TotalVPN Review 2018 -

TotalVPN Review

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UPDATE 8 March 2017: As of this date, TotalVPN as well as sister company SaferWeb are not accepting new users. Whether or not this will mean the definitive end of TotalVPN and SaferWeb remains to be seen, but in the meantime we highly recommend checking out some trustworthy, alternative VPNs. Click the button below to see our top recommendations!

Check out our recommended VPNs for 2018»

UPDATE 11th August 2016: Since we conducted our review of this service, we’ve received several worryingly negative comments, some of which involve unexpected payments being taken from customer accounts. We intend to look into this and re-review this service. In the meantime, we recommend that you both read the review below in full as well as take a look at the comments section, in order to make an informed decision.

If you’re looking for a free VPN service, we have a free VPN list here with some good alternatives.

TotalVPN is a new provider looking to make a splash in the VPN market. Thanks to its simplicity and good value, we wouldn’t be surprised if within a few years it achieves its goal. Learn about the provider’s totally free plan and great services in the TotalVPN review below!

  • Great service
  • Good protection, including OpenVPN
  • Excellent support
  • Client needs some minor updates
  • Upgrades system could be clarified

Visit TotalVPN »

Pricing & Plans

TotalVPN offers two options to subscribers: Free or $7.79 a month for the Total Premium Plan. The former only comes with three server choices, while the latter includes 30+ servers and isn’t hampered by the speed cap involved in the free option. Both plans are explored in further technical detail later on in this review.

If you do decide to go with the Total Premium Plan, you will be treated to a special 20% discount! That said, this promotional pricing is limited to the first round of payment. Afterwards you will be charged the standard amount.

TotalVPN Pricing

Neither plan is likely to break the bank, however. The Free Plan – while limited – is undoubtedly appealing, while the Total Premium Plan is among the most competitively priced in the market. You can sign up for and pay for both using a credit card. Cryptocurrencies such as Bitcoin sadly isn’t yet an option.

If you do decide to go with the Total Premium Plan, you will also be treated to a 30-day money back guarantee. This guarantee, when combined with the Free Plan, gives you the opportunity to test the service twice to ensure sure that it’s the one for you. Pretty neat!


TotalVPN is based in the UK and registered under Pseudio Ltd. The Total Premium Plan that the provider has on offer includes three simultaneous connections. This is compared to the one available when using the Free Plan, which is also capped at 2Mbps. It is, however, hard to complain too much about a perpetually free trial to attract new users.

TotalVPN Review

Server count currently stands at 31 servers in 25 countries – ranging from South Africa to Mumbai to Buenos Aires – with all the usual suspects (US, UK, HK, Russia) included for good measure. Server balancing should, therefore, be decent no matter your geographical position. Several perks to the service available for purchase will be discussed in the Other Services section further below, but for now let’s talk about security.

TotalVPN Servers

Visit TotalVPN »

Security & Privacy

As the second illustration above showed: TotalVPN offer four encryption protocols: IKEV2, IPsec, PPTP, and OpenVPN – the last of which we recommend most for security and for anything but extreme speed concerns. P2P filesharing isn’t expressly forbidden, nor explicitly encouraged, but it is allowed if you agree to the following.

TotalVPN DisclousureTotalVPN Law Enforcement

The company’s location in the UK does raise some flags regarding compliance with authorities, and TotalVPN will do so if subpoenaed by a government agency. That said, if you aren’t engaging in some dangerous activity of the illegal variety online, you should be okay.

Also noteworthy is that sales disputes are governed by US laws as per the State of Massachusets precedent, as outlined below. Connection logging isn’t ideal, but tolerable enough for many folks, and common – unfortunately.

TotalVPN Jurisdiction

Encryption while using OpenVPN is performed using AES-128 bit CBC, with a 4096 authentication certificate. It would be nice to see an upgrade to AES 256 in the future, and SHA-1, perhaps, though the available encryption is by no means shabby. We will discuss in further detail the concerns raised in this section later on, as staff answered them in the Support section of this TotalVPN review.

The website

TotalVPN Homepage

TotalVPN has clearly put some time, thought and research into designing a sleek and accessible website. It is the norm rather than the exception in 2016 to have a properly executed website as part of a successful business model, and this one is no exception. Navigation is clearly denoted by the Features, Locations, Apps, and Plans buttons located in the top masthead.

TotalVPN Knowledgebase

Scrolling through the page explores these options while the very bottom of the page has the Terms of Service, Privacy Policy, and other company information in addition to social media accounts. It wouldn’t be fair to chastise TotalVPN for not being more active on social media, likely due to being new on the VPN scene.


Support is accomplished through several methods which are quite excellent all around. First, is a 24/7 Live Chat, which was professional in every interaction.

TotalVPN LiveChat TorrentingTotalVPN_LiveChatAnother option is email support. It won’t be instantaneous or as fast as a Live chat session, but responses took no more than a day. The Knowledgebase for resources wasn’t too sparse as to leave a boatload of questions unanswered, while simultaneously not being overwhelmingly detailed.

TotalVPN Help Center 2

The Process

Signing Up

Signing to the Free Plan is a breeze and requires only your email (so feel free to use a fake one and stay anonymous). Paying for the Total Premium Plan will require a credit card, unfortunately, as more anonymous payment options aren’t yet there to choose from for the highly privacy-conscious consumer.

The TotalVPN Windows VPN client

Total VPN Client 2

Using the TotalVPN Windows client left us with several impressions, both positive and negative. The aesthetic value of the client is plainly apparent, as the menus, server choices, and connection information are all easy to spot. Connecting to any server is as easy as clicking on the relevant button, with the same going for disconnecting. Moreover, TotalVPN have updated and included OpenVPN in all Apps, save for iOS.

TotalVPN Client 1

On that note, no killswitch or DNS leak protection is offered, but additional updates are forthcoming, and the free option is always there to wait matters out. On the plus side, there were no DNS leaks to be found while we were using the client. You can find more on that, as well as on general performance below.

Performance (Speed, DNS, WebRTC and IPv6 Tests)

Thankfully, nothing was amiss during the course of checking for DNS leaks, including IPv6 and the WebRTC Bug. Tests on both should be run periodically as a safeguard and to verify that your VPN service is running to the standard you paid for. Use, and for these tests.

TotalVPN Download
TotalVPN Upload
Graphs show highest, lowest and average speeds for each server and location. See our full speed test explanation for more detail.

Speed tests were a bit odd. The performance was consistently pretty good to great, but when the actual data came through, speeds in between one and two Mbps weren’t uncommon (which is understandably somewhat distressing). Then again, Soundcloud, multiple tabs, and streaming movies online for over two hours all went off without more than a minor hiccup here and there (and those were few and far between(. Again, it is worth using the free plan to take a look at things if you’re worried about this while periodically testing using This is most likely because TotalVPN anonymously monitors its network for usage and only provides you with the bandwidth that you need.

Other Platforms

TotalVPN Android

The Total VPN Android App doesn’t differ much from the Windows client, and thankfully uses OpenVPN by default.

TotalVPN PlatformsMost other devices are also supported and have been updated to include the stronger OpenVPN protocol we keep harping about (with good reason!).

Other/Free Services

TotalVPN SmartDNS

The long-awaited update also includes provisions for a SmartDNS service, for dedicated unblocking and streaming needs. The Mac OS X client is also in need of some updates.

TotalVPN MacGuide


TotalVPN Upgrade1

It’s odd to see ‘upgrades’ available for such industry-standard business practices as support when superb customer service is expected. If that wasn’t slightly baffling, then it’s the turbo charge speed in some respects, as the Total Premium Plan states unlimited bandwidth as included at a cost. Regardless, the other two upgrades make sense. Paying for an eBook or a fixed price per connection is logical enough. Nevertheless, it would be nice to see this confusing matter openly explained before registering for the Total Premium Plan, so as to remove any possibility of confusing customers.

TotalVPN Upgrades2

TotalVPN Review Conclusion

I liked

  • Simple registration
  • Looks polished
  • Pure & fair pricing
  • Wide range server network

I wasn’t so sure about

  • Upgrading oddities
  • Connection logging
  • Legal Jurisdiction

I hated

  • Speed discrepancies, though not poor performance-wise

Every child has growing pains, as does every business, including Total VPN. Although, as our review shows, it surpasses expectations at this early stage with an accessible client a few tweaks short of greatness, a smooth website, highly economical pricing options, and a free plan. Visit its website today to see if TotalVPN is the right VPN service for you!

Visit TotalVPN »

Dimitri M

Expat in Europe - pathos for good conversation and Italia's Grande Juventus.

43 responses to “TotalVPN Review

  1. Everything was fine until the renewal price went from about $70 pa to $143 pa??? I got a message that the TOTAL VPN company is closing its business so no new clients and existing clients will be terminated after there subscription expires

  2. TotalVPN is a terrible service, on several counts.
    1) I am in Kazakhstan and want to watch HBO boxing and Netflix. Both providers immediately discovered that I was using VPN.
    2) I canceled the service on their site but they continued to charge me at $14.97, which is higher than $6.95, to which I initially subscribed.
    3) When I called them, their rep said I should have received a reminder from them 15 days prior to each charge. I never received any reminders.
    4) When I said I canceled the service through their web site, they said I should have canceled by email. Even the fact that after cancellation I was not able to access my account did not matter for them.

    1. Hi Kairat,

      Yeah… we have received many complaints about TotalVPN. BestVPN no longer recommends the service, and are currently phasing out any such recommendations from our website.

    Signed up, paid, account said it was still a free account, stay well clear of this site. You have to tell the support what to do as they do no use there brain to solve simple problems. You cannot trust them with your safety.

  3. My dealings with TotalVPN over the past couple of weeks has been the most miserable experience imaginable.

    I was looking for a good solid VPN I could pay by the month, and after reading the reviews of Total VPN, I decided to give them a try. As I was on their pay screen debating whether to go ahead because something just didn’t seem right they hit me with screen after screen of discounts with a clock ticking. I turned these down because they all involved having to pay for a two year subscription, something I could not afford as I have just now gone back to work after being out for six months because of surgery.

    But I decided that a monthly plan would be worth a try but instead they dinged my bank account for two charges totaling almost a hundred dollars, something I could not even really afford. But rather than go through a refund hassle immediately (big mistake, but probably wouldn’t have mattered based on these comments).

    Their “dedicated” P2P server in the Netherlands is abysmal to say the least. They promote it as being dedicated so it sounds good when it is just the opposite. I could barely reach 2 MBPS at any time but most of the time it would run just over 1 MBPS. A good download would take at least 24 hours, most of the time even more. And while you’re downloading it, it is impossible to even remotely use most other internet services properly.

    And like others, when I asked for a refund, all I’ve gotten so far is, the offer of more “stuff” and connections that do me no good when the one I would use the most would lose a race against a dial-up. Yeah, almost that bad. And I’m sure that free stuff is hardly free. So I’ll work to get a refund from them for a short while, but their billing and promotions are this side of being fraudulent. If they want to be nice, I’ll drop the whole thing. Otherwise I’ll do my best with my correspondence with them to prove fraud and get a charge back.

    And I really think you should reconsider this review.

  4. At first I was happy with Total VPN. Access was simple and direct. I could use P2P servers.

    Later on though they changed…. something. I could no longer access the servers I had previously been able to connect to without having to “upgrade”. Furthermore I could not connect to the remaining three (3!) “free servers” at all.

    Why am I paying for a service which only allows me to connect to so called “free servers”?

    When I contacted customer service they did not explain the change in the service nor why I had to upgrade to access the same servers I had already accessed.

    So, I requested a subscription cancellation. I have now been playing email tag with their “customer support” team who seem to be more interested in keeping my subscription than in solving my primary issue. They keep offering more incentives (upgrades, free months service, etc) but can’t or won’t deal with the fundamental lack of service I’m experiencing.

    Do not use this service. They can’t deliver what they promise and keep trying to upsell.

    Save your time and $$

    What a load of junk! After signing up kept on getting my email inbox spammed by “Kevin” every 2 minutes pushing me to upgrade. Speed is so slow as hell, I couldn’t even load image on webpages.

    Waste of time!

  5. Unethical and Awful Customer Support. The deliberately ‘add’ services to your order which I did not authorize. I first signed up for monthly plan and when the billing was authorized, they charged me for a year. I called customer service to remove the charge and signed back up again making certain I checked the correct plan (monthly only) and the extra $24.95 ‘increased speed’ charge magically got added to the order. Google Play reviews show this is a common stunt they pull.

    As far as the actual service goes, they only have 30 servers, the speed was ‘okay’ but the biggest issue was spotty coverage on my network. Sometimes it works, sometimes it doesn’t. Some devices will have the ip changed and other devices would still be showing my actual ip. I strongly recommend you do not use TotalVPN due to sub-par service, poor customer service and unethical business practices.

  6. I was only directed to payment screen as well no backing out. today I paid now looking to install on 2 devices. after reading this more upset than positive I will try refund

    1. Hi earl,

      I don’t know why this appears to be happening to some readers, but not me. Good luck anyway!

  7. Avoid. I paid for a year’s Premium. Disconnected every 60-120 seconds. Slowed the internet to a crawl. Contacted Support: they suggested changing protocol settings, none of which improved the situation. Support was pretty much cut and paste of standard answers to standard questions, then the guy just closed the conversation.

    Currently attempting to cancel the subscription, but have allowed them 24 hours to resolve the problem with their development team. I’m sceptical.

  8. Stay away..

    I purchased a 3 or 6 months’ subscription, just to see what all the hype was about. Upon receiving my account info, I started receiving Credit card fraud alert. I checked my Credit card and the first charge that showed in my Credit card was for 9.99 for some, (how to stay safe online) eBook. This was an immediate red flag for me since I did not see such an add-on nor did I added the eBook to the total amount that it was just under 60 dollars. Upon seeing this I emailed TVPN and requested an explanation and refund of the 9.99 eBook charge. After two days, nothing. I got the account to use it with a torrent site but when I tried it, there was only one P2P location available. From the location only a few of the torrent were able to connect and the one that finally did, had a painfully slow download speed. To test it, I turn off VPN and the download ETA jumped to minutes, but when I turned VPN back on, the download ETA went up to weeks. Now, who is going to wait weeks to download a torrent?
    I went to their website and open a ticket, requesting a cancellation and refund. I received an email stating that they were giving me some sort of supercharged add-on for free which I never requested. In other words, in order to download torrent at a normal speed you have to add more features to the account. Once again, I immediately emailed them and told them that I did not wanted the supercharge and to please cancel the account. The next day, another email. This one stated that my ticked was elevated to the next level and that they added priority support for free. Another feature that I did not requested. A this point I am not sure how many more times I emailed them back only to get yet another email stating that, they now gave me 50% discount and that If I still wanted to cancel to please let them know. This is just crazy. How many time must a person email a company to cancel an account? I then signed on to my account and upon checking I noticed that they changed my billing from 3 or 6 months to annually. From the original 57 dollars plus the 9.99 that I never requested. I now had the supercharged location for 49.90 and priority support for 19.90 added to my account for a total of 143.00. lucky for me in the last email, they included a phone number to contact them. After nearly 45 minutes on the phone which included several holds, I was able to cancel my account and received a full refund or yet to be seen as I have to wait 7 to 10 days before I receive it.

  9. Thanks for running this web site. I learned a lot about VPNs!
    I was about to pull the trigger on their paid service but came back here to read the comments… I think their free service is as advertized so one can’t really complain. However I was more interested in the wider selection of servers a paid version has to offer, plus it was 50% off at the time.. A deal one might think. But I was indecisive for like 30 mins or so and was jumping from one VPN website to the other (which I believe is the main factor) and now they notify my of the following ‘Congratulations 90% Discount is Activated’. I mean, seriously? I said no thanks. Always alert to such deals. Will continue testing their free service until I find some good VPN though.

    • Not Rated
    • Not Rated
    • Not Rated
    • Not Rated

    Total VPN is unreliable, and The Support Department is The worst one I’ve ever had contact with. I was passed among 5 lied, O representatives today and 3 yesterday.
    No one was able to solve my problem> I spent hours on the phone.
    One left the chat as I didn’t exist (Eddie Hagen),other (Sagar) Lied, Sidhart Komar Hung upon my face. Deepak Pawar was the only kind of decent one.
    This bouncing around took me more than 1 hour 40 minutes and my problem is not solved yet!!!! They did’ allowed me to talk with the Human Resources department.
    If I could rate their service I would give them not even one star

    This company is a complete scam and the fact that BestVPN puts it on a bunch of lists as #1 is just embarrassing.
    After the first month, the price is actually $15, over 3x of whats currently listed on the website. Additionally, they charge it for the ENTIRE YEAR. I was billed over $120. It doesn’t say this anywhere on their website. I filed a charge back with my credit card company after “support” ignored me.

  10. I don’t know anything about this company but I just shut down my bank account because they took close to $65 out of my account with three separate charges. I never gave them my info. I think I was hacked over an open network. But the charges clearly list this company.

    1. Hi Max,

      If you have a legitimate beef with TotalVPN then you should explain. Otherwise its just trolling.

    • Not Rated
    • Not Rated
    • Not Rated

    Caveat Emptor…

    Free service is for THREE locations, NOT OF YOUR CHOICE…

    I wanted America, they gave me Singapore…

    I abandoned and uninstalled, going no further, especially after reading other posts.

    1. Hi Dan,

      With the free service you are given a choice between Iceland, Netherlands and Singapore.

  11. I purchased a one month subscription to this awful scam. It cost me about 5USD. I noticed today that 15 USD had come off my account, plus 59 USD queued. I did not authorize this, but they signed me up for all sorts of plans without my knowledge or consent. This is fraud, and you should steer clear. I have opened a fraud case with my bank.

  12. 1 BIG SCAM. They charge for $1 for the first month and then $14.99. It is not written anywhere and looks like a 1 big scam.

    The servers are not working as well.

    This VPN company is garbage. How its ranked #1 “best free vpn” I have no idea. Installed their software, it doesn’t connect to anything. I changed the protocol to openvpn, it finally connected to a server, but the Ip is always detected as being in completely different place. Avoid like a plague.

    • Not Rated
    • Not Rated

    After reading the seemingly good reviews and a reasonable price promotion I decided to give it a try. They promised a large discount for new users. I did not notice a small text that say that I will be charged bi-annually, in order words, for two years upfront. When I connected to my PayPal service to subscribe I noticed that the amount I was about to pay was not shown. I innocently thought that it was just a minor technical problem and clicked the ‘pay’ button. Big mistake! I was charged $119.64 and also additional $24.95 for the speed service. So much for the ‘cheap’ provider. I immediately demanded to stop my subscription and give me a refund. At first they just ignored me and kept sending me the ‘welcome’ emails. I was about to notify PayPal about this scam when I got my refund. Stay away!

  13. The service (if you are downloading) is horrifically slow, on all access points. I’ve seen download speeds drop from 1025kB/s to 1.2kB/s!! Sometimes, the download will just fail and stop altogether. Connections for this are also horribly inconsistent. This was the worst $114 I’ve ever spent. Also, support is non-existent, and based in India or Pakistan.

    i paid, got nothing updated, still said that i was a free user but i got to premium. tried the help desk got nothing, no response. so an all i would rate it verry bad and i would not recomend this crap at all.

      1. That’s what they SAY on the website. Give it a try… when signing up for the “FREE” service they advertise, after you give them your email you get stuck at a payment screen you can’t escape. Even if you try to go back to the home page, you are redirected to the payment screen. You can’t do anything else.

        1. Hi Andrew,

          So… I have just sighed up for a free account. It took less than 1 minute, and I was not directed to a payments page. I also found it very quick to download and install the software, and to connect to TotalVPN’s free servers (please see screenshot). I did have problems connecting via PPTP, but when I changed this in the settings to OpenVPN, I connected instantly. I don’t know why you are having an issue, and it seems TotalVPN’s support could be more helpful, but it works just fine for me… FWIW, while connected I ran a counple of quick tests: download speed are way in excess of the the 2Mbps limit for free acccounts (39.7Mps on my 50/5 Mbps broadband), but there is a DNS leak.

          1. Are you in the same country and on the same planet? I just get a signup page, no free option.

          2. Hi Charlie (and anyone else who is encountering this issue),

            I have no idea why you are having problems, but when I click on the “Get Total Free” button I am presented with this signup page. Once filled in (no credit card required!) I am directed to a download page for the client, which installs and runs (3 locations only) just fine. I can only report what I find.

          1. Hi C,

            Strange. I just tried again, and again was offered a free download (no payment page).

    Excellent VPN which offers great speeds and superb support. The server locations are prime to my business as I often go to these countries on business meetings. Very secure and fast! Highly recommend.

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