LibertyVPN is a small company based in the Marshall Islands in the Pacific Ocean with representatives in Europe and Central America. Improvements could be made but they provide a well rounded service.
Pricing & Plans
As with basically every other VPN provider, LibertyVPN provides one set plan with increased discounts provided for longer period contracts. All of their prices are above the average and even though they promise a 100% money-back guarantee if a) within first 3 days and b) less than 50MB bandwidth used, though they are more lenient on the second point as long as it’s clear that you aren’t trying to abuse the system.
Liberty VPN as mentioned is based in the Marshall Islands which though you would give think gives them a great advantage to be outside of US and EU jurisdiction, they don’t really utilise this. They have servers in 9 countries with reasonable speeds and have a great support system alongside it. On the whole they provide a pretty good service.
They support PPTP, L2TP, SSTP and OpenVPN connections. Though they only use 128bit encryption for all, it is adequate for the the general person. Unfortunately with the OpenVPN connection you can only use it for their UK servers which is a huge let down, though they say US in the works.
The disappointments keep coming in the security areas: they say they do not keep logs on their homepage but we have found out they do and it’s easy to trace back to you, PPP has to be disabled when connecting from an Android device and they do comply with DMCA requests.
In most cases they do use shared IPs and on request can provide dedicated IPs.
The LibertyVPN website is similar to most. You can find most of the required detail pretty quickly but unfortunately their social platforms are hardly updated and, as mentioned below, their on page support is pretty limited. There is also no customer area on the website which is a bit of an annoyance. On the upside it is available in a number of different languages.
Liberty VPN has basic but adequate support. The main VPN Errors are covered in a Troubleshooting guide on their website and if that doesn’t help you out then they have a ticket support system who will get back to you within 24 hours (2 hours average). They also have a YouTube channel with some helpful guides.
Signing up is a fairly straight forward as with most other companies but unfortunately they do not allow anonymous payments – in order to help prevent fraud.
The Windows VPN client
Like with most lesser known companies LibertyVPN is limited in the software range. They do have a dialler for Windows which helps with establishing PPTP, L2TP and SSTP connections but for OpenVPN you will have to use the OpenVPN client. Though not as simple as having a propriety software this can be viewed as an advantage as the user you know that nothing malicious has been put into the code as it is all open source.
Performance (Speed, DNS and IP Test)
The IP tests we all find and the DNS test came back clear and indicating that they use OpenDNS – even though this is proprietary it is a lot more stable then OpenNic. For the speed tests we have now started using TestMy.Net instead of the old Speedtest.net as it provides much better real world results. The speed tests were a little lower than we wish but were stable and adequate for every day use including streaming.
No VPN Speed
LibertyVPN do not support as many devices as other providers but they support the essential Windows, Mac, iOS and Android though again lacking a bit with the OpenVPN set-up. If you understand Linux or DD-WRT then you would also be able to set these up but they do not provide direct support for it.
We used their setup guide to set-up the PPTP connection on our Android phone and gave it a test. As expected the results were slightly slower that achieved on the PC. What we found useful is their recommendation of the app VPN Show – a simple widget designed to open your VPN settings instead of having to click through your settings.
Good multilingual support
We weren’t so sure about
No anonymous payment
OpenVPN only in the UK
Have to disable PPP to use PPTP through Android
Overall LibertyVPN can’t compete with the big dogs out there but as a small company they provide a good service with great support so they are worth a consideration.