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IPVanish Review

IPVanish

BestVPN.com Score 8.5 out of 10
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IPVanish is a US-based VPN provider from Orlando, Florida. It is an established VPN service that is well known for providing a lightning-fast and reliable VPN experience. The VPN owns and controls its entire network of "Tier 1" servers. This is an advantage in terms of both performance and privacy - because it means that no third parties are involved in its server infrastructure.

VPN Stats

  • Server Locations 60
  • Average Speed 60.57 Mbit/s
  • Simultaneous Connections 10
  • Jurisdiction USA

Likes

  • Servers in over 60 countries
  • Strong OpenVPN encryption + zero logs
  • Killswitch and DNS leak protection
  • Torrenting is permitted
  • Very fast speeds

Dislikes

  • Based in the US
  • Does not unblock Netflix US

Features

Port forwarding
Total servers 1140
Countries 60
Simultaneous connections 10
Bare metal or virtual servers Bare metal
Router Support
Routers Supported Most DD WRT routers
Allows torrenting
Port selection

Supported platforms

Windows
MacOS
iOS
Android
Linux
Windows Phone

Protocols offered

PPTP
L2TP/IPsec
SSTP
IKEv2
OpenVPN

Privacy

Jurisdiction USA
Logs Traffic
Logs Connections
Logs Timestamps
Logs Bandwidth
Logs IP Address
Logs Aggregated or Anonymized Data
Website tracking? Google Analytics

Performance

BestVPN.com SpeedTest (max/burst) 116.75
BestVPN.com SpeedTest (average) 60.57
Data limits
Bandwidth limits
IPv4 leak detected?
IPv6 leak detected?
WebRTC leak detected?

Payment

Visa/MasterCard
Amex
Cryptocurrency

Security

Kill Switch
Obfuscation (stealth)
Self-hosted/Proxied DNS Yes
IPv4 leak protection
IPv6 leak protection
WebRTC leak protection

Support

Free trial No
24-hour support
Live chat support
Money-back Guarantee
Money back guarantee length 7

Unblocks:

Netflix
iPlayer

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Update June 2018: IPVanish has got into hot water for handing over logs it claimed not to keep to US Homeland Security in 2016. This situation is complicated by the fact that IPVanish is now run by a different company which disowns the actions of its past management. Please see here for the full story. Given the change of management, we must admit that we are not yet sure how best to respond to this news with regards to recommending IPVanish. Please watch this space.

Features

Port forwarding Not available
Total servers 1140
Countries 60
Simultaneous connections 10
Bare metal or virtual servers Bare metal
Router Support Available
Routers Supported Most DD WRT routers
Allows torrenting Available
Port selection Available

IPVanish provides all the advanced VPN features you would expect to get from a top-of-the-range VPN service. These include:

  • Apps for Windows, Mac OS X, macOS, iOS, Android, and Amazon Fire
  • Allowance of five simultaneous connections
  • Easy-to-use client interface
  • Unlimited data allowance and no bandwidth limiting
  • Killswitch
  • DNS leak protection
  • OpenVPN, L2TP, and PPTP encryption
  • Zero logs policy
  • Servers in 60 countries
  • A pool of more than 40,000 IP addresses across 1000 servers>
  • P2P permitted
  • SOCKS5 web proxy
  • Accepts PayPal as well as credit cards
  • Seven-day money-back guarantee

IPVanish has in excess of 1000 servers located in 60 countries around the world. The company is extremely strong in Europe and the US - but also has servers in useful locations like Australia, Brazil, Japan, Asia, and South Africa.

IPVanish does not have servers in Russia. If you need a VPN to unblock Russian services (to unblock VK in Ukraine, for example). Or if you require Russian servers for privacy - you will need to look elsewhere. To be fair on IPVanish, many VPNs have decided to stop providing servers in Russia due to new laws that bring into question the privacy levels that can be promised on servers within the nation. So this is a valid omission.

SOCKS5 Proxy

SOCKS5 is a versatile proxy that works with any kind of traffic. IPVanish is one of the few VPNs that provides a SOCKS5 proxy for free when you sign up to the VPN. IPVanish VPN also provides a number of excellent guides for using SOCKS5 (with Deluge or uTorrent, for example).  The benefit of a SOCK5 proxy is fast speeds, but do bear in mind that it does not provide encryption like the VPN client.

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Speed and Performance

We test IPVanish connection speeds three times a day using a unique server-based scientific speed testing method. For more information on how those speed tests work please read: VPN Speed Testing Done Right. As is always the case, IPVanish is currently performing excellently. It is one of the fastest VPN services available on the market. That is why IPVanish is so good for data-intensive tasks such as streaming in HD, gaming, and torrenting.

As you can see in the graph below, in the last two months IPVanish has been sandwiched in amongst the very fastest VPNs in the world - which all have similarly excellent speed results as each other. IPVanish currently has fourth-best average download speeds, but it is often first (and was as recently as toward the end of March)!

IPVanish Speed

The DNS lookup time can slow down the process of fetching a page from a web server. IPVanish performed well in this area. The average speed is very fast, and it has a much better maximum lookup time than a selection of the world's fastest VPNs.

Ipvanish Dns Lookup Times

IPVanish's connection times put it in the top rank of VPNs. VPN connection times do not get any better than this!

Ipvanish Connection Time

As you can see, IPVanish scores extremely well in these tests and is one of the few VPNs that can claim to be one of the fastest in the world.

Leak tests

BestVPN.com SpeedTest (max/burst) 116.75
BestVPN.com SpeedTest (average) 60.57
Data limits Not available
Bandwidth limits Not available
IPv4 leak detected? Not available
IPv6 leak detected? Not available
WebRTC leak detected? Not available

I connected to one of the IPVanish London VPN servers to test for leaks using ipleak.net. I discovered no detectable IP Leaks or DNS leaks. My IP address correctly appeared in London as did the single DNS address. WebRTC leaks performed in Chrome also came back negative on my system.

My internet service provider does not use IPv6 addresses and so I was unable to test for IPv6 leaks.

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Price

IPVanish only has one service plan, which can be purchased for three different subscription periods. Consumers are rewarded for committing for a longer period of time. Subscribers are given the option to get either a one month, three month, or yearly subscription.

A subscription to IPVanish is recurring. If you do not cancel the VPN at the end of your subscription period - you will automatically be billed the same subscription fee again.

All subscribers are given a seven-day money back guarantee to change their mind if they wish. This is even true of the one-month subscription.

Consumers can pay for IPVanish in a large number of different ways, which is awesome. Credit cards and PayPal are accepted as are some other virtual options. However, IPVanish does not accept Bitcoin payments (or any other cryptocurrencies).

Payment Processing

Credit card payments are processed on behalf of IPVanish by the third-party payment handler Chase for most payments. WorldPay is used for some international payment types. Payments are also handled by Paypal and Apple if you purchase using these options.

These are reputable payment handlers. What's more, having payments managed by a third party means that payment records and subscription records are kept at arm's length from each other - which theoretically has some advantages.

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Ease of Use

Windows Available
MacOS Available
iOS Available
Android Available
Linux Not available
Windows Phone Not available

The custom IPVanish apps work well on all of the major operating systems.

Although the graphic above doesn't list it, the macOS system is catered for. However, macOS computers and iOS versions later than release 10 don't have access to PPTP (which if anything is good).

In addition, it is worth noting that the iOS version of IPVanish runs on IKEv2 encryption not OpenVPN. However, anybody wanting to connect via OpenVPN can do so using OpenVPN Connect software because IPVanish provides .ovpn config files in the member's area.

I particularly liked the availability of a custom Amazon Fire TV app - this is a really unique feature that is still a rarity in the VPN industry. You can also install the VPN on flashed routers and set-top boxes, and IPVanish has setup guides to help you.

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Customer Service

Free trial No
24-hour support Available
Live chat support Available
Money-back Guarantee Available
Money back guarantee length 7

The support department of IPVanish used to let down the service a bit. However, this is an area that IPVanish has been actively improving since we last tested it. IPVanish has added a live chat service to the member's area and the price plans area of the site (for non-members to ask questions) - and is about to roll the live chat feature out sitewide. This means it will be available sitewide in the coming weeks.

Ipvan Live Chat

This is a really valuable improvement to the service, which highlights that IPVanish is investing heavily in making its service better and better for its subscribers. I tested the live chat a number of times and always got a response right away. 10/10.

The site also provides an excellent FAQ page.

The FAQ can be searched and has instructions for most problems. This is a great resource, that is useful both as a stand-alone feature and as a place for live chat support to send subscribers to walk them through fixing problems. You can access support categories and useful setup guides, by scrolling down the FAQ page.

You may want to look at the Setup Guides once you have subscribed to the service, especially if you intend to make use of IPVanish' native Amazon Fire TV app. Or if you want to set up your VPN for  Kodi. It even has setup guides for OpenELEC, which means you can run it with Kodi on a Raspberry Pi if you want.

If you can't find a solution to a problem, you can also elect to fill in a contact form to ask the support team a question. This is accessible through a link in the FAQ page, as well as in the site footer.

You will get a reply to your query via email. A reply to this email will come pretty quickly because support is now 24/7. Excellent customer service all round.

Privacy and Security

Kill Switch Available
Obfuscation (stealth) Available
Self-hosted/Proxied DNS Yes
IPv4 leak protection Available
IPv6 leak protection Not available
WebRTC leak protection Not available

IPVanish has reliable software that is packed with advanced security features. Some of those features are particularly useful on mobile devices - such as the network block feature, which protects you against connections to unsafe open networks with no password requirements (which are sometimes set up in public places by hackers). And which your device could connect to automatically.

In addition it has a killswitch, DNS leak protection, Xor stealth mode (scramble),  OpenVPN port selection, auto-connect, and launch at start up. A truly complete suite of VPN features!

Encryption Protocols

PPTP Available
L2TP/IPsec Available
SSTP Available
IKEv2 Available
OpenVPN Available

IPVanish provides three different kinds of VPN protocols: OpenVPN, L2TP, and PPTP. PPTP is an outdated encryption protocol that is no longer considered secure and should never be used for privacy. Out of the three available protocols, we recommend that you stick to OpenVPN.

IPVanish implements Open VPN using an AES cipher. IPVanish implements AES with a 256-bit key, which is the strongest cipher used for VPN encryption today. Handshake, hash auth, RSA keys, and Perfect Forward Secrecy, are also important components of the overall encryption standard. So those must be analyzed too...

The weakest part of IPVanish' OpenVPN encryption is the HMAC SHA1 handshake. However, this does meet our recommended standards for privacy. Thus, all of the necessary components of the protocol on both the data and control channels are considered secure. Good news indeed.

To conclude: IPVanish is great for data security from an encryption standpoint. It even implements Perfect Forward Secrecy (DHE-2048). For a more detailed look at VPN encryption please read our guide here.

Privacy

Being based in the US is enough to put some people off IPVanish. This is because being based in the US is not "ideal" for any company that provides a privacy service. Why? Because the US is the home of the CIA and the NSA - and is also a part of the 5 Eyes surveillance agreement.

In the US, firms can be served both warrants and gag orders, which means that they could be asked to hand over data without disclosing it to the public (this is a gag order). This is far from ideal. However, to make up for this fact, IPVanish implements an excellent zero-logs policy. This means that even if it was served a warrant it wouldn't have anything to hand over to the authorities.

Despite this seemingly watertight solution, the question surrounding gag orders is still significant. Due to the Snowden revelations, we know just how invasive the US is. This does make it a hard nation to trust with citizen's data. However, it is also true that many other nations also have similar gag/secrecy orders in place - so this is not a unique problem to the US.

It is our belief that for most people IPVanish is going to provide more than adequate levels of privacy. Anybody who requires higher levels of privacy would probably be better sticking to Tor (not a VPN).

Website Trackers

I checked the IPVanish website using Privacy Badger to see how much tracking it is doing. It detected 16 potential trackers, including Google analytics, spreedly, upsellit, hotjar, and doubleclick. This is nothing out of the ordinary and does not really pose any risks to the VPN service itself.

However, it is worth noting that there are VPNs out there that have as little as one tracker on their website, so 16 can be considered a high amount.

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Final thoughts

IPVanish is one of the best VPN services around and its prices are extremely reasonable. You get the choice of a massive number of server locations and a lot of advanced security features, such as a kill switch, DNS leak protection, and network blocking (to name a few). IPVanish has produced a superb app, which is easy to use and easy to setup. You don't need any specialist technical knowledge to use IPVanish VPN.

It is a shame that the IPVanish has given up fighting to keep Netflix available. However, unless this is a primary care - IPVanish is a superb lightning fast VPN that is extremely secure. The service offers outstanding protection for P2P downloading, internet telephony apps, online gaming, and access to geo-restricted websites all over the world. Well worth a test run using the money back guarantee!

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81 Comments

  1. Vee Lizzie
    on June 23, 2018
    Reply

    Unlike the commenter above (or below), I think it's pretty good that you're investigating the "no logs kept" issue. For me personally, the kept log is not really a deal breaker in term of choosing the right VPN (although it would be great if they don't keep logs), but the installing process. Many say that setting up IPVanish is a headache for beginners, for example here: [sorry - competitor link removed] and it's honestly a turn-off (100% newbie here).

  2. Cris Platt
    on June 7, 2018
    Reply

    A score of 9.5 for a VPN service that exposes and delivers the user's data? Very generous or pay per review? Disappointed.

    1. Douglas Crawford replied to Cris Platt
      on June 8, 2018
      Reply

      Hi Cris, This story only broke 3 days ago, and for various reasons we have been working with a skeleton staff this week. I have now published an article explaining the situation and added a disclaimer to the start of this review. As the disclaimer says: IPVanish has got into hot water for handing over logs it claimed not to keep to US Homeland Security in 2016. This situation is complicated by the fact that IPVanish is now run by a different company which disowns the actions of its past management. Given the change of management, we must admit that we are not yet sure how best to respond to this news with regards to recommending IPVanish. Please watch this space.

  3. Adam Zawadzki
    on February 19, 2018
    Reply

    great speed but the software that you have to use is a joke, it works onces in the while half the time can not connect to any servers, i have to remove the software and reinstall it, and this system is fresh install of windows 7 so i do not know why the software is a pain. makes me want to just cancel this and forget

  4. András Erdős
    on January 27, 2018
    Reply

    Terrible service and customer service. Two month into the contract they could not provide to watch foreign TV anymore. No notice, no solution, no refund, but the rudest customer service ever . At one point they just stop answering you. Do not even think to subscribe!!!!

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