Blockless Review

Blockless

BestVPN.com Score 4.5 out of 10

Blockless is a Canada based SmartDNS provider that aims to bring you great streaming speeds with simplicity of use. While there are a few problematic things, overall they provide a good value for money service.

VPN Stats

  • Server Locations N/A
  • Average Speed N/A Mbit/s
  • Simultaneous Connections N/A
  • Jurisdiction N/A

Likes

  • 7-day free trial
  • Great speeds
  • Fantastic support
  • Good value
  • Good for streaming

Dislikes

  • Weak encryption
  • Apps are poor

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Features

Canada based Blockless bases it's main operation around it's SmartDNS service, so we will discuss this first. They provide well rounded support and set-up for this and as shown below there is virtually no speed loss. It provides a great service if you wish to be constantly connected to a streaming service, though (like most other SmartDNS) it can be a bit of a nuisance if you wish to keep changing back to your standard internet settings and properties. The SmartVPN service (which they recommend when you're on the go) helps bypass the above mentioned problems, but unfortunately, it doesn't always work - though the issues seem to be reserved for BBC iPlayer. Luckily for Blockless, their service hasn't been blocked by Hulu yet (like with many other providers) and this is a VPN that works with Netflix, Pandora, etc. The Blockless service allows streaming from 17 different countries. While no Asian or African connections, these locations were clearly well thought out and are the countries where major streaming services are based and available from. They allow 1 IP to be used for the SmartDNS service and 1 connection to be used for their SmartVPN.

Visit Blockless »

Speed and Performance

We gave Blockless our standard performance test to see how it faired. Unsurprisingly, there was hardly any speed loss with either the SmartDNS or PPTP connection. With regards to IP test, we always obtained our own IP since there is no security implemented in either system. The DNS results weren't exactly what we were expecting, since most of the time it pointed towards the US/Canada and Germany but the service and their system worked so we shan't worry about this.

Price

Like every other VPN out there Blockless provides three different plans, with increasing price discounts the longer you sign up for. Compared to a traditional VPN service, they are cheap, however compared to SmartDNS and streaming services [their target market] they are similarly priced. Slightly annoyingly they do not display this information until you sign up for an account. When you sign up you also receive a 7 day free trial (without having to enter any credit card details), which can be extended to 10 if you like them on Facebook.

Customer Service

Blockless has two kinds of support: an FAQ and ticket support. Their FAQ covers the basic topics while the ticket support is available for solving the more complicated problems. The ticket support replied in a reasonable amount of time and seemed knowledgeable and friendly. Unfortunately they weren't able to solve our issue with the SmartVPN but we won't hold this against them as they tried their very best and in the end its the developers fault, and not the support teams.

Privacy and Security

Since Blockless is aimed at providing high end streaming and uses SmartDNS technology, it does not provide much in terms of security but it understands this and makes no claims on this - which is great. Their SmartDNS does not provide any security what-so-ever but this means you can have the best streaming speeds possible. They also have a service called SmartVPN, but we believe this is wording to be slightly misleading as it is not a private network in reality. The reason for this opinion is as follows:

  • It uses a PPTP connection, which as we have mentioned numerous times before, is not very secure.
  • The settings they use for this PPTP connection also means that it is not encrypted in any way.

Their Privacy Policy and Terms of Use are clearly displayed on the website. Unfortunately, while clear on collection and use of information through their website, it does not mention any information with regards to logging through their  service. Their support was great at filling in this gap and told us that the only thing they log is connection errors. Blockless also offers an Ad Blocker service through their DNS set-up so you do not need to worry about all those annoying advertisement lurking around on website. Though a number of VPNs do this, as far as we're aware they are the only one implementing it for their SmartDNS connection.

Final Thoughts

Overall, while there are some things that could be ironed out, Blockless is a well rounded service. They score plenty of ticks in the right boxes and  their service is well targeted and fulfils that target market well. There are a few large competitors that Blockless can be compared to but due to their lower pricing and determination they stand their ground well.

We liked 

  • Great speeds
  • Fantastic support
  • Good value for money

We weren’t so sure about

  • Proprietary apps aren't very impressive

We hated

  • Not much

Visit Blockless »


16 Comments

  1. Jared.B
    on September 3, 2016
    Reply

    Do not like this service, they automatically charged me $50 US for the year without my consent using my VISA. I had previously told them I no longer wished to have the service because of how slow it made my internet. They charged me a month later anyway and will not refund my money! DO NOT TRUST THEM!

    1. Jared.B replied to Jared.B
      on September 3, 2016
      Reply

      I had terrible internet because of your services and it no longer works for Netflix. If you charge people for a service and it does not work .. that is stealing. I will be contacting Consumer Canada Bureau, it seems I am one of many. I will be making great efforts to impact Blockless in anyway I can as I have been charged for a service that does not work, I can not use and will not treat its customers properly. The proper way to take care of this issue would be to charge me a ONE month fee for this month and return the remainder of my money and close my account out. I am not asking for a refund for services already rendered. Your company's actions leave me to believe this is not a Canadian Company.

  2. MOTTY
    on July 22, 2016
    Reply

    Garbage!!!! The service is terrible and I have wasted a subscription because they don’t call you back. AND BE CAREFUL I TOOK A OFFER FOR 6 MONTH TO TRY I CANCEL AND CHARME AGAIN "THIEVES", They only communicate via email, and this can be very frustrating. I truly believe this is a SCAM. DO NOT WASTE YOUR MONEY! I TRY BECAUSE SOPORT MEXICO AND SPAIN, AFTER 1 MOTH SERVICE THEY REMOVE AND FOR THE LAS 3 MTHS ALWAYS SAID WE ARE WORKING IN IT, LAYER!!!

  3. Pauline O'Brien
    on May 20, 2016
    Reply

    Horrible!!!! The service is terrible and I have wasted a subscription because they don't call you back. They only communicate via email, and this can be very frustrating. I truly believe this is a SCAM. DO NOT WASTE YOUR MONEY!

  4. Da
    on May 6, 2016
    Reply

    Blockless will ONLY REFUND WITHIN 7 DAYS. I took the annual package paying for a year in advance. I cancelled after 5 months and they will .not refund me any money. Had nothing but problems.

    1. Douglas Crawford replied to Da
      on May 9, 2016
      Reply

      Hi Da, I find it difficult to believe that you are being serious. You purchased an annual subscription and used the service for 5 months, then expect a refund? Wow. I will also note that Blockless makes it very clear that its free trial is for 7 days only ("Try it FREE for a week.")

      1. Douglas Crawford replied to Douglas Crawford
        on May 27, 2016
        Reply

        Hi Luis, I assure you that I have zero connection to Blockless, and to be honest, know very little about the company. My earlier comment was simply based on the notion that if you pay for a subscription,and then use it for months, asking for a refund seems a bit much. I do agree, however, that if the company specifically sold you the product based on claims that would allow you to access Netflix (and now you can't), then you should be able to claim a refund. I wish you luck in this.

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