FlashRouters Review

Review of: FlashRouters
Router By:

Reviewed by:
On August 13, 2015
Last modified:November 7, 2016


FlashRouters is a superb provider of flashed Tomato and DD-WRT routers, read our full FlashRouters Review to see how you can benefit.

 FlashRouters Review FlashRouters Review Summary

On the whole FlashRouters is one of the best providers of flashed routers on the market. Their routers, which come with a choice of Tomato or DD-WRT, help you obtain the best out of your router – whether it’s old or new. Read our full FlashRouters review below, to find out more about their great service.

Video Review

If you’re unsure as to what a flashed router is, then have a look at the fantastic video below.

Pricing & Plans

FlashRouters sells 15-20 different types of routers from 4 of the main manufacturers: Linksys, Netgear, Asus and TP-Link. The models they sell vary from low-end examples such as the Linksys E1200 ($89.95) to full powerhouse routers like the Netgear R8000 ($429.95). These prices are similar, and in some cases lower, than what other flashed router providers are charging. For this price, you also get their fantastic support, which we outline later on in this post. It is more expensive than if you bought the router on its own and then flashed it yourself, but you could end up with a number of problems, again, we will discuss this further on.


For the price, you also get a 7-day faulty router cover, a 90-day hardware warranty, and a 30-day satisfaction guarantee all for free. If you wish to, you can also add additional warranty and support time, either when checking out or in the future. That is a lot more than you would get if you purchased your router from your local IT shop! Also, if you buy a refurbished version, you will be provided with a discount which ranges from $30-$70, depending on make and model.

Should you already have a router you wish to install DD-WRT or Tomato on, you are also able to purchase a support plan that will help with the flashing and VPN installation process. Depending on which plan you opt to go for, you will also receive up to a year of support. Before purchasing this, make sure they support your VPN provider, but with a growing list of 53 (and 4 Smart DNS providers), the answer is most likely a resounding yes.


They also sell some media streaming devices such as Roku, Apple TV, and Boxee. If this is the only item you’d like to purchase, then you’re better off buying it somewhere else.

To pay for your router, you can use any traditional credit card types as well as PayPal. It would be nice to see support for BitCoin as well, like the VPN providers they support, but it’s non-essential.


As their name suggests, FlashRouters is a company that specializes in flashing custom firmware onto routers. While, there are a number of different types of firmware available online, they only focus on the most popular two: DD-WRT and Tomato. They are based in New Jersey, USA which is great for all North American and Canadian customers, but will mean slightly more expensive shipping for customers in other places around the world.

As mentioned the company primarily sells flashed routers but also has media devices on offer. They mainly specialise in VPN optimising routers and have solid relationships with all the main VPN providers to be able to solve their customers’ needs.  They have also invested a considerable amount of time into helping customers optimise the through-put, Wifi and VPN speeds through ideal firmware settings.

Visit FlashRouters »

Security & Privacy

Since FlashRouters only provide the physical routers, the security you obtain by running VPN on these, purely depend on the VPN provider you choose. To help you out with this, we have created a 5 Best list around the topic.

In their Terms and Conditions, and Privacy Policy they clearly highlight that they do not sell or distribute any information they obtain from you during your purchase, which is great to know.

The website

The FlashRouters website is clearly laid and easy to navigate. In their top navigation menu, you can easily find all the products and support services, while in their footer lies more in-depth information relating to their service. While it does look slightly old-school, there is nothing wrong with that, it would be nice to see a slightly fresher and modern design.


They also run a blog that is kept up to date with tips and tricks, the best devices to use, recommend VPN providers and information about various streaming news.

All of their social networks (Twitter, Facebook and Google) are kept up to date with the latest news. It’s refreshing to see that these aren’t mirror copies of each other and they also share various security and streaming news from favorite news websites.


FlashRouters has extensive support mechanisms: email, ticket, live chat, remote desktop, knowledge base and phone.  While none of these are 24/7, it’s nice to see such a significant range. We had a chance to test out all of them apart from phone, as it is only toll-free from the US and Canada.

Their live chat, email and ticket systems were usually quick to reply and they were able to help us with most things that we were stuck on. For complex issues, where they need access to your desktop you will need most likely need remote support.

Their remote desktop support is available between 10am and 5pm EST weekdays, but it is possible to receive support outside of these hours if previously discussed. We tested it a multiple times and found that it is absolutely fantastic. Not only was the staff extremely friendly but also very knowledgeable and helpful. We did ask a question that they weren’t able to answer immediately, but they researched it for us and gave us a solution within a day.


The knowledge base was a letdown, half of it was related to service closure times and the other half to very basic technical questions. We would have liked to see it populated with guides on optimising speeds, installing add-ons, configuring set-ups, sharing devices and printers, and generally more in-depth.

The Process

Signing Up

Ordering from them was extremely easy. All you need to do is select the product, enter the shipping information and pay. You can also select add-ons, customizations for your VPN provider and enter any other special setup requests. US deliveries will take 2-3 business days, while international customers will need to wait around a week for their product. Such a short lead time for flashing, configuration, testing and shipping is very good in our opinion.

FlashRouters: DD-WRT and Tomato

We received our flashed router, running on Tomato firmware. Within the box, there was also a manual on how to set up and optimize our settings. We were also able to talk to support and get some optimisation tips that were more specific to our use case. Within the introductory pack, there was also a guide on how to setup of your router so that you can appear to be using devices from different countries (i.e. your phone in your home country and your laptop connected to the Netherlands via a VPN).

After we done our testing on the Tomato firmware, support was also able to remote flash our router with DD-WRT.

While we like the feel and performance that both firmware provider, we do prefer Tomato as it’s better optimized for VPN. Clearly the big advantage of both is that they allow for a larger range of settings: Quality of Service, UPnP, VPN Client and Server, better logging, better optimisation, and the list goes on.

Performance (Speed, DNS and IP Test)

We tested the pure speeds of our internet connection through Ethernet and WiFi, and in both cases found no loss from our 30/3 Mbps pure speeds. If you have faster internet, then it should have very little problem with these as well.

As you can read in our R7000 review we also tested VPN on our router. We obtained no speed loss for this either, but our research shows that VPN download speeds will top out at around 42Mbps.

Clearly, IP, Speed, and DNS leak tests will depend on the provider you have chosen. We recommend looking at the aforementioned list to find the right one for you.

Other Routers

We had the chance to test the Netgear R7000 (full review here) and found it to be all round superb. We also received an AC66U from them previously. From our experience of both of these, we believe that FlashRouters provides quality product with high attention to detail.

Other Services

During our FlashRouters review, we had the chance to test their remote desktop support, which you can also buy separately, as mentioned in pricing. The main reason for this is that if you already have a router and want Tomato or DD-WRT on it, but are unsure of doing it yourself. We also gave them a test on this aspect, and got them to set up one of our old Asus routers to run Tomato instead of the stock firmware. They were also able to help us optimize this.

Therefore, if you already have a router but want some help on setting up, optimizing and general improvements, then we highly recommend getting one of their support packages.

FlashRouters Review Conclusion

We liked

  • Best support we’ve seen so far
  • Great technology
  • Wide range of products

We weren’t so sure about

  • Knowledge base is very bare
  • Slightly expensive

We hated

  • Nothing

If you want a Flashed Router then look no further. FlashRouters can either sell you one that is already fully set up, or they can help you customize your existing one. While some services are lacking, and they are slightly expensive, on the whole we found their packages to be jam packed with value.

Visit FlashRouters »

Peter Selmeczy I am an engineer by trade and tech geek by night, who's passionate about sharing his knowledge with the people. Find me on Google+.

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15 responses to “FlashRouters Review

    Do NOT waste your money. The advertising that it comes with basic support is false.
    There is NO customer support. They do NOT have even a phone number to contact them. You could send an e-mail, but they will NEVER solve your problem. They respond by sending links to different articles on the website and hope you just leave them alone. …well and leave them your money.

    i purchased a 3 band vpn router from; They screwed up the initial setup and i spent hrs going back and forth emailing the tech support. The tech support was simply just rewording my request with generic replies and referring me to obscure articles.
    It became very clear, that just wanted me to go away and were not interested in resolving my issue, i just wanted to get online. Took days just to get online.
    Then only 1 of my 3 bands was working properly and that resulted in a another set of back and forth emails which lasted weeks.
    Tried to run my amazon fire stick through VPN router with no success; At the point the tech support pretty much told me to go away and stop responding altogether.
    In short this company is a RIP Off: you are better off just using a regular router and install a VPN on your devices. This is alot easier and cheaper

    My gf bought this and when buying she did not provide my VPN account- but it didnt even ASK!

    Customer Service is terrible for paying for premium support-

    They completely complicated an interface by Asus that was built to be consumer friendly.

    I follow their instructions and my router completely kicks me out and shuts down that internet connection.

    1. Hi acast009,

      – They completely complicated an interface by Asus that was built to be consumer friendly. – I will just note that the whole point of having a flashed route is that the default UI is replaced with DD-WRT. This is why people buy these routers.

      It sounds like customer support is not doing its job. Can you ask for a refund?

    They have one of the worst customer services I have ever had the misfortune of dealing with. I have NEVER seen such a poor service.

    1. There is no phone number to contact them.

    2. When you send them an email, it usually takes days, or if you happen to be lucky, hours for them to send you a response with a link to connect to them. This is where your short-lived luck runs out. It may take an entire day, or NOT AT ALL for them to connect to you.

    Either EVERYONE in their IT department is named “Tom”. Or, there is only ONE person making feeble attempts at addressing everyone’s problems.

    I sent them an email at 1353 on 20 Aug for a recurring issue which rendered my router useless. Tom replied 2 days later, on the 22nd at 1511. I happened to be working on my computer, so I immediately clicked on the link he had sent me. Then, I waited. And waited. And waited. And as of 0853 today (the 23rd of Aug), I am STILL waiting!

    I sent this Tom an email asking him how many more hours I had to wait? I never heard back. So, I have sent another email asking for my money back. This is the second time I’m doing this. But THIS time if they don’t refund my money, I’ll go to the ends of the world if I have to, including take legal action to make sure they don’t pull this crap on anyone else..

  1. Peter Selmeczy, do you work for FlashRouters? It literally takes 10 minutes to flash a router. Why would you pay the insane premium they are charging?

    1. Hi Mark G,

      True – flashing a router with DD-WRT is neither difficult nor time consuming. But as someone who has bricked a $200 router while trying to do just this, I can fully understand why many people would prefer to buy their routers pre-flashed (albeit at a fair premium). Flashrouters does what it does very well. If you are not interested in its product, then fair enough, but I don’t think it fair to judge the service based on this preference.

    I just heard of Flashrouters. How would you compare them to Anonabox PRO? The Anonabox has both Tor and VPN embedded in it. I can actually tunnel Tor through the VPN. I can also use any VPN that utilizes OpenWRT. Pretty cool stuff. The Flashrouters look pretty bulky. My device can easily fit in my pocket. Does Flashrouters offer a travel device?

    1. Hi Matt,

      Your Anonabox PRO sounds pretty funky!* My main concern is that (as far as I can tell) the router is tied to using Hide My Ass, which is not a service I recommend. I don’t think Flashrouters sells any travel routers, but it does sell some very powerful routers (1Ghz CPUs), whicxh is the main advantage of using its service.

      *I’m not sure what the current state of play is, but the original kickstarter campain for Anonabox left alot of people unhappy.

    Pleased to say that things turned around for the better. The Tech honoured the teamviewer meeting (approx. 45 late), and spent considerable time working through the issue. I needed to send something urgently, so he stayed online until it was resolved – given it was afternoon here (in Sydney), it must have been the wee hours in New York, where I presume he was.

    At any rate, a positive outcome.

    I’m having the same issue. Within the DD-WRT user console I changed a ‘time zone’ setting from the default (Europe/Berlin) to my local area. From that moment forward I lost connectivity. I’m a novice, so should have known better – nonetheless… Started a ticket shortly after. Had one response several hours later, requesting that I send screenshots – can’t do that without a connection, so took photos and sent using my phone. Waiting to hear back. Have been looking forward to using the router, and am frustrated that it’s taking so long to get the issue resolved. I’m hoping customer support doesn’t just work during standard business hours in the US. If so, I’ll be waiting another day…

    Jess is spot on. Their products are good, but the customer service is complete and utter garbage. I wish I had done more research. Looks like I’ll be setting this up myself even though I also paid for the premium support package.

    Their products are good but unless you are a software engineer don’t bother. There is no customer service. I purchased the premium support plan but they refused to call me and only wanted to email me. I waited for them to remote connect to my computer but they did not respond. I finally figured it out myself.

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