PureVPN Review (2017 VPN Review)

PureVPN is a Hong Kong-based provider founded in 2006. Since then, it has gained a reputation for being a respected provider with solid encryption, global server coverage, and state-of-the-art software. That said, our testing revealed connection problems and some serious security issues. Sign up now or read our PureVPN review in full below.
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Review of: PureVPN
VPN by:
Premium VPN

Reviewed by:
On September 4, 2016
Last modified:July 26, 2017


We've done the research in this PureVPN review to comment on why the service fails to live up to its lofty marketing promises.

Pricing & Plans

PureVPN is a VPN service with an interesting subscription model, with plans being named after what its customers plan to use their VPN for. It is broken down into three categories: Premium Users, Streamers, and Downloaders. The prices of said plans depend on if you’re buying a monthly subscription…

PureVPN monthly plans

…or an annual subscription.

PureVPN annual plans

The Downloaders plan is the cheapest of the bunch at $4 a month when purchased annually, or $8 a month when purchased monthly. Meanwhile, the Premium Users plan (which is effectively a combination of the Downloaders and Streamers plan) is the most expensive, at $7 a month when purchased annually or $13 a month when purchased monthly.

Sadly, there is no PureVPN free account or trial that allows you test drive the service before committing. That said, it has a seven-day money back guarantee in place, so if you ultimately decide that PureVPN is not for you, you can request a hassle-free refund.

You can pay for your PureVPN plan using any one of its extensive range of payment options. Given that it has one of the biggest selections I’ve seen during my time reviewing VPN providers, I’d be surprised if your payment method of choice is not available. PureVPN accepts MasterCard, Visa, American Express, PayPal, Discover Card, Bitpay, CoinPayments, PaymentWall, Alipay, Cashu, and many, many others… Heck, it even accepts Walmart gift cards!


  • ProsPROS
  • Global coverage
  • Fast speeds
  • Compatible with 50+ platforms
  • ConsCONS
  • IPv6, DNS & WebRTC leaks detected
  • Connection issues on select servers

Video Review put together a video review of PureVPN for your viewing pleasure:


PureVPN is a Hong Kong-based provider founded in 2006, with its first commercial services launched in 2007. Since then, it’s grown to be a well-respected provider in the VPN industry that has received critical acclaim from the likes of Mashable, CNET, and The New York Times.
All PureVPN accounts sport the same features, which are listed clearly on the provider’s website.

PureVPN features

I was pleased to see the great features that PureVPN offers, including its Internet kill switch, unlimited bandwidth, unlimited server switching, and IP leak protection. I was also impressed with its generous five simultaneous connections, which allows you to safeguard all of your devices.

One feature I was skeptical about when I conducted my PureVPN review, however, was its promise of anonymous IPs. As we’ve mentioned elsewhere on, no VPN provider will make you truly anonymous online, which makes PureVPN’s anonymous VPN claims rather sketchy.

Also worth noting is the ever-important PureVPN server locations. They’ve got over 500 servers scattered in 141 countries across the globe, including seldom-covered areas such as Oceania, Africa, and Central America.

PureVPN servers


In addition to its set features, PureVPN has a number of add-on features available. Each clocks in at $1.99 per month – no matter if purchased annually, bi-annually, or monthly.

Dedicated IP VPN

A dedicated IP doesn’t do much in the way of security or increasing anonymity. This is because it’s your private IP, and so whatever you do online can always be traced back to you by PureVPN. However, there are plenty of perks to having a dedicated IP, which PureVPN explains in their handy graph:

dedicated IP VPN

NAT Firewall

PureVPN writes that its NAT Firewall protects you by blocking unrequested connections, malicious inbound traffic, exploits, bad data packets, and other nasties.

PureVPN firewall

DDoS Protection

The PureVPN DDoS protection add-on adds an extra layer of security to your existing VPN plan. It does this by hiding your real IP address from attacks and filtering traffic to your connection through anti-DDoS mitigation servers.

This add-on is not only enticing to those who are concerned with online security, but to streaming aficionados and gamers as well. You can see why in PureVPN’s explanatory graph below.

DDoS protection

Visit PureVPN »

Security & Privacy

PureVPN has some sturdy security features in place. While I’m dubious about the repeated claims on its website of anonymous browsing (we touched on this issue earlier in this PureVPN review), you can’t deny the privacy benefits of features like these:

PureVPN security

PureVPN has a number of protocols on offer, including OpenVPN, L2TP/IPSec, PPTP, SSTP, and IKEv2. I’d personally recommend OpenVPN over the others, as its 256-bit AES encryption and SHA-1 for data authentication makes it considerably more secure than the other options. To learn the difference between these protocols, you can read’s helpful guide on the subject.

Any of the aforementioned add-on features I mentioned will also toughen the security and privacy of your PureVPN account.

In regards to logging, PureVPN keeps session logs but no activity logs. It justifies its possession of session logs by saying that they’re used to identify session durations, bandwidth used, access attempts made to its servers (for security and troubleshooting purposes), and user clicks on its software (to track the popularity of specific features and improvements).

The PureVPN Website

PureVPN’s website is very modern and stylishly designed. A general overview of the service can be found on its landing page, with designated sections such as ‘Why PureVPN,’ ‘Features,’ ‘Server Location,’ and ‘Pricing’ going into further detail.

PureVPN website

The site is easy to navigate, with each section containing heaps of helpful information that don’t leave you clamoring for more details. I was also a fan of the surplus of graphics on the PureVPN website, which made it easy on the eyes and helped break up all of the tech-heavy information the site contains into more digestible pieces.

Also worth noting is the PureVPN blog. It is regularly updated with interesting articles on cyber security, industry news, and company updates.


Clicking on the Support tab on PureVPN’s website gives both existing and potential users access to its mammoth-sized knowledge base.

PureVPN help page

Users can either type in their query into the knowledge base search engine, or poke around the company’s setup guides, how-to guides, and FAQ page. These can be found by scrolling further down the page.

If you can’t find the answer to your question in the PureVPN knowledge base, or have a pressing issue that requires direct contact with the company, you can either ask it via their 24/7/365 live chat, email PureVPN at, request a support ticket, or send the provider a message via its online contact form.

For this PureVPN review, I decided to test its live chat by sending them a query regarding their logging policy. I was immediately prompted to enter my name, email address, and question.

PureVPN live chat

I was immediately put in touch with a support agent who kindly asked me to wait a few minutes for a response to my query. I did eventually get the answer to my (admittedly simple) question, but it took well over 15 minutes to receive it, which I think is a bit too long for a service that boasts being manned 24/7, 365 days a year.

All in all, the live chat felt pretty robotic. While a canned answer was enough to answer my security question, if you’re after a more personalized answer or have a more complex issue that needs to be resolved, I’d recommend you send them an email or submit a support ticket.

The Process

Signing Up

To sign up for a PureVPN account, you first have to go to its Pricing page. Once you select your preferred plan, scroll down and select your preferred payment method. Once that is chosen, you will be prompted to enter your name, email address, and payment details.

Once signed up, you will receive two emails: one containing both your VPN and billing area login details, and one containing tips on how to use PureVPN.

For the purpose of this PureVPN review, I decided to sign up for a monthly subscription of their Premium plan.

Setting Up

Setting up your PureVPN client is fairly simple. Firstly, go its website and log in to the Member Area using your billing area login details. This will be your email address and user-created password.

Once logged in, click the Download tab in the upper right corner. You will be presented with all platform options. Choose your desired platform and launch the PureVPN setup wizard.

PureVPN setup wizard

The setup wizard was fairly standard, and took minutes to get through. Once successfully downloaded, I was prompted to launch the PureVPN client.

Once the client is open, sign in using the randomized login details that you received in your first welcome email from PureVPN.

PureVPN review

The PureVPN Windows VPN client

Instead of having a one-size-fits-all client for its users, the PureVPN client offers a customizable experience dependant on what you want to use the VPN for during that particular session. You can choose between Stream, Internet Freedom, Security / Privacy, File-Sharing, and Remote / DEDI IP.

PureVPN experiences

I liked that you don’t need to commit to one option, but can change whenever you feel like it. That said, I won’t be checking out all of the options for this PureVPN review. Instead, I will stick to the option that I consider the most important and that allows me to fully test out their Internet safety features: Security / Privacy.

Once I selected my desired experience, I was prompted to select my desired location and encryption. Regarding encryption selection, I liked the wide range to choose from and how they clearly note the speed and security of each.

PureVPN encryption

Concerning location, I was similarly pleased with the large selection, as well as the fact that they clearly label the servers that support P2P.

PureVPN set location

During my testing, I tried to connect to several random locations. I started with Australia. If successfully connected, you will be presented with a screen like the one I got below, which clearly displays your IP and location.

PureVPN connection

I tried a few other servers, from popular picks to the US to more obscure choices like Honduras. Each connected without issue. That said, during our video testing, we had some connection issues with Hong Kong. For my PureVPN review, I decided to see if this was a reoccurring problem or a one-off.

Sadly, like the video reviewer, I also could not connect to Hong Kong.

PureVPN Hong Kong

While I had no problem connecting to servers besides Hong Kong, PureVPN has come location-dependent server issues that you should keep in mind if you have your heart set on one or several specific locations.

Back to reviewing the actual PureVPN Windows client. Once you are successfully connected to your server of choice, click on the drop-down menu in the upper right corner of the client and select Settings. Here you will see basic information such as the protocol used and basic settings.

PureVPN settings

Clicking on Advanced settings will present you with more advanced security features, such as DNS leak protection, IPv6 leak protection, a kill switch to protect you in the event your connection drops, and split tunneling.

PureVPN advanced settings

Clicking on the Modes option, meanwhile, will allow you to switch to a different experience if you so wish.

The other tabs on the PureVPN client are not particularly noteworthy. The Global Map tab off to the right will show you the server list as well as a map, while the Latest and Greatest tab is just company updates from PureVPN.

Aside from the connection issues, I was overall impressed with the PureVPN client. It was very easy to use, not to mention easy on the eyes. I was also a fan of their advanced security features and the wide range of servers and encryption types to choose from.

Performance (Speed, DNS, WebRTC and IPv6 Tests)

PureVPN download speed
PureVPN upload speed
Graphs show highest, lowest and average speeds for each server and location. See our full speed test explanation for more detail.

PureVPN claims to be the fastest VPN on the market, and while I can’t say with any certainty that that’s true, its servers are fairly speedy, as you can see in the graphs above. One anomaly that’s worth pointing out, however, are the slow VPN upload speeds. I was left scratching my head as to why they were slower than the with VPN results. Further testing just showed more of the same. Use of LZO compression could explain this anomaly, but is supposed to use pre-compressed test files, so this shouldn’t be the source of the issue.

I originally planned on comparing the speeds of the Security / Privacy mode and Streaming mode, but to my surprise, I could not connect to a single one of the designated streaming servers. Pretty awful considering that a lot of people use VPNs solely for the purpose of streaming – especially those looking to connect to US servers.

Also very worryingly, IP leaks and DNS leaks were detected during our video testing, showing connections coming out of the US when they were meant to be elsewhere. I am very sorry to report that leaks were detected during my own testing. DNS, WebRTC, and IPv6 leaks all revealed my true location. This is hugely disappointing and also very worrying, especially given that I was using PureVPN’s Security / Privacy experience during testing and had both “Switch to secure DNS” and “IPv6 Leak Detection” turned on.

Leaks of any kind are a massive security liability that can put you in danger. Ensure that VPN is working properly by testing for yourself at for WebRTC and DNS leaks, and for IPv6 leaks. Alternatively, you can use, which is a mix of the aforementioned tests.

One positive that popped up during our testing of PureVPN? It turns out it’s one of the few VPNs that’s yet to be blocked by Netflix! The same, however, cannot be said about BBC iPlayer.

Other Platforms

Besides Windows 10, PureVPN is compatible with over 50 other platforms. These include Mac, Linux, HP WebOS, Android, iPhone, iPod, iPad, Blackberry, Boxee Box, DD-WRT, and various gaming consoles. So whatever device you have that needs safeguarding, there’s a high chance that PureVPN has got you covered.

Detailed setup guides for each are found in the PureVPN help center.

PureVPN Mobile App for iOS

PureVPN has both a free version of their iOS mobile App, as well as one for users with paid subscriptions. The paid version is a mirror image of their desktop client, offering multiple modes, plenty of server locations, and fast speeds. It’s even available in four languages: Dutch, English, French, and German.

The free version of the PureVPN mobile App for iOS is also quite good. It has plenty of server locations to choose from and customizable settings that allow you to choose between PPTP/L2TP and the Auto Protocol. While it doesn’t offer modes, users can choose from different “purposes” such as USA TV watching, UK TV watching, social media and chatting, and higher security and anonymity.

PureVPN Review Conclusion

I liked

  • A wide array of payment options
  • Reasonably priced add-ons
  • Five simultaneous connections
  • Global network of servers
  • Compatible with over 50 platforms
  • Helpful knowledge base
  • Fast speeds
  • Supports P2P on select servers

I wasn’t so sure about

  • Slow live chat exchange
  • Keeps session logs
  • Some connection issues

I hated

  • IPv6, DNS, and WebRTC leaks detected
  • Streaming servers won’t connect

PureVPN has been in the VPN industry for over a decade and has built a reputation for being a finely-designed and trustworthy provider. It isn’t hard to see why: The client software is both impressive and intuitive, the help center is great, there’s a slew of reasonably priced add-ons available for purchase, and its speeds aren’t bad to boot. That said, the provider is not without its flaws – and the flaws that it does have are huge deal breakers. Longstanding connection issues with select servers are bad enough, but WebRTC leaks, DNS leaks, and IP leaks are all absolutely unacceptable. That said, due to its long list of pros, we wouldn’t necessarily dissuade anyone who doesn’t care much for online privacy from giving PureVPN a try. But you should proceed with caution.

Visit PureVPN »

Katrina Power Canadian writer currently living in Hungary. Avid lover of travel, technology, politics, fashion, and French music.

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96 responses to “PureVPN Review (2017 VPN Review)

    Been using them for more than a year now with no issues. Good connection speeds, good price and I’ve never had issues with streaming media (touch wood). I would not recommend them if you’re looking for a hide-my-tracks solution, but if you want to bypass country restrictions for media streaming etc, this is a great service.

    DO NOT GIVE THESE CROOKS YOUR MONEY! Service is extremely slow. If you try to get a refund, they will stall until you are past your grace period. They are in Hong Kong, so they answer to nobody. It is a scam.

  1. Tech’s did not know what they were doing. Refused refund after one day even though they have a 7 day policy. Service did not work properly.

    Had for a month now, really no issues, and consistently decent service for my needs and the price. I have not had any of the issues mentioned here, and my experience with their support was quick and easy. No billing issues, no double charges. It’s a VPN not a magic carpet.

  2. SIgned up with them tonight and cancelled after 2 hours of trying to download their app for Mac which just stalled after a few kbs. Customer service chat was frustrating..weirdly phrased responses, no real help, just kept sending me the same links then dropping out (which felt like them cutting me off rather than my connection dropping) I hope I get my money back from PayPal, will start a complaint process almost immediately given other people’s experiences.

    1. Why did you not use the free trial first instead of paying? .
      I have used PureVPN for a while now and have had NONE of the issues you have had .
      I feel 2 hours of using a new VPN is no way near enough time to get used to its features and how it works.

    Disappointing service. PureVPN made me go through dozen hoops to cancel service within the trial period. They didn’t refund my money after cancellation until after I submitted a dispute with my CC company. PureVPN claimed that it was my fault they didn’t refund me because even though I canceled according to their policy, I didn’t fill out the additional “Refund Request Form” that they never even mentioned.

    You can’t take these guys are their word and you can’t trust them with your data.

  3. Paid for 2 years for PureVPN by Bitcoin a week ago. Never got login details for their service. Contacted them 3 times and showed transaction IDs as well as BitPay Invoice ID (BitPay is PureVPN’s automated payment processing system). They insisted they did not receive my payment. Well, I still have not got my money back to my wallet which means funds are hanging in their account. It has been for the first time in my 3 years of dealings with Bitcoin that the payment has not reached its destination and did not get any return. PureVPN reps Demian advised me to …” to contact their payment processor BitPay in this regards”. Well, I consider PureVPN as a total scam.

  4. I must say I also had a horrible experience with PureVPN. My connections were almost always dropped. IP leaks and DNS leaks ran rampant. The claim of very best speeds is a joke. I have faster sustained connections no matter what server in any country with PIA. When I went to customer service they only wanted to up-sell me to one of the many add on services they offer for an additional premium. I was told I had to add the NAT Firewall along with the Dedicated IP add on. Speeds no better. Then they sold me on DDoS Protection and suggester adding their new 360 service. By the time we were done it was going to cost me close to an extra $18.00 a month. $216.00 a month for additional services? So you see where I’m headed with this. They reel you in with a crazy cheap monthly charge of $2.50 with coupons. Then its time to up-sell the customer. I rejected the entire package after two months and asked for my money back. That process took 4 months of asking nicely but ultimately threatening to sue them to get my money back. With all of the really good VPN services out there this is one you really need to think about before jumping for that bargain basement price.

    The PureVPN vpn doesn’t work. The support is terrible. Their money back guarantee is not honoured. I have made several attempts to claim my refund with a typical reply looking like this; “I have checked your account and you are entitled to a full refund. No questions asked! Having said that…”

  5. As others have realised, Purevpn are scammers. Payment will be stolen from your card, double charging. Trying to rectify the issue with customer support, only to realise that the scamming will continue.

    So, the advice is: stay far away from this company!

    1. False advertising and false claims by sales. Ensure that you have all your needs covered within the first seven days! If not, don’t listen to their promises – just run. This “service” is plain and simple a scam. Don’t get fooled.

  6. I just purchased it yesterday like twice, because the first time nothing happened and I was redirected back to the order page after I filled in my credit card details so I thought maybe it failed and did it again but same thing happened! Contacted customer service (2-3 times to get to someone who was actually a little helpful) and they said I should be receiving the confirmation email and the single refund if I was charged twice in the next 60 mins, and all that I’ve received since then was an email asking me to do a stupid survey! I haven’t even been able to use it yet but I’m so out!

  7. I tried PureVPN and they are basically scammers. They give you IP address that have already been banned on many websites and when I asked for the advertised refund, they said that I exceeded the data and connection limit by including some numbers in an email that could have been (and most likely were) made up by them, since there is no way for me to verify the numbers on their website. They are total scammers. Stay far away from these guys.

    Service cut off after yearly renewal even though they were paid. Decided to ask for a refund on the second occasion

  8. I paid for a month, cancelled it because it couldn’t hold a connection, and then was later charged for a reoccurring month. The kicker is that I was only informed I was charged 8 days after it went through. Meaning I couldn’t seek a refund because of their 7 day refund policy. What a great company. Stay far away from them.

  9. I am using PureVPN as a student, because many ports are blocked in my universitys internet. I bought pureVPN in the hopes of being able to play games, talk on teamspeak or simply watch streams. The first 7days of the “Money-back-gurantee” everything worked perfectly. Fast internet low ping and no dc at all. The exact day after the 7day trial it was like they downgrade your account on purpose. Ping rose to unplayable 120-700 non stop, every 5-10minutes you would get a DC and your normal internet would go active although your VPN Server still said “connected”. I tried many other servers which all worked perfectly in the first 7 days but all of them had the same problems after the 7days . Since the 7days Trial i have tried to use PureVPn everyday now for the last 3 Weeks and it has not gotten better in the slightest. Never was the ping good again and always after 5-10min you will get a disconnect almost like it is on purpose. => First 7 Days great Service. after that absolute unusuable garbage. Dont get anything from this scammer site and dont buy any long subsciptions.

  10. Very very bad service.
    I had PureVPN monthly to test it: they went above and beyond to fix problems.
    One day I couldn’t access Facebook and Google didn’t work either anymore and eventhough I did not buy a dedicated IP they gave me one in order to keep serving smoothly.
    If I only knew what happend.
    I was satisfied obviously: surfing went fine so I felt a commitment if 2 years was justifyable.
    That’s where they started to be vicious.
    I had no dedicated IP anymore and my 3 family members neither and all 3 of us needed an account in order to have a dedicated IP eventhough 1 account allows 5 devices to connect.
    These 5 devices can not connect smoothly at all.
    Normal things like search engines and Facebook will nuke you without a dedicated IP.
    It sounds so nice 5 devices but in the end each device will need a dedicated IP so you end up paying for multiple accounts or you quit using theit service ofcourse.

  11. I purchased a “lifetime” subscription through Stack Commerce (it was $90 – seemed like a bargain comparatively) and weighed it against many reviews (all gave it very high marks). Well, I’m not sure what service those reviewers used but this is totally unusable on iOS devices. It either connects and drops after 3-5 minutes (without any alert when it drops), or it doesn’t connect at all and says “Please try again in 5 seconds” (and no that doesn’t work either).

    I’ve spent the better part of 2 weeks troubleshooting with their support team (which was very responsive in my experience – honestly the best part about them IMO), and have tried everything. I’ve re downloaded the app (several times), used multiple dedicated IPs directly from PureVPN, reset network settings on my device (losing all my wifi passwords in the process), setting up a manual VPN with their specs, trying every protocol available, toggling On Demand VPN (with the Always On feature), and the best I ever got was about an hour’s worth of stable connection. Most other times the problems would just persist as normal.

    Unfortunately for me since it was purchased through Stack Commerce and they do not give out refunds for what they call “digital assets”, although since it is a subscription it should be treated as a normal purchase. A subscription is by no means a digital asset, whereas with assets I can download and keep forever – if I cancel my subscription I no longer have any access. They just shield themselves from refunds because they know this service actually SUCKS very badly.

    1. i’m in same situation with you, unfortunately i bought a lifetime membership from Cult Of Mac deals, my experience about same or slightly better, i use it on Mac OS, connection drop often, not 3-5 minute but still not acceptable.

  12. Just got it today, and I am ready to get a refund. Yes it is fast when it is working, if you can get it to work, but you never know when you are actually covered by the VPN or not. I might say you are, but then you check via your web browser and you are not, and there are DNS leaks. Constantly disconnects. I signed up for the monthly plain to give it a try. Well it is not worth it. It’s not reliable. So look out, you have been warned, I would not sign up for there 2 year plan, and I would use pay pal or some other payment method that you can stop.
    I am not happy, as I thought this might be the one for me. Well it’s not.

  13. Since July last year I have had nothing but trouble with a capital T, after contacting their robotic system several times looking for answers to the constant drop outs & NON working auto reconnects I eventually asked them to look at my system by remote access which they did, not long after it was the same, yet again I gave them remote access, it worked for a little while only, even now I am connecting to the country of my choice & I still I get refused access to some sites because their system knows I am NOT in that country even though PureVPN is showing I am there.
    I very foolishly did a recommendation to my friends which I later retracted & surprisingly things started to go wrong AFTER their 7 days of money back guarantee, needless to say I did try even though I paid through PayPal who also refused me a refund of $59.99 for something that does NOT do what it supposed to do. Anyone wanting a transcript of all the messages I have had from PureVPN just send an email address & you can have all of them.
    As for using their system it SUCKS BIG TIME so don’t even bother.

  14. They seem to be in bed with Amazon Prime and Netflix, so if you think you can use PureVPN overseas to watch those services FOR WHICH YOU HAVE ALREADY PAID, think again. As a result of this asshattery we have cancelled Netflix, are going to cancel Amazon and will not be renewing with PureVPN. We’ll just torrent content instead. Well done, idiots.

    1. Hi BM,

      But according to PureVPN’s Privacy Policy,

      “Our servers automatically record the time at which you connect to any of our servers. From here on forward, we do not keep any records of anything that could associate any specific activity to a specific user. The time when a successful connection is made with our servers is counted as a “connection” and the total bandwidth used during this connection is called “bandwidth”. Connection and bandwidth are kept in record to maintain the quality of our service.”

      In other words it keeps no usage logs, but does keep connection (metadata) logs. Please see here for a discussion on this subject.

  15. Hello

    My internet bandwidth is 2mb ( download ) and when i use purevpn and test internet speed using it gives up to 16 mb ( download ) but upload speed dont change ( near 1 mb ) . why this result ?

    1. Hi JHone,

      For a detailed explanation please see here. Basically, VPNs often use compression technology to speed up downloads. This makes using services such as unreliable when it comes to measuring VPN performance, becasue they use uncompressed test files which skew the results. We always use for our reviews, primarily because it uses already compressed test files (so additional VPN compression makes little difference to the results), but also because HTML5-based tests are mote accurate that those using Java.

  16. PureVPN is one of the worst services possible! TONS of connection issues, unreliable, customer service has problems communicating in English, trick you into a 2 year contract to only hold you hostage, ignore your technical problems, and refuse to give you your money back even TONS of problems and them promising they will give it back, and then they make up excuses and stop communicating with you. BEWARE OF THIS SERVICE! WORST OF ALL THE ONES I TRIED! Still without my money and service now. RIP OFF COMPANY!!!!

  17. Yesterday I purchased a 3 day trial for 2.50 dollars and configured my To Link router as per their tutorial. A number of servers from their list in the UK (I tried only those) don’t even connect at all whereas those that connect are extremely slow. PureVPN is really really a crap service. 2.50 dollars down the drain but at least I didn’t buy a longer sub.

  18. PureVPN has always been great for me, yet I have always read about others hating it or running into issues. Pure has not ever let me down. Not even once. I typically have better speeds if not the equivalent to what I already had. I trust the security, as I am in the security field and have completed some test with it. It’s Android app is great, I run everywhere with it on over my T-mobile network, and when I connect to WiFi it auto reconnects to the VPN. There are so many features and as long as you check your servers P2P is not an issue. IDK what the heck the guys above are buying but this program is great and I will continue to recommend it to everyone. I was able to find a lifetime subscription on stack social. Maybe that is my difference, but I think others either have crappy equipment or a bad understanding of VPN’s; because mine does exactly what it should be doing.

    1. Agree with your comments. I have had some issues with PureVPN but as I am a tech and understand VPN there were no issues that I haven’t been able to work out other than features that are not supported on a particular platform’s app (i.e., Windows vs. iOS vs Android). Sometimes communicating the problem requires patience due to the language differences but I’ve always managed to work through those issues. Don’t know what others are experiencing but this service along with the support for OpenVPN works great for me.

  19. Guys, purevpn is thieves company, I purchased the vpn from them after 3 days I find that their VPN is not that they have promised on their websites, I found that their DNS is leaking when you connect America their DNS connects you to Arab country you cannot watch your desired website’s but when you ask them they will give you a solution and solution and after the duration policy get expired they will deny giving you your refund this company runs by some road side zero knowledge in computer field they even dont understand the meaning of DNS leak, they use google to rectify the issue, PLEASE DON’T BUY THE VPN FROM THEM DONT WASTE YOUR MONEY.

  20. I have this service, While the laptop version has worked fine, I have been extremely disappointed with the android version that will not work at all. At first, it worked when I was on wifi, but not 3g. Then it stopped working on both. I chatted with the support team they they told me that I had to go into settings and set up a direct link to a specific server. The support team kept sending me links to the instructions that I could not access as your site is blocked where I am. I had to download a free VPN on my phone to view them. This free VPN works instantly with both wifi and 3g and does not disconnect when I go from one to the other. I still have not been able to get it to work on my phone and it has now been days. They also canceled my account for a few days as they said they needed a photo of my credit card. Eventually I complained enough that they turned it on without this.

      1. I tried to use PureVPN it looked like agrteat deal. When installing their window blocked my microsoft essentials window and I had to install the exe. 3 times before I figured out how to click around the warnings to finally load it . I was on chat while I did it . The chat person was helpful ,but I told him everything I had hardware wise and protection wise and asked about conflicts with anything I used .” Everything will be fine” was the answer I got from the chat idiot, and when I got to the end I found out that it did not work with any Netgear routers ,unless you do a firmware change ,which seemed to require a computer science degree to perform from the link they provided me to change the firmware.I told the chat guy that I had a Netgear router before I stared the download.After all this, I told them to refund my paypal account and said” they should have a warning before you purchase that certain routers are not supported” . Must have been some Gen X idiots that own, operate ,and designed their site . They were probably too busy texting or listening to Green Day to notice that it was a serious flaw in their information .I would say to stay away from PureVPN .The price will lure you in like it did me ,but they are unaware of their own SHORTCOMINGS .By the way I spent almost 3 hours just to get frustrated

  21. I purchased PureVPN service in hopes it would help with some gaming connection problems. Unfortunately it seems my connection problem is between my router to my ISP, so the VPN doesn’t work. But there was a risk free 7 day money back grantee! So I immediately go and request a refund. And they finally get back to me with a form to fill out. So I fill the form out. Never hear back. I wait a week. I send in a ticket. They finally respond and are like, “We’d like to work with you to help and have an opportunity to resolve the problem with me. I don’t want the problem resolved. It’s clear from the text of my letter that it’s not a working service for me. These people are a scam. Their “money back grantee” is a lie. The ONLY way you are getting your money back is to charge back. They will draw it out as long as possible to make sure they keep your money.

  22. Where I installed the OpenVPN software from Ivacy there was an icon with the name PureVPN-icon.ico.
    So, why the hell there is an icon with the name PureVPN in Ivacy’s installation folder? I don’t know but at the end Ivacy probably is the same shit as PureVPN.
    I didn’t try PureVPN but I can say that Ivacy is complete useless. Maybe meanwhile I’m writting this the server get down and my real ip will be exposed.
    Who motherfucking cares! take my real ip and suck my balls. Fucking VPNs and fucking informatics. I wasted hours and hours configurating shit.

    At the end the cheap will be expensive. Lesson learned.

    1. Hi Jackie Chan from Singapoor,

      PureVPN sells white-label VPN access. It seems Ivacy is a customer, and simply sells PureVPN repackaged.

  23. I ask in the live chat if Netflix would work and they said yes, than I ask if PureVPN had an Android APP and they also said yes.

    I purchased PureVPN and Netflix didn’t work on Android so I ask the support and they told me it only works on PC….. So I tried Netflix on PC but the quality is below DVD quality. When I turn off PureVPN it switches immediately to HD/4k.

    I purchased it to watch the US Netflix and they told me it would work but I don’t find that it works if its below DVD quality and it can’t get higher.

    After one month I still didn’t receive a refund and they don’t give me an answer anymore….. It’s all a bit strange !

  24. Is a BIG JOKE and SCAM. I have 4 Dedicated IPs which sometimes working sometimes not. The last 2 purchased recently is working bad, with one these days I lost more than 100 pounds because the service wrong function one account was closed and I lost that money. Customer support don’t resolved it, no refund no exchange. so will remain without money. A BIG SCAM. DON’T BUY!!!!!!!!!

  25. Pure VPN is one of the worst services I have used to date. Constant problems with their application, slow connections and drops constantly, forced to use outdated software because they can’t fix their own problems, customer service is literally one of the worst I have used for anything when it comes to technical support, they push you into their 2 year deal to only find out how terrible their service is after the 7 day money back guarantee. This truly is the worst service I have ever used. I am out the money on a 2 year plan and I am still going to purchase another plan with another company because the service really is that terrible. Once they lock you into their 2 year plan, you will hardly get a stitch of REAL support out of them.

    They simply won’t give you your money back for nothing!

  26. I have been really spending a lot of time trying to find a good and reliable VPN that I can use both at home and when travelling. PureVP seemed to have all the bits I need (including split tunnelling which I see as an needed extra) so I decided to test them with their 3 day trial offer ($2.50). My own trials were a bit of a mixed bag – mostly bad.

    It actually seems to be working more or less on android. After initial teething problems (Android) I got it to work, but only at my home location LOL. Split tunnelling works until you switch it of at which point you need to remove all the ticked apps or normal connection will leak. Quite bizarre.
    I then tried my tablet at a friends house and suddenly I was leaking IP and DNS. No changes to the setup or anything. When I got home – no leaks.

    When it comes to windows it is a mess. The latest app worked but was leaking. Their support told me to use an older app, that worked for 2h then started leaking. Restarting etc makes no difference. When you setup the kill switch and test it closes down internet connection (as it supposed to). But, you would expect that the moment you untick the “killswitch” internet should start working. It does not. You have to play with the tickboxes to get back up (30 min later…).

    Very few of their servers actually use openVPN. They recommend using the Automatic connection – but then you have no control over the security.

    All in all, their service implementation is very poor. Windows app is full of bugs. They have a impressive number of servers but many of these will not use openVPS (at least it fails to connect with that protocol). Speeds are ok, usually around 80-90% of the actual achievable connection speed.

    Android works in the place you set it up, nowhere else. I might actually get them for my Android TV – unless I find someone that has split tunnelling and works.

    It is a shame as on paper they sound perfect, just such a poor implementation.

    if you know of any other VPN that uses split tunnelling and is outside of 14 eyes then please let me know.

    1. Hi PI,

      In my view, PureVPN offers terrible service. I’m afraid that support for split tunneling is not common (at all), and I cannot think of any non-14-Eyes service that offers it. You may be interested, however, in my article on How to Exempt Websites from your VPN (also known as inverse split tunneling.

      1. More hours spent researching and I have found Ivacy – they seem to have split tunnelling included in their app. As to your solution, It is more of me wanting to only use VPN for a specific app – Kodi.

        1. Hi P I,

          Thanks for letting me know. I am not personally familiar with Ivacy, but other than poor connection speeds, our reviewer Thomas liked this no-logs Singaporean service. And yeah, I wasn’t sure if my my inverse split-tunneling hack was what you were after, but thought it might be worth mentioning :).

          1. Hi Doug

            Your inverse split tunnel is a good idea. Not quite what I am after but still worth keeping in mind so thanks. As to the speeds, yeah they do suck a bit but then I did sometimes get around 40mbps on a 70 mbps line so its ok. Usually it was around 16-20. What I am however wondering is if Ivacy is not a reseller of Pure (or vice versa). They are using the same app (the new windows app) and the website “technical support” (a joke btw) seems to function exactly as Pure.

          2. Hi P I,

            Hmm. I am not personally familiar with either service, but according to this Ivacy review (on a rival website),

            One interesting thing that we discovered is that the CA certificate they use for OpenVPN connections is issued for PureVPN. In other words, we are almost sure that it’s the same owners behind both Ivacy and PureVPN or it’s the same service operating under two different names.

            With a little further digging, I have found out that PureVPN has a white label reseller program, so this is completely possible. This is not good news, as PureVPN is probably our least favorite VPN service (together with Hide My Ass). It does account, however, for why it also offers the split tunneling that you are looking for!

            Thinking further on this problem, one (slightly pricey) solution is to use a VPN router of the kind offered by ExpressVPN (please see my review here). If you feel brave enough, you can save money by purchasing the router on Amazon, and then flashing it with ExpressVPN’s custom firmware yourself.

          3. Hi P I,

            A thought just occured to me. I believe the Viscosity OpenVPN client supports full split tunneling, and may be exactly what you are looking for. You should be able to use Viscosity with any VPN service that supports OpenVPN.

          4. Hi Doug

            this is a reply to your Viscosity message below

            you are right, it does support a form of split tunneling but only for specific websites and web addresses (actually a really cool way of doing it). Thanks for this!!

            unfortunately it does not do so for local apps (which is a lot more difficult)

            My idea with the split tunneling was to use it on my nvidia shield TV to stream (kodi) and watch foreign tv.

            I think I will get Air VPN which I was very happy with when I tested it. I might test Pure again in a few months time and see if they fixed their problems (not holding my breath here). If the have then I will get them for the TV box and user Air on my laptop.

  27. A month ago I signed up and within 2 hours I was sorry.
    Various versions (as per help desk) of VPN application could not work in OSX 10.12.2.
    To make a long story short, within less than 24 hours I requested a refund. Today is December 26 and they are still not answering a question when the refund will be issued. Instead, they are offering ‘another attempt to fix the issue’. Cheapness comes with a price too. Never again.

    1. Their techs have no idea with OSX Sierra. I had and have read hundreds of peoples issues about the VPN software not connecting. It drove me nuts, spent so much time on support BUT I finally found a fix and it’s not a PureVPN issue, its a OSX issue using over wifi networks.

      1. Go to dropdown menu and select Go to folder.

      2. Now enter: /Library/Preferences/SystemConfiguration/

      3. Next, select the following files:

      Trash them & restart.

      It’s been perfect for 10 days now. I was having to reinstall the OSX every 2 days prior to get the VPN working again so knew it was something system related.

  28. Unfortunately I am having the same security issues that were presented in this article. I ended up being more a customer injured by PureVPN 🙁 Recently bought a Lifetime account but expect quality service, but unfortunately I can’t recommend the PureVPN and I feel like I’ve lost my money!

    To my luck though, I discovered the AirVPN and did a 1 year account with them and I’m loving it! This seems to me a very serious VPN and I recommend it to all people who want a quality VPN service.

    Literally just sent me an overdue invoice for a service I never signed up for, no bloody clue how they got my email, but that’s all the info they have… they have the AUDACITY, to send me this bs overdue notice.

  29. I bought a lifetime membership with PureVPN. It took some time to properly set it up, it was a pain in the ass at moments, downloading scripts, entering passwords over and over again…but now I have it set on my macs, PC and my phones/tablet. So many countries to choose from, I torrent with 1.5Mbs at times. Fast connecton, reliable. Really no reason to worry other than “they can share my IP to law enforcement” if they produce a warrant. So far not worried at all.

  30. I bought purevpn to remote into at home, slow vpn, no dedicated windows service,questionable support, the refund is completely BS. You get robo automatic email responses when you try to cancel, that are preformatted, or the run-around with some bs “tech support” whatever that means. Based out of China, ??? business practices, good luck submitting a refund or claim because they are not in the US. They tried to auto change my credit card to renew (even though I cancelled my “subscription”) but I cancelled my card luckily beforehand. Avoid this, try a legitimate vpn company that doesnt use bs tactics, auto responder emails, and giving u the runaround. I hate the runaround.

    I have had PureVPN since this time last year and i wouldn’t go back. I paid about AU$69.95 for two years. Most of the year the VPN keeps on dropping out at night for most of the year. I got an email on my other email address that i didn’t give them and there demanding me to pay US$119.97 for three services that i didn’t order at all and now i’m going to the Australian Telecommunications Ombudsman here in Australia by phone and i’m going to get them involved. They dispute with telephone and internet providers for any Australian. I showed my father the email that there demanding me to pay and he is a retired layer and he said don’t touch it.

  31. Oh boy! Wish I had of found tis its before the guys at PureVPN conned me too!

    I was offered a great deal on Black Friday for a 2 year subscription. Long story short….I took them up on their offer. Immediately I started having connection issues and timeouts. Being a network engineer and an MCSE I started troubleshooting things myself and it was clear the issue was with PureVPN and their servers. Several chats with their CS team later (robots) I requested a refund and cancellation 2 days after signing up. I immediately received an email response stating that they are sorry for the trouble but before I go could I try new DNS settings which I did. Still had connection issues so emailed again requesting a cancellation and a refund and again received a response apologising but asking me to stay with them and offering me 50% off my next invoice. So their service doesn’t work and they want me to stay with them?

    I emailed back demanding a refund and received a response saying that I had now exceeded their 3GB data limit and as per their T&Cs I could now not have a refund. I can see from above that this is a tactic they are using with a lot of people to prevent giving them refunds which makes you wonder why they feel the need to employ shoddy tactics to deceive people into staying with them if their service is so good!

    I have now opened a PayPal case against them and am contacting my bank to see if they will charge back the payment taken.

    I am hoping that my experience will help prevent others from falling foul of these con artists – cause that is exactly what they are. Avoid them no matter how cheap they offer you their services for!

  32. SCAM! They say there is a 7 day trial period but when I tried to cancel on the third day because my internet speed tanked to 3mbps when using their service (and after four times of them trying to “convince” me to keep the service) they said I went over their usage limits (3GB of data) and now refuse to refund my money. I am denying the charge to my credit card! Do not use!

    PureVPN is a complete garbage. My internet provider official speed is 150Mbps and actual speed is about 170Mbps. PureVPN connection slows it down to 10-15MBps. Technical support is a joke. And I mean literally, a joke. They use the same half dozen fake western names, LOL. Stay away from this ripoff.

  33. I got to this website via google, and in google this review shows as one star.
    But it is 4 stars when I open the article.
    Two questions:
    1) was the review changed from one star to four stars?
    2) With all of the problems, how could this VPN have four stars?

    1. Hi Kathy

      This was an error that has now been corrected. While the service is polished on the surface, DNS and IP leaks mean it simply cannot be recommended for privacy.

  34. stay away from this vpn !
    your speed 3 times slower always dns leaks even with safe dns enable
    totaly no ip6 coverage you must find out this after using monts there shitty service .
    they never repay you even after 12hours using ther service you never get your money back . they keep you more then 30 days on hold and then they say that you use the product so it is not possible to get your money back .

    they offer manny protocols but only one or 2 work propper somethimes only connect with dedicated ip works .

    I bought a lifetime subscription to purevpn. So I’m stuck with them. but that is not a bad thing. I look on this website and see a lot of negativity. sure pure isn’t perfect and I have had issues but I’m always able to get around them. once the connection wasn’t working so I switched to the old software for a month or two and now I am back on the updated software and it works great. I use it for privacy and security it works great. Speed could be faster you just kind of have to find which servers are the quickest.
    I love all the features. I don’t know why but I find it fun to look through the features and see what they are adding to keep me secure. they have added better DNS leak protection. Also the ability to choose your protocol is awesome.

    finally this is one vpn service that doesn’t store any logs. ok well that is a little wrong. They store logs of when you connected and disconnected, bandwith, and your name. But they do not store what you are doing. and if in some scenario they were ordered by a court to give over what you were doing they would however since they don’t store those things all they could give is how long you were on and how much bandwith you used. Pretty sweet. You can read about their policies on their website. since they are based in Hong Kong they are not required to store data logs.


      1. I bought the subscription in March 2016 and never got it working on either mac mini, iPhone 6, iPad Pro or iPad 3. The agents were clueless and just followed their scripts without actually understanding the problem. When they ran out of answers, they just sent me a link. Anyway, the VPN never worked. They had even tricked me into buying a dedicated IP address in the US so that I could access Netflix US (they included the Netflix us server address). Needless to say, i paid more but it never worked. I have asked for a refund due to their false advertising.

  35. Pure VPN did not work on my router. I could only discover this after buying the service. They set so many traps regards keeping the ‘customer service’ loop going round and round. Now, I’m trying to get my money back after 3 days of no luck. They’re throwing every trick in the book at me extending their non-refund position. Total waste of time and money.. And they should all have an ethics seminar.

    1. yes and they get away with it for years now . I try after 12 hours for my year repay but never get something . always talks talks talks ………
      they must be banned in the sceen with there lies all the time for as manny sold accounds

    Totally scam. Never worked. Bogus claim of server location. Avoid at all cost.

  36. they promis 7 days repay if you dont like it .
    after 12 hours I claime my repay and they dont wanna give it back .
    this is the worst vpn ever ! dns leaks all the time and slowwwwww

    * Very unprofessional. PureVPN has inform as on Friday about an IP update after… weekend.
    * Our account data was lost – we received an invoice to -/- in Afghanistan…
    * The ticket system doesn’t work

  37. Bad. They are ripoffs. After signing them up for a week for the one year plan ($49), they dropped the price and offered lifetime deals @$69(5years). Told them i want to top up the difference and upgrade they said no. They said i can subscribe anytime to the lifetime plan. After one year when my current plan ends, they said the deal is over. Sudden price changes!! And now Customer service referred me to other Vpn services . Their Vpn servers were mostly slow and connection quality kept changing if you connect and disconnect on the same server. I strongly DO NOT recommend purevpn and decided to try IP vanish next.

    What a waste of money!!! PureVPN is a P.O.S.

    I paid for this garbage and it has never worked on my Android device. After upgrading my MAC client, the app crashes every time I attempt to login. Please avoid this product.

    I give this crap 0 stars.

  38. I signed up to purevpn 6 months ago, using it mainly for file sharing. Teething problems with windows 10 and purevpn software never went away and have now just got worse. Connection dropping, not auto connecting on startup, random errors, refusing to connect, favourites list adding 10 extra countries (on every startup!) and getting help from them is useless. Just get copied and pasted stock answers about reinstalling the software (which I have done at least a dozen times). Live chat support, they just say they are aware of the problem and are working on it. Had paid for a years subscription but i’m going to have to take the loss and go elsewhere.

  39. They use RSA256 for handshake and SHA1 for hashing with AES256 for cipher. They have no bandwidth limit. They claim they are planning to upgrade their algorithms, but didn’t have specifics. Also, there are connection issues, but it’s not that significant.

    I have a discounted lifetime subscription, but I wouldn’t recommend paying full price owing to the lower quality algorithms they currently use.

    I have no idea why the author had such a hard time getting this info, but his chat reads quite combative to me. So, maybe that had something to do with it. Their customer service is actually very good, and the people are very courteous.

    1. Hi DD,

      Dmitri is no longer with BestVPN, but I suspect his opinion of PureVPN was colored by the huge number of complaints we have received about this service (and I really mean huge!). I have updated the review with the information you have kindly provided, and contacted PureVPN over whether it uses Perfect Forward Secrecy for OpenVPN connections (as failure to implement PFS effectively undermines the encryption used,no matter how good it looks on paper). Its response was “At the moment we aren’t using the PFS mechanism.” I agree, however, that its customer service was good, and although the Live Chat staff member asked me to email tech support instead, I received a timely answer.

  40. Introduction:
    I would highly suggest that you heed this review and take a look at the 1 star review by all the users here. The review by this webpage is based off advertised features and not real to life experience. Absolutely stay away from this company.

    I tried it out for the 7 day with 100% refund option, but you must purchase first to get it. They do not tell you that there are more limitations. Like a 3gb bandwidth limit. If you exceed that they will not refund.

    Reason for Cancellation:
    Terrible stability, extremely low bandwidth. I could not stay connected to them for any amount of time, and speeds ranged from 3 kb/s to less than 1 mb/s. Here is the error log from my router, it is a sniplet but the entire screen was filled with this error for several hours on multiple occasions.

    Aug 22 06:04:19 openvpn[3210]: RESOLVE: Cannot resolve host address: Name or service not known
    Aug 22 06:05:24 openvpn[3210]: RESOLVE: Cannot resolve host address: Name or service not known
    Aug 22 06:06:29 openvpn[3210]: RESOLVE: Cannot resolve host address: Name or service not known
    Aug 22 06:07:34 openvpn[3210]: RESOLVE: Cannot resolve host address: Name or service not known

    Refund Process: I sent them an email, I contacted the Live Chat, who told me to send an email. I get an email back with a link stating I had to go to to request a refund. Once there I learn of the 3gb Limit.

    They seem like a legit company, they are nice until you want the refund. Even after showing them proof of the issues they ignored me. Look to another company to save yourself some money, headache, frustration, and time. These guys are by far one of the worst I have come across

    1. Hi micheal,

      “The review by this webpage is based off advertised features and not real to life experience.” Um.. this review completely slates PureVPN…

    2. Hi Michael, I feel you. My experience with PureVPN sucks as well. I am glad I decided to drop them and go to Astrill instead.

    It is curious how we have had such a different experiences. My connections on multiple servers with PureVPN have been fast and reliable on a wired and LTE network for Windows 10, Blackberry and Microsoft Phone. Occasionally, a server will not like a particular protocol for connection but switching to a different protocol with similar security solves the problem. For the home computer, I generally prefer SSTP which seems to be the most stable and fastest encrypted connection.
    I have used PureVPN for torrents and general security and now I pretty much leave it turned on for everything. The speed penalty for encryption is maybe 5% of my maximum speed. Occasionally on my smartphones, I will turn the VPN off and on again if I hit an issue with a page loading. If I am traveling, I will select a default VPN server closest to my travel destination.
    A major factor in my decision to pick PureVPN was its ability to work with all computer and mobile platforms. In that area, the service has been a really winner.

    1. Globally very disappointing, in particular as far as using the service through a router is concerned.

      It is not flexible, it does not work as advertised and the speed is agonisingly slow.
      The technical support suggests explorations and tweaks that are really technical, time consuming and complicate the use of the service.

      I can not recommend PureVPN at all.

      Do not succumb to attractive promotions and get stuck like me for long term, because after the short 7 days refund window you will discover that the service is really not up to the level advertised and they will refuse to refund even after acknowledging they let you down…

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