Founded in 2011, TigerVPN is a Slovak VPN service freshly relaunched in May of 2016. A new engine, new website and new apps give TigerVPN a slight facelift. A relatively brief company history means not much is public about the quality of service, so I decided to give TigerVPN a spin to see for myself. Keep reading this TigerVPN review to find out if they make the cut!
- 500 MB free trial
- Lots of server options
- User-friendly website and apps
- Bitcoin accepted
- No money back guarantee
- Only ticket-based support
TigerVPN Review: Pricing & Plans
TigerVPN follow the industry-standard path when it comes to pricing and plans. Customers are able to choose from a 1, 6, or 12-month term contract. There are increasing discounts offered for lengthier commitments.
TigerVPN’s prices are pretty average, but $6.67 for the lowest pricing is fairly impressive. This plan gives you up to five simultaneous connections. There are also some nice extra add-ons, which I discuss later.
TigerVPN offer a free trial for new customers to experiment with the service. The trial is limited to only 500 MB of data and select locations. However, it is a welcome feature for those looking to try before purchasing.
Payment options are normal with the regular credit/debit cards and PayPal as options. I was happy to see the possibility of paying in Bitcoin as well. This means an extra degree of anonymity can be achieved.
TigerVPN Review: Features
TigerVPN operates from the Slovakian capital Bratislava. Slovakia is a great country for a VPN provider to be operating from. This is becasue the Slovak Constitutional Court recently ruled that any mass surveillance of citizens is unconstitutional.
TigerVPN boast an impressive list of 300 servers in 42 countries. They have a presence on the six major continents. Some central locations covered include Germany, Australia, Singapore, UK, and the USA. Netflix and BBC iPlayer unblocking were both working at the time of writing this TigerVPN review.
TigerVPN handle simultaneous connections based on the length of your commitment. Month to month customers have two connections available, 6-month customers have three, and yearly subscribers are given up to five simultaneous connections.
TigerVPN is unique as it also bundles a free StickyPassword Premium Plan and Shimo VPN Manager with the annual plan. I’ll cover these add-ons a bit further down!
Security & Privacy
It is pleasing to see that OpenVPN is the default protocol. This offers the most security for users. TigerVPN also give you the option of switching to L2TP.
As I mentioned earlier in this TigerVPN review, the company is based in Slovakia and is not affected by any data retention laws.
TigerVPN utilizes industry standard AES-256-CBC encryption with the OpenVPN protocol set as default. Unfortunately, TigerVPN doesn’t support Perfect Forward Secrecy, but I hope to see this change in the future.
TigerVPN clearly states that no usage logs get retained, but some connection details including time stamps and bandwidth used are “temporarily stored”. Partnering this policy with Slovakia’s non-existent data retention laws is acceptable for the average VPN user.
With so many people attracted to VPNs for P2P activity, it is important to select one that not only allows file-sharing but has servers optimized specifically for it. TigerVPN allows P2P and filesharing on their service, although they do ask to refrain from this activity on their US servers.
TigerVPN has a visually pleasing and user-friendly website which recently relaunched with the service.
I did run into some trouble logging into our trial account on their website, although this was probably a temporary issue.
TigerVPN also run a regularly updated blog with news, tips, and guides.
TigerVPN Review: Customer Support
Customer support is an important factor when examining a VPN. Support is especially crucial when considering that TigerVPN advertises itself as beginner-friendly. Unfortunately, TigerVPN only offers a ticket-based support system if you need to get in touch with them. While not a complete disaster, I’d like to see another consumer-friendly support option before recommending TigerVPN.
Since TigerVPN’s business hours are only M-F 8 AM to 6 PM (GMT+2) I submitted a test query on an early weekday to see what kind of response time I would get. I was pleasantly surprised to receive a helpful e-mail answer to my encryption-related question in just a few minutes!
TigerVPN is also active on all the main social networks, with Twitter, Facebook, and Google Plus profiles kept regularly updated.
Signing up for TigerVPN is fast and easy, with simply an email and name required for sign up (assuming you are going to use the free trial).
After registration, TigerVPN sends you an email with a download link for the VPN client, and you are ready to get connected.
The TigerVPN Windows VPN client
TigerVPN has a standard Windows client, which is both easy to use and visually appealing. Statistics built into the dashboard show usage, and within the client is a map of TigerVPN’s servers.
You have the option of choosing your VPN protocol and setting a preferred, default VPN server.
I would like to see a VPN kill switch included with TigerVPN’s client, a commonly underrated feature which offers a more advanced degree of privacy.
Performance (Speed, DNS, WebRTC and IPv6 Tests)
I conducted a few speed tests to see how TigerVPN performs where it matters – connection speed. All speed tests were conducted from a location in Central Europe.
Graphs show highest, lowest and average speeds for each server and location. See our full speed test explanation for more detail.
As you can see, there was a pretty big drop-off in speed when connected to the Germany location. My US speed test results with TigerVPN were also a bit disappointing to say the least. However, they were still acceptable for downloading or streaming media such as YouTube or Netflix.
As I’ve mentioned earlier, TigerVPN has apps for all major platforms. These include Windows, Mac, iOS, and Android.
If you are on another platform (such as Linux or Chromebook), TigerVPN has a substantial amount of setup guides available.
I tested TigerVPN’s iOS app to see how the client performs on a mobile platform. I could quickly download, install, and log in to TigerVPN without any issues. As a reminder, you will need to download TigerVPN’s root SSL certificate to your iOS device before connecting.
Other/ Free Services
Free StickyPassword Premium Subscription
Those signing up for the TigerVPN annual plan are also given a free subscription to StickyPassword Premium, a secure password manager.
Shimo VPN Manager
Similarly to StickyPassword, TigerVPN gives annual subscribers a free subscription to Shimo VPN Manager, a VPN client for Mac OS.
While it may seem redundant when taking TigerVPN’s Mac client into consideration, Shimo VPN Manager does make it easier to handle multiple VPN networks at the same time.
Once again, both of these are nice, optional add-ons. However, these features also aren’t anything special and aren’t critical to running an effective VPN service.
TigerVPN Review Conclusion
- Free trial
- Lots of locations covered
- Easy to use apps
- Bitcoin accepted
I wasn’t so sure about
- Some connection logs are kept
- Only ticket support
TigerVPN is a solid VPN, even if it is missing some features I’ve come to expect with other providers (kill switch, live chat support, etc.). Being based in Slovakia means your data is safe from the prying eyes of government institutions, and you can choose to pay in Bitcoin for further anonymity. I would, however, like to see a bit more in terms of performance and options before fully endorsing TigerVPN.
I hope this TigerVPN review will help you to make the right decision when considering this VPN. With a 500 MB free trial available to try before you buy, head on over and see if TigerVPN could be right for you!