Review

TorGuard VPN Review


Review of: TorGuard
VPN by :
TorGuard

Reviewed by:
Rating:
3
On April 28, 2017
Last modified:June 29, 2017

Summary:

Want to know more about the VPN service that boast servers in 42 countries worldwide? Read our TorGuard VPN review.

TorGuard is a well respected and highly subscribed Virtual Private Network (VPN) service that can certainly be considered above average. Servers are located in over 50 countries and give people more than enough choice for unblocking websites and bypassing censorship. Encryption is strong and subscribers get plenty of options. In addition, TorGuard VPN provides a reasonably priced VPN service with fast connection speeds and great customer care.

  • ProsPROS
  • Strong OpenVPN encryption
  • Lots of encryption protocols and options
  • Servers in over 50 countries
  • Peer-to-peer (P2P): yes
  • Excellent customer support
  • ConsCONS
  • Some connection logs (but only aggregate ones, so very safe)

Visit TorGuard »

Pricing and Plans

You can purchase TorGuard on a number of different payment plans. The first is a proxy service costing $5.95 per month and allowing people to use Socket Secure (SOCKS5) and Hypertext Transfer Protocol (HTTP)/Secure Sockets Layer (SSL) proxy on five devices. You can also use it to access any operating system (OS) or torrent client. In addition, it gives access to 200+ proxy Internet Protocol (IP) addresses, in eight countries. Access isn’t restricted on either usage or bandwidth.

Beyond that, you can buy the proper VPN service as either a monthly ($11.54), quarterly ($20.97), or yearly plan ($64.00). The annual plan works out at $5.34 per month, which is really reasonable considering the level of service that is provided.

All of the plans provide the same level of service, which is much less confusing than many VPNs. The only difference is that TorGuard rewards subscribers for committing for longer periods of time.

Payments are accepted by credit card, PayPal, bitcoin or a vast number of other online payment methods. TorGuard offers more payment options than just about any other VPN, so if alternative payment methods are a consideration for you, it is well worth looking into a TorGuard subscription. Furthermore, TorGuard offers a no questions asked seven-day money-back guarantee, so you can test the service completely risk-free.

Subscribers can also opt to pay for a dedicated IP address and port forwarding. These services are pretty expensive: $7.99 per month, $18.99 per quarter, $36.99 per six months, or $54.99 per year. Note that the money-back guarantee is not available to people who decide to purchase a dedicated IP address. Once that subscription is made, it is non-refundable.

Overall, Torguard VPN is a little expensive if purchased on a month by month basis. However, the yearly price is extremely competitive – so, if TorGuard interests you, that plan is highly recommended.

Video Review

Please watch the BestVPN video review of TorGuard VPN for more information:

Features

Servers are located in 50+ countries. That’s plenty of choice and allows subscribers to unblock most things they might be interested in. In addition, it means that no matter where you are located, TorGuard will have a server near to you (for better connection speeds).

TorGuard allows subscribers five simultaneous connections by default. You can purchase more for the very reasonable rate of $1.00 per month per additional connection to the VPN. This is a really excellent option that allows people to cover all of their devices (and is fantastic for families who have a lot of devices that they want to protect).

A kill switch is available on the OS X and Windows platforms but not the mobile versions of the client. Similarly, Domain Name System (DNS) leak protection is available on Windows and OS X. It can be toggled on and off in the software.

Stealth connections for bypassing firewalls (like the Great Firewall of China) are also available on all of TorGuard’s VPN plans. Furthermore, there is an ad-blocker and malware blocker than can be toggled on and off in the software.

P2P

TorGuard permits P2P downloading, so if torrenting is important to you, TorGuard is perfect (the Tor in the name is there because of its focus on BitTorrenting, as opposed to any affiliation to the Tor Project).

TorGuard sets aside certain servers that it has optimized for torrenting. This is to keep others free for faster browsing and streaming. TorGuard asks users to follow the rules and keep file-sharing to the following servers: Dallas, Los Angeles, Miami, Norway, Switzerland, Poland, Luxembourg, Panama, Romania, Iceland, Finland, Hong Kong, Sweden, the Netherlands, and Canada. As you can see, that still gives subscribers plenty of P2P options.

Proxy

Torguard also provides a basic proxy service with 200 servers in eight countries for those who don’t need a full VPN service. This will provide some privacy, but will not provide the level of security that a VPN provides. However, it is ideal for unblocking geo-restricted content and P2P file-sharing (for which it is optimized).

Anonymous Email Service

TorGuard also has an anonymous email service with four different plans, the cheapest of which is $6.95 per month. Note that you get a free version of the anonymous email service when you sign up to one of the VPN plans. The free plan provides 10mb of offshore email storage and you can use it on any OS. This is a nice, free bolt-on service for VPN subscribers that is well worth taking advantage of.

Dedicated IPs for Streaming

For people that want to stream US Netflix, Hulu, BBC iPlayer, and other streaming services the VPN package will not be enough. Once you have subscribed it is necessary to also get a Decicated Streaming IPs plan. To do so, simply talk to their 24/7 live chat support. Sadly, that does mean that with the VPN subscription alone you will not be able to unblock Netflix US and BBC iPlayer.

Visit TorGuard »

Security and Privacy

TorGuard is registered to the island of Nevis, in the Caribbean. Sadly, that means it officially falls within US jurisdiction, including its law and copyright enforcement agencies. This means that, in theory, the US government could issue warrants and gag orders forcing TorGuard to comply with investigations without informing its subscribers. Sadly, this is true of all US-based firms, which is why the US is considered an iffy place in terms of privacy.

TorGuard’s privacy policy states that it keeps no usage or connection logs, which is ideal. A zero logs policy is excellent. It means that if TorGuard is approached by the government with a warrant, it has nothing much to hand over. The only thing that TorGuard keeps on file is billing information. However, because it is possible to pay with bitcoins, even this part of the process could be done with a fake name if necessary.

This is what TorGuard has to say about falling under US jurisdiction:

“Our legal representation at the moment is comfortable with the current corporate structuring in the US however we wouldn’t hesitate to move all assets internationally should the ground shift beneath our feet. All of the main billing infrastructure, authentication servers, and engineering staff are already located internationally.”

Encryption

All platforms can connect to TorGuard using OpenVPN (our recommended protocol). However, OpenVPN is only native in Windows and OS X. On iOS, Internet Protocol Security (IPsec) and Internet Key Exchange version 2 (IKeV2) are provided by default, and you have to install OpenVPN Connect to use OpenVPN. On Android, it is necessary to use third-party OpenVPN software (available on Google Play Store). Although this is a bit of a pain, the reality is that third-party OpenVPN software is free, secure and very easy to install.

Subscribers also get to choose between Point-to-Point Tunneling Protocol (PPTP) and Layer 2 Tunneling Protocol (L2TP) if they wish to (by connecting with Viscosity). However, we would recommend that you stay away from PPTP as it is not secure anymore – so the official client with built-in OpenVPN is perfect. What I really love about this service is that subscribers can choose between a lot of different OpenVPN encryption strengths:

TorGuard also provides the option of enabling a “stealth proxy” (found in TG lite app>more settings>proxy>TorGuard Stealth Proxy). Users can select from either five Japanese or five US servers, which are connected to via an encrypted SOCKS5 proxy tunnel. This adds a second layer of AES-256 (Advanced Encryption Standard) encryption. This option is great for people wanting to bypass firewalls like the Great Firewall of China.

This is what TorGuard has to say about offering various levels of encryption on the platform:

“When you say there are known vulnerabilities to BF – CBC, one might assume that it is completely broken. This is not the case (yet), and if there was any supporting evidence of this we would remove the option from our software. By adding multiple encryption options to ALL OpenVPN servers (BF CBC, AES128, AES 256), this will allow the user to make their own choice on connection security.”

OpenVPN Encryption
Cipher
AES-256
Data Auth
HMAC SHA512
Handshake
RSA-2048
Forward Secrecy
DHE
Logs & Legal
Connection
None
Traffic
None
Country
Ok

The VPN.ac scandal

Two years ago, VPN.ac accused TorGuard of stealing its code. Although some people might not see this as a problem, the issue (according to VPN.ac) was that TorGuard had not copied the code correctly and had left consumers with security vulnerabilities. TorGuard denied that it had done anything wrong on purpose, claiming that a third-party developer had passed the issue on to it.

According to TorGuard, the problem was fixed very quickly and the TorGuard platform has been completely secure since the vulnerability was patched up. In addition, TorGuard now runs all of its servers. As such, this black mark in its past is something that TorGuard has put well behind it – it is an issue that does not in any way affect users nowadays.

The Website

TorGuard’s website looks great and is really easy to navigate. The site clearly lays out all of its products and services – VPN, proxy, email, support – at the top of every page.

In the bottom right-hand corner there is a live chat messenger box, which is available 24/7 to everyone (even non-subscribers). This is an excellent part of the service, allowing people to quickly sort out problems or get advice on unblocking specific content. In addition, there is an outstanding knowledge base, frequently asked questions (FAQ), and guides section, which allows subscribers to quickly read about any common problems quickly. The site is full of graphics and photos that help users to follow the guides in a highly efficient manner.

TorGuard even has a store on its website where people can purchase a pre-flashed router. A flashed router means that all the devices that attach to it are automatically connected to a VPN server with OpenVPN encryption, allowing all devices to make use of the VPN’s privacy and security. This is outstanding, because it means that you can save up your five simultaneous connections for devices that you leave the house with (to remain safe on public WiFi hotspots).

24/7 Live Chat highlighted

The members’ area is well laid out, easy to navigate, and very functional – personally, I found it a pleasure to use. The FAQ section is really detailed and is full of relevant information. Furthermore, TorGuard has a blog that it updates regularly with VPN-related information and digital privacy articles. The terms of service and privacy policy are easily accessible at the bottom of each page.

Support

Customer support on TorGuard is handled via a 24/7 chat service on its website. It is a superb resource that allows both potential subscribers and customers to ask questions about the service. The representatives are highly engaging, knowledgeable, and friendly. In addition, they communicate quickly and have all the links they need at their fingertips. The result is that they can quickly advise users on how to solve problems, and can link them to guides to help get the job done.

In addition, subscribers can use a ticket system to ask questions, which TorGuard answers via email. I wanted to ask some highly technical questions about the encryption, so contacted them via the ticket system. I received an answer in under 24 hours from their tech team, who told me everything I needed to know about any recent improvements to the service.

TorGuard also provides setup guides and tutorials to help people set up everything from flashed routers to OpenVPN using third party apps. Furthermore, the website has subsections for each different platform, so that users can get the guides that apply to them.

The Process

Signing Up

Signing up to TorGuard is nice and easy. To sign up with a credit card users will need to hand over an email address, full name, billing address, and password. However, people can use false information and bitcoins to pay, thus protecting themselves further with a layer of anonymity at the subscription stage.

Subscribers have a huge amount of payment options: Visa, Amex, Mastercard, Discover, PayPal, Altcoins, Alipay, CashU, PaySafeCard, gift cards and bitcoin (which is by far the best for anonymity). TorGuard sends out an email that explains how to get started once the customer has subscribed.

Once subscribed, consumers can log in to the members’ area and download the client that they need. The clients download quickly and install with great ease. Once installed it is just a case of running the software, logging in, selecting encryption and connecting to a server!

The TorGuard Windows VPN Client

TorGuard’s bespoke client is branded TorGuardVPN lite. However, it is the full official TorGuard software and it doesn’t skimp on anything! The ‘lite’ Windows client runs smoothly and is aesthetically pleasing. In addition, despite being simple and uncluttered, it has all the necessary pro-features you would expect from a top-end VPN service.

A kill switch stops users from leaking data to their Internet Service Provider (ISP) by making all data pass through the VPN tunnel by default (when applied). In addition, there is built-in Web Real-Time Communication (WebRTC), DNS, and Internet Protocol version 6 (IPv6) protection that can all be toggled on and off by using their respective tick boxes.

Subscribers can connect using either Transmission Control Protocol (TCP) or User Datagram Protocol (UDP). UDP is better for streaming as it is faster, but TCP is a little bit more secure. Subscribers can also select the level of encryption – please opt for AES-256 as this is the most secure (and is now available on all TorGuard servers).

Another option is to connect using the Viscosity software (which has support for PPTP and L2TP rather than just OpenVPN). Although this is a nice addition for people who specifically want L2TP, PPTP is insecure, so we strongly recommend you stick with the official TorGuard Lite software.

Connecting is also very easy – simply choose a region and server location and click Connect. The VPN takes around twenty seconds to connect and makes it clear when a connection has been established.

Performance (Speed, DNS, WebRTC, and IPv4 Tests)

Speed tests were conducted on a 50 Mbps fiber connection using the strongest cipher, AES-256/HMAC SHA512/RSA-2048. The tests were performed using testmy.net. The UK and Netherlands VPN servers were tested using a UK-based test server, and the US VPN server was tested using a New York-based test server.

As you can see, the VPN performed really well on speeds, especially considering I was on the strongest encryption possible. Gamers can rest assured that (because less robust levels of encryption would be adequate) they could muster up even better speeds than the ones below.

That makes TorGuard VPN impressive, because even on the strongest encryption settings it is fast enough to carry out data-intensive tasks. All in all, speeds on TorGuard really impressed me and were certainly well above average for the VPN industry at large. TorGuard can compete with the top end of the VPN market. The US server was the one that gave me the biggest hit in terms of speed. However, my speeds remained high enough to stream HD content.

I tested TorGuard for IP leaks using ipleak.net. The good news is that it detected no IP leaks, no DNS leaks, and no WebRTC leaks. In addition, although TorGuard uses OpenDNS by default, it is possible to change the DNS settings so that they are handled by TorGuard’s servers. These DNS addresses can be obtained from TorGuard (there are four of them: two in France and two in the US), and add an extra layer of security, so I strongly recommend updating these DNS settings manually.

Other Platforms

Torguard is also available on Android, iOS, OS X, and Linux, though OpenVPN is only available on OS X and Windows by default. On mobile, you will need to use third-party OpenVPN software to connect to its servers using OpenVPN. However, this is easy to get up and running.

TorGuard VPN also sells flashed routers and has guides for flashing DD-WRT and Tomato routers with its software (for connecting with OpenVPN), along with Boxee routers (PPTP only). This is a great extra, and it is nice to see a pre-flashed router on sale.

I downloaded and used the Android platform. Despite the fact that it is a lot more minimal than the client on Windows, it did work well and speeds were the same as with the Windows client. I tried streaming on YouTube and had no trouble. However, if I was going to connect to TorGuard on my Android as a subscriber, I would opt for third-party OpenVPN software – because I want to be protected with OpenVPN (and so should you!).

iOS is the same story, providing only IPsec or IKEv2, so to connect with OpenVPN you need OpenVPN Connect App. The good news is that TorGuard has setup guides for setting up any of those options.

Other/Free Services

The main other service available on TorGuard is the anonymous email account. This is available for various costs but comes free with a VPN subscription. The free version gives access to 10mb of encrypted email storage. You can use it on any OS.

TorGuard VPN Review: Conclusion

I liked:

  • Zero logs policy
  • Free copy of Viscosity
  • P2P file-sharing supported and encouraged
  • Servers in over 50 countries
  • Dedicated servers for torrenting and streaming
  • Stealth servers available
  • One-week trial with money-back guarantee
  • Fast connections
  • Can connect with strong OpenVPN on all platforms
  • Proxied open DNS requests can be changed to TorGuard DNS servers manually

I wasn’t so sure about:

  • iOS and Android require third-party OpenVPN app
  • Previous allegations of insecurely stealing the code for their software
  • Doesn’t unblock Netflix or BBC iPlayer (unless you get a dedicated streaming IPs add-on for your plan).

I hated:

  • Under US jurisdiction (but in the Caribbean)

TorGuard’s OpenVPN encryption options are formidable. Subscribers get a service that provides some of the highest levels of encryption on the market, with the option to drop down to nothing for tasks that don’t require as much privacy. This gives consumers a huge amount of choice, allowing them to use the service in different ways at different times, which is fantastic.

Speeds fared really well even on the strongest encryption settings, and the zero logs privacy policy speaks for itself. A choice of servers in 50+ countries rounds off the service nicely. This VPN has excellent support staff, superb guides, sells a flashed router, and provides a no quibbles money-back guarantee. Although it is slightly pricey for a one-month subscription, it is in line with the top-end of the VPN market, and prices are much more reasonable on a yearly basis. An impressive VPN service.

Visit TorGuard »


Ray Walsh I am a freelance journalist and blogger from England. I am highly interested in politics and in particular the subject of IR. I am an advocate for freedom of speech, equality, and personal privacy. On a more personal level I like to stay active, love snowboarding, swimming and cycling, enjoy seafood, and love to listen to trap music.

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53 responses to “TorGuard VPN Review

  1. Be warned……

    Received in June 2017 after signing up….

    Thank you for contacting us.
    At the moment all of our shared servers have been blocked by BBC.

    1. Hi James,

      Thanks for letting us know. The whole situation with BBC iPlayer and VPNs remains a cat-and-mouse game.

  2. I use TorGuard and have been for a couple years now. I was downloading music all the time and movies, games etc, but now use Spotify, so no need anymore. Anyway, before that, I would get copyright infringement letters from Verizon all the time. The highest I got up to was a level 3 and that’s when I started using PIA, Private Internet Access. They were OK, I didn’t get caught. They were easy to setup, but one big problem. PIA was super slow, no matter what server I used. So I switched to TorGuard and have been very happy with them as well. Since I’ve been using a VPN, PIA (for a very short time) and now TorGuard for around a couple of years, maybe 3, I’ve not gotten one letter!!! You do have to remember to run it before you do something, whether it’s pirating or just don’t want to be monitored while doing business online.

    I’d give TorGuard a 4.5 out of 5. The only things they could improve on is speed and I understand that going through a VPN will slow you down a bit, especially if you pic a server on the other side of the world for you. Still, VPN’s are still relatively new and if they continue to work on their software. That’s not just with TG, but all VPN’s. This will happen with any, so this isn’t an issue with TorGuard exclusively. The other issue and I guess it’s not really an issue is having to pay $4 more a month to get an exclusive streaming through Netflix. Sorry, I’ll just disable TG and then watch Netflix. Right now, I only use TorGuard to conduct business with my bank and any other sensitive info online and other activities. Fill in activity here. Bottom Line is TorGuard is currently THE best VPN out today and in the foreseeable future! And remember, they do NOT keep their logs, so even if someone did track your IP to TG, they have plausible deniability, because if they don’t have logs, then no one can be tracked down and falsely accused!

    Like others have mentioned, speed is a major, major issue, and fluctuates massively throughout the day.

  3. Actually the Viscosity client is not free. They have 2 services: Anonymous VPN and Anonymous Proxy. In reality they are the same but the cheaper Anonymous Proxy service doesn’t include the license for Viscosity but you can still use the TG Lite client. Buying the more expensive Anonymous VPN gives you a license to Viscosity, nothing more. Or so I have understood after a chat with their support people. I have the Anonymous Proxy service and I’m using the Lite client at the moment so I can confirm this. They don’t mention this anywhere in their website. I wonder how many of their customers unknowingly pay the Viscosity license fee but are still only using the Lite client?

    1. Hi Tim,

      As I understand it, the full Viscosity license costs $9. It is also worth noting that VPN providers such as VPNArea and LiquidVPN offer custom VPN clients that are basically customized versions of Viscosity.

  4. I have TorGuard almost a year now, I do love it. Not here for a long review, but just received some great supports and helps from their online “Chat help” – Help me setup TorGuard app properly.

    1. Hi jabber,

      Thanks. I have updated our database to include ticket support, and it now shows up in the chart. OpenVPN was already listed in our db, but for some reason is not showing. I have passed the issue on to our tech support.

    • Not Rated
    • Not Rated
    • Not Rated
    • Not Rated

    I must say customer service is amazing on this site , since im picking vpn provider , that might just be the one thing that makes me chose bestvpn . All props to Steve .

  5. Im amazed at the bad reviews on here towards torguard, the customer service and general experience has been nothing short of excellent – alot of highly critical petty people with nothing else to moan about.

    Shane

    Always been a solid provider for me since 2013, support have always been helpful and very fast, now there connect on demand feature on the iOS app is just awesome, never disconnects anymore which was really my only gripe.

  6. Hi:

    TorGuard has fast customer support that is useful “99%” of the time, although their responses I don’t think would have decent “efficacy” for beginners, or even novices – depending upon the service ticket issues.

    Major issue: I have noticed a problem with IPv6 leaks that their client didn’t solve – even with its “prevent IPv6 leaks” option turned on. I had to go inside of my OS and my router to play around with settings there, but they couldn’t tell me how/what. I had to address it on my own, which isn’t acceptable, IMO.

    I requested that they fix IPv6 & WebRTC leaks in a serious (actual) way and they said that update is getting addressed, for the future. IPv6 was showing my correct ISP, correct geo-location, etc. and THAT is a HUGE problem, obviously!

    They tried to blame Ubuntu OS, but I had the same problem with my Windows client.

    WebRTC & IPv6 aren’t issues that I even checked out (I trusted the client turning off IPv6 option within their client) – until I happened across an IPLeakNet site that checks out webRTC & IPv6.

    I know IPv6 isn’t “the norm,” in the “real world,” but since IPv6 already does exist online, TorGuard and other VPNs need to have this solved. It’s a false sense of security and I am an advanced user with 2-3 decades worth of tech. experience, so it didn’t take me too long to mess around with IPv6 within OSes and router successfully, but I shouldn’t have needed to do that. TorGuard hasn’t done due diligence about WebRTC and IPv6 leaks. Note: I didn’t notice any DNS leaks in tests, so far.

    Bummed in CA,
    B.

    1. Hi Ben,

      IPv6 leaks are an issue. If the software did not at least disable IPv6 when the option was selected, that is not good…

    2. Hello Ben

      Sorry to hear of your issues.

      Our IPv6 leak protection works just fine in our software on all OS, we have never had any major issues, obviously everyone has a different setup, different software, sometimes other vpn clients and sometimes users make some changes don’t really “tell you everything” until you have a look yourself and so occasionally you get a user who reports a problem like any software, but there is always normally a reason for it – not everyone wants to let you poke around there computer though so its hard to know the real problem for that user if they continue to get IPv6 leaks, it can happen for quite a few reasons, these are not solely limited to TorGuard.

      We do have a guide on how to disable IPv6 in Ubuntu/Linux if for some reason our app doesn’t do that for you https://torguard.net/knowledgebase.php?action=displayarticle&id=225

      I use Ubuntu as a second OS on a daily basis with our client and have never once seen our IPv6 leak protection not do its job, the above link will disable it completely but this should not need to be done if you are using the TG Client, we can have a future look for you if needed, just contact our support desk https://torguard.net/submitticket.php and ask for Andy.

      Cheers

  7. you clearly got some kickback for this love letter to a horrible company. For starters they don’t have 24/7 support. They have 24/7 sales. If you have a problem the people who are available by chat do nothing whatsoever except refer to back and forth emails. Sorry but claiming to have 24/7 support is dishonesty right out of the gate so they have zero credibility beyond that. The site gave me all kinds of problems signing up and I had to do so twice with 2 different logins before I could even get the software to work. If you want to call it that. It’s supposed to come with free email which was incredibly difficult to set up and then didn’t work right. Completely worthless software.

    1. Hi doug,

      As clearly stated at the top of all our reviews, BestVPN.com does receive affliate payments from all VPN providers we feature. We have no special relationship with TorGuard, however. Dmitri is no longer with us, but reading through his review, I would also hardly call it a “love letter”, as he was highly critical about various aspects on TorGuard’s service.

    2. This guy has gone through all review sites for TorGuard just to troll them Douglas Crawford – he doesn’t read them he just conjures up things to say with random aliases, his way of speaking is exactly the same however.

  8. I’ve used both PIA and TorGuard. I’ve had way better speeds with TorGuard. TorGuard support is pretty pathetic though. last round of troubleshooting I had ended up with me figuring it out on my own after a lot of trial and error. That applies to their online site support and ticket support. Pretty Abysmal. I stay with them for the speeds and no log shared ip’s.

  9. Don’t waist your time on these crooks, terminated my account with on the vim. Go to BBB if you want to get you refund.

    I do not recommend Torguard VPN service because I’m facing these issues:
    1. Speed is not stable on almost all of their servers in 24 hours, it can varies between 2-35 Mbps,
    2. I usually disconnect 3 or 4 times a day even on Torguard client,
    3. Just can get one third of my bandwidth using UDP with 128 AES Cipher,
    for example the best speed that I could test, on nearest servers was 35 Mbps out of 95 (my speed without VPN) Mbps, in rush hours it goes down to 20 Mbps or less,
    4. 24/7 Support (which is stated on the website) is just about sales team, there’s no 24 hours technical support,
    5. For some reason I couldn’t get acceptable performance on OpenVPN client it’s disconnected every 1 or 2 hours,

  10. Terrible. Torrents worked and speed good but utorrent showed unconnectible which is a port issue. They advised how to set a port forward but no suggestions fixed the issues. Then around the time USA woke up my speeds dropped to 1.1MB constant and never fluctuated.
    Disconnect and port issue and speed all fixed. They deny all throttle of speeds and we had 12hrs offering basic support that didn’t help. I asked to cancel and refund and they asked again to help and can we hold off the cancel. I headed home to continue our support after all day at work trying to fix.
    When got home they had cancelled me with no notification and no advise on refund. I am new chasing them for refund advise.

    They are clearly not very professional and have no ideas on fixing basic port issues. And went admit throttle when clearly do.
    1.1MB on all servers all day after 9am USA time

    Avoid

    1. Hello Zool/Tor/Blake

      Port forwarding, Speed and disconnect issues can be caused by a multitude of things, we have to go through the process of debugging your connection and checking your AV’s and firewalls and routers etc and we also have to trust that the user is doing what your asking them to do – 99.9% of the time users have no problems with port forwards or disconnection’s but everyone has different networks and software and setups so it doesn’t always go without a hiccup, some people get a bit frustrated with debugging problems i can understand that, everyone wants it to work out the box but its not always the case unfortunately.

      Speed can be a bit slower on peak times which is perfectly normal but we are adding more servers all the time to keep up with our users usage which is increasing by the day, if you have any problems please do contact me on sysadmin(at)torguard(dot)net and we can solve any problems you have.

      @Blake, our own bespoke client is our own, it does not use any code from any other client, im sure your referring to the Viscosity client that we offer, this is not torguards software, this software is owned by sparlklabs, we offered a free license for it as an option.

      In regards to the support, we monitor support every day if we had found any of our support staff being run etc any customers it would be dealt with there and then, it owed not be tolerated so im interested to know who you guys spoke to and any ticket numbers you guys can provide – anyone having problems with support please email us on sysadmin(at)torguard(dot)net.

      Best Regards

    Their tech support is responsive, but rude and incompetent. I spent a couple days answering questions that I had answered in my initial ticket with tech support.

    There’s really nothing special about TorGuard: they are a clone of many others (in fact blatantly copied others code for their VPN client). However, if you can get a 50% off code, it might be worth going with the barebones service to get a lackluster product.

    TorGuard is working like the website clams but just some info always check your DNS to see if there is a leak i checked and TorGuard passed with flying colors

    I had the most obnoxious, inflammatory and rude customer service of my life from Torguard. When I showed friends and family some of the statements the customer support person made, they were stunned. – All I had asked for was assistance with my VPN which had had numerous issues in the time I had it and now was not working at all I was met with nothing but lip.

    I myself have worked in customer service many years and I know how frustrating customers can be – but the attitude he took with me and the inflammatory language he used made it clear he was completely unsuitable for the role. I would have been fired in any of my jobs for such behavior. It’s common sense and customer service 101 to avoid the attitude and tone he took.

    In addition to that the VPN is very slow with downloading (something I have seen mentioned in other comments) and my service had encountered technical issues repeatedly.

    The “24×7” support runs on GMT but when I informed them I was in AWST and they wanted me to get up to live chat with them at 10 pm on a work night- they then essentially told me to do the time difference maths and to book and appointment.
    I am not an admin assistant for this company and if they wish to market and sell this service to Australians with 24×7 support then they should have the ability to schedule an appointment within business hours without expecting the client to do it for them.

    I would not recommend this service to anyone based on the repeated technical issues, slowness and poor customer service.

    When the product has been working I would say it rates as OK.

    All i need to know is, will this give me american netflix in australia since everything is being blocked

    1. Yes it works for Netflix but this service is HORRIBLE. It will play for a minute then disconnect then I have to reconnect and I get to watch two more minutes then it disconnects again. So technically it does get Netflix but don’t waste your money, you can’t actually sit and watch a show with Torguard unless you want to get up a dozen times per episode to reconnect.

    Well, the encryption is satisfactory to a certain extent, but the P2P servers are really not much of a big deal as it was claimed to be. Connection hiccups and server down times were getting on my nerves from time to time. I hope to see an improvement in these factors, and if not, then i’ll probably look for something else available in the VPN market.

    To be honest, Tor Guard is slow as a snail tryna get back home. Even if I’m downloading an album straight off of iTunes, this VPN still fails at delivering a satisfactory download speed. I do not recommend this VPN at all. Peace out

        1. Hi Max,

          Yup… if lots of people use the same IP address then it is very difficult (but never say impossible!) for anyone (VPN provider included) to determine which user is responsible for what actions on the internet. Most (but not all) VPN services use shared IPs.

    One thing I really like about TorGuard is IKEv2 access. With their OpenVPN client, even the “stealth” servers are blocked out on my campus. However, using StrongSwan on Android to access the IKEv2 VPN, I can actually *use* a VPN there, when anything else fails.

    Surprisingly, using the IKEv2 VPN doesn’t add too much latency; I use Hangouts to use Google Voice to make calls on the WiFi, as some underground areas have absolutely no cell reception. No “echo” effect is added.

    Also like the option for SSTP for Windows, and the “Kill Switch” for their client is nice.

    1. Hi Nick,

      I was not aware that TorGuard supports IKEv2, which is indeed very useful. I have added this info as a comment to our 5 Best for BlackBerry article, as this is valuable information for BlackBerry (and Windows Mobile) users.

    Torguard is buy far on of the best VPN on the net ! Awsome speed for the low price and amazing fast service !

    I don’t recommend this VPN. The connection is dropping every hour and the speeds are horrible. The client has barely features (except for appkill and a killswitch). If the connection drops, and it reconnects, then you won’t be able to surf, since the dns is fucked up. Sad that they only refund when you paid in bitcoins. Horrible experience, and im definetly not the only one!

    I found TorGuard service and support superb, responses to my tickets are almost instant unlike other competitors where one have to wait for days for any useful help. Also I must say the amount of servers and the reliability is something am quite happy with so far. Recommend Strongly.

    Recently started using the service and must say I am happy till now. Have a great variety of servers to choose from so I am protected and have good speeds no matter which country I go to. Also, it does not cost must and I can protect both my computer and mobile traffic (even on 3g connections).

    If I had a choice, I wouldn’t sign up with them again.

    Their in-house VPN software is terrible. I’ve been having plenty of problems from day one that they don’t have their technical knowledge to fix. They keep blaming that it’s a driver issue or software conflict problem, but the odd thing is, I never had any of these issues with Private Internet Access. Their customer service is slow to respond, not well-mannered and lacks the technical expertise to fix my problems. When my subscription is up, I am looking for another provider.

    1. I actually have both PIA and TorGuard and I find TorGuard’s servers not only faster, but a lot more consistent. Speed continues to be an issue for many PIA users (read their forum and especially the big threat they have dedicated to that), cutting down your normal speed to chunks and pieces. They say one should expect around 15% speed cut, needed for their encryption, when in reality they cut more like 70 or 80% off. If you’re one who gets good speeds, then good for you, but many people complain about that. Another huge thing with PIA is that their app only works on an Admin account (PC)! It does not work on a User account, which most people use and even single users who want to leave the Admin account alone for increased safety. It won’t even install properly on a User account. Sorry, but that’s ridiculous. No such problem with TG. PIA’s chat/tech support is very good, but unless they fix their speed issues and come up with a better app that installs properly, computer-wide, I can’t recommend them.

    Im doing some of my own reviews for vpn services, i will be posting them all very soon, In regards to the vpn.ac issue, please bare in mind the security concerns you guys mention has NOTHING to do with the actual VPN service or any of torguard services, quoted from TorGuard support”

    “This was simply a mistake by the developer we hired for creating this extension on which he used the same API for checking IP location in his test version, this was accidentally pushed for around 1/2 days until we where notified of the issue, we immediately removed the extension and updated with the production version in the store along with the servers it was pulling”

    Which to me sounds like the issue was just a mistake from the dev they hired and was fixed VERY fast, yet you guys berate them when you have services you supposedly rate highly such as PIA and Expressvpn who are the 2 most vulnerable VPN’s on the market who WILL leak your IP, Expressvpn has absolutely no client side protection for dns leaks/webrtc etc etc PIA is still vulnerable to the “port fail” leaks and ha sno WebRTC leak prevention. Torguard where never affected by any of this.

    Oh and you guys should update the Torguard image, there client has since been updated to show the multiple cipher options they offer.

    I will rate TorGuard highly and will recommend anyone looking for top notch security then this service is a great choice.

    John

    1. Hi John,

      FWIW, when I reviewed TorGuard around a year ago (elsewhere,) I concluded that,

      “Overall TorGuard offers an attractive service. It is a little on the pricey side, strong encryption is only available on a very limited number of servers (and could be better even there), and the software is very basic (even the Viscosity licence adds only moderate improvements for most users), but it balances these flaws with a great ‘attitude to privacy (despite it being fundamentally a US company and therefore subject to NSA tampering), and very good performance (although this can drop badly at peak times).”

      From your comments it seems that encryption options have improved, but I still regard services such as AirVPN and BolehVPN as being better.

      1. Hi Douglas

        Going by your comments now and in the past, that seems to be your personal opinion, you mention about NSA tampering and security issues, what security issues exactly ? this NSA rubbish is more like scaremongering – Torguard are a much safer choice than both PIA and Expressvpn and have all the features that airvpn or boleh offer and more, infact there stealth options no one else has. You do not mention on the PIA review about there failure to fix the latest vulns even though they lied on the torrentfreak post they fixed it, they are still vulnerable to this today but i do not see any mention of this on there review but yet as soon as something pops up about the vpn.ac issue you posted it immediately and made sure you posted it again in this review even though it was fixed immediately.

        Expresssvpn WILL leak your IP and identity but you do not see this on there review, this is a MAJOR issue yet they are the best thing since slice bread.. most readers here want to be secure and so your reviews are very misleading to say the least.

        I have been through all your reviews and i can see something is just not right, you guys recommend companies that have major security issues, no matter where personal opinion states that they are friendly, have a nice vpn and work well they are INSECURE so a VPN is pretty much useless in that case.

        John

        1. Hi John,

          I cannot speak for different reviewers, and it has to said that I do always agree with their analysis. Personally I do care about privacy and security, and make a great effort to discuss how good a provider’s is in this regard. I’m sorry, but I do think the NSA is a major threat to privacy, and that because of it, all US based companies are suspect. For the reasons mentioned I do not think that TorGuard is any near as secure or private as AirVPN, BolehVPN or Mullvad. As regards PIA, our review is somewhat old (before the recent vulnerability kerfuffle.) I have been meaning to cover this issue since it happened, but my workload is very high at the moment.

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