VPN.AC Review 2018 - What to Consider Before Buying - BestVPN.com

VPNac Review

Our summary

At BestVPN we have been monitoring VPN.ac since its inception. This is one of the VPNs that takes advantage of Romania’s phenomenal Internet infrastructure and the country’s commitment to data privacy. Read on to discover more about the improvements at this contender VPN service.

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  • 7-day money-back guarantee
  • Free smart DNS extension
  • Extra protection for repressive countries
  • Quick access in minimized mode
  • Gets into Netflix
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What is VPN.ac?

VPN.ac is a Romanian based VPN provider that began operations in 2012. Since then, BestVPN.com has been checking back with the service to monitor its progress. The Virtual Private Network (VPN) keeps improving and now has its own native client app – the system used to use a generic OpenVPN GUI client. Read on to find out more about the important changes at VPN.ac.

This company is based in Romania, which, thanks to the data privacy protection accorded by its High Court, is a great location for a VPN. The service includes an encrypted proxy system, which can help you get around regional restrictions.

  • Seven-day money-back guarantee
  • Allowance of six simultaneous connections
  • Peer-to-peer (P2P) allowed
  • Free encrypted proxy
  • Accepts Bitcoin
  • Network doesn't improve connection speeds

Visit VPN.ac »

VPN.ac Pricing and Plans

VPN.ac has one subscription package. You can buy it for different periods, with a longer duration bringing you lower prices. The monthly rate on a yearly subscription works out cheaper than if you just pay for one month. However, you have to pay for the whole year’s service up front.

You get a seven-day money-back guarantee with all of these subscription options.

VPN.ac price list

All of these plans give you an allowance of six simultaneous connections. The company also offers a one-week trial for $2. In that plan, you only get three simultaneous connections.

In all cases, your VPN subscription also gets you access to VPN.ac’s SecureProxy service. The VPN works through and app. SecureProxy is implemented as a browser extension for Chrome, Firefox, and Opera – no versions are available for Microsoft Edge or Internet Explorer. This review will focus on the capabilities of the company’s VPN service.

As well as accepting credit and debit cards, the company allows customers to pay with a wide range of payment processing systems, including PayPal, UnionPay, iDeal, WebMoney, and Alipay. If you want anonymity you can pay with Bitcoin, or with gift cards. You can also pay via SEPA bank transfer.

VPN.ac Features

All plans have the following features:

  • 79 VPN servers in 21 countries
  • Proxy servers in 32 countries
  • Allowance of six simultaneous connections
  • P2P/torrents allowed
  • VPN apps for Windows, Mac OS, iOS, and Android
  • OpenVPN over Transmission Control Protocol (TCP) and User Datagram Protocol (UDP), Layer 2 Tunneling Protocol (L2TP)/Internet Protocol Security (IPSec), and Point-to-Point Tunneling Protocol (PPTP)
  • Manual setup for Linux, routers, and set-top boxes
  • Encrypted proxy browser extensions for Chrome, Opera, and Firefox
  • Strong 4096-bit RSA session establishment encryption
  • Online server speed test and capacity check
  • Kill switch
  • Encrypted DNS resolution
  • Private DNS server
  • IP leak prevention
  • Shared IP address service

The company’s server network is not as big as those provided by rival Romanian VPN services CyberGhost and ibVPN. However, the server network is increasing in size year by year. The next time BestVPN.com checks back with the company, there may well be more than the current network of 79 servers in 21 countries.


A bonus of the VPN.ac service is a free SecureProxy service. The company runs proxy servers in more countries for its encrypted proxy service than it does for its VPNs. SecureProxy uses the HTTPS protocol to provide encryption of connection contents and diverts connections through a mediating server. These tricks are performed to fool the regional restrictions on streaming services. The theory behind this system is that you don’t need full privacy just to get around regional restrictions. However, the fact that your traffic is diverted to a proxy server means that all requests to streaming servers will be presented on your behalf by the proxy. Thus, you will appear to be in the required country to get access to video content.

The proxy server forwards on the reply from the streaming server, so that you can watch your selected show in your browser.

I tested the VPN.ac VPN service with Netflix and BBC iPlayer. I also tested the VPN.ac SecureProxy with those two media sites. Both services got me around the regional restrictions of Netflix and BBC iPlayer.

Visit VPN.ac »

Is VPN.ac Secure?

Romania is a good location for VPN services and is home to three of the best – CyberGhost, ibVPN, and VPN.ac. The country’s High Court threw out the government’s data retention laws. Those laws were enacted under the compulsion of an EU directive. The result is that Romania does not impose the data retention and disclosure requirements that other EU nations impose.

The operational requirements of a VPN necessitate a mapping between a customer’s IP address and the substitute address that the VPN server allocates to that customer for the session. Therefore all VPNs have to keep records of a user’s activities during a session. The key point to look out for when choosing a VPN is whether the company keeps that information on file once the session disconnects. VPN.ac doesn’t keep any activity logs. However, the company does keep connection logs for the purpose of monitoring for malicious activities.


Users of the custom app for Windows, Mac OS X, and Android can select a preferred VPN protocol from within the interface. This gives a choice of OpenVPN, PPTP, and L2TP with IPSec. Customers who want to use the VPN on an iOS device have to download a standard OpenVPN client that is available free of charge from the website of the organization that runs the OpenVPN protocol. The iOS VPN.ac app has an implementation of the IKEv2 protocol.

VPN.ac protocol selection

OpenVPN Encryption
Data Auth
Control Auth
Forward Secrecy
Logs & Legal

Within the app, you have a choice of security levels for the OpenVPN implementation. We recommend that you choose the 256-bit key version. This uses the Advanced Encryption Standard (AES) encryption system. You can choose to use a shorter key. This is less secure, but it will run down your battery less if you are using the system on a smartphone.

The RSA encryption with a 4096-bit key offers very strong encryption, which only the most security-conscious VPNs are offering right now. This is particularly important for those in China, where the authorities are rumored to be working on cracking the session establishment encryption of VPN systems.

The Website

The main page of the VPN.ac site features a map of the world showing the company’s VPN server locations. The main menu is on a menu bar on the second line of the homepage. Above this, you will see a strap with a series of shortcuts to services at the site, including access to the client area.

VPN.ac Review

When you scroll down, the main menu jumps up to replace the shortcut strap and stays visible at all times. At the bottom of the page is a quick links section.

VPN.ac footer

The client area contains links to download files, guides, and support ticket information.

VPN.ac Client Area

VPN.ac Support

You can contact the support team by clicking on “Support” in the client area menu, then selecting “Open Ticket” from the drop-down menu. Alternatively, you can click on the “Open New Ticket” button in the client area main screen.

VPN.ac support request

There is a “Contact support” link in the app. This opens up a page in your default web browser to give access to the support center.

VPN.ac Support Center

The “Submit a ticket” button in this screen is another route through to the support ticket form.

As soon as you press the Submit button in the support form, you’ll receive an automated response email to confirm receipt of your question. You’ll also receive an email when a member of staff replies to your question. You can see the current status of all of the enquiries you made to the support team by selecting Tickets from the support menu in the client area, or by scrolling down to the support section in the main screen of your account details.

The Process

If you want to try the $2 one-week trial, you need to go to the FAQ page and click on a link in the explanation about a trial account.

VPN.ac access to trial

To get to the sign up page for a regular subscription, you should click on one of the “Sign up now” buttons that appear at regular intervals all over the site, or go to the Pricing page. You then click on the “Get it now” button beneath the subscription plan that you would like to buy.

Signing Up

You first need to create a user account with the service before you go through the payment processing step. Below, you can see the sign up page for the one-week trial. The company only requires an email address and a location from you. You’ll have to have a verifiable address to clear the requirements of the payment processing company you select later on. However, if you want to be completely anonymous, you could set up a web mail account to deal with the VPN and pay with Bitcoin or with a store gift card.

VPN.ac sign up for trial period

After completing the sign up process, you’ll receive three emails from VPN.ac. The email with the subject “VPN activation” contains the log-in credentials that you need to get the VPN client to work. The email address that you entered in the sign up page is your username for the client area. The password you set up during account creation will only work for the client area, not the VPN.

Back at the site, the completion of your payment will result in the display of an order confirmation page. Click on the client area link in this page to get to the dashboard. Download links for the VPN software are available in the quick links section of the client area.

VPN.ac download files

The VPN.ac Windows VPN Client

You need to enter the username and password into the VPN client the first time you use it. Make sure you leave the “Save password” box checked so you don’t have to keep referring back to the welcome email every time you want to use the VPN.

VPN.ac app

The process of using the VPN is very straightforward. You pick a server location from a drop-down list and select the VPN protocol that you want to use. You then have the option of deciding whether you want to run the connection over UDP or TCP. The difference between these two options is that TCP establishes a session, whereas UDP is a “connectionless” methodology. UDP is preferred for interactive and streaming applications.

Once you have your settings sorted out, click on the Connect button to turn the VPN on.

The Advanced tab of the app includes a series of security settings. The most important of these are the kill switch and the China user flag. The kill switch prevents applications on your computer from connecting to the internet if the VPN isn’t turned on. This is an important feature if you’re in a location where discovery of your internet activities could have legal ramifications.

VPN.ac app settings

The “censored country” flag gives you extra protection from detection when you’re in China, or another repressive country.

If you minimize the app, the VPN keeps running and can be accessed through an icon in the system tray of your desktop, down in the bottom right of the screen near to the date.

VPN.ac system tray icon

You don’t have to bring the app back in order to control the VPN. The controls of the system are available as pop-up menus off this icon.

Click on the icon to get the control menu of VPN.ac.

VPN.ac access from the system tray

The Connections menu option gets you a full list of available servers.

VPN.ac server list in minimized mode

Your current live connection appears in bold typeface. To change to a different server, just click on the name of that new location.

VPN.ac Performance (Speed, DNS, WebRTC, and IPv6 Tests)

These tests were carried out from Nottingham in the UK, using the Virgin Media internet service. The speed tests were carried out with the website testmy.net. Each of the result categories that you see in the download and upload test graphs was compiled from five tests.

The download and upload speeds were tested without any VPN applied to the line. Next, the tests were carried out with the connection running through the VPN.ac server in Coventry, which is the closest server that the company has to the test location. The second location test checked on speeds when connected through the VPN.ac server in Paris. VPN.ac has optimized servers for P2P downloading. There are no P2P servers in the UK. Therefore, this Paris server is the closest P2P-optimized facility to the test location.

You will also see results for a connection to Miami from the UK, both without a VPN applied to the connection and with a connection through the VPN.ac Miami server. In all of the VPN tests, I set the app to run with OpenVPN over UDP, using AES encryption with a 256-bit key.

VPN.ac download speed test

VPN.ac upload speed tests

The graphs show highest, lowest, and average speeds for each server and location. See our full speed test explanation for more detail.

The Virgin Media internet service produced a wide range of speeds, from 23 Mbps to 41.8 Mbps during the download test. The VPN.ac European servers’ results were consistently within that range, so applying the VPN to the line didn’t slow down connections. However, the remarkable information that came out of those European download tests is the difference that an optimization for specific tasks can make to a VPN server’s performance. The Paris server consistently delivered speeds that were at the top of the underlying internet service’s capabilities, even though the location of the server caused each packet to travel further on a diverted route that looped overseas and back. In upload tests, both the Coventry and the Paris servers gave a respectable performance.

The performance of VPN.ac on the transatlantic connection was a different story. The average speed over the five tests with the VPN was lower than the slowest speed encountered on a US connection without the VPN. On the upload tests, VPN.ac couldn’t get up to the lowest speeds that the Virgin Media connection had produced without a VPN.

BestVPN.com tests for IP leaks aim to examine the performance of IP address masking for both IPv4 and IPv6 addresses. Unfortunately, Virgin Media doesn’t employ IPv6 addresses, so I was unable to test whether VPN.ac’s service could mask that address type. I tested for IPv4 leaks employing the services of ipleak.net and doileak.net. I accessed these servers while I had an OpenVPN connection to London through the VPN.ac Coventry server. The service passed all the tests.

Other Platforms

The VPN.ac app is available for Windows, Mac OS X, iOS, and Android devices. The VPN.ac website includes instructions to set up the service on routers running DD-WRT, Tomato, pfSense, and AsusWRT. The VPN can also be installed manually on Linux computers and Kodi boxes.

VPN.ac Review: Conclusion

VPN.ac has improved its service since its inception and it keeps getting better. The strong performance of the server network in Europe makes this a great VPN for that continent. Speeds to the US were a little impaired by the VPN. However, if you just want to get around the regional restrictions on US streaming services, the SecureProxy browser extension could get you into your chosen site without slowing down connections.

I liked:

  • Seven-day money-back guarantee
  • Free encrypted proxy browser extension
  • Extra protection for repressive countries
  • Quick access in minimized mode
  • Gets into Netflix
  • Available for routers and TV boxes
  • Allowance of six simultaneous connections
  • Kill switch and IP leak protection

I wasn’t so sure about:

  • Relatively small server network

I hated:

  • Slow connections in North America

Romania has three great VPNs: CyberGhost, ibVPN, and VPN.ac. Although I would put this VPN in third place right now, the continual improvements in VPN.ac’s service mean that this company is on its way to the number one slot.

Visit VPN.ac »

Stephen Cooper
March 12th, 2018

Stephen Cooper is a techy geek with a social edge. Downshifting from a successful IT career in Europe, Cooper moved to the Caribbean and now keeps up to speed with Internet technology poolside.

52 responses to “VPN.ac review 2018

  1. jay says:

    You forgot one of the main security feature:

    Multi hop

    1. Douglas Crawford says:

      Hi Jay,

      Reviewer Stephen is no longer with us. I’ll just note that I have doubts about the value of multi-hop as a feature.

  2. New vpn.ac patron says:

    Hi there. I just started a new 1 year subscription to vpn.ac yesterday. My question is how can I verify for myself that vpn.ac actually implemented PFS? I know this review says it has it, but is there a way to get access to the login log so that I can verify for myself what protocols it’s actually negotiating during the log in process? Thanks!

    1. Douglas Crawford says:

      Hi New vpn.ac patron,

      It may be possible to look at VPN.ac’s .ovpn OpenVPN configuration files. These are often stored in the custom client’s folder, or can be downloaded for manual setup. Look for DHE-4096 (any DHE or ECDH entry indicates that PFS is being used) in the line that lists control channel ciphers. Problem is, though, that this configuration can also be specified server-side, and so won’t always show up client-side, even when implemented. At the end of the day, using a VPN requires a fair amount of trust in your chosen provider. If you don’t trust VPN.ac to do what it promises to do, then maybe you should consider switching to a provider you do trust. FWIW, to the best of my knowledge, VPN.ac is a reputable VPN service.

    2. Andrew says:

      you see that in the connection log, for example:
      [10:20:30] Thu Dec 21 10:20:30 2017 TLS: soft reset sec=0 bytes=51761621/-1 pkts=103405/0

  3. ycdp88mf says:

    VPN.ac is now making use of OpenDNS (Cisco, US)?

    VPN.ac has a new Mac Beta (version 4.0) available here:


    In the Macintosh version of the Beta it appears that VPN.ac is now making use of OpenDNS (?) in the System Preferences Network settings (i.e., which has apparently replaced their private DNS resolver in client version 3.5 (i.e., so beware that OpenDNS is owned by Cisco (US company) and therefore is not a good option regarding privacy.

    Therefore, can only recommend to make use of client version 3.5 on a Mac and avoid the latest Beta release which is version 4.0.

    1. Douglas Crawford says:

      Hi ycdp88mf,

      Yes, it does seem that VPN.ac is now using OpenDNS as its DNS resolver (at least for its Max client). Thanks for letting us know.

      “- changed assigned DNS resolver from (internal) to a public OpenDNS server. While connected to VPN, all traffic goes through our DNS resolvers anyway, hence no need to assign an internal DNS resolver. ”

      It is clear that VPN.ac is proxying the requests so they appear to come from its severs, not users’ devices, so this is not really a problem from a privacy perspective.

  4. TODO says:

    Does this still work with netflix ?

    1. Douglas Crawford says:

      Hi TODO,

      We are working on the issue, but I’m afraid we can’t currently check all VPNs on whether they work with Netflix on a regular basis. Its own support should be able to tell you, or you splash out $2 for week’s trial account and test it for yourself.

    2. TODO says:

      Well, I did & it works. Seems like I will be staying with them for a long time, good service really.

      1. Douglas Crawford says:

        Hi TODO,

        Excellent! And thanks for letting us know.

  5. tom says:

    I have been a client of vpn.ac since 2014.
    I am neither elated nor highly negative about the service.
    On the plus side, I think that they are competent technically, and are quicker than most to implement innovations. The speed is generally good and the latency reasonably low I think, though at times I have had doubts about it. It is hard to find a fitting home domicile for a vpn provider and possibly Romania is a good one. Domicile alone rules out >80% of vpn providers in my opinion.
    On the negative side, the vpn.ac helpdesk service has been quite poor. Usually the response is one of:
    (a) it’s your problem – blame the client – and without suggesting how to fix it if it actually is;
    (b) meh (arrogance);
    (c) no response at all.
    Now I am sure that some users ask questions that show that they do not really know what they are doing, or blame their service provider when the cause of their issue lies elsewhere, and that becomes tiring for helpdesk staff. While I am not a network engineer, I do have a degree in Computer Science and Electrical Engineering from a good university, so I think that my questions probably are mostly not in that category. Yet the total number of appropriate responses I have had from the vpn.ac help desk out of approx 5 messages from me over the past 3 years is a grand total of: 1.

  6. Karthikeyan says:

    Hey, vpn.ac doesn’t log traffic. Another important fact all torrent optimized location are combined there are over 28 gigabit server connections.

  7. VPN user says:

    Looks like I have found some odd errors in the “Due Date” info of my VPN.ac account as none of the dates are correct and this includes the initial first trial, one month, and now the one year subscription. The incorrect expiration dates must obviously have been computer generated errors and am now waiting to see if support can correct this manually. Otherwise, the errors do not reflect on a service and client that has been working very well.

    1. user says:

      There’s no error there, it’s just the date format you’re likely not used to. It can be confusing if you are familiar only with the US date format.

      1. Douglas Crawford says:

        Hi user and VPN user,

        Differences between the US (mm/dd/yyyy) and UK (dd/mm/yyyy) way of formatting dates can certainly lead to confusion at times.

  8. VPN user says:

    Have started using VPN.ac and I must say I am impressed with it so far (as connections are working well on my Mac with no other issues) and it has many great security features but I believe its greatest asset is being based in Romania. Connection speed appears to be okay for the locations I have tried. They obviously have an excellent and transparent privacy policy as keeping a few connection logs are not a problem in my opinion since they delete them, later. Another big plus is that the VPN.ac website does not track you like a most all other VPN sites as I have confirmed this in using Privacy Badger. There are “0” potential trackers and that is good for privacy. Most of the other top rated VPN’s all appear to track their visitors which includes “Google Analytics” and/or tracking cookies and beacons, etc. It is nice to know VPN.ac cares about not tracking customers at the website. Also, contacted support via a ticket and received a prompt reply within a few hours regarding my additional payment in which the expiration date needed to be manually adjusted to reflect the correct day. Do give them a big thumbs up assuming no other issues are encountered.

  9. VPN user says:

    Wanted to add my two cents here as I have [been]* testing a lot of VPN’s on my Mac (with mac OS Sierra – most current version) and VPN.ac is another one that falls short from a performance standpoint as I had problems with a client that froze up and would not load (this happened only after I had been using it with no issues for several weeks) and tried it again but had various connection issues. Contacted support but did not get a reply within a couple of days so decided to uninstall the VPN. It could have very well been my “number 1” go-to VPN but will be looking for something else with less bugs. Most of the problems I have encountered so far are clients that crash and do not work right and some other server connection issues.

    1. Douglas Crawford says:

      Hi VPN user,

      Thanks for the insight. Although BestVPN.com does have a central office, many of our reviewers (myself included) work primarily from home. This means that services are reviewed on the equipment available to us.

  10. Obelix says:

    It would be great to see a re-review of this provider as a lot has changed since 2013. General request for this (great) site would be to move the review dates to the top as they are an important factor to keep in mind when reading a review and checking the results.

    1. Douglas Crawford says:

      Hi Obelix,

      I agree that this review is very old, and is direly in need of a rewrite. I have passed both of your requests on to our content team.

  11. Dupa Nie Firma says:

    The worst, horrible customer service ever! Extremely slow speed about 2-4 mbps. The only one answer is: its your ISP problem. They never want to help anything! One year ago it was a good company and good service, now is worth nothing. Stay away!!!

    1. Vladislav says:

      Sam jesteś dupa. I have been using VPN.AC for three years now; great technical support (and they know what they are talking about), fast, extremely reliable, many servers. Couldn’t be happier.

    2. alekweb says:

      what are you talking about? I’m getting over 100 Mbps all the time and I’ve been a user of vpn.ac for over 3 years. Your problem is your ISP, like they said.

  12. BanjaGood says:

    They have promised that multihop connections will be offered, but they didn’t execute their task for 1.5 year. It says more than all fake ‘nice’ comments here. so, I don’t want to buy their service.

    1. Douglas Crawford says:

      Hi BanjaGood,

      Admittedly I feel that “mulithop” connections are over-rated. The VPN still routes the signal, and so a) adversaries will be easily able to trace a user to the the VPN provider, and b) the provider still does the routing, so knows exactly who is connected to what.

    2. alekweb says:

      multihop is available since December

  13. Nick D says:

    I am using this VPN in China for almost a year. It was a good VPN provider, and considering the price – a real value deal!

    Then about 2 months ago it turned to be impossible to stay connected on Android devices. It is still dropping the connection frequently and quickly. It is much slower than it used to be. Maybe 3 months ago I recommended this VPN provider to my friend (also in China), but he gave up quickly because nothing worked and, to be honest, it is not really easy to install VPN.ac software in China since there are some manual steps you have to take in order to install it. Customer service responds but blames internet in China because of, from my point of view, their failure. Because VPN.ac works OK on the PC. Not very fast, but it is reliable and stable.

    Anyway, I am searching for another VPN service because I use it on Android too, and dislike when they point at my ISP like a cause of trouble.

    1. Douglas Crawford says:

      Hi Nick,

      Are you encountering slowness on your phone when connected to a mobile network, or the same WiFi network as your PC?

  14. ken says:

    all i can say is EXCELLENT services,i have used it for a week without issues while others cant be used for two days b4 u need to contact customer service for help .AWESOME!!!!

  15. Xiaoguang says:

    This VPN works great in China and the speed is good

  16. Nintendo says:

    Ha, they use only single-hop connections , their servers (dns also) are named like vpnblabla.com which allow to end-point to ident you as vpn-user, shitty countries. You may use much more better services

    1. Douglas Crawford says:

      Hi Nintendo,

      It is normal for VPN to be “single hop”, and is not an issue. Also, in most cases people are not trying to hide the fact that they are using a VPN from their ISP (and nor is using a VPN illegal or “dodgy.”) I feel that your criticisms are therefore unfair.

    2. Gameboy says:

      You don’t seem to realize that identifying VPN users relies fully on IP ownership lookups, be it datacenters (virtually all VPN providers) or residential IPs, meaning that reverse records or DNS servers are absolutely irrelevant on this purpose. There are services providing accurate IP databases such as Maxmind, including over 99% of VPN or proxy gateways regardless of hostnames. Whoever use hostnames as probe for VPN vs. residential users doesn’t know how stuff works in the first place. Do some more research on topic.

      1. Douglas Crawford says:

        Hi Gameboy,

        When you use a VPN an outside observer will see the IP address of the VPN server, not your true IP address. If they perform an IP lookup, they will see that the server is owned by your VPN company. Your VPN company will know your true address, but most use shared IPs, and and many keep no logs in order to mitigate this.

        1. Nintendo says:

          Guys, you really think that in our time of business competition some service can attract new customers and their loyality using only 10-years-old features? There a lot of services offering 2-3-4-chained connections, a huge amount of countries – so why do you need to choose this crap?) I don’t know but you may – it’s rightly yours ofcz. anyway, I guess it’s better when end-point side doesn’t know the fact you are using a vpn-connection.

  17. HappyMan says:

    I come to the end of my subscription with IPVanish , reading this post and I tried it a try for a month with VPN.ac.
    I am very satisfied , excellent speed , works great and responsive and professional technical service.
    I think I will subscribe for a year because the price is very good .

  18. Ian says:

    This is the best VPN I’ve come across after testing quite a few. Their speeds our now sorted (I get the maximum on any connection I use) – it’s now 6 sim connections – it’s now max 2 TB instead of 1. Great VPN service.

  19. Romuald says:

    This is one of the best VPN i’ve used (and i’ve been in really blocked countries so … i tried a lot).

    No speed issues. I mean really, you can surf with this activated and you will not feel the difference (maybe sometimes, but you really need to get the good server not far from you and your problems will be gone). Plenty of servers and compared to other VPN providers, they have a great service.

    About security, as mentioned earlier, they improved their services a lot. It’s now pretty awesome what you can get for this price.

    Then customer service, no problem about that. I just moved from a Quarterly payment (with -15% coupon) to Semi-Annually with their new -20% coupon and everything was fine. No problems about being already a customer or whatever. Price and customer services are great.

    Looking for a relatively cheap, fully featured, fast and reliable VPN ? Go for it. Really.

  20. Scott says:

    I appreciate this company. I have a Chromebox and I installed their extension (vpn.ac) available in chrome store. The connection is very fast and without interruptions to any available proxy servers in Europe, Asia or US. If you live in Europe, you can choose any proxy server in Europe and you have direct access to Netflix US content. No need to connect only to US servers. I did some tests using http://cachefly.cachefly.net/speedtest/ and got speeds up to 80Mbps (!!!) for download, enough for streaming at the highest quality. Customer service is faultless. Reading the review of Douglas and the customer comments from 2014, I notice the progress made by this company: more proxy servers, 2TB traffic, etc. Douglas, thank you for your review! It helped me to make the best choice.

  21. Storm says:

    I have been wanting to write my own review/comment on VPN.ac but wanted to wait till I used the service for at least a few months before I did.Now that I have been with VPN.ac for about 7 months I can honestly say that I have had no major issues with them or with connection speeds. I use many of their p2p optimized servers and I have had no problems with speed. I have connected to servers pretty far away from me and I very rarely have any problems. There have been a few times using popcorn time that the connection speed seemed to slow down but all I did was switch the encryption over to L2TP/IPSEC and popcorn time ran like a champ! I love the fact that they let you test drive the service for just 2 bucks to try out the service. I tried it out for a week and signed up for a year .

    But there were 3 key things that made me go with VPN.ac
    1) They offered Elliptic Curve Cryptography. ( the bestvpn review should be updated to include this info) the ECC standard they offer is curve secp256k1 which is the same curve used in bitcoin transactions and not the NIST standard(such as Elliptic Curve Diffie–Hellman ECDH) which has probably been compromised by the NSA.

    2) They had a very strait froward and detailed privacy policy and ToS . I don’t know how many VPN providers I passed over because their privacy police was either too long and confusing or offered very little info. They also seemed very honest and upfront about their logging polices(connection logs kept for one day only) and other issues in their FAQ sections. They pretty much tell you how it is and not what you want to hear. Which I appreciate.

    3) The price is soooooooooo right. for about 60 bucks a year($5.00 a month) you get more than your moneys worth. And another thing that should be updated in the review as well is the amount of traffic allowed. The amount is now 2TB per month. which even with me and my roommate using p2p and streaming services heavily we don’t even come close to using 2TB.

    the Bottom line? I think they are a very solid VPN service and I highly recommend them.

  22. Kriss says:

    I really dont understand the bad reviews about VPN.ac. I have been using them for some time now and i never had speed issues with them. Their customer service is one of the best i have ever tried, you are really talking to the technicians, no third party support. I was connected for almost a week without one disconnect, the price is very fair, great new features in the near future, very reliable and Romania based. Sounds very good to me and i highly recommend them.

  23. Douglas Crawford says:

    Hi vpn,

    FWIW, we have now moved over to using the HTML5 speed tests from testmy.net, as these are more accurate than the JavaScript-based uncompressed Speedtest.net tests.

    1. vpn says:

      Actually testmy.net is terribly inaccurate in all my testing compared to speedtest.net, even with their multi-threading enabled, with or without an active VPN connection.
      Being able to choose testing servers of many hosts on speedtest.net is a key feature when you want to do some serious testing, putting an emphasis on the peering quality between the local ISP, VPN location and different locations.
      testmy.net is using very few testing servers (only 7), hosted with Softlayer. For example, I just tested now without a VPN on a 100 Mbps connection in Europe: testmy.net used a Softlayer server in UK and result was ~50 Mbps. Running raw tests (not in browsers) using curl, axel, aria2 and iperf on a server located in the same Softlayer UK DC, the result came close to 100 Mbps all the time – and this is the accurate result.

      1. speedtest.net is not using JS as you suggest, but either Flash if you use it in a browser or raw data if used from a terminal using speedtest-cli (which is preferred, and is what I’m using). Actual testing on speedtest.net is done using Netgauge socket connections with support for multi-threading. Multi-threading is essential in any modern-based testing. All browsers support it, torrent clients are always multi-threading and the scope of testing is to try maxing out the connection, right?

      2. compression is relevant if the OpenVPN connection has LZO enabled; on vpn.ac LZO is not used for most OpenVPN connection types and the tests I posted earlier have been made using OpenVPN ECC which has no compression enabled.

      Long story short: both speedtest.net and testmy.net can be inaccurate, it depends on quite a few factors and a torrent download is usually the best measuring tool for the average user.

    2. Hi vpn,

      Thanks for that detailed response. It is clear we will have to re-examine how we conduct speed tests. You might be interested in our article Testing VPN speeds – an overview, which gives our current thinking on the matter (and as you can see from that article I know speedtest.com uses Flash not JS, I simply misremembered when answering your post,) but you raise some excellent points that I will look into in more detail. Nevertheless, the published speedtest.net results are the ones we obtained while testing the service. I should also note that speed results notwithstanding, we basically liked NPV.ac, and have given it a positive review.

  24. ana says:

    Awesome service. I tried 10 other VPN services before settling with VPN.AC. Small company dedicated to true security. Great speeds, encrypted dns and when you need support you speak directly to one of the engineers. With current coupon code I paid $40.60 for a year of service! Currently running on my DD-WRT router like a champ.

  25. Rafi says:

    Unlike stated in your review, the price is not 9$ (please correct your comparison table), but ~5$ with a yearly subscription (not counting discounts…).

    I have this VPN for about a year now, and it is simple to use, cheap (I had a 50% discount…) and with good speeds. This is all one needs.
    Best reaction time to support tickets, and a new Client-Dialer software to make your life even easier.

    I recommend it to everyone that needs US/Eu access. Far-east-bound VPN is a bit more limited…

    1. Douglas Crawford says:

      Hi Rafi,

      We always base our quoted prices on the price for one month’s subscription, so $9 is correct, and is a fair comparison with other services. It is true (as clearly explained in the review) that discounts are available for longer subscriptions, but this is also true of just about every other VPN service too. We do however agree with you that VPN.ac is pretty good.

  26. Markie says:

    While this will depend a great deal on many factors, I have seen the best speed tests I can get from VPN.ac – far less slowdown than other providers create. Some of their servers (US-Seattle, I’m calling you out) are mediocre, but for the most part, it’s great. That likely depends a lot on datacentres and peering paths, and each person’s experience will be different.

    They do now offer 256-bit OpenVPN, a custom client, and they continue to have the best customer service of any company I have ever done business will. Is there room for improvement? Sure, but I can’t think of much they could do to improve! I’d love to see a server in Japan, but talking to them – so would they. They claim it’s too hard to get good hosting in Japan, and I can believe them on that.

    Oh, and the price is very right.

    1. John says:

      About VPN.ac. They looks like a good VPN-service, but just my 2 cents:
      1. They don’t have multihop connections
      2. Their openvpn-obfuscating is a proprietary and no capabilities for using Obfus3 or something else that open-sourced and checked by sec.communities.
      3.They are using skype for conversations with customers (NSA are seeing all Skype/Yahoo/Gmail connections, you know)
      4. They need more countries like Panama, Venezuela and so on.
      If they will fix these troubles – they will look like the one of the best VPN-providers)

      1. Douglas Crawford says:

        Hi John,

        Those are very insightful observations. Thanks!

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