “Run as Administrator”??? As Luke justly pointed out with PIA “No one should require having admin privileges, because if you are hacked the consequences of the hack can be much more severe if you are an admin. You should always run as a standard user. Run specific apps in admin mode if you need them for that app. But that’s not what PIA requires. You trade off getting some security protection with PIA versus additional 24/7 security concerns running in admin mode. You bring that to their attention and they don’t understand, which means they don’t understand security so you should use it.”

    Is there a work around?

    1. Hi Jimmy,

      I agree that no VPN app should need admin privileges to run. You will need to ask VPNArea about whether this is actually necessary.

      1. Hi Jimmy,

        Thanks for alerting to this. I have passed the information on to Katrina, who will update the review in the next couple of days.

    2. Hi Douglas, Jimmy,

      It wasn’t until roughly 6 months ago that OpenVPN for the first time released a windows version which does not require running OpenVPN as administrator. Prior to that for the last 16 years All VPN providers, with no exceptions, were running their Windows openvpn based apps as administrator. Many still do.

      Currently a quick research shows that PIA, IPVanish, NordVPN Windows apps are also ran as administrator, like ours.
      Buffered live chat person suggested we run their app as Administrator too.

      We and others still require administrator privileges in order for features such as Killswitch to remain effective.

      However we’re already working on a new version that will allow users to run the app as a regular user by default and in case there is a functionality that does require Administrator privileges and we can’t find a workaround for it, the user will have the option to restart the app with such privileges. We expect the new version to be ready within 72 hours.

      ———–
      PIA PrivateInternetAccess May 17, 2017:
      https://helpdesk.privateinternetaccess.com/hc/en-us/articles/232328188-Why-Do-I-Need-To-Run-As-Administrator-
      Also running as administrator
      ——–
      IPVanish May 15 2017: https://support.ipvanish.com/customer/en/portal/articles/2806008-ipvanish-for-windows-guide?_ga=2.48818533.2129394659.1499812934-821926976.1499812934
      Also running as administrator
      ——–
      https://nordvpn.com/tutorials/windows-10/application/
      Also running as administrator
      ——–
      Buffered LiveChat 11 Jul 2017:
      “Zach: Yes we would recommend it to use Buffered on administrator privileges”
      ——–

      1. Hi Dmitry,

        Thanks for that input. I install new (Open)VPN clients all the time, and never need to grant admin privileges for them. I grant, however, that it may be that I have allowed an OpenVPN app admin privileges at some time in the past, and that may persist through every other other OpenVPN app that I use. I will remove most of the warnings from this review, but given that OpenVPN now does not require Admin privileges to run, we will flag this issue up in future reviews whenever we encounter it.

    3. Hi Dimitry,
      I’m using Chameleon v1.0.56.286 and I’m curious as to why it still requires admin privileges to run – it’s now 4 months after your last reply and I see from this thread that there was supposed to be an updated version released 4 months ago that no longer required this?

  4. Hi All
    I had a chat with Zack about their service but I want to use it on my Sony Android TV and not on the PC. Does anyone here have any experience with installing and sucessfully using this service for US Netflix on this type of TV?

    1. Hi Paul,

      I do not have personal experience of installing VPNArea on an Android TV, but can think of no reason its Android app won’t work just fine. The last time we checked, VPNArea worked with US Netflix, but I don’t know the current situation. VPNArea offers a 7-day money back guarantee, so why not take advantage of that to test that the service woks with your TV and Netflix?

    Spent several hours today with live chat (i.e., Jean) to try and resolve some connection problems with VPNArea as I could not connect to any US locations (?) only European ones like Austria, etc, and they had to give me another password to try and connect although it did no better than the original password I had selected. Again, for Mac computer users it looks like many VPN’s present connection problems and VPNArea is just not going work. Also, kept losing the chat window due to some sort of connection drop out and this made for a very disappointing trial run with this VPN. Will be looking for something else.

    I’m not the most computer literate person, I’ve had issues setting up and again when I renewed my subscription, and every time the online assistance was magnificent!!! Very patient, friendly, and efficient, love the service! Thank you!

  5. I sent a question about IPv6 to VPNArea support and they replied as below. Is their answer credible or is there cause for concern or some loss of functionality? I would appreciate your input on this.

    I said:
    “The last two things [my VPNArea] software says before it connects is: ‘Disable IPv6’ and ‘IPv6 disabled.’ It’s my understanding that if there is an IPv6 connection problem, that disabling it is an undesirable solution. Perhaps you can explain what is happening here.”

    They replied:
    “The IPv6 options are just another layer of security, which we implement in our tunnel connectio. When you connect to a VPN network, not all your connections might be bound to such a network. Some leaks could still happen, and one of them affects IPv6.

    “Internet Protocol version 6 (IPv6) is the latest version of the Internet Protocol (IP), the communications protocol that provides an identification and location system for computers on networks and routes traffic from the Internet, but it’s not that famous yet.

    “For that particular reason we have implemented those two features, in order to ensure that the connection is protected with another type of encryption layer. “

    1. Hi Bob,

      Please check out this article for a full explanation of what is going on here. In an ideal world, IPv6 would be properly firewalled by the VPN software in order to prevent IPv6 DNS leaks. In fact, the new “official” open source OpenVPN app (2.4.1) does just this. Almost every VPN provider, however, simply disables IPv6 with its software. Although this is definitely a fudge, its a fudge that works. IPv6 is the future of DNS, but it is not really needed at the present time (my ISP does not even support IPv6 in the first place!). In fact, I generally recommend disabling iPv6 in order to ensure that no IPv6 DNS leaks are possible.

    I just started using this like a few days ago and it’s really cool. This is a wonderful VPN company and the VPN works great!!! I have been chatting with Zack for a few issues here and there and the support is VERY good! Zack has been very helpful and very pleasant to deal with and also I’m VERY sure that anyone else here for support will be pleasant to deal with to. Thank you so much, this is a great company and I would highly recommend this to anyone! 5+++ Stars

    I have been using VPNArea for a few months now.
    Have also trialled some alternatives (VPNExpress, ViprVPN).
    Others were OK, but dont match VPNArea for ease of use, speed and control.
    I also can also say from first hand experience that their customer service is very prompt and helpful.
    Had an issue with the connecting to the right server on startup, I was very pleased with the the support they provided!
    5 stars from me!

  6. So I went with VPNArea for its location and anonymity, it’s easy implementation and access from various devices. I have had some bad experience I would like to point out to those reviewing VPNs.
    1. The servers that they run are slow. If you run their speed test, most of their DNS servers are ping above 200ms. Bandwidth is compromised considerably. You have to use Google’s 8.8.8.8 DNS (OpenDNS) which your are forced to use to make website’s work. That in turn will slow your connection. I went from 30Mbs to 12Mbs.
    2. Now I get errors: Oops! Incorrect Username/Password (or too many devices connected). Please verify
    This is occurring more frequently and I only have 2 devices.

    One should reconsider them as top 5

    1. Hi Natureboy,

      1. As you can see from the speedtests above we got better results that ther (although I admit that the US result is very poor). Katrina didn’t detect any DNS leaks, though, so you shouldn’t have had to use Google’s servers!
      2. Have you contacted VPNArea’s support staff about this issue? I have always found then to be very accommodating.

    2. Hi Natureboy,

      1. DNS servers don’t slow your download speed, they’re just used to turn a hostname into an IP address, therefor a DNS server is not to be blamed for your speed decrease.
      We do not force you to use Google’s DNS, you can use any DNS servers you wish.

      We understand that experiencing a slow speed can be frustrating but it’s not our servers at fault. It’s likely the circumstances of your network or VPN setup that’s causing it and if you contact support or follow the improve-speed tips in your email you should be able to achieve optimal speed.

      Nearly all of our servers have 1Gbp/s or more at hand and we routinely perform speed tests to ensure that the speed is as fast or faster than any other VPN provider out there.

      2. The “incorrect username/password” error is not something we caused you to experience, it’s something you did that caused it and if you contact support team they’ll be happy to help you find out why you’re getting that error.

  7. Switched two months ago as my previous provider had too many disconnects. I’m glad I made the switch, my connections have been incredibly stable and fast (I prefer TCP protocol for this). Mac software is easy to navigate and Android app is also idiot proof. Plenty of servers. Netflix unblocked. I’ve no qualms recommending these guys on to friends and family.

    Absolutely amazing.

    I’ve struggled with the setup at a start, but it was due to my lack of IT knowledge. Then I saw the chat button. It was amazing how fast and responsive the technical support was and in just a matter of couple of minutes, they have guided me through the setup and configuration. It was so easy to understand it, for someone with zero knowledge, like myself. Will recommend it further to my friends as well. And not to forget, that I could finally stream Netflix, which was my main reason for signing up.

  8. I signed up for VPNArea today, only to find out that they do not allow SSH connections (at least on port 22). It might be possible to get those connections through getting a dedicated IP or some other extra setup, but that’s quite unfortunate. Just though I’d leave a reply here, so let others know.

    Is not allowing SSH/port 22 a common thing with VPNs?

    1. Hi VPN Noob,

      Thanks for flagging this up. Many (but by no means all) VPN services offer port forwarding (for example AirVPN) . If you have a specific need, it is always best to check that it is supported before signing up for a service. I’ll just note that VPN Area offers a 7-day money back guarantee, which I am sure it will be happy to honor for you.

      1. Thank you for responding, Douglas! I didn’t know that VPNs would block ports like this, otherwise I definitely would have checked. I’ll definitely be checking that when looking at other VPNs!

        I have a couple of other questions, if you don’t mind:

        1.) I’m specifically looking for VPNs outside of the USA (preferably outside the Five Eyes), like VPNArea. These VPNs usually offer servers inside those countries. Is using those servers any different from signing up for a Five Eyes VPN to begin with? It seems like using them would be counter-productive.

        2.) More of a general question, I’m wondering if you can help point me to other VPN choices. I’ve researched many, but can’t find any that meet all my criteria. I thought VPNArea was the one, but the port 22 business is an issue. (They say I can buy a dedicated IP to get the port unblocked, but I don’t want to do that.) My requirements are: no logs, at least 5 simultaneous connections allowed, good speeds, at least 7 days to get a refund, ssh/port 22 allowed, and preferably not five eyes. VPNArea has all but port 22. NordVPN doesn’t have good speed. AirVPN and ExpressVPN only allows 3 connections. IPVanish and ExpressVPN are US-based.

        1. Hi VPN Noob,

          Well, VPNs don’t “block ports” as such – its just that with strong authentication it should be impossible to exploit any open ports they use.

          1. Using a server inside a FVEY country is much less of a threat than using a VPN service which is based in one. Any half-decent VPN provider will full-disk encrypt all data on its servers, and the only way to access this data would be to pressure the VPN company itslef – which can a) be hard if the company is outside FVEY influence, and b) of limited use anyway if no logs are kept. With regards to logs kept by the server provider and the possibility of monitoring traffic as it enters and exits the server, please see 5 Best No Logs VPNs.

          2. I’ll just note that ExpressVPN has moved all its operations away from the US, and is now based in the British Virgin Islands (although I do not consider the BVI to be ideal either). Hmm. TBH, I can’t think of a service that meets all the criteria you state. You can get decent speeds from NordVPN, but it does take some trial and error (which is not ideal, I know). AirVPN meets most of your requirements, but as you point out, it only permits three simultaneous connections (five simultaneous connections is quite generous, and there are only a few services out there that offer this). A six-month subscription with AirVPN works out at just €5 per month, which is half the price of some other services. So you could just purchase two subscriptions with it to get six simultaneous connections…

          1. Thanks, again, for the reply! The only reason I was looking to get away from VPNArea was the port 22 issue, but after contacting their support, they can allow port 22 to a dedicated IP on a private server. This costs a little more money, but I think still ends up being less (in total) than other VPN services are (like Buffered). Also, there’s an added benefit of basically having a server all to myself (less load) but still being able to use the public servers if desired. Since doing this should fix the port 22 issue, which is the only issue I really have with VPNArea right now, I’ve decided to stick it out with them. (Unless I’m wrong and the dedicated IP/private are ridiculously expensive.) After all, VPNArea is on your “best vpns”, “best logless vpns”, and “best simultaneous connection vpns” lists. I think it’s the only one on all three.

            For what it’s worth, their support backed up your claim about using VPN servers in FVEY countries. They said all of their servers are treated the same no matter the country the server is in, so using one of their servers that’s in a FVEY country isn’t any worse than using any other servers. Very good to know.

            Thanks again!

    2. Hi VPN Noob,

      We do offer enabling port 22 for particular IPs that you will need, just let our support team know your username, which IPs you need 22 allowed for and on which servers via Support Ticket and we’ll arrange it for you.

      It’s not open by default to all IP addresses as it’s common practice for blackhat hackers to use VPN service for brute force attacks on port 22, which would result in the server being blocked for all VPN users.

  9. I see that Area VPN (along with most other VPNs) have either pre-configured routers or configuration files for routers. Using one of these with AreaVPN, is it easy to set up a policy on my router that makes it so that by default all network traffic get routed through the VPN, but allows for exceptions for certain ports/applications?

    I would like a configuration that allows me to play online games that require low-latency connections without having to manually enable/disable something in the VPS software each time. I read a review saying that this was a feature of NordVPS, but it sounded like it might be something that other VPN services that offer a router can do as well.

      1. Hi Grim Echo,

        – PureVPN (and, apparently, its white label derivatives such as Ivacy – please see this discussion) is the only VPN company to offer split-tunneling. Unfortunatly, PureVPN is an otherwise terrible service.

        – However, the inverse split-tunneling technique may suit your needs. Alternatively, the Viscosity VPN client can be used with any OpenVPN connection, and supports split-tunneling (for specific websites and web addresses, not local programs).

    Friendly, knowledgeable people man the help desk, though response maybe delayed depending on your geography. Contrary to the review, L2TP is not supported… at all. Your get either OpenVPN — terrific security — or PPTP — essentially no security. The iOS client (by way of the OpenVPN client) worked well. The Windows client… not so much. It does work on Windows, just not as smoothly — nothing that you cannot work around, but disappointing, nonetheless. May be worth another look in a year or so.

    1. Hi Jack,

      Thanks for the helpful feedback. I contacted VPNArea and received this response:

      “Unfortunately no, the only protocol which we support is openvpn, with an exception of pptp on some of our servers”

      So you are correct. I will correct the information in the review straightaway.

  10. Worst vpn that i have ever used in my life. I already ask for my refund because i can’t connect using udp because disconnect after a couple of min and tcp is very slow for me.
    Waiting for my refund …

    1. Danilo, did you contact support? I assure you that whatever the issue is with UDP it can be sorted with help from our experts in the support team. Normally the software works smoothly for nearly everyone, now and again there could be an issue due to your unique network circumstances, but this is why we have support team to help you in such cases.

    Always found VPNArea to be 100% reliable and easy to use (even for a numbskull like me!

  11. high quality VPN! Nétflix Uk and USA works, fast torrent servers even in US and Canada; support is not useless like PureVPN, they actually know stuff and great software for win and android. Keep up the good work Vpnarea, my first year is soon over i’ll be renewing!!!

  12. I posted a very relevant comment here regarding the so-called “security” of VPNs based in Switzerland. This article is false and misleading. Switzerland is not at all safe, and Bulgaria has nothing to do with the data of the company, it is only the “legal” location for litigation, taxes, etc.
    Why are you censoring comments that include important information that affects peoples’ privacy and security?
    FWIW, I took screenshots of my comments and can post them elsewhere (reddit) if you guys don’t want to publish relevant information that affects your readers, oh well.
    BTW, all of this is clearly written in the Terms of Agreement, but it doesn’t look like the author looked into that very carefully.

    1. Hi Chuck,

      We have not censored your comment. I have forwarded it to Katrina, and asked her to do some more research in order to formulate an appropriate response. As you observe, Switzerland has passed severe new surveillance laws. To the best of my knowledge, however, it is not yet clear how (or whether) these apply to VPNs.

      Hopefully Katrina will be able to uncover this information, but as VPNs are often something of a grey area, hard facts about how data retention laws apply to them can be difficult to find (precisely because their position has not been clarified by law). If in doubt, though, it is most certainly best to assume the worst.

    2. Hi Chuck,

      To repeat what Douglas said, we did not censor your comment, we were just doing additional research to see if we could find any more information on how Swiss data retention laws affect VPNs (if at all, given that they are a gray area, as Douglas already pointed out). I failed to find any concrete answers, but will update the article as more information comes to light. In the meantime, I have updated the article to flag the potential security issues you raised that come with VPNArea being hosted in Switzerland.

      1. FWIW, VPNArea’s FAQ states that,

        “Our hosting is based in Switzerland. Our company is registered in Bulgaria. Since we’re not an internet provider we do not fall under the data-retention laws in the country where the company is registered. Therefor we do not keep logs of your activity.”

        Katrina has added this info to the article.

        1. Thanks for looking into the matter Douglas and Katrina. I guess it is indeed a gray area, although Switzerland does not appear to be a safe country for privacy (at all). Does anybody speak Swiss Deutsch and want to start reading through the original laws/regulations? (rhetorical question, of course 🙂

    3. Hi @Chuck,

      Please note that we have 0-logging policy which means that NONE of your data or activity on our VPN servers will be logged and stored the servers we have in Switzerland.

      Only the web site, emails and authentication database are hosted in Switzerland, but note that WE DO NOT require Personal Details for signing up. Name and Location are clearly marked as optional to provide during signup, so even though you’re not a fan of Swiss privacy there isn’t much that we have on those servers in Switzerland so I don’t think there is a reason to worry about our users privacy.

      No logs. No personal details required for sign-up. Emails and web site data hosted in Switzerland. Bitcoin accepted. Legal jurisdiction Bulgaria. Pristine record of keeping users privacy since beginning of business in 2013… This amounts to a pretty good privacy setup to me and not “misleading” at all.

      1. Sounds good Dimitry. After doing some more research, I’m planning on giving you guys a try after ExpressVPN subscription runs out (ExpressVPN sucks).

  13. Hi Katrina, did you bother reading their Terms of Agreement before writing this review? They are based in Switzerland (physically) and are under Swiss data retention laws. This is not a good thing at all, as other writers on this website have already pointed out. Only “legally” are they a Bulgarian company, but that doesn’t matter for privacy, because all data is under Swiss law, (aka data retention laws). Please look into this. Advocating that Switzerland is somehow good for privacy is false and misleading to everyone reading this.
    YOUR QUOTE: “This makes for a killer combination, as Bulgaria does not apply the EU Data Retention Directive (DRD), and Switzerland is famed for its data protection laws.”

  14. I’ve tried many VPN services before. This is by far the best experience I have had so far. Their software works very well (I’ve used it on Windows and Android). Their servers are fast and located and many countries.
    The author of this article mentions ChromeOS support but I have yet to find any information on how to setup my Chromebook. To me this is the only CON!

    VPN Area – Poor Client support, “7 Day Money back” is a waste of time. They do not reply to your emails or requests. No option to cancel in members area.
    Now for service: Very poor members area, they use native openvpn app for ios. they do not support socks5 proxy, they do not support openelec vpn.

    1. You requested a refund on 2nd of December and by 5th of December your refund was completed. Therefor your statement is not true regarding our money back guarantee.

      All that is required to cancel with us is to send your username to refund@vpnarea.com and it’s explained in the Refund Policy to which you have access before you sign-up. We can confirm you’ve received your refund successfully.

      We have our own iOS App which works in conjunction with native OpenVPN Connect, that is how ALL VPN companies do it, in order to provide users with access to the best VPN protocol OpenVPN. Thanks to our special iOS VPNArea app It is very easy to configure out service in iOS it takes less than 3 minutes if you follow our guide.

      Due to limitations by Apple until few months ago it was not possible to create independent OpenVPN app that uses OpenVPN protocol. This recently changed but only on theory, it still remains to be seen if an actual OpenVPN app can be developed by any VPN company.

      We’re not a Proxy service, we’re a VPN service, that is why we don’t offer Socks5 proxy, there is also little to no demand for it by users, after all a socks5 proxy can be hazardous for user’s privacy.
      We don’t have openelec support but it’s on our agenda to provide it in the future, thank you for the feedback.

    I’ve been with VPNArea for about a year and a half now. Their service is really worth the pricing. They’ve upgraded servers and expanded since I’ve been with them. I am a South African user and can highly recommend them to any other SA user. FPB is going to hit hard soon due to ANC’s internet bill, getting the right provider now will save you from trouble and headaches down the road. The only negatives I have is that their skype support use to be active a lot. A year later, and they are barely on. Not sure what changed internally.

    As for speed, I have 100/50 (94/49 in reality) connection (telkom backbone). When using the Cape Town server, it seems to be speed capped at 37/37. Where as using the Joburg 1Gb/s, I get 87/49 (The change is minimal) I’m hoping that Cape Town gets upgraded to 1Gb/s. They are bringing out another 1Gb/s Joburg server. There are quite a number of SA users already.

  15. John according to our records you were successfully refunded within 2 days of your request.
    We hope that your doubts were put to rest since you’ve received your refund.

    We want to also clarify to the people reading that the reason for you to request a refund according to you was that a member of your family bought the account without your permission and not because you did not like the service.

    1. Hi Dimitri

      I have been waiting for my refund for two weeks. Why do I have to resort to this posting messages like this to get my my money back. And why are your staff no longer responding on my email request for a refund. I was first told 48 hours and then another 48 hours and then it was on the way, its been two weeks

      1. Daniel, as per our email correspondence we have proof that we’ve refunded you over PayPal and we’ve showed you the screenshot from our PayPal account that your refund has been completed. You confirmed that your PayPal indicates that we’ve refunded you successfully.

        You also confirmed that your bank showed your refund from Paypal as “pending” in your bank account. Then suddenly you accused us that we “cancelled” your bank’s refund procedure, something which we’re physically unable to do. This is an issue you must take up with your bank and the payment method you’ve chosen (PayPal) and we’ve expressed our readiness to cooperate should PayPal need any information from us, but it is highly unlikely they will since we’ve refunded you and it shows clearly on PayPal that we did.

  16. This web side is a scam. I tried to cancel my order 5 min after I bought it. Service is not what you order. I sent 5 emails to the company to cancel my order. There is NO way to contact anyone except for email. They will not email you back. Beware of this company. SCAM.

    1. Hi John,

      I can only say that my experience differs. I have found VPNArea to have one of the friendliest and most helpful support teams I have dealt with.

    2. According to our records you’ve been refunded within 2 days of requesting the refund.

      Also your statement that the “service is not what you order” seem false since you emailed us to say: “My daughter picked up this account without my permission.” which indicates that you did not mean to order this service at all.

      We understand that you may have had less than pristine experience with other companies when requesting refunds and this may have prompted this abrupt and exaggerate comment about our services.

      We assume that you’ve received the refund successfully and your doubts are put to rest now since we have not heard from you regarding our follow up on the refund.

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