TotalVPN Review

TotalVPN

BestVPN.com Score 4 out of 10
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TotalVPN is a new provider looking to make a splash in the VPN market. Thanks to its simplicity and good value, we wouldn't be surprised if within a few years it achieves its goal. As of March 2017, TotalVPN as well as sister company SaferWeb are not accepting new users. Whether or not this will mean the definitive end of TotalVPN and SaferWeb remains to be seen, but in the meantime we highly recommend checking out some trustworthy, alternative VPNs. Click the button below to see our top recommendations!

VPN Stats

  • Server Locations N/A
  • Average Speed N/A Mbit/s
  • Simultaneous Connections N/A
  • Jurisdiction N/A

Likes

  • Good protection, including OpenVPN
  • Excellent support
  • Looks polished
  • Free version
  • Good amount of server locations

Dislikes

  • Client needs some minor updates
  • UK based

UPDATE 8 March 2017: As of this date, TotalVPN as well as sister company SaferWeb are not accepting new users. Whether or not this will mean the definitive end of TotalVPN and SaferWeb remains to be seen, but in the meantime we highly recommend checking out some trustworthy, alternative VPNs. Click the button below to see our top recommendations!

Best VPN for 2018

UPDATE 11th August 2016: Since we conducted our review of this service, we've received several worryingly negative comments, some of which involve unexpected payments being taken from customer accounts. We intend to look into this and re-review this service. In the meantime, we recommend that you both read the review below in full as well as take a look at the comments section, in order to make an informed decision.

If you're looking for a free VPN service, we have a free VPN list here with some good alternatives.

Features

  • 25 server locations
  • 3 concurrent connections
  • Free option
  • OpenVPN
  • SmartDNS
  • No usage logs
  • Support for all devices
  • No bandwidth or data limits

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Speed and Performance

Thankfully, nothing was amiss during the course of checking for DNS leaks, including IPv6 and the WebRTC Bug. Tests on both should be run periodically as a safeguard and to verify that your VPN service is running to the standard you paid for.

Speed tests were a bit odd. The performance was consistently pretty good to great, but when the actual data came through, speeds in between one and two Mbps weren't uncommon (which is understandably somewhat distressing). Then again, Soundcloud, multiple tabs, and streaming movies online for over two hours all went off without more than a minor hiccup here and there (and those were few and far between). Again, it is worth using the free plan to take a look at things if you're worried about this while periodically testing using testmy.net. This is most likely because TotalVPN anonymously monitors its network for usage and only provides you with the bandwidth that you need.

Pricing and Plans

TotalVPN offers two options to subscribers: Free or $7.79 a month for the Total Premium Plan. The former only comes with three server choices, while the latter includes 30+ servers and isn't hampered by the speed cap involved in the free option. Both plans are explored in further technical detail later on in this review.

If you do decide to go with the Total Premium Plan, you will be treated to a special BestVPN.com 20% discount! That said, this promotional pricing is limited to the first round of payment. Afterwards, you will be charged the standard amount.

Neither plan is likely to break the bank, however. The Free Plan - while limited - is undoubtedly appealing, while the Total Premium Plan is among the most competitively priced in the market. You can sign up for and pay for both using a credit card. Cryptocurrencies such as Bitcoin sadly isn't yet an option.

If you do decide to go with the Total Premium Plan, you will also be treated to a 30-day money back guarantee. This guarantee, when combined with the Free Plan, gives you the opportunity to test the service twice to ensure sure that it's the one for you. Pretty neat!

Privacy and Security

TotalVPN offers four encryption protocols: IKEV2, IPsec, PPTP, and OpenVPN - the last of which we recommend most for security and for anything but extreme speed concerns. P2P filesharing isn't expressly forbidden, nor explicitly encouraged, but it is allowed if you agree to their Terms of Service.

The company's location in the UK does raise some flags regarding compliance with authorities, and TotalVPN will do so if subpoenaed by a government agency. That said, if you aren't engaging in some dangerous activity of the illegal variety online, you should be okay.

Also noteworthy is that sales disputes are governed by US laws as per the State of Massachusets precedent. Connection logging isn't ideal, but tolerable enough for many folks, and common - unfortunately.

Encryption while using OpenVPN is performed using AES-128 bit CBC, with a 4096 authentication certificate. It would be nice to see an upgrade to AES 256 in the future, and SHA-1, perhaps, though the available encryption is by no means shabby.

Final Thoughts

Every child has growing pains, as does every business, including Total VPN. Although, as our review shows, it surpasses expectations at this early stage with an accessible client a few tweaks short of greatness, a smooth website, highly economical pricing options, and a free plan. Visit its website today to see if TotalVPN is the right VPN service for you!

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43 Comments

  1. Satan Claws
    on May 7, 2017
    Reply

    Everything was fine until the renewal price went from about $70 pa to $143 pa??? I got a message that the TOTAL VPN company is closing its business so no new clients and existing clients will be terminated after there subscription expires

  2. Kairat Mynbayev
    on September 13, 2016
    Reply

    TotalVPN is a terrible service, on several counts. 1) I am in Kazakhstan and want to watch HBO boxing and Netflix. Both providers immediately discovered that I was using VPN. 2) I canceled the service on their site but they continued to charge me at $14.97, which is higher than $6.95, to which I initially subscribed. 3) When I called them, their rep said I should have received a reminder from them 15 days prior to each charge. I never received any reminders. 4) When I said I canceled the service through their web site, they said I should have canceled by email. Even the fact that after cancellation I was not able to access my account did not matter for them.

    1. Douglas Crawford replied to Kairat Mynbayev
      on September 13, 2016
      Reply

      Hi Kairat, Yeah... we have received many complaints about TotalVPN. BestVPN no longer recommends the service, and are currently phasing out any such recommendations from our website.

  3. Concerned User
    on September 3, 2016
    Reply

    Signed up, paid, account said it was still a free account, stay well clear of this site. You have to tell the support what to do as they do no use there brain to solve simple problems. You cannot trust them with your safety.

    1. Douglas Crawford replied to Concerned User
      on September 6, 2016
      Reply

      Hi Concerned User, Yup. We have received may complaints about TotalVPN.

  4. Joseph R.
    on August 7, 2016
    Reply

    My dealings with TotalVPN over the past couple of weeks has been the most miserable experience imaginable. I was looking for a good solid VPN I could pay by the month, and after reading the reviews of Total VPN, I decided to give them a try. As I was on their pay screen debating whether to go ahead because something just didn't seem right they hit me with screen after screen of discounts with a clock ticking. I turned these down because they all involved having to pay for a two year subscription, something I could not afford as I have just now gone back to work after being out for six months because of surgery. But I decided that a monthly plan would be worth a try but instead they dinged my bank account for two charges totaling almost a hundred dollars, something I could not even really afford. But rather than go through a refund hassle immediately (big mistake, but probably wouldn't have mattered based on these comments). Their "dedicated" P2P server in the Netherlands is abysmal to say the least. They promote it as being dedicated so it sounds good when it is just the opposite. I could barely reach 2 MBPS at any time but most of the time it would run just over 1 MBPS. A good download would take at least 24 hours, most of the time even more. And while you're downloading it, it is impossible to even remotely use most other internet services properly. And like others, when I asked for a refund, all I've gotten so far is, the offer of more "stuff" and connections that do me no good when the one I would use the most would lose a race against a dial-up. Yeah, almost that bad. And I'm sure that free stuff is hardly free. So I'll work to get a refund from them for a short while, but their billing and promotions are this side of being fraudulent. If they want to be nice, I'll drop the whole thing. Otherwise I'll do my best with my correspondence with them to prove fraud and get a charge back. And I really think you should reconsider this review.

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