Everyone knows they should read the long boring legal gumph that accompanies pretty much everything we do in the modern world. But who does? It is after all very boring, and is often written in arcane language that appears to have been designed to repel all but the most hardened legal masochists!
The problem when it comes to VPN is that this legal jargon often cuts to the core of the actual service you are paying for. Although it is also useful for encrypting unsecured public WiFi connections and accessing geo-restricted web services, most of us use VPN primarily to protect our anonymity
This disjunct between what is claimed to be on offer and what, on careful study of the small print, is actually on offer makes it important to consider a VPN’s legal policy before signing up for their services. There are a number of commonly made claims that warrant particularity close attention by the average VPN user.
Pretty much all VPN providers promise not to hand over users’ personal details or details about their internet activities to any third party. However, if you check their ToS it quickly becomes clear that in the case of legal action (subpoenas, court orders and the like) they have no choice but to comply, and will hand over information under such circumstances without batting an eyelid.
We have said it before here on BestVPN and we will say it again, the only way that a VPN company can truly guarantee your privacy is to keeps no logs. No logs = nothing to hand over in the event of legal action (or even worse seizure of the company’s VPN servers by the authorities – it has happened).
Keep no logs
Even when a VPN provider does claim to keep no logs, it is well worth checking the ToS to see what exactly they mean by this. One common problem is that although logs may eventually be discarded, they are often kept for a short (or not so short) period of time beforehand. For example, Hide My Ass makes much of the fact that it keeps no logs, but a study of their ToS shows they are kept for 10 days, which is quite a long period of time and certainly enough for legal action to be taken to force them to be handed over.
A further, though lesser,
Similarly, most VPN providers keep records of their customers’ payment details. While clearly useful for such things as continuous billing tracking usage, and
Money back guarantee
It is common (but by no means universal) practice to offer
While some VPN’s are happy to provide a ‘no quibble’ money-back trial of their service, others will only give the money back if their technical team fails to connect you within the allotted time. While there is nothing wrong with this per se, it is important that are aware of any limitations (often hidden quite deep in a company’s legal policy) before you sign up. What we find particularity reprehensible are companies who state in their ToS that dissatisfaction due to slow speeds or otherwise poor service is not grounds for a refund.
Let’s face it, a lot of people use VPN so they can download P2P torrents. Some VPN providers tacitly allow this, while others actively provide dedicated VPN servers for the task! Many
The problem is
Above are the main things we think you should look out for. As a matter
Many companies also like to qualify their ‘unlimited speed’ and ‘unlimited bandwidth’ with ‘fair use’ policies found only if you closely inspect their ToS. Although the fact that such terms exist at all is annoying, we have yet to run into a provider who actually enforces them and so do not consider them something to worry too much about.
We have hopefully highlighted why it is very important that you roll up your sleeves and actually read the small print when deciding on which VPN provider which is right for you. It is not much fun, but since you going to the bother of protecting your identity by using a VPN in the first place, it is well worth ensuring the VPN provider is similarly concerned with your privacy.
This is not to say that all VPN providers have bad legal policies. In fact, some have