This Aussie VPN service has been operating since 2011 and has gathered a top-quality customer support team to help its subscribers. Find out the good points and bad points about this privacy service in our review.
VPNSecure is a VPN provider that also goes by the name VPN.S. The service is based in Australia and has servers located around the world. Find out more by clicking the button below, or scroll down to read our in-depth review.
VPNSecure has been operating since 2011. The company runs a range of Virtual Private Network (VPN) services, along with a web proxy system. Great features of the service include an easy-to-install app and 24/7 live chat support.
Pricing and Plans
Customers can save money by limiting the services that they want to use. The main feature package is available on longer term subscription periods, which brings down the monthly cost of the service. The package includes an app that gets you connected through the OpenVPN system. You also get access to a Smart Domain Name System (DNS) service and a web proxy. These two services hide your location when you access websites, but they don’t offer the full privacy that an encrypted VPN affords.
Cheaper deals are available for less complicated packages. The Point-to-Point Tunneling Protocol (PPTP) subscription allows you to set up manual VPN connections on your computer, to connect to up to 48 different servers. This system is less secure than the OpenVPN service in VPNSecure’s main subscription plan. If total privacy is not a priority, you can just opt for the Hypertext Transfer Protocol (HTTP) proxy service.
Although the company is based in Australia, it charges for its services in US dollars. You can pay through PayPal and a range of other payment processing systems. You can pay with Payza, Perfect Money and Cashu. The company also accepts payment in Bitcoin. All major credit and debit cards are also acceptable forms of payment.
All VPNSecure tariffs are covered by a 15-day money-back guarantee. Although they do not appear on the pricing page, there are trial accounts available with the service. You can get access to one US server running OpenVPN for one month, with a 2GB data throughput limit, completely free of charge. If you need to test a wider range of servers, then try the two-day account, which gives you full access to the entire network for $2.
Completely Private: No logs policy
Smart DNS and HTTP proxy included for free
One-month free trial
15-day money-back guarantee
Cut-down service tariffs available
Live chat for support manned 24/7
App available in a range of languages
Manual setup for PPTP
Only one connection to each server at any one time
VPNSecure has an unusual ruling on multiple simultaneous connections. You can only have one connection to each server at any one time. However you can connect to as many different servers as you like simultaneously. Thus, you can have one device connected to one server while also having a second device connected to another server. In some countries, the company has many servers – there are 21 servers in the US, including one optimized for video streaming services. This means that the restrictions on multiple connections can be circumvented by connecting to different servers in the same country.
The features of the main package include:
Servers in 48 countries
HTTP proxy browser extension
Smart Domain Name System (DNS) option
Apps for Windows, Mac OS X, iOS, Android, and Linux
Peer-to-peer (P2P) allowed
App available in English, Japanese, Russian, German, Spanish, and French
24/7 live chat for support
21-day trial account
15-day money-back guarantee
The company has multiple servers in many of the countries in which it operates.
Security and Privacy
The OpenVPN application gives the user a choice between Advanced Encryption Standard (AES) encryption with a 256-bit or 128-bit key, or Data Encryption Standard(DES) encryption with just a 64-bit key. The industry standard is to provide the AES 256-bit key setup. Session control communications are carried out with 2048-bit public key encryption. This is a standard methodology that is common to OpenVPN implementations.
The choice of which encryption type gets used for a connection is dictated by the user. You can alter the encryption cipher in the Settings screen of the app.
A common feature of VPN apps is a “kill switch.” This prevents the computer or any application on it from connecting to the internet when the CPN isn’t engaged. This is implemented in VPNSecure with the “Disable Internet on disconnect” option, which appears above the cipher selection box on the Settings page.
The Point-to-Point Tunneling Protocol (PPTP) option is available for manual setup for those who aren’t able to install the OpenVPN app. This uses a 128-bit encryption key.
The company states that it does not keep any logs at all. I asked the support team about this policy and whether the anonymity they offered could be used by hackers to launch Distributed Denial of Service (DDoS) or ransomware attacks. Here is their response:
We do not log data so essentially [DDoS and ransomware attacks] could be done yes but against our TOS. We don’t condone illegal activity and a high percentage of users use the service for its intended purpose. If we are getting a lot of abuse reports we will take steps to identify the user without logging and terminate their account for the sake of everyone on our network. These reports are not by law enforcement and we do not have to provide any information.
We have been contacted on several occasions to provide information. In general the response is about the service and advising that we do not log.
Unless the activities are happening at that very moment of the report we would be unable to provide much if any information, but like everyone and every company we need to obey by the laws, if we are required to log then we will move our company to another location so we can continue to provide an open free internet.
The VPNSecure website is headed with a logo that says “VPN.S.” All of the VPN’s screens and apps use this name, so you might think that the service is called VPN.S. However, in the text of the website, the company refers to its service by the name VPNSecure. In other areas, such as the FAQ page, it also refers to VPNSecure.me.
The website’s navigation is prominently displayed in a bar at the top of every page. This header is locked, so it remains visible as you scroll down the page.
The live chat with the support team is available through the tab at the bottom right of the page, which reads “Chat with us.” This tab also remains in place as you scroll.
There is a small list of quick links at the bottom of each page.
There are four ways to contact the support team. The first is via the “Chat with us” tab at the bottom of the screen.
This appears on every page of the website. Click on the tab to open a chat session.
You get more in-depth support from the real techie team, by sending an email to firstname.lastname@example.org.
There is also a help form within the app. Click on the hamburger menu at the top left of the app and select Support from the menu that doing so reveals.
There is also a link to the support center at the company website within the Support page of the app. The support center can also be reached by clicking on the Support option in the top menu bar of the website.
The web form on this page enables you to raise a support ticket.
The support center features a knowledge base. This is a repository of troubleshooting and installation guides.
This is where you will need to look for a guide if you want to try setting up a manual PPTP connection on your computer.
The free trial only gets you access to one server in the US. To get a fairer chance of trying out all the features of the VPNSecure service, it is better to opt for the two-day trial account.
You cannot get to the trial account through the pricing screen. Instead, you need to go to the members area, which is at https://www.vpnsecure.me/members. When you first try to get into that page, you will be prompted for your account details. As you don’t have an account, press the “Register” button to sign up.
You need to enter a real email address. The password must include at least one number.
You can subscribe in the members area. To get the two-day trial, select “Trial from $2” from the Membership Type drop-down list.
Choose one of the plans that includes OpenVPN. They all cost the same and you will probably only use the OpenVPN app. However, if you want to explore other options some of the other plans might interest you more.
Don’t worry that it implies a repeat charge in the description of the plan. You can select to pay once only further down the page.
Select your payment type to process the payment. Note that you can specify with the PayPal option whether you want repeat billing or just one payment.
You get to the app download page through the members area. You need to click on the Download OpenVPN option at the top of the list.
The download page has a range of options. Click on your operating system at the bottom of the list, then click on the OpenVPN Client picture to get the install file.
The install wizard should create a shortcut on your desktop. Click on this to open the app. Next, click on the Login button when the app opens. Use the username and password that you created when you set up your account.
The app is very self-explanatory. The main screen includes a list of all available servers. At the top of the app you see a message showing your connection status. At the bottom you can see your current location and IP address.
When you click on a server, a Connect button will appear.
Click on this to get the VPN working.
Once the VPN is connected, the Connect button next to your chosen server turns into a lightning bolt and the display of your current location and IP address will change.
Hover over the lightning bolt to get a Disconnect button.
You can access the Settings system by clicking on the hamburger menu at the top left of the app.
The Settings page allows you to change the language that the app is displayed in. You can also specify the type of encryption that you want the VPN to use.
Performance (Speed, DNS, WebRTC, and IPv6 Tests)
I tested VPNSecure’s server speeds from a Caribbean location. The local internet service there is poor; low speeds are common. When streaming video, you need consistent speeds of 2Mbps for SD video and at least 3Mbps for HD video.
An unprotected connection to the US produced speeds that would be able to deliver HD video. However, regional restrictions on streaming sites prevent access from overseas. Applying VPNSecure got me into the NBC website, where I was able to watch a video. However, I wasn’t able to watch content at the ABC website and the Netflix server spotted the VPN and blocked access. In addition to this, the VPN dragged the speed of the connection down to around the 2Mbps mark.
I got very consistent speeds on five tests of a connection to London without a VPN. These speeds were all around 3Mbps. With a VPNSecure UK server connected, I was able to watch video at the Channel 4 website and BBC iPlayer. However, speeds were slow and the playback paused periodically for buffering. The UK VPN brought down connection speeds to between 2Mbps and 2.5Mbps. The UK Netflix proxy detection system spotted the VPN and prevented me from watching videos there.
The graphs show the highest, lowest, and average speeds for each server and location. See our full speed test explanation for more detail.
I tested for IP leaks while connected to VPNSecure’s US server. Tests found no IP leaks, DNS leaks, or WebRTC disclosures.
The tests were performed with ipleak.net to check DNS leaks and the WebRTC Bug. The site test-ipv6.com looked for IPv6 leaks. The test site doileak.net warned that my IP address was visible via WebRTC transactions performed by my browser. However, the IP address that it detected wasn’t my real one, so my identity remained masked.
The OpenVPN app is available for Windows computers and the Mac OS X operating system. There is also an app for iOS devices and smartphones running the Android operating system. Furthermore, there is an OpenVPN app for the Linux operating system.
The app that delivers the OpenVPN implementation is great. It is easy to use and has mechanisms that allow the user to customize the performance of the VPN connections.
The customer support department is superb and has a live chat window that is manned round the clock. Technical issues are dealt with quickly via email.
The app didn’t perform too well with media streaming sites. I wasn’t able to get past the proxy detection system of Netflix in the US or the UK, and the ABC site wouldn’t let me watch videos. Sites that I could get into played video in bursts, with pauses to load. So VPNSecure isn’t a good choice for streaming.
Low cost short trial
15-day money-back guarantee
Top quality customer support
Language options for the app
I wasn’t so sure about:
Can’t get into some streaming sites, including Netflix