Trust.Zone is a new player in the VPN provision service, but they already have a decent network and a user-friendly client. Their prices are reasonable and there’s good respect for users’ privacy. Scroll down to read our full Trust.Zone review.
I decided to give Trust.Zone another look following the last BestVPN.com review in 2015. While the service and client largely remained the same, there are some changes that are worth mentioning. Keep scrolling to read my Trust.Zone review!
Trust.Zone lets customers try the VPN before signing up with a three-day free trial. Keep in mind this free trial also limits you to one GB of data, so streaming or downloading large files isn’t recommended.
Pricing for Trust.Zone follows a standard model, with various discounts depending on the length of your plan. Paying on a monthly basis at $6.99 is quite affordable when compared to the industry average. Trust.Zone also offers seasonal sales and discounts, as you can see in the image below.
If you skip the free trial and sign up for a Trust.Zone paid plan, you have a ten-day money-back guarantee to fall back on if you aren’t satisfied. Keep in mind that this will require informing Trust.Zone by email of your decision to cancel.
Trust.Zone accepts a wide range of payment types: all major credit cards, PayPal, bitcoin, Alipay, and even direct bank transfer.
Trust.Zone Video Review
Take a look at the last BestVPN.com Trust.Zone video review. Some of the details in the video might be a bit outdated, but there is an update in the works!
Trust.Zone is registered in the Seychelles, which is great news if you are looking for privacy. The Seychelles is exempt from any mandatory data retention laws, making it an awesome base of operations for a VPN.
Trust.Zone also claims to keep zero logs of user activity on the VPN servers. Extra Solutions Ltd is the parent company of Trust.Zone and further research doesn’t indicate anything suspicious with this company.
Trust.Zone boasts an impressive 105 servers in 32 different countries, with locations like South Africa, Hong Kong, New Zealand, and Singapore standing out. Somewhat disappointingly, there is only one server on both the African and South American continents.
Trial users can connect one device at a time, while Trust.Zone paid subscribers can have up to three devices simultaneously connected to the VPN.
With the primary aim of a VPN being to encrypt and secure your internet connection, a VPN provider needs to be using excellent encryption standards in order to be recommended by BestVPN.com. Trust.Zone passes this test with an AES-256-CBC cipher, SHA256 authentication, and an RSA-2048 handshake. You can read more about these terms in this helpful guide.
As I mentioned earlier, Trust.Zone claims a strict no logging policy, which matches up with the absence of any data retention laws in the Seychelles.
Logs & Legal
Trust.Zone uses the OpenVPN protocol with the Windows client, which is good news if you are looking for a secure VPN. Setting up a connection through L2TP/IPSec is also possible, although only recommended for certain mobile platforms.
Looking to increase your security while torrenting? Downloading movies, music, and software via P2P is allowed on all Trust.Zone servers.
The Trust.Zone Windows client comes with an automatic internet kill switch, as well as the ability to auto start and connect to a VPN server when booting up your PC.
The Trust.Zone website hasn’t changed much since the last BestVPN.com review in 2015. The polished feel of the website makes for a pleasant user experience, from signing up to managing your account.
Trust.Zone’s subscription management page allows you to view the start and expiration time of your plans, along with a handy bandwidth counter so you can keep track of your traffic.
I’ll also mention here that Trust.Zone keeps an active warrant canary page. This page shows whether a VPN provider has had to comply with any judicial orders. A warrant canary is a nice way of increasing transparency, but should not be considered a guarantee of privacy.
There are also active Facebook, Google Plus, and Twitter profiles, in case you quickly need to get in touch with Trust.Zone support.
One of the most important factors when looking at a VPN is the customer support given by the provider. Unfortunately, I was disappointed to learn that Trust.Zone only offers ticket support and a standard FAQ page.
Ticket support also isn’t available 24/7, with business hours being Monday to Friday, 6:00 am to 4:00 pm GMT.
To get a better idea of Trust.Zone’s support, I submitted a test ticket asking some basic questions. I was happy to receive a quick and efficient reply five hours after submitting my ticket at 10:30 am GMT.
While I was able to get satisfactory support in a few hours, I’d like to see more support options from Trust.Zone, especially with other VPNs offering live chat, telephone, and even Skype support!
Signing up for Trust.Zone is an easy process that takes about ten minutes from start to finish.
Registering an account requires an email address (Trust.Zone sends you an activation email), password, and completing a security captcha.
Once your account is created, you can select the Trust.Zone plan you wish to purchase, followed by the payment method. Once paid, download and install Trust.Zone on your platform of choice and you are all set!
At the time of writing, Trust.Zone is offering a 10% discount if you pay using bitcoin.
The Trust.Zone Windows VPN Client
The Trust.Zone Windows client looks to be the same exact client from the last BestVPN.com review in 2015. While there are no major issues with the client, a visual update would be a nice touch for aesthetic purposes.
The Windows client does come with a lot of welcome features, including an automatic internet kill switch, auto-start feature, and a nice selection of ports you can use to connect to the VPN.
I must add that I did have one annoying issue pop up with the Trust.Zone client. If you start the client (without connecting to a VPN server), a separate network is created that disrupts the internet connection of your current network. While this can be easily fixed by closing the client (or connecting to the VPN), it can be a frustrating issue for first-time users.
Performance (Speed, DNS, WebRTC, and IPv6 Tests)
The most critical aspect of any VPN service is how much of an effect it will have on your connection speed. To get a better idea of Trust.Zone’s performance, I ran a few speed tests on Trust.Zone’s Germany, UK, and US servers.
The graphs show the highest, lowest and average speeds for each server and location. See our full speed test explanation for more detail.
As you can see, most of my test results came back pretty positive, with the exception of the German server. While other locations only slowed down the connection a little, Germany was considerably poorer.
The biggest issue that I ran into with Trust.Zone was DNS leaks! Testing Trust.Zone’s servers through ipleak.net showed us our own DNS address! This is obviously a huge issue, as a DNS leak severely undermines the privacy aspect of a VPN service.
UPDATE April 2017: Trust.Zone has quickly and efficiently fixed this issue by adding DNS leak protection to the Trust.Zone VPN client. Simply select “DNS leak protection” from the Settings tab of the Trust.Zone VPN client before connecting to a VPN server.
Android, iOS, Linux, and More
Trust.Zone currently only offers a software client for Windows users. While Mac, Android, and Linux are also supported, these users will have to do some custom configurations in order to get Trust.Zone working.
This is obviously pretty disappointing, as the non-techie VPN user is always going to run into problems without a dedicated client.
That being said, Trust.Zone does offer a number of setup guides for these platforms (and even specific distributions like Windows Vista, Linux Mint, and previous Android versions).
Free trial available
Automatic internet kill switch included
Based in the Seychelles
Warrant canary page
I wasn’t so sure about:
German server speeds
Only Windows client
Lacking customer support options
For an affordable VPN service, Trust.Zone is decent enough if you are just getting started with VPNs. That being said, there are quite a few issues that may not appeal to VPN veterans. The connection speed on some servers can be disappointing, while more support options would be welcome as well.
At the time this review was written, DNS leaks were a huge red flag with Trust.Zone. I was extremely happy to see Trust.Zone quickly fix this problem by adding DNS leak protection to the client.
In conclusion, Trust.Zone is a decent enough, affordable VPN, especially if you sign up for the long term and lock in a cheap monthly rate. Sign up for the free trial and check them out for yourself!