Ray Walsh

Ray Walsh

janvier 25, 2018

Offres et tarifs

Private Internet Access propose des abonnements à son VPN aux tarifs dégressifs selon de la durée de souscription, avec des formules à partir de 6,95 $ par mois. Si vous êtes satisfait du service ou des renseignements que vous avez pris et que vous souhaitez dès à présent faire des économies, vous pouvez choisir l’abonnement de six mois à 5,99 $ par mois ou l’abonnement annuel à 39,95 $ (l’abonnement vous revient ainsi au prix dérisoire de 3,33 $ par mois). Nous savons que ce montant n’est pas négligeable, mais compte tenu des fonctionnalités discutées ci-dessous et par comparaison avec l’ensemble du marché du VPN, cette offre reste une bonne affaire.

PIA Pricing

Pour ceux qui souhaiteraient essayer le service sans prendre de risque, vous avez sept jours pour vous rétracter et vous faire rembourser, ce qui rend encore plus attrayant le modèle tarifaire déjà attractif de Private Internet Access.

PIA Payment Methods

Pour le règlement, Private Internet Access accepte les principales cartes de crédit, PayPal, les paiements en espèces et même en Bitcoin (ce qui rend l’opération quasiment anonyme), en plus des autres options présentées dans l’image ci-dessus.

Conclusion

  • ProsAVANTAGES
  • Un tarif à peine au-dessus de la moyenne
  • Un chiffrement excellent
  • De nombreuses options de protocole
  • Une vitesse élevée
  • ConsINCONVÉNIENTS
  • Un peu d’attente quand on contacte le service d’assistance technique

Évaluation vidéo de Private Internet Access VPN

Nous avons réalisé une vidéo du test du VPN Private Internet Access ; vous pouvez la regarder ci-dessous.

Fonctionnalités

Bien qu’étant une filiale de London Trust Media Inc. (ce qui laisse supposer des liens avec le Royaume Uni), le siège de Private Internet Access est dans le Michigan aux États-Unis. L’entreprise n’essaie en aucune façon de cacher ce lien, – ce qui est assez déconcertant compte tenu du réseau de surveillance des « Five Eyes » – contrairement à d’autres fournisseurs qui cachent où ils sont immatriculés et où se trouve leur siège social ou qui, du moins, rendent l’information très difficile à trouver.

Private Internet Access VPN Review

Ils ont des serveurs pour le VPN Private Internet Access dans 25 pays (bientôt plus), l’Amérique du Nord et l’Europe étant déjà bien couvertes. Par ailleurs, l’Asie et le Moyen-Orient sont également couverts et il va sans dire que la présence de serveurs en Australie et en Nouvelle Zélande est très appréciable. Qui plus est, vous avez le droit de connecter simultanément cinq appareils, de sorte que tous vos appareils soient couverts.

PIA Servers

Très pratique, la page serveur sur le site web principal montre les clients et les acheteurs potentiels, de même que le nombre de serveurs, leur emplacement et les statistiques de bande passante, autre exemple de l’attitude orientée client de l’équipe de conception. Cliquez sur le lien pour essayer directement le service ou continuez à lire cette évaluation du VPN Private Internet Access pour en savoir plus sur la sécurité.

Visitez PIA »

Sécurité et confidentialité

Le VPN Private Internet Access propose certaines des meilleures mesures de sécurité et certainement la gamme de choix la plus vaste du marché. Vous avez le choix entre les protocoles PPTP, L2TP/IPSec et OpenVPN. Ceci dit, la dernière option est sans conteste la meilleure disponible, ça n’aurait donc pas beaucoup de sens d’en choisir une autre (en tenant compte des fois où la sécurité n’a peu, voire pas d’importance et que la vitesse et les problématiques de déblocage sont la priorité).

Par ailleurs, vous pouvez chiffrer vos données avec un chiffrement AES allant jusqu’à 256 bits, les authentifier avec un hachage SHA256 et établir une liaison avec une clé RSA 4096 (bien que cette dernière option risque de causer des ralentissements). Cette multitude de choix peut paraître impressionnante pour un novice, mais l’équipe de conception de Private Internet Access a tout prévu : vous trouverez des conseils et pour chaque option, on vous expose les différents résultats potentiels de choisir telle option de sécurité plutôt que telle autre. Pour en savoir plus sur le développement du VPN, rendez-vous sur le site de PIA ou consultez les paragraphes ci-dessous.
Private Internet Access Review
Le contrat de licence de Private Internet Access stipule clairement que le service ne nécessite pas d’enregistrement. Toutefois, si le fournisseur recevait une ordonnance raisonnable du gouvernement ou d’un tribunal lui demandant des données d’utilisateurs, ses responsables seraient contraints de s’y plier. Le problème, c’est qu’ils ne collectent aucune information et que rien ne les oblige à le faire, comme en témoignent les récentes assignations du FBI auxquelles PIA a tout simplement répondu quelque chose comme : « Nous ne pouvons pas vous remettre ce que nous n’avons jamais stocké. »

Comme pour tout autre service, il existe un élément de bonne foi chez le fournisseur qui l’empêche d’abuser de l’éventuel pouvoir qu’il pourrait avoir sur vous, quelque soit ce qu’il a à y gagner. Ceci dit, nous avons toutes les raisons de tenir Private Internet Access en haute estime. De nombreux tests sur ce site et ailleurs partagent ce sentiment.

PIA Logs

Le site web

Quand j’ai parcouru le site de Private Internet Access, il m’a dans l’ensemble laissé une bonne impression. La bannière en haut de page comporte des liens vers les informations basiques, une rubrique contact et un accès rapide aux abonnements.
Private Internet Access VPN
Les liens en pied de page quant à eux renvoient à des informations plus poussées, ainsi qu’aux mentions légales qu’il est important de lire si ce n’est pas déjà fait.

PIA Website Bottom

On y trouve également un lien vers le blog du VPN Private Internet Access, mis à jour chaque semaine (ou plus) et tenu par le fondateur de PIA et du Parti pirate suédois, Rick Falkvinge. Ici, à BestVPN, on vous recommande vivement de lire ce blog, que vous souscriviez à PIA ou non.

PIA Blogs

Assistance

Malheureusement, le chat pour contacter l’assistance technique a disparu depuis notre dernière évaluation du VPN Private Internet Access ; il faudra donc se contenter d’ouvrir un ticket en cas d’incident. D’un autre côté, les guides vidéo étape par étape que l’on peut trouver dans la base de connaissances sont assez complets et vont de la simple installation au firmware DD-WRT et aux routeurs Tomato.

PIA Support

On y trouve aussi plus de 300 articles traitant de tout ce se rapporte de près ou de loin aux VPN en général, ainsi que des discussions spécifiques sur le service VPN de PIA. Si l’assistance technique n’a pas toujours été des plus rapides, elle a été d’une grande aide.

Processus

Inscription

Pour installer le VPN Private Internet Access, il suffit de s’inscrire et de payer un abonnement, le degré d’anonymat de cette procédure dépendant entièrement du moyen de paiement cité plus haut que vous choisissez. Ensuite, il suffit de se rendre dans la rubrique téléchargement et de suivre les instructions d’installation pour votre plateforme. Passons à présent au client.

Client Windows de PIA

PIA Windows Client

Le client Private Internet Access pour Windows est l’un des meilleurs en termes de performance et d’options intégrées, si ce n’est le plus remarquable en termes de style. On trouve tout ce dont vous avez besoin en un clic et on peut soit développer, soit réduire les paramètres dans la moitié droite du client à l’aide du bouton Simple/Avancé situé dans le coin en bas à gauche. En cliquant sur « Simple », les champs de connexion et un menu déroulant permettant de choisir du serveur s’affichent dans la partie droite du client comme le montre l’image ci-dessus.

Private Internet Access Software Client

En cliquant sur « Avancé », on fait apparaître le menu permettant le choix du chiffrement qu’on évoquait précédemment dans cet article. Cliquer sur le bouton « Connection » permet de faire apparaître des options utiles comme le réacheminement de port (utile pour le P2P bien qu’un peu moins sécurisé). Autres points positifs : une option Arrêt d’urgence au cas où la connexion Internet lâcherait pour une raison quelconque et une protection à la fois des DNS et IPv6 sur lesquelles nous reviendrons dans la section Test ci-dessous.
PIA Windows Clent Connection Settings

Enregistrez vos paramètres, allez dans la barre d’état système (dans la barre des tâches, à côté de l’heure), puis cliquez avec le bouton droit de la souris sur l’icône Private Internet Access. Cliquez sur « Connection » pour vous connecter à un serveur. Le dernier que vous aurez choisi apparaîtra en haut de la liste des serveurs disponibles.

Même si d’un point de vue esthétique, le client n’a rien d’exceptionnel, il fonctionne en permanence sans le moindre heurt et il offre une telle quantité d’options intégrées qu’il mérite une recommandation spéciale parce qu’il est, soyons honnête, excellent.

Performances (tests de vitesse, DNS, WebRTC et IPv6)

Les tests de débit étaient tout à fait honorables, avoisinant en moyenne un peu moins de 10 Mbps en débit descendant sur les serveurs du Royaume-Uni ; le débit est même monté jusqu’à 12 Mbps sur les serveurs néerlandais. Plus impressionnant encore, les vitesses aux États-Unis n’ont presque pas baissé lors des tests avec ou sans VPN ; on se situait en moyenne aux alentours de 6 Mbps, ce qui est plus que suffisant pour les besoins de navigation courants et de streaming haute définition, mais qui peut être un peu plus gênant du côté des P2P. Encore une fois, la proximité géographique a eu une influence sur les vitesses plus réduites des serveurs situés aux États-Unis pendant mes tests.

PIA Upload
Les graphiques montrent la vitesse la plus haute, la plus basse et la vitesse moyenne pour chaque serveur et chaque emplacement. Consultez notre explication complète des tests de vitesse pour plus d’informations.

Les fuites DNS étaient, comme dans notre dernière évaluation du VPN Private Internet Access, inexistantes. On n’a relevé aucune trace de fuite DNS ou WebRTC en utilisant ipleak.net, ni de fuite IPv6 en utilisant test-ipv6.com. De plus, le site doileak.com, sorte de mélange des deux autres tests, n’a rien révélé non plus. Même si tout s’est bien passé pendant nos tests, c’est toujours utile de tester sa connexion de temps en temps pour s’assurer que tout fonctionne comme il faut.

Autres plateformes

Le VPN Private Internet Access est compatible avec Mac, iOS, Android, Linux, en plus du client Windows, de DD-WRT et de Tomato.

PIA Platforms

Le point essentiel à retenir est que le même niveau d’attention, d’informations de configuration, d’assistance et de fonctionnalité est disponible sur toutes les plateformes, comme on est en droit de l’espérer et de l’attendre.

Android

L’application Android dédiée de Private Internet Access est la copie presque conforme de son grand frère Windows, avec un arrêt d’urgence et les mêmes options de chiffrement stylées parmi lesquelles choisir. On peut en dire autant de la connexion automatique et du SSL. C’est là que la possibilité de choisir le protocole TCP plutôt que l’UDP entre en jeu, puisqu’il est très probable que vous vous connectiez au WiFi à un moment donné dans votre vie quotidienne ou en déplacement. Comme pour le client Windows, on retrouve l’arrêt d’urgence d’Internet intégré, des options pour définir le type et le niveau de chiffrement et le choix de connexion automatique au démarrage de votre smartphone.

Private Internet Access Android Client

Les débits étaient plus que suffisants pour SoundCloud et YouTube, en plus de la navigation habituelle. Que tout le processus soit simplifié pour les portables tout en gardant un niveau de sécurité convenable relève de l’exploit. Continuez la lecture pour découvrir nos quelques remarques de conclusion sur Private Internet Access.

Conclusion du test du VPN Private Internet Access

Ce que j’ai aimé

  • Sa force de chiffrement et son exhaustivité
  • Un même client sur toutes les plateformes
  • L’absence d’enregistrement
  • Accepte les Bitcoin
  • Son prix compétitif
  • La possibilité de se faire rembourser si on change d’avis

Ce sur quoi j’ai un avis mitigé

  • De rares fluctuations de performances
  • L’assistance technique qui met parfois du temps à répondre

Ce que j’ai détesté

  • Rien

Dans un marché du VPN saturé où les astuces marketing sont nombreuses et où le design l’emporte sur la sécurité, Private Internet Access se démarque par sa simplicité et se concentre sur sa mission première de respect de la confidentialité des utilisateurs. Il y parvient grâce à sa politique d’absence d’enregistrement, à un chiffrement rigoureux et à ses options de paiement anonymes, sans parler de l’abondance de choix en règle générale. L’absence de chat pourrait en décevoir certains, mais le prix modique de PIA, sa période d’essai de sept jours sans risque et la sécurité à elle seule pourraient en valoir la peine.

Visitez PIA »

Ray Walsh

Écrit par

Publié: janvier 25, 2018.

March 22nd, 2018

I am a freelance journalist and blogger from England. I am highly interested in politics and in particular the subject of IR. I am an advocate for freedom of speech, equality, and personal privacy. On a more personal level I like to stay active, love snowboarding, swimming and cycling, enjoy seafood, and love to listen to trap music.

86 réponses à “Évaluation de Private Internet Access VPN

  1. Branden dit :

    DON’T PURCHASE THIS SERVICE:
    I made the mistake of purchasing this service for 1 year. After about 14 days of the service working just fine, it started to get very finicky. It would literally disconnect me from the internet. After about a week of this, I found a new VPN. I asked for a refund or partial refund and they refused. Some customer service with a garbage service provided. If they service isn’t working, they should at least offer a partial refund.

  2. Ian Gardener dit :

    ZERO CUSTOMER SUPPORT!

    I paid for a sub and never got my activation email. I got my receipt instantly, auto responses to my complaints immediately, but no software,no refund and nobody answers my queries. BEWARE !!!

  3. Teevy dit :

    Yeah, if you’re on mac osx their client sucks. It will work for a while then it will have to be reinstalled which includes opening the terminal and removing deep files, then restarting. It won’t work across accounts on the same computer and after almost a year they won’t fix it. They’re nice, but they won’t fix it.

  4. Emilio Aguilar Ladrón de Bolonia dit :

    Utilizo PIA desde Europa. La mayoría de los servidores en paises europeos son muy rápidos y fiables. Se conecta pronto y no hay interrupciones del servicio. Es una VPN totalmente aconsejable y después de probar otras, decidí seguir con ellos (ya son tres años). Actualmente pago 59,95 $ por dos años de servicio.
    Mi único temor es que la NSA o cualquier otro servicio de los EEUU puedan acceder a la red PIA, quiero creer en su profesionalidad pero la duda siempre existe.

  5. Michael Dembski dit :

    This is a case of you get what you pay for. As mentioned in the article, support is very poor. What isn’t mentioned is the frequent billing issues. For the last two years I have been double billed and have had to refer to my credit card. I thought the first was just an innocent mistake, but not twice. I am cancelling service

  6. kingu3 dit :

    the Chrome extension  unblock netflix t
    9/10 for me

  7. Alexey Trubetskoy dit :

    I am from Russia, we have new anti internet freedom laws so I decided to buy a good VPN subscription. I chose PIA after reading several reviews. I bought a yearly subscription. I installed it and it worked fine, but after restarting my PC I cannot launch the application again. I have tried everything to launch it again and obviously contacted technical support, but they are giving me standard advice that does not apply to my problem and seem to be going around in circles. I have asked for a refund but since it’s after some “7 day period” I can’t get my money back even though the product that I bought is faulty and simply does not work! I could not have asked for a refund within the 7 days as I did not realize that the problem existed at that point. The company has been horrible to me and I advise everyone to avoid it. There are a ton of other options available and I will be trying one as well.
    I can post screens of my emails with the support if you need them, but trust me, the guy is just copying notes from some manual instead of actually trying to help 🙁

    1. Douglas Crawford dit :

      Hi Alexey,

      The first thing I suggest you do is competetly remove every trace of PIA’s software from your PC using Revo Uninstaller (the free version is fine for this), then reinstall the software. If this doesn’t work then get back to me, and will try to assist you as best I can. I am aware that PIA’s support is not its strong point.

  8. Lee dit :

    Hi, I found this site only because I was researching a replacement for PIA. Initially, the service was great but over the past year the speeds have been variable and I was getting disconnects. Disconnects that their software did not warn me about at times so I was surfing “naked”.

    When I sent in a support ticket complaining about the above, it took about 2-3 days for a reply which was just copy and paste from their support manual. Seriously?

    Luckily, my subscription was just about up but I was going to leave anyways.

    1. Douglas Crawford dit :

      Hi Lee,

      Support is definitely one of PIA’s weaknesses.

  9. Rich dit :

    I recently had an account issue, submitted a ticket and within an hour or so had an email conversation with a very helpful PIA tech support person who solved my problem. I use PIA on a Macbook Pro, a Dell PC two IPads and two iPhones and I have zero complaints. For the price and the service provided, I have no reason to look for anything else. I am definitely getting what I am paying for.

  10. al dit :

    PIA does not unblock BBC iplayer – I used to be able to access it, but alas no more! Somehow BBC has figured out I’m using a VPN.

    1. Douglas Crawford dit :

      Hi al,

      There is no mystery behind how these blocks work. Services such as the BBC and and Netflix simply block all IP addresses known to belong to VPN providers.

  11. Steve D dit :

    I’m in the UK and have tried many VPNs. I find PIA not only meets all my needs but the speeds I get are excellent (5% down on my 200mbps when not on VPN). I don’t have any comments relating to support because I’ve never had to use it but I’m willing to accept the comments of others are true and accurate.
    As a package I can rate PIA only as I find it and that’s pretty good.

  12. John dit :

    Signed up ten days ago. None of the servers work, and no customer service. What pirates!

    1. Douglas Crawford dit :

      Hi John.

      Hmm. Very strange. I can only assure you that PIA is indeed a reputeable service. Its customer service does leave something to be desired, though.

  13. Beven Spangenberg dit :

    If good support is a selling point then keep searching cause you will not find it with these incompetent group of people labeling themselves as a company!

  14. Jack dit :

    Purchased 4 days ago. 4 emails later and still no reply except that it was received ,but oh so busy. I have loaded onto 4 devices android, ios and windows.Disabled my McAffee as well to try this. None will work for netflix. Keeping getting the same messages . whoopps,something went wrong….Streaming error.
    Does or does not PIA work on Netflix. All i want is an honest answer otherwise i may have made a big mistake for signing for 12 months.

    1. Douglas Crawford dit :

      Hi Jack,

      Netflix is blocking the IPs belonging to many VPN services, and it seems PIA is on the list. Please check out How To Unblock The Netflix Proxy Block for a list of VPN services that currently work with Netflix.

  15. wright dit :

    No customer support. eight days I have been emailing them daily and have had no response back. Doesn’t work for what I wanted and asked for a refund the same day I signed up, within hours. Might be good for other peoples needs but the lack of communication is horrible and not to be trusted.

  16. David Ireland dit :

    Useless.

    It was fine for a long time but no longer – the reviewer is out-of-date. Their customer service/response is non-existent and it can no longer be used to access Sky, BBC and the like from overseas. If you check their IP addresses for the two UK server locations in London and Southampton you will see that only the last 2 digits change each time so for someone like BBC they just block all IP addresses using the first three unchanging sets of numbers.

    1. Ray Walsh dit :

      I don’t think you read the review? It was updated not long ago and does clearly specify the lack of customer support and inability to unblock Netflix US. Having said that, calling it useless is a bit of a stretch! Many users love PIA!

  17. H. Uffington dit :

    PIA advertises itself as needed for VOIP connections. However, they BLOCK the VOIP connections. Misleading. You do not buy a VPN to censor your internet, you buy a VPN to unlock your internet.

    Customer care is hard to reach or does not react at all (even after weeks there is no answer). So that sucks.

    You do not pay much, and you get very little, too little.
    I am looking for something else.

  18. Hi dit :

    Pia dose unblock Netflix now

    1. Douglas Crawford dit :

      Hi Hi,

      Keeping up with this very fluid situation is hard. We are, however, working on a system to provide as much up-to-date information on VPNs and wjether they work with key streaming servcies such as US Netflix and BBC iPlayer as possible.

  19. Hate3LetterOrg dit :

    I hate 3 letter word organizations or companies. Perhaps, CIA is using PIA as a facade – we’ll never know.

  20. Chuck dit :

    Much improved. Had some problems at first now it seems to be working ok. Good tech support . No complaints!

  21. Gordon dit :

    I have been a PIA user for years (main reason for staying was the price and features but with all the new entrants it is getting less noteworthy).

    My biggest gripe is that the customer support is rather terrible. If you ask them anything technical they repeat the same questions and don’t appear to read your replies (seem to be following the “support script” asking for extraneous info). I usually figure out the issue myself after wondering why I even bothered to contact them in the first place.

    The online ticket system doesn’t work for me for some reason so I’ve always had to contact them by email.

    On the plus side the reliability is pretty high with only the rare drop. Also I like that you can setup various levels of security from strong (256bit AES) to weak (PPTP). Privacy also appears to be very high.

    I’m going to start shopping around for a new provider though, to see if I can get higher speeds (only get ~30Mbps on a Gig connection with OpenVPN) and better support.

  22. T.P. dit :

    Price is good, but you get what you pay for as PIA has one of the worst customer services I have experienced in my life! I got replies to three technical questions more almost three weeks after I submitted them. Also, their servers are very slow to send emails to reset passwords. I also tried to get in touch with them via Facebook, no one replied. I can understand it could take some time, but someone there posted some news on the page less than one hour after, then, why not answer me before posting anything crap about some news happening somewhere else? I guess this is a different department, but I am not impressed. If they manage servers and security the way they manage customer service, I am not reassured their service is really protecting my data! I have no other choice but to cancel my credit card to make sure I won’t get charged next month.

  23. Steve dit :

    Not Satisfied with PIA… worked for two weeks on OS X, then major crashes and constant slow downs. Customer Service took almost 3 weeks to get back to me after I opened about 7-8 service requests. Would not recommend even though they came highly recommended.

  24. Dan Sysco dit :

    Their support is non-existent. There’s no phone support and no chat; you must submit a ticket thru their system. When you submit a ticket, there is a notice that they are experiencing a high load of support requests and will answer you when they come to you in the queue. This notice has been there for months. I needed help and waited over two weeks for them to get back to me. I had solved the problem by then with help from others on the internet. I guess that is what they want–just don’t bother their one tech support guy with your little problem. I’ve spent my last dime with them and will find another provider when my subscription runs out.

  25. Anirban dit :

    I have used PIA VPN for over an year now. Excellent software, good servers and even better security. Their forum is excellent for getting help from others while you wait for official tech support. I have had no complaints.

  26. mike dit :

    I asked for a refund after 1.5 hours because their Private Internet Access VPN service wouldn’t install all I got was auto generated ticket numbers 355119, 355125, 355137, 358647, 355169, 356235 and there were many more, but no real reply and no refund. Private Internet Access’s 7 day money back guarantee is worth a bucket of goat shit.

    1. Douglas Crawford dit :

      I’ll just note that this comment arrived two minutes after adrian’s one, which is very similar…

  27. adrian dit :

    I couldn’t even log in to Private Internet Access VPN and when I asked for assistance I got no reply. After a couple hours I requested a refund, in accordance with you 7 day money back policy No reply. If it is this complicated just to get a log in correct and get assistance i rather go to someone else. Stay away from Private Internet Access

  28. Volodymyr dit :

    Requested a refund on 4th of June but never heard from them. I’m afraid I lost my money. No one ever replied to me from their team, so I’m still unaware if the started a refund procedure. I decided to leave this review on several sites to save other people from losing money. I now think that they bought all these editorial reviews because it was the main reason why I subscribed to the service. Which now I massively regret. For the money I paid ($39.95), I can buy a private mobile Wi-Fi router, which I plan to do after such horrible experience. HORRIBLE!!!

  29. Marco dit :

    Really poor support: when things do not work they do not respond to emails.
    They once had a live chat. Now they offer to open a ‘ticket’ but nobody does respond and they leave you in trouble. They do not care about their paying customers and their issues: better look somewhere else

  30. integrity dit :

    PURE VPN is grabage,!! A total waste! NEVER worked correctly on MAC OS X Sierra, and spent more time on tec support than i did actually doing something I wanted to on the computer. Its a good thing they have tec-support, youre guaranteed to NEED it. PUREVPN take a lesson,.. NORD VPN offered a FREE trial…. it downloaded in seconds and was up and running on hulu without having to manually set anything up or reconfigure anything. The NORD vpn seems faster too. and its less expensive,. while they may not have as many servers,.. it works and its pretty fast. thats my two cents.

  31. Don dit :

    What is udp? On iOS, does one have to download the OpenVPN app to use the OpenVPN protocol or is that option available in the PIA app?

    1. Douglas Crawford dit :

      Hi Don,

      Please check out my article on OpenVPN over TCP vs. UDP. Unlike its Android app (which uses OpenVPN by default), PIA’s iOS app does not support the OpenVPN protocol. Setup instructions are available here, however, for using the third party OpenVPN Connect app with PIA.

  32. Omir dit :

    I am looking for a VPN which balances security and privacy as a priority. Might there a few suggestions on any?

  33. pr dit :

    Worked fine at first but the last 2-3 months (Late 2016) its very slow to connect to websites. Takes 5+ seconds compared to 1 sec without it. Have tried other connections,ports,settings,etc and tried reinstalling on windows 10 but still slow. Seriously considering changing to another vpn.

  34. TC dit :

    I’ve been using PIA for a year now. And I have no complaints. It did take some work getting the TAP adapter working correctly at setup but eventually it did. In the time i’ve used it it has only dropped out twice, and a pop up tells you this and it automatically reconnected, again telling me with a popup. The one caveat to this is if you are streaming from a website and the stream stalls you will have to close your browser and the client and restart both (in my experience). If you are having problems with the service it is probably in your setup and not with the client. I would give PIA a 4.5 out of 5

  35. DD dit :

    For many of the same reasons I have just cancelled my PIA account, am now using Avira. The Australian Government has forced ISP’s to block certain sites, as a trial I went to these sites while using PIA and got an online notice tat the site had been blocked. It appears that there is no privacy using PIA.

    1. Douglas Crawford dit :

      Hi DD,

      This should not be happening. Have you checked out my Complete Guide to IP leaks? Another possibility is that the websites you are visiting are not being blocked by your ISP at the behest of the Australian Government, but are themselves blocking VPN users. This is the case with US Netflix, Hulu, and BBC iPLayer. These websites simply block IPs known to belong to VPN providers. And although annoying, this does not constitute a threat to your privacy.

      1. PIA User dit :

        I second this. Heck, even some websites like target.com (surprisingly) or some web forums deny access. Once had my account locked (not a bad thing) by Paypal but that was from my location jumping.

        1. Douglas Crawford dit :

          Hi PIA User,

          Do you know if its a Cloudflare thing?

  36. M dit :

    Since PIA has their own internal mail, they are getting the mail but aren’t replying … being the biggest provider I thought their service would be better ..

  37. M dit :

    Signed up with PIA, but they failed to provide User Name & Password on two different accounts(CC & gift card paying the full $50 a multi year account), its been 1 week with no reply on one account the other 24 hrs. checked spam & getting emails,(even sent backup email acct. to PIA) have had them for the previous year. I’ve been pretty happy and just wanted to sign up for a longer term but the lack of reasonable timely support makes my question the service. I may have made a mistake going with PIA Sent support ticket to PayGarden hopefully they can help me..

  38. Oscat Delgadillo dit :

    Como hago para comprar usuario y contraseña pia

    1. Douglas Crawford dit :

      Hola Oscat,

      To but a subscription for PIA, visit the website and click on the relevant link.

      Para una suscripción a PIA, visite el sitio web y haga clic en el enlace correspondiente.

  39. Erling Hansen dit :

    I have been used it for about 3 years and i like it very much.
    I never had problems and most servers are pretty fast. Great service for a little price.

  40. Tony dit :

    PIA Sucks!!!!

    1. Vitor Rozsas dit :

      Why? Explain.

  41. Jefe dit :

    I am surprised at the negative comments here. I have used PIA as my VPN for 3 years on various Linux boxes with excellent speed of download. In those 3 years, I could probably count my dropped connections on one hand. All of my connections are set up manually on OpenVPN since I want Network Manager to do the heavy lifting and don’t want to use the PIA client (I think it is kind of ugly and unnecessary). I use the PIA .ovpn files under ‘Import a saved VPN configuration’ in Network Connections, and setup is a breeze for several servers in different countries. I wonder if most of the noted problems are due to Windows? I know it sounds like I work for PIA, but I assure you I do not. I don’t know about their customer service since I never use them. For me, I have no complaints, except they are making it more difficult to do your own installs without their client.

    1. Anthony Dickinson dit :

      I am same I’ve been with pia a few years now and had not one problem with them and service. It’s people that have not got a clue I think. The only things that get blocked are site’s that block vpn. It doesn’t matter who ur vpn provider is it will be blocked. Any vpn can be detected. Not so easy to encrypt it.

      1. Douglas Crawford dit :

        Hi Anthony,

        Um… well… I use AirVPN, and it is not blocked by US Netflix, Hulu, or BBC iPlayer. I also know for a fact that ExpressVPN is not blocked by these sites either, and many other VPN providers have also found ways around the blocks.

  42. Luke dit :

    In my first year subscription of PIA. Works well, except for one major design flaw, and I will not renew. They require a Windows user to have admin privileges. No one should require having admin privileges, because if you are hacked the consequences of the hack can be much more severe if you are an admin. You should always run as a standard user. Run specific apps in admin mode if you need them for that app. But that’s not what PIA requires. You trade off getting some security protection with PIA versus additional 24/7 security concerns running in admin mode. You bring that to their attention and they don’t understand, which means they don’t understand security so you should use it.

    1. Douglas Crawford dit :

      Hi Luke,

      You are right that a VPN app should not require admin privileges. So good point.

    2. ManTaboo dit :

      The reason for the escalated privileges are so it can disconnect your internet connection in case your connection to the VPN drops. I know it may seem ‘fishy’ but it’s a security feature.

      1. Douglas Crawford dit :

        Hi ManTaboo,

        But any VPN client that uses a firewall based kill switch can do this without the need for admin privileges.

  43. James dit :

    An important thing to note that is not mentioned in this review.

    After a good look around the web it seems to me that PIA is not a good choice for getting around geo-locking or for streaming video/tv services. There are also reports that all of their servers have been blocked by Netflix so you’ll need to turn to (most likely) a more expensive provider like expressVPN if this is what you want to get out of using such a service.

    That being said they look pretty high quality for a budget service and if all you need is browsing the internet in privacy or some occasional p2p.

    1. Douglas Crawford dit :

      Hi James,

      Netflix is trying to block all VPN users, and whether one works or not these is very hit and miss. Most of BestVPN’s recent reviews (and all of mine) include a “Netflix test” (and BBC iPlayer).

  44. brad dit :

    Well, I read some mixed reviews about PIA. In the end I gave it a try to have my own experiences. I used the Linux version, which means I downloaded the Linux client and installed it – so far so good. First: Connecting issues because of DNS. After I solved this, I could connect to the service. Once I connected, some ip checking sites still showed me my own ip. I even tried the network-manager-vpn-setup version of PIA, but I had some connecting issues this way as well. This service did not convince me. I applied for money back.

  45. nickolas dit :

    Excellent security no dns or webrtc leaks, some fast servers, some slow, very good price for 1 year.

  46. Mario dit :

    PIA has one of the worst teams ever. It’s a notch higher than a free VPN. Their apps are outdated, buggy. Plus, the security is so terrible that there seems to be hackers using their services to the point that their servers/IPs are getting blocked by many sites unlike every other VPN i use.

    1. Douglas Crawford dit :

      Hi Mario,

      PIA cannot really be blamed for the actions of its customers. How would you suggest it improve its “security” to prevent this happening?

  47. Shaun McMaster dit :

    This VPN just randomly drops it’s connection from time to time and during that time you are unprotected. I have had numerous “copyright infringement” emails because while PIA drops it’s protection, BitTorrent and the likes just keeps on downloading.

    This turns otherwise good software into useless garbage.

    DO NOT WASTE ONE PENNY ON THIS GARBAGE…..

    1. Douglas Crawford dit :

      Hi Shaun,

      The PIA desktop client does include a kill switch, which should help with this.

  48. Josh Yelon dit :

    The problem with PIA is that their VPN goes down randomly, then stays down… so now you’re using the network unprotected, and there’s no warning. It’s very unsafe, it’s not real protection.

    1. Douglas Crawford dit :

      Hi Josh,

      The PIA desktop client does include a kill switch to help prevent this problem.

      1. JT dit :

        Douglas can you show details on setting up the internet kill switch on a mac without PIA shutting off the firewall? When I use the PIA software it shuts my mac firewall off. Thanks

        1. Douglas Crawford dit :

          Hi JT,

          I’m afraid that I don’t have a Mac. In Windows the PIA client does not turn off any firewall that is running, but I do not think doing so on a Mac is anything to worry about. The PIA client uses its own firewall to ensure that no traffic can enter or exit your Mac outside the VPN connection. This acts as both a kill switch and DNS/IP leak protection. It should also do everything that OSX’s built-in firewall does.

  49. kolawole dit :

    How can I get this vpn on my laptop please I need enlightment please…

    1. Douglas Crawford dit :

      Hi kolawole,

      Simply visit the PIA website, subscribe to its service, and follow the instructions PIA then sends to you.

  50. dharam dit :

    Target, JC penny etc. have been blocking USA IP addresses pf private internet access s give below:
    Access Denied
    You don’t have permission to access “http://www.cuddledown.com/itemdy00.aspx?” on this server.
    Reference #18.a6711f45.1464020493.7ca903e
    While using PIA US California198.8.80.40
    —————————————————————-
    Access Denied
    You don’t have permission to access “http://www.target.com/store-locator/state-listing” on this server.
    Reference #18.893819b8.1464102530.1268ab6e
    While using PIA US Silicon Valley 104.156.228.162
    ————————————————————————–
    Access Denied
    You don’t have permission to access “http://www.jcpenney.com/index.jsp?” on this server.
    Reference #18.365df6d8.1464102723.ab
    While using PIA US Silicon Valley 104.156.228.162
    ————————————————————-
    Access Denied
    You don’t have permission to access “http://www.jcpenney.com/for-the-home/home-decor/chair-cushions/cat.jump?” on this server.
    Reference #18.2a951645.1464148322.19f3765
    While using PIA US Silicon Valley 104.156.228.162
    ———————————————————————————————
    The reply of PIA customer service is give below”
    Hey Dharam,
    Thanks for reaching out to us!

    Online content providers have provisions in their terms of service that allow them to detect the ip address you broadcast when you connect to their services.

    When you use a VPN to connect to one of these service providers website, they detect that you are using a shared IP.

    That being the case, they block said IP. They can’t tell if you are actually in the USA , Canada or Russia. Only that you are using a service that allows you to appear to be somewhere else.

    This is why you may not have access to the services like OLG and other geo-locked sites, as they reserve the right to protect this content using the detection of shared ip addresses to determine if you are connecting through a proxy/VPN.

    If you wish to make sure that your service is working properly you can go to our website:
    https://www.privateinternetaccess.com/

    At the top left, in the green bar will be the status of your connection.

    I apologize for any inconvenience,
    Best of luck!

    Hailey E, Tier I Support
    Private Internet Access™

    Ticket Details
    ________________________________________
    Ticket ID: SKD-688-63546
    Department: Tier I Technical Support

    1. Douglas Crawford dit :

      Hi dharam,

      Hmm. The sites you mention do require you to be located in the US, but I just tested them using my VPN (AirVPN) connected to a US server, and can access them without issue. They must have blacklisted PIA’s IPs…

  51. skybandit dit :

    I bought your service just under a year ago. I found it nothing but a pain in the ass!
    Are your reviews generated by yourself?
    Everytime I needed to use it, it needed re-install and configuration…imo, its a time consuming app thats more trouble than anything else.
    Sorry I bought it.

    Hope you can handle criticism.

    1. Douglas Crawford dit :

      Hi skybandit,

      We are a review website, and have no particular connection to PIA. I used to use PIA, but stopped mainly because O do not trust any US based service (NSA spying).

    2. Cynthia Jensen dit :

      I agree whole heartedly with skybandit. This VPN sucks and they offer you no recourse. They continually take funds from your bank account, all the while, revealing your true geographical location. You are wasting your time and money if you rely on Private Internet Access. Shame on them for such “shoddy” business practices. I will continue to complain to every agency available until this issue is solved. I don’t mind paying but I darn well want what I paid for. PIA does not deliver.

  52. David dit :

    I am a PIA user and am pleased with it. I have however been having connection drop-outs lately. Curious if anyone else is having the same problem.
    One thing you did not cover was the “Kill Switch” option. They pop up a rather cryptic warning dialog box when you select it and I have run across several complaints about recovering the network connection after a kill event. Would appreciate additional information concerning this feature if possible.
    Thank you,
    David

    1. Douglas Crawford dit :

      Hi David,

      I no longer use PIA, but I used to, and I remember experiencing this problem from time to time. In order to re-establish my internet connection once the kill switch had kicked in, I would have to right-click on the internet connection -> Troubleshoot problems. This resets the internet connection.

      1. Tom John dit :

        Hi Douglas,

        I notice you’ve mentioned a couple of times that you no longer use PIA, would you mind sharing the name of the service you use now? Interested in real user experience rather than just that of reviewers.

        Thanks!

        1. Douglas Crawford dit :

          Hi Tom,

          I personally use AirVPN. Check out my review to find out why.

  53. Dimitri M dit :

    Leave your feelings on PIA here.

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