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Value your Privacy? Avoid Zoolz backup service

Cloud backup services are big business these days (just check out our sister website BestBackups to get an idea of how many companies have jumped on this particular bandwagon), and following Edward Snowden’s NSA revelations there is increasing demand for online data storage solutions that don’t either spy on your data for advertising purposes, hand it over to the NSA (or other government agency), or otherwise spy on the data stored there.

Zoolz, a company which boasts Microsoft, Dell, the BBC and the Washington Post as customers, is one such, promising users that,

Zoolz is designed to process and protect your data with zero knowledge and with the highest security, durability, and availability out there’, and ‘your files will be processed with zero knowledge and even if the company was held at gunpoint to release your data it will still be in its encrypted form.

It also promises end-to-end encryption,

Zoolz encrypts your files before they leave your machine, securely transfers your files, and stores them on encrypted servers using military grade 256 AES Encryption.

Well, a customer by the name of Ryan Gallagher had his Zoolz account cancelled after the company discovered some old .torrent files (not any actual infringing material) among his backed up data. The result was an immediate termination of his backup plan, with a one week timeframe to remove data from his account before it was deleted,

My account and all data (1.3TB) was nuked, they would not budge on deleting specific ‘prohibited file names’ saying they had no way to do it. It’s a complete waste of time and bandwidth.

Hidden away deep within Zoolz’s ToS Product Agreement is the following justification for this action,

‘If Metadata checking (i.e. file names) reveals that an account has content relating to video piracy, software piracy or any copyrighted data with the intent to distribute (i.e. torrents) the account will be immediately terminated.

Um - how exactly is ‘metadata checking’ (filenames, not actual data it should be stressed) in any way ‘zero knowledge’? It also means that when the data is being encrypted client-side, the software is sending this metadata to Zoolz!

When Geoff Akerlunk of the Backup Review website questioned Zoolz over the incident, the company actually accused him of supporting illegal behavior,

We are sad to see you side with illegal behavior, the torrents could mean that the user has the actual media files, and downloading any media file without any proof of ownership is considered illegal.

When TorrentFreak published a highly critical article on this subject, Zoolz responded with the following statement (a similar statement was sent to Akerlunk),

The flagging system is a deviation of the zero-knowledge policy only applicable to abusive home user accounts, not business users. It is completely automated at the time the abuser accesses the files from the web after entering the encryption password. The system will flag any account with suspicious bandwidth use, multiple access from different locations and will only scan for illegal filenames and not actual data. In rare cases the flagging system could generate false positive and we are currently working enhancing this and increasing the grace period. We have tens of thousands of home users who are happily using the system legally and the scanner has never been triggered on their accounts.

So the service is zero knowledge until Zoolz decides it isn’t? AVOID AVOID AVOID!!!!!

For information about using a VPN service for torrenting, take a look at our best VPN for torrent sites guide.

Written by: Douglas Crawford

I am a freelance writer, technology enthusiast, and lover of life who enjoys spinning words and sharing knowledge for a living. You can now follow me on Twitter - @douglasjcrawf.

24 Comments

  1. Jeff Smith
    on March 2, 2018
    Reply

    Just installed zoolz but my AVG caught zoolz.exe trying to "modify/delete" a csv text document containing bitcoin addresses. They are apparently trying to make me deposit to a criminal's bitcoin wallet when I thought I was depositing to my own! VERY BAD for zoolz

    1. Douglas Crawford replied to Jeff Smith
      on March 5, 2018
      Reply

      Hi Jeff, Yikes! That is even worse behavior than discussed in this article. Yes - avoid Zoolz!!!

  2. Ed
    on November 24, 2017
    Reply

    BOYCOTT BOYCOTT BOYCOTT AND THEN BOYCOTT AGAIN ALL BUSINESSES LIKE ZOOZL WHICH MAKE FALSE PROMISES AND THEN BAIT AND SWITCH FORSAKING TOTALLY THEIR CUSTOMERS AND THE PROMISES THEY MADE TO THEM AS IF WE OWE THEM OUR BUSINESS. PAY NEVER IN ADVANCE BUNDLE OFFERS AND BIG PACKAGES FOR MORE MONTHS OF SUBSCRIPTIONS OR EVEN LIFETIME TYPES OF SCAM BUT TRY MONTH TO MONTH SERVICE WITH NO CONTRACT AND SEE HOW IT GOES SO YOU HAVE THE UPPER HAND ON THEM AND CANCEL SERVICE AND STOP ANYTIME GIVING THEM YOUR BUSINESS.

  3. Chad
    on August 24, 2017
    Reply

    Zoolz Absolutely Awful. Their service shut down my computer 3 times. I asked for refund they never gave one, their customer service is beyond bad and I would recommend anything except them. I am STILL awaiting a refund when I used the product for 2 hours (while it corrupted my pc!) and now paypal assisting. Pirates. Avoid. Then they pretend on forums like this they will help and they do not. Thieves and pirates. Refund me!

  4. Jill
    on January 5, 2017
    Reply

    Like @Escobar, I had a tough time getting Zoolz to actually back up files. I opened the program the other day and discovered it hadn't backed up any files AT ALL for nearly 4 months. No alert, no error message, it just wasn't bothering to run. Tech support doesn't work weekends and took 3 days to get back to me. Getting Zoolz to actually work again required manually downloading a program update and then re-identifying my secured networks as safe. So while I don't have any files that would make me worried about my privacy rights, I do have files that are critical both professionally and personally. Don't trust a backup company whose software A) doesn't do the job you pay the company to do, and B) doesn't alert you that it's not protecting your data.

    1. Jack replied to Jill
      on January 20, 2017
      Reply

      When you pay a company a flat 'lifetime' fee for this type of service, the company then has all the money they will ever receive from you, regardless of how they perform. It is then in the company's interest to have you use their service as little as possible. Which explains why their service keeps failing to back up your files, and why customer service is difficult or non-responsive. That's exactly what they want.

    2. Ben replied to Jill
      on November 8, 2017
      Reply

      Jack, when the flat lifetime fee is comparable to the cost of just a few months of service with other providers, that's a risk I'm willing to take. I haven't regretted it yet, and I've been using Zoolz for more than a year, during which I used Zoolz to restore files backed up on an old computer onto a new computer with very little difficulty. The only issue I had was that support led me to believe that migrating from one folder name to another would work automatically when in fact it caused my data to be duplicated on the cloud side. But this has since been remedied, and things are still working great. I've never seen such a great deal for cloud backup, if you get the 98% off promotion.

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