ZoogVPN Review

ZoogVPN

BestVPN.com Score 7.5 out of 10

Summary

ZoogVPN is a  provider based in Greece, an EU country that has a history of implementing data retention directives. However, this is not believed to apply to or affect VPN services based in the country.  ZoogVPN was originally known as  “ZoogTV” -  a service mainly aimed at unblocking content via Smart DNS. Nowadays Zoog has expanded its service into a full-blown VPN service. It provides a choice of protocols including OpenVPN and has a watertight zero-logs policy. Speeds are also reasonably fast - meaning that this VPN is good for streaming.

VPN Stats

  • Server Locations 20
  • Average Speed 25 Mbit/s
  • Simultaneous Connections 5
  • Jurisdiction Greece

Likes

  • OpenVPN encryption
  • P2P supported
  • No logs
  • Servers in 20 countries
  • Free version available

Dislikes

  • No killswitch on Windows, iOS, or Android

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Price

ZoogVPN offers two different plans – a free plan and a paid plan. The paid plan is a fully-featured premium VPN, whereas the free plan is lacking a number of features and has weak encryption.

The paid ZoogVPN plan can be purchased in a number of different subscription periods: two years, one year, six months, and monthly. The two-year option offers a hefty discount, costing just $29.99. That is the equivalent of just https://hq.4choice.com/bestvpn/providers/69/edit1.25 per month. That is, undeniably, an extremely cheap proposition. Especially considering it is supposed to unblock a lot of streaming services. 

Bizarrely, a one-year subscription costs more than a two-year subscription (https://hq.4choice.com/bestvpn/providers/69/edit35.88 per year); so you may as well completely forget about that plan. 

One month will set you back $6.99, while the six-month plan will cost you $19.99 (the equivalent of $3.33 per month). Overall the two-year plan is a bargain, so if you intend to purchase a subscription we would recommend sticking to this.

ZoogVPN offers the following payment methods: Visa, MasterCard, PayPal, Bitcoin, and Paymentwall.  ZoogVPN also offers a 7-day money-back guarantee. So if you’re unsatisfied with the paid plan for any reason you can change your mind.

Supported Payment Platforms

Visa/MasterCard
Cryptocurrency

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Features

  • 40+ servers in 20 countries
  • P2P support
  • No logs
  • Unlimited bandwidth and usage
  • 5 simultaneous devices
  • User-friendly apps
  • Killswitch on Mac OS X (no killswitch on other platforms)
  • SOCKS5 proxy
  • 7-day money-back guarantee
  • OpenVPN UDP 1194/TCP 443, IKEv2, PPTP and L2TP/IPsec protocols
  • 24/7 customer support
  • Free plan (3 servers, 2 GB download limit, with 128-bit encryption)
  • Obfuscation on Android (ZoogShadowing feature)

As you can see from the list above, Zoog VPN is adequately featured with most of the important settings you are likely to need. However, it is worth noting that its lack of a killswitch on Android, iOS, and Windows does mean that you will leak data to your ISP if the VPN connection drops out. This makes it slightly risky for people performing torrenting via P2P on a Windows system.

Port forwarding
Total servers 40
Countries 20
Simultaneous connections 5
Bare metal or virtual servers A combination
Router Support
Allows torrenting
Port selection

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Unblock Netflix?

ZoogVPN is a service that provides access to streaming services like US Netflix, BBC iPlayer, and ITV Hub at a very reasonable price. Although it isn't the most lightning-fast VPN we have ever reviewed, it should be fast enough for most people to enjoy streaming without buffering. 

Get the best Netflix VPN

Get the best VPN for BBC iPlayer

Netflix

Speed and Performance

Here at BestVPN.com we test VPN speeds 3 times a day using a server-based scientific speed test system. Unfortunately, we have experienced some problems with testing ZoogVPN. For some reason, it appears to drop out of our speed test system regularly, which means it provides data very sporadically. We have interpreted the data by eye to the best of our ability and ascertained that consumers can expect average download speeds of around 25 Mbps. 

If speeds are a concern to you, then please check back soon. I have made it a top priority to get to the bottom of why this VPN isn't being tested effectively, and as soon as we get it fixed I will return to this review to provide new (more precise) data.

Privacy and Security

Kill Switch
Obfuscation (stealth)
Self-hosted/Proxied DNS Yes

ZoogVPN is based in Greece. Surveillance is not thought to be a problem, and overall it is an Okay place for a VPN provider to be located. Though of course, any EU country that implements data retention directives can justly be eyed with a degree of suspicion.

The good news is that ZoogVPN keeps zero logs - no usage logs or connection logs. This means the VPN should theoretically have nothing to hand over even if the authorities come knocking at its door.

ZoogVPN offers excellent OpenVPN encryption with the paid plan via an AES 256-bit cipher (for both control and data channels) and HMAC SHA1 (data channel)/HMAC SHA256 (control channel) for authentication. Zoog also uses an RSA-2048 handshake and DHE-2048 PFS or Perfect Forward Secrecy. This makes it a very good service in terms of privacy.

However, it is worth noting that on the free plan OpenVPN is protected with a weaker 128-bit cipher, which while not nearly as strong - is still pretty good for free. Having said that, it is possible that other parts of the free encryption (auth, handshake, PFS) are also weaker; so we would generally advise against using the free version for privacy.

Unfortunately, Zoog does not provide a killswitch with any of its apps.

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User Experience

The website and the Zoog VPN clients are extremely easy to use. With that in mind, I would definitely recommend this VPN for non-techy VPN beginners. 

It is also a VPN that provides plenty of top-notch features. Users can toggle through various encryption protocols The availability of a SOCKS5 proxy for all premium users is an advantage.

I also really like its "Manual API Resolution" feature. This feature is designed to allow people to bypass VPN firewalls in countries like  UAE, Qatar, Russia, Turkey, and China. This lets them log in to the VPN even if the domain for the VPN is blacklisted by their ISP. 

Mac OS X

This VPN is probably best suited to Mac users. The Mac client is fully featured with DNS leak protection and a kill switch. This makes Zoog perfect for Mac users who want to be able to download via P2P. OpenVPN and IKEv2 are both available in the client; which makes this the only ZoogVPN client where users can switch between protocols. Mac OS X users also get access to the "Manual API Resolution" feature for logging in to the VPN in countries that firewall VPN URLs.

Windows

The Windows client provides access to Manual API resolution and DNS leak protection. However, it does not have a killswitch, which rules the VPN out for P2P torrenting. On Windows users get the choice of OpenVPN UDP and TCP, this might seem restrictive, but in reality, it is not a problem as this is our most recommended protocol. 

Android

The Android client is easy to use and is perfect for unblocking streaming platforms or to bypass censorship. The Android client implements OpenVPN encryption (UDP and TCP). It does not have a killswitch but is certainly good enough to protect most people's privacy both at home and on public WiFi. The Android app also has a VPN obfuscation feature called ZoogShadowing. This will help users to bypass firewalls and VPN blocks in countries where ISPs block VPN use. 

iOS

The iOS client implements IKEv2 by default. Thus anybody who wants to connect via OpenVPN will need to do so using the third party OpenVPN connect app. However, IKEv2 is a fast and secure protocol that is perfect for most people's unblocking needs. The lack of a killswitch does not make this VPN ideal for watertight privacy. However, for unblocking streams this iOS VPN is good.

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Customer Service

Free trial Yes - free forever
24-hour support
Live chat support
Money-back Guarantee

ZoogVPN has 24/7 live chat customer support, an online FAQ, and a blog. These are all great ways for consumers to find solutions to the problems they may be facing. When it comes to the live chat support this VPN excels; providing quick technical responses to questions with ease. One of the best customer support teams I have encountered.

Overall

ZoogVPN is a service that ticks a lot of boxes, particularly considering the price. Being based in Greece is pretty good for privacy, and because it keeps zero logs this VPN can be trusted. This is outstanding considering that ZoogVPN is primarily marketed at consumers who want to unblock streams.

With privacy still in mind, it is worth noting that the lack of a kill switch on Windows, Android, and iOS is a little disappointing. For this reason, we would encourage people to look elsewhere if they are looking for a VPN with watertight privacy for downloading via BitTorrent. 

On the other hand, this VPN does have a killswitch for Mac OS X - so perhaps it is fairer to say that this is a better VPN for Mac than it is for other platforms. For Mac, this VPN is extremely well rounded, and could easily be considered an incredible option for the price.

We like that this VPN has servers dedicated to unblocking TV streaming services, and at the cost of just $29.99 for two years, there's no denying that it wipes the floor with a lot of similar services. What's more, we can vouch wholeheartedly for its customer service team. 

If you want to try before you buy, you can use the free version of ZoogVPN to do so. However, it is worth noting that streaming servers are not available for free. The good news is that you can test the VPN for streaming Netflix using its 7-day money back guarantee! Not the perfect VPN for everybody, but probably a great choice for large swathes of the population.  

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Written by: Ray Walsh

Ray Walsh is no.1 VPN & no.7 Internet Privacy authority in the world according to rating website Agilience.com. Ray's expert digital privacy opinions have appeared in The Express, Washington Post, Market Watch, Threat Post, and CNET to name a few.

16 Comments

  1. James

    on January 31, 2019
    Reply

    A very professional and friendly service, which quickly helped me sort out my problem. Quickly resolved - well done.

  2. Lisa

    on January 30, 2019
    Reply

    Excellent VPN for streaming BBC iPlayer and ITV Hub. Tried many other providers including IPvanish and PureVPN but none can provide reliable access to UK streaming apps. So I switched to ZoogVPN and so far so good, only been 1 month but no complaints yet, works wonders on my iPad and macBook. Highly recommend it for streaming.

  3. Jane

    on January 27, 2019
    Reply

    It is great and i am using it from more than a year now. Always works with US Netflix with good speeds. I will recommend it to all my friends.

  4. Robert

    on January 26, 2019
    Reply

    I use the ZoogVPN for about 6 months now. Very pleased with the service! The speed is excellent and I can stream by favourite UK TV channels from Netherlands. Many VPNs I tried won't work with BBC iPlayer and ITV Hub, while ZoogVPN works seamlessly on all my devices. I recommend the ZoogVPN service to anyone who wants to use to for accessing streaming services.

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