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NortonWiFiPrivacy Review

NortonWiFiPrivacy

BestVPN.com Score 5.5 out of 10
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Norton WiFi Privacy is the new Norton Virtual Private Network (VPN) service, from the world-renowned antivirus firm Symantec. It is a cheap VPN service, that due to the size and scope of the firm (and its experience within IT security) ought to be top-end. Will it live up to that image?

I had a look around but, because Norton WiFi Privacy is so new, there is little to go on. As such, I truly don’t know what to expect from this fledgling VPN. Considering it is made by such a big name, one would expect it to be watertight when it comes to security and privacy. I’m excited to put this VPN through its paces, so let’s dive right in.

VPN Stats

  • Server Locations N/A
  • Average Speed N/A Mbit/s
  • Simultaneous Connections N/A
  • Jurisdiction N/A

Likes

  • Easy to use
  • Good resources on the website
  • 24/7 live chat support
  • Ideal for WiFi security
  • Very affordable

Dislikes

  • Confusing privacy policy
  • Encryption could be stronger

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Features

Norton WiFi Privacy VPN is a new service from global IT security firm Symantec. It has custom clients for Windows, Android, Mac, and iOS. No custom Linux client is available at present. Despite being so new, Norton VPN gives users access to a network of servers in 26 countries (with at least two servers in each location). Admittedly, this isn’t the most locations we have ever seen for the prices quoted. Still, for a relatively new service, it is impressive.

The Windows and Android apps (the ones I tested) all have pro features such as Domain Name System (DNS) leak protection, a kill switch, and auto-connect.

Norton WiFi Privacy »

Speed and Performance

I tested the VPN on a 50 Mbps fiber internet connection. I tested the UK and Netherlands servers from test servers located in the UK (at testmy.net). The US VPN server was tested from a test server (also at testmy.net) in New York. I found speeds to be pretty great, and much better than other reviews claim (which I assume means that Norton has upgraded its servers since other reviewers tested the service). However, speeds were up and down a bit compared to my base test results, and the US server was definitely the slowest of the ones I tested. Could be better, but not the worst I have ever tested by a long way.

Nortonvpn DownloadsNortonvpn Uploads

As you can see, although there was a drop in speeds, Norton WiFi Privacy is fast enough to stream in HD. Overall I was impressed by the speeds that Norton VPN provided.

IP leaks, DNS leaks, WebRTC leaks, and IPv4 leaks

I found there to be no Internet Protocol (IP) leaks using Norton WiFi Privacy. In addition, despite the fact that ipleak.net did detect around 40 DNS addresses, the good news is that I was able to ascertain that Norton proxies those results. As such, despite the fact that Norton WiFi Privacy isn't using its own servers for handling DNS requests, because they are proxied it is not a security concern.

More good news is that I encountered no Web Real-Time Communication (WebRTC) leaks or Internet Protocol version 4 (IPv4) leaks. Sadly, I was unable to test for IPv6 leaks because my ISP does not provide for IPv6 connections.

Price

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The Norton VPN is a very reasonably priced service, which certainly couldn’t be considered expensive. At the time of writing it is on sale, which brings already reasonable prices down even further. Like most VPNs, Norton WiFi Privacy can be purchased either monthly or yearly. There are four plans: a one device plan, a five device plan, a ten device plan, and a combination plan (which provides access to the VPN and Norton Security Suite).

All of those prices are reasonable, so as long as Norton VPN provides the level of service expected from a premium VPN service in this day and age then it might well be worth consideration.

Money-back Guarantee

Norton VPN offers subscribers a 60-day money back guarantee. This means that subscribers can test Norton WiFi Security thoroughly over an extremely reasonable trial period. Furthermore, people who subscribe using Google Play (to the Android version) actually get a seven-day free trial. Confusingly, users have to use Google Play to 'buy' the app in the usual manner. However, no money actually leaves your account until seven days later. If you cancel before then, the Play Store doesn't charge any money.

Payment Options

You can pay for Norton VPN by credit card or PayPal. Sadly, Norton does not accept bitcoin payment, which is a shame. If paying for a VPN using greater levels of anonymity is a concern, then Norton VPN probably isn’t for you.

What is Norton WiFi Privacy?

Norton WiFi Privacy is the name of Norton’s Virtual Private Network service. Like other VPNs it is a perfect solution to the problem mentioned above. By encrypting all the data on your laptop or mobile device, Norton WiFi Privacy secures all your data from other WiFi users.

Despite the name Norton WiFi Privacy, don’t be fooled. This service is a full VPN that will also disguise your location, allow you to overcome geo-restrictions, and keep your data safe from the prying eyes of Internet Service Providers (ISPs), landlords, employers, and the government.

Ease of Use

Norton WiFi Privacy VPN is available on all the most popular platforms, including Windows, Mac, iOS, and Android. It is not available for Linux.

Android

The Android app is very similar to the Windows desktop app and has all of the same features. One awesome thing about Norton WiFi Privacy is that it has an ad-blocker built in. This is an awesome feature for Android users who want to avoid adverts. Due to the fact that Google Play Store doesn't have any ad-blockers for Android, this VPN is an excellent solution. It is also one of the few VPNs that has this feature.

All in all, the Android software is very easy and pleasant to use due to its simple and colorful design. In addition, Norton VPN will automatically connect whenever you join an untrusted public WiFi network. As such, Norton WiFi Privacy is specifically well designed to be a good WiFi security option.

Other/Free Services

In addition to Norton WiFi Privacy, Norton sells an antivirus and security suite with online backup. This can be purchased in three different packages (standard, deluxe and premium). It can also be bundled in with the VPN service (for one device).

Customer Service

Support for Norton WiFi privacy is provided in several ways. 24/7 live chat support is available on the Norton website. However, this live chat is for all Norton products, not just the VPN service. As such, the live chat support is very limited indeed. This feature on most VPNs allows people to get fast answers to problems concerning the VPN. This is not true of Norton WiFi Privacy, whose support staff know absolutely nothing about the VPN.

I asked the live chat agent to tell me simple details about the privacy policy such as: Does Norton WiFi privacy keep any connection logs? The good news is that Norton does take your telephone number and give you a call back with the details. However, this is quite inconvenient if you are a busy person, as you simply don't know when you are going to get the call.

Email Support

Luckily, it is possible to communicate via email. However, you will need to go on live chat to request that they send you an email. Using that email you can reply and start a support conversation. Hardly ideal, but at least it is possible. Overall, I found support with Norton to be cumbersome, tiresome, and overly difficult.

Yes, being able to get a call back is good. However, with other VPNs it is possible to ask something like: "How can I unblock the Open Tennis tournament?" and receive an answer on the spot (including being given the address for a dedicated streaming server for the event). This is not the level of service that you get with Norton.

In fact, I went back to Norton with a number of questions to see if a different agent would know more. I found them to know nothing time and time again.

On one of its blogs about VPNs, Norton says the following:

“When in doubt, don’t be afraid to email customer service and start asking questions. Companies that are more reputable are more likely to answer your questions promptly.”

Sadly it is pretty obvious that this something that Norton forgot to actually implement for its VPN service.

Privacy and Security

Norton is based in Ireland, which is quite problematic for data retention laws in general. Traditionally Ireland has been a very severe location for data retention, keeping records of electronic communications on file for seven years at a time. From 2007, data retention in Ireland was practiced with full consent of the EU. On the landing page for its privacy policy Norton says,

"If you live in the European Economic Area, the Controller of Your Information is Symantec Limited, Ireland, which has its principal place of business at Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland."

However, inside the Norton user license agreement, it clearly states that US and Latin American users will be subjected to US laws. Whereas the rest of the world will be subjected to UK laws. That means that no matter where you reside, a subscription to Norton WiFi Privacy VPN is subjected to very invasive jurisdictions; either those of the US (with warrants and gag orders) or the UK (with the Snooper's Charter and mandatory data retention).

In addition (as you can see) the landing page's claim that data is controlled from Ireland (for members of the EU) is at odds with what it says in the user agreement.

Encryption

Norton WiFi Privacy comes with OpenVPN as standard on both Android and Windows. Users do not get the option to use any other protocols. Finding out about Norton's encryption was like getting blood from a stone. Customer support agents could only tell me that it was AES-256. I sent the firm emails, and after four days I managed to get the answers that I wanted.

Sadly, when I did finally receive details about the implementation of OpenVPN, I discovered that it was lacking due to a weak handshake (RSA 1024). That handshake has been known to be weak for around seven years now, and means that encryption on Norton WiFi Privacy cannot be considered secure. To be absolutely clear: here at BestVPN.com we consider a handshake of RSA 2048 to be a minimum spec for a VPN to be considered secure.

Privacy Policy

Norton WiFi Privacy claims to be a zero logs VPN. It clearly says that it is a no logs Virtual Private Network on its website. However, I discovered in the licensing agreement that Norton WiFI Privacy users are subjected to the same privacy policy as other Norton product users. I downloaded that privacy policy and was sad to find that Norton keeps the following:

"Information about your computer or device, including browser type and settings, IP address and traffic data relating to your Internet connection."

As such, it is impossible to tell if Norton VPN is truly a zero logs VPN. Taking the privacy policy at face value would appear to reveal that it is not zero logs at all. This is hugely problematic and is probably why Norton advertises this as Norton WiFi Privacy as opposed to NortonVPN. Overall, the encryption and the privacy policy mean that this VPN is not really a good option for anything other than staying secure on public WiFi. As such, it is aptly named.

In addition, in the license agreement Norton asks users not to use the VPN in any of the following ways:

"In violation of any applicable laws or regulations, or to promote the violation of any applicable laws or regulations.

To upload, post, or otherwise transmit content which You do not have a right to or which would otherwise infringe the intellectual property rights of any party.

In a manner that infringes or violates any privacy, intellectual property, confidentiality, or contractual or other rights."

With that in mind, this VPN should not be used for peer-to-peer (P2P) or torrenting. Firstly, Norton WiFi Privacy is not secure enough to guarantee your privacy, and secondly, the privacy policy leaves a massive question mark over the service.

Final thoughts

Norton WiFi Privacy is a VPN that does the bare minimum. It provides OK speeds, which although fast enough to stream in HD are a little bit up and down (especially on the US server). However, both the privacy policy and encryption on the platform leave me cold. It is possible that the across-the-board Norton privacy policy doesn't do the VPN service justice. However, as it stands the privacy policy leaves users at huge risk. In addition, I found customer support for Norton WiFI Privacy VPN to be lacking. Customer support is very important in the VPN industry and can make or break the usefulness of a service.

To conclude, this is a VPN that is marketed as a WiFi privacy solution, and rightly so. Norton's VPN will stop hackers from 'sniffing' your traffic when you are logged onto any public WiFi hotspot. If purchased on a yearly basis it is a very cheap VPN that will keep you secure while connected to public WiFi. If Norton sorts out its privacy policy, upgrades to RSA 2048, and finds a way to help its users efficiently, this would be a pretty awesome VPN. For now, however, the new VPN service remains largely a big question mark.

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