ZenMate VPN Review 2018 - World's Most Trusted VPN? - BestVPN.com

Zenmate Review

Our summary

ZenMate has grown from a proxy service that runs as a browser extension to a full service VPN. Read on to find out how this service rates and how to use it.

Our Score



  • Free version
  • 7-day free trial for Premium service
  • 14-day money-back guarantee for Premium service
  • Allowance of 5 simultaneous connections
  • Browser version
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What is ZenMate?

ZenMate is a Virtual Private Network (VPN) service based in Berlin, Germany. The parent company of the VPN is called ZenGuard. This was an unfortunate choice of name – if you Google¬†it, you’ll get results for¬†a mouth guard that stops people snoring!

ZenMate is one of the few VPNs in the world that reaches out to those who don’t speak English. The application can be customized to show text in German, Turkish, Korean, Russian, or Spanish, as well as English. The website is also available in a wide range of languages, although the homepage stays in English for some nationality selections.

ZenMate VPN Summary

  • ProsPROS
  • Free version
  • Seven-day free trial for Premium service
  • 14-day money-back guarantee for Premium service
  • Allowance of five simultaneous connections
  • Browser version
  • ConsCONS
  • Slow customer support

Visit ZenMate ¬Ľ

ZenMate Pricing and Plans

You have three plan options with ZenMate. You can use the basic service for free forever. There are no data throughput limits on this version, and you can use four of the company’s server locations. However, you’ll be pestered constantly to upgrade to the Premium service.

You can get the Premium service on a seven-day free trial. Whichever site you visit in your browser, you’ll see an overlay box encouraging you to take up the Premium free trial. This is the only way to access the free trial. It isn’t advertised on the main site and isn’t an option on the sign-up page for the Premium version.

You can’t get access to the free version as an app. You can add it to Chrome at the Chrome Web Store, or get an add-on for Firefox at the Firefox Add-ons site.

If you go to the Pricing page of the ZenMate website, you’ll only be presented with the option to buy the Premium version. The “.com” site shows prices in US dollars.

ZenMate plan prices in USD

If you switch the website to a different country (see below), it will give you prices in the relevant currency.

ZenMate plan prices in GBP

If you install the free browser version first, you can access a discount offer for the Premium service through a button in the extension interface.

ZenMate browser extension with discount button

As such, it’s better to install the free browser version before buying the service.

ZenMate discount prices

You can pay for a subscription with credit cards, PayPal, Union Pay, or Qiwi Wallet.

ZenMate payment methods

ZenMate’s VPN Features

The free plan gives you the following facilities:

  • Access to servers in the US, Hong Kong, Germany, and Romania
  • Extension for Chrome and Firefox browsers
  • Unlimited data throughput
  • Layer 2 Tunneling Protocol (L2TP)/Internet Protocol Security (IPSec) protocols
  • Network address translation (NAT) firewall

Premium users get these extras:

  • Use of 30 servers in 29 countries
  • Allowance of five simultaneous connections
  • Opera browser add-on
  • Apps for Windows, Mac OS X, Android, and iOS
  • The ability to name a default server for each website
  • Malware blocker
  • Tracking blocker
  • Higher speeds than the free account

The full server list includes two locations in the US.

ZenMate server locations

Visit ZenMate ¬Ľ

Is ZenMate Secure?

ZenMate’s location¬†in Germany is not ideal. As an EU member, Germany¬†has been taking part in the farcical tug-of-war over internet privacy and data disclosure that is being played by the European Union Commission and the European Court of Justice (ECJ). An ECJ ruling in 2014 invalidated all current data retention laws in the EU.

The previously implemented EU data retention directive only applied to Internet Service Providers (ISPs) and not VPNs. The ZenMate manifesto points out that it is more loyal to German data privacy laws than any potential data retention laws.

ZenMate privacy statement

The ZenMate privacy policy declares that data retention and privacy obligations pertain to the location of the server, not the location of the company’s headquarters. As such, ZenMate¬†is obligated to comply with different data laws all over the world. However, the company states that “your IP address is processed only temporarily and only for transmission to the Targeted Website without being stored permanently in the log files of the server selected by you.”


The website isn’t very clear on all of the security features of the VPN. Thus I can only suspect that it doesn’t have many.

The app features a utility called EverSecure. The description of this utility sounds a little like a kill switch. However, it isn’t. This facility has been included in the app to combat a problem with the iOS implementation. If the iOS operating system detects that an application hasn’t been accessed for a while, it stops it running. The EverSecure function disables that administrative move. It isn’t clear how this feature helps users of other operating systems.

A kill switch blocks internet access when the VPN is not engaged. EverSecure doesn’t do that. It doesn’t reconnect the VPN, so it doesn’t really do anything.

IPSec Encryption
Data Auth
Control Auth
Forward Secrecy
Logs & Legal

There isn’t any mention on the website of how ZenMate¬†manages Domain Name System (DNS) calls. There also isn’t any mention of protection against IPv4 or IPv6 leaks. Most¬†VPNs mention these¬†on their websites, so it’s odd that ZenMate doesn’t mention these features.

Another shortfall in the ZenMate offering is its restriction to one VPN protocol – most VPNs offer a choice. VPN companies that only offer one protocol usually plump for OpenVPN. This is reckoned to be the best in the business. However, ZenMate implements L2TP, which can only be rated as second best.

The best encryption in the VPN industry is AES with a 256-bit key. ZenMate implements this for its app. However, it only uses 128-bit AES encryption for the browser version. This is not secure enough to protect you from detection. Worse still, the browser extensions do not seem to be VPNs, but encrypted proxies.

The ZenMate Website

The website doesn’t have many details. It has very few pages, most of which are contained in the knowledge base.

ZenMate Review

There’s no¬†link on the top navigation menu to the support department. This only appears after you log in. Once you’ve entered your credentials, that top menu changes.

ZenMate navigation menu when logged in

The flag and country name in the top right corner give access to a drop-down list of nations. Clicking on one of these adjusts the website’s settings and changes the prices in the sales page to the currency of that country.

ZenMate site country selection

ZenMate Customer Support

There is no live chat for support and the website’s support page is very hard to find. You can’t¬†access the support system until you set up an account and log in. The Support navigation menu option leads to a knowledge base page. There is no button on this page to enable you¬†to raise a support ticket.

ZenMate knowledge base

The only way you can reach the support team is to search for “contact support” in the knowledge base. This will return an article on how to contact the help desk.

ZenMate support access

The short article that this search result leads to contains a button that opens up a support request form.

ZenMate support article

The request form is a standard support ticket form with the exception of the “Contact reason” field. This leads through a series of questions, which ends up being quite complicated.

ZenMate support form

As soon as you press the Submit button, you receive an auto-response message at your registered email address. This tells you that you will get a reply within one to five business days. It also warns you not to submit a duplicate request.

You don’t have to wait a whole day: you’ll receive a second email in about an hour and a half. This message won’t have a solution to your problem. It’s¬†another automated email that aims to get you to solve the problem yourself, by reading through the articles in the knowledge base.

If you still don’t get answers, you have to reply to this second email and then ZenMate¬†will log your question.¬†When I went through this process, it took a little more than a week before a response to my question came through.

The Process

You should opt to try the free browser extension before you buy. This gives you a restricted service, but it also gets you access to the free trial and a discount on the price of the Premium plan. Search for the extension at the Chrome Web Store or in the Firefox Add-on store. Install either version.

Once you’ve installed the¬†extension, you’ll see a shield icon in the top right of your browser. A new tab will open with an “onboarding” page. The extension won’t open until you either log in or sign up for the Premium plan.

ZenMate free service link

You don’t have to pay, however, because a faint link beneath the buy button gives you the option of using the free version. The next screen tries again to get you to sign up for the Premium service. Click on “Get Limited” instead.

ZenMate plan comparison

You need to enter an email address. It doesn’t have to be a real one if you only intend to use the free version. If you want to try out the Premium service, you need to give an email account to which you have access. You have to click on a link in a verification email in order to get the free trial of the Premium version.

After entering an email and setting up a password, you’ll be taken to a landing page that promotes another ZenGuard product. The overlay box that you see to the right of the screen will haunt you until you agree to take the free Premium trial.

ZenMate Premium free trial landing page

You can now access the free app.

ZenMate browser extension on the free service

You will only have access to four servers.

ZenMate free browser extension servers

The ZenMate App

To get to the free trial, you need to locate the welcome email that ZenMate sent you when you set up your username and password. Verify your email address, then click on that overlay with the Premium free trial offer. You will then be able to download the app from your account page.

ZenMate website user area

Unusually, the app does not require an installer. Once you click on the downloaded file, you have the app.

ZenMate app disconnected

There is no login screen in the app. Instead, the authentication feature of the utility relies on a link to the ZenMate website. If you are logged in at the website, you are logged in to the app. In order to connect, you just need to select a location by clicking on the field below the big button in the center of the app.

ZenMate app server selection

Once you select a location, the app will start to connect – you don’t have to press that big button to connect. You need to press that button if you want to disconnect from the VPN.

ZenMate app connected

You can access the app’s settings by clicking on the cog icon in the navigation menu at the bottom of the app.

ZenMate app settings

Most of the settings options just open pages on the main website to show the conditions of the contract. The only meaningful controls here are the option to turn off EverSecure and to nominate that the app connects when you log in to the website. Neither of these features seem to do anything.

ZenMate’s VPN Performance (Speed, DNS, WebRTC, and IPv6 Tests)

The ZenMate App

Speed tests were performed using testmy.net from Nottingham, UK, with internet service provided by Virgin Media. For each category, five test runs were performed. The first (baseline) test run examined the speed of a connection to London without a VPN. The next two tests connected to London through ZenMate servers in the UK and the Netherlands.

The last tests measured the performance of a connection to New York, USA, both without a VPN and through the ZenMate United States East server. IPLocation.net advised that the ZenMate server is in Chicago.

I was unable to specify conditions for the VPN. I assume the app used L2TP/IPSec with AES-256 encryption. It’s impossible to tell whether communications used User Datagram Protocol (UDP) or Transmission Control Protocol (TCP).

ZenMate app download speeds

ZenMate app upload speeds

The graphs show the highest, lowest, and average speeds for each server and location. See our full speed test explanation for details.

The VPN had an astonishing impact on download speeds. The slowing of downloads from the US was dramatic. The only area in which ZenMate performed well was upload tests with the UK server.

The poor performance of the Netherlands server was surprising. That country gives financial incentives to international corporations that¬†base their data centers there, meaning¬†the Netherlands is¬†home to some incredibly¬†powerful servers. However, ZenMate’s servers don’t match those¬†high performance levels.

The US tests produced the unusual situation where the VPN’s upload speeds were higher than its download speeds.

Virgin Media doesn’t use IPv6 addresses, so I couldn’t¬†test for IPv6 leaks. I checked for IPv4, Web Real-Time Communication (WebRTC), and DNS leaks with ipleak.net and doileak.net. I accessed these sites while connected to the ZenMate Dutch server through the app. The app performed well except for DNS leaks – my ISP’s DNS server IP address showed up.

ZenMate Chrome Extension

I repeated the above tests for the ZenMate Chrome extension. This implementation uses AES encryption with a 128-bit key. This is much weaker security, but it is quicker to perform. The difference in speeds compared to the app implementation was remarkable.

Again, these tests were performed from Nottingham, UK using a residential internet service provided by Virgin Media. The servers I connected to in the UK and in the Netherlands were the same as those used for the tests on the ZenMate app. However, when I connected to the ZenMate US East service, IPLocation.net told me that this connection was to a data center in Manassas, Virginia.

ZenMate browser extension download speeds

ZenMate browser extension upload speeds

The browser extension gave far better speeds in every test, except for those that used the VPN server in the Netherlands. The Dutch server gave slower speeds when tested with the browser extension that it had with the app. The browser extension connected through the US server actually improved download speeds.

When testing IP leaks, I connected to the ZenMate server in the Netherlands. Like the app, the browser extension prevented anyone from seeing my real address. The app leaked the address of my regular DNS server, but the browser extension did not. However, whereas the app was able to mask my IP address through WebRTC, the browser extension left this information exposed.

If you are looking for more comprehensive VPN to use with your Chrome browser, we recommend taking a look at our best 5 VPNs for Chrome guide for more information.

Streaming Services

I checked out the performance of the VPN at getting into streaming services. Although these tests were performed from the UK, I applied the UK ZenMate server to see whether popular streaming sites would detect the VPN and block access to content. I tried Netflix UK, BBC iPlayer, and the Channel4 website. The Netflix proxy detection system spotted the VPN and refused to deliver content to me. However, I was able to watch shows on BBC iPlayer and Channel4.

I switched to the Atlanta ZenMate server in the US and checked whether I could access shows at Netflix, ABC, and NBC. I got into Netflix. This is top quality VPN performance, because this is the streaming service that defeats most of the VPNs in the world. Despite the appalling speeds logged by this VPN server, the playback of a show was continuous, without pauses or stutters for buffering. Surprisingly, ABC spotted the VPN and blocked delivery of a show. NBC let me watch content. However, that site doesn’t invest much in its VPN detection system. To check whether NBC was just letting anyone in, I turned off the VPN and tried to access it from my UK IP address. NBC blocked me.

I turned off the app and tested the Chrome browser extension. This service had exactly the same results as the app. With theZenMate UK server selected, Netflix UK blocked access, but BBC iPlayer and Channel 4 let me watch content. When I switched to the US East ZenMate server I got past the US Netflix VPN detection system. NBC also let me watch a show, but ABC blocked me.

Other Platforms

The ZenMate app is available for Windows, Mac OS X, iOS, and Android devices. The browser extension is available for Chrome, Firefox, and Opera.

The browser extensions are not, strictly speaking, VPNs. They are encrypted proxies. Although the distinction between these two may seem minor, you are better off choosing the browser extension to access streaming services, but using the stronger security of the app for more sensitive activities.

ZenMate Review: Conclusion

By combining the strength of the app and the speed of the browser add on, you could probably get all you need out of this VPN service. The VPN probably isn’t secure enough to be reliable for those in locations such as Iran, Pakistan, or Saudi Arabia who need air-tight privacy to keep safe on the web. However, gamers and streamers would be well served by the browser extension. Those who need more privacy should switch to the app.

I liked:

  • 14-day money-back guarantee
  • One-week free trial
  • Free browser extension
  • Easy-to-use app

I wasn’t so sure about:

  • Encryption and security methods

I hated:

  • Slows connections with the app
  • No kill switch
  • DNS leaks and WebRTC leaks
  • Poor quality customer support

Keep in mind that this VPN’s performance depends on the server that you connect to. If the server you need to connect to is as slow as the ZenMate server in the Netherlands, then you would probably be better off looking elsewhere for a VPN. Take advantage of the Premium plan free trial to assess the service for your own circumstances before you commit money to this VPN.

Visit ZenMate ¬Ľ

Stephen Cooper
March 13th, 2018

Stephen Cooper is a techy geek with a social edge. Downshifting from a successful IT career in Europe, Cooper moved to the Caribbean and now keeps up to speed with Internet technology poolside.

43 responses to “ZenMate VPN Review 2018 – What are the risks and benefits?

  1. Taffy2 says:

    Made a mistake, They auto renewal was was on and Lost £50.00.
    Ask for a refund 1 day after and was told > When buying ZenMate Premium, and agreeing to our Terms of service, you sign up for a subscription with a regular automatic payment. You are self-responsible for cancelling your subscription if you do not want it to renew.
    According to our system, your subscription hadn’t been cancelled and it was therefore renewed.
    So to be honest the VPN was crap and the customer servise what a joke. Don’t waste your Money

  2. Ozgur says:

    Paid account got hacked, can’t recover or cancel.

    Somebody successfully hacked my paid account. I know because an automatically generated email from Zenmate informed me. Their recovery link was a dead end. I tried to contact the support link multiple times but their customer service is non-existent. I can’t login to cancel (because somebody took the account over) and don’t know if the credit card info is safe.

  3. Steve says:

    Whoops I would like to give star rating for the Zenmate service as it is important that consumers are clearly warned away and choose another VPN service. Customer service is such an important aspect of business particularly those that automate their website and virtually block all human contact, particularly when a refund is requested after a wrongful charge has been made.
    Ratings for price, features speed are insignificant when if a paying customer has a problem, they are ignored and fobbed off due to lack of customer service.

  4. Roger Morris says:

    I signed up with ZenMate Premium, and found they took money from my account with no notification, this, only shortly after I had initially paid them. My experience of them when a problem arises, is of being totally ignored.

    Here is a transcript of my current complaint with ZenMate (Fault occured Sun 12 Mar 17, it’s now Thur 16 Mar 17):
    Request #107684

    roger.gm Monday at 00:47

    Hi, My ZenMate VPN for Windows PC sticks on “trying to connect”, no matter which nation I choose. I have repeated steps 1 through 6 twice, and am attaching a dxdiag of my system for you. This has happened only once before, and only when selecting Canada?!
    DxDiag1.txt (70 KB)
    roger.gm Monday at 07:03


    I’m connecting from England, and I use Emsisoft Internet Security. I have switched this off completely to test Zenmate, but it will still, not connect to any of your sites unfortunately.

    I have completely uninstalled Zenmate with Revo-Uninstaller, downloaded a new Zenmate, and installed it without my internet security, but with the same result..


    Roger Morris
    roger.gm Monday at 10:16

    Hi again,

    Further to my last email reply, I have booted into safe mode, uninstalled ZenMate, then rebooted again into safe mode, reinstalled from a fresh download, and then rebooted up normally.

    The program is in the same state, but for your info, the program tries to automatically to to secure mode under the UK flag, but fails and continues to try on a “pulse” of roughly once every 1.5 seconds. This remains the case no matter which server nationality I choose.


    Roger Morris
    roger.gm Tuesday at 20:01

    More than 48 hours have passed, still have the same fault.
    My Service Provider is BT. I have also double checked my Internet Security, and ZenMate has full permissions granted, so it isn’t being stopped by any other program in the machine.
    I hope to hear from you soon?

    I gave them a DxDiag sheet of my PC with my initial request. I have only had one reply, from a bot, asking me to follow their standard procedure to try and fix the fault myself. Damned poor show! Ironically, I went with the product you rate (currently) the best, and it installed first time, is much more comprehensive, and works perfectly.

  5. Iago says:

    They charged me for a subscription renewal without even sending me a message about the upcoming charge! Then PayPal told me they could do nothing about it and ZenMate told me they would not give me my money my money back! The amount they charged was 150% the initial value of the membership, since the first year cost 24 Euros and they charged me 59.90 Euros for the renewal without even notifying me about it first! This is really sneaky dishonest behavior. Avoid this company at all cost.

  6. marco says:

    I made a premium subscription one year ago and now, WITHOUT ANY KIND OF NOTICE, they charged through automatic renewal (which had no idea there was) ‚ā¨ 59.99 and they refuse to refund, although i disputed in the day of ‘charge. Avoid like the plague !!!!!

  7. Daniel Main says:

    Meine Erfahrung: Nie wieder! Support ist einfach ein Bot. Die Performance ist scheisse. Verliert die Verbindung andauernd und muss wieder neugestartet werden.

    1. Douglas Crawford says:

      Hi Daniel,

      Google Translate renders this in English as: “My experience: Never again! Support is simply a bot. The performance is shitty. Loses the connection continuously and must be restarted.”

  8. Leo says:

    I paid for their service for a year and then they took another years subscription from me without my consent. They have been unable to answer any of my questions or provide any evidence that I had signed up to an on going annual serivce.

    I personaly never sign up to anything direct debit or on going services for these reasons of business taking money with out consent.

    My recomendation would be to stay well clear!

  9. jason darby says:

    i wanna watch hulu unblocked

    1. Douglas Crawford says:

      Hi jason,

      When we last checjed, the services listed in this article allowed you to watch Hulu unblocked. I cannot guarantee, however, that they still work…

  10. Snaken says:

    Never use their “service.” They will charge a full year subscription and refuse to cancel. You will need to call your credit card company to make sure _future_ charges will be disputed. I won’t even get into how low quality of service they provide. Stay clear.

    1. Mike says:

      They did the same thing to me. After it stopped working as it was supposed to I cancelled and turned off the automatic renewal. When the year came due they charged me anyway and some how the automatic renewal was turned back on.
      Please don’t have anything to do with this company.

  11. kittybell says:

    That’s very worrying. I’ve checked my account with them and thankfully it didn’t happen to me. I payed EUR 41.88 for a year’s sub in May 2015 and the same amount was deducted in May this year. I’ll be very vigilant now.

  12. Richard says:

    They’ll try to scam you.

    The speed is incredibly slow and laggy. The amount of available locations is low compared to other VPN services.

    And what’s worse, I subscribed to their service for $15 (6 months) and they activated a Paypal recurrent payment. They silently changed the 6 months-subscription fee from $15 to $250. If I hadn’t noticed it they would have auto-charged me that amount of money at the end of the current period. Their service is definitely not worth $250 for 6 months. There are better alternatives out there. I can’t believe they tried to pull that scam on me.

    Avoid at all costs.

    Actual prices: http://i.imgur.com/ZQZr6Xh.png
    Prices when your subscription ends: http://i.imgur.com/4t4XKie.png

    1. Douglas Crawford says:

      Hi Richard,

      Wow. That is very scammy! Thanks telling us about it..

  13. Kitty Bell says:

    I used zenmate free for a few years now and last year upgraded to get additional access, which now includes Australia. I’ve been totally happy with it with regard to watching USA and Canada TV but the stream from Australia keeps dropping. It’s still the best VPN I can find – I’ve had big problems with every other one I’ve tried – and worth the price, in my opinion.

  14. Caruthers Sebastian says:

    Using the free version, I occasionally do get email notifications when doing P2P. Is this a result of a server being down for a brief period, during which time my home IP address is visible, or does ZenMate report my address to inquiring copyright holders because of Germany’s strict copyright protection laws?

    1. Douglas Crawford says:

      Hi Caruthers,

      ZenMate does not permit P2P, so when it receives a DMCA notice (or equivalent) it is probably passing your real IP onto copyright holders, who inform your ISP. Your ISP knows who you are are from your real IP address, and sends you a warning. If you want to protect yourself when using P2P please do use a paid-for service that actually permits P2P. Check out 5 Best VPNs for Torrenting, P2P, Filesharing.

  15. Trillium says:

    I tested out this VPN and it was blocked by Google and by Netflix and just wanted to close it out. OMG I have requested this like 2 times and they keeping wanting to help me and I don’t want any help since I know it will not work. I finally had to tell them to close the f**king account the third time. They do not listen. Also my email account is warning about emails from them. I am using Unblockus.com and not having the problems with Google but still with Netflix. Closed my streaming Netflix account. Done with crappy streaming road Netflix sends us on. Before Netflix blocked my streaming with Unblockus the streaming quality was soooo much better. I was always blaming dsl company for downthrottling and now I blame Netflix.

  16. ohama says:

    one of the disgusting VPN Service provider ever i have seen I my live. They really sucks. Also im not a competitor or i dont Run any VPN company or service the thing is this company is only disgusting lower the internate connection also they do not encrypt the data it just pass throw…

  17. fariz says:

    hi, i ve been using the premium for quite time now… why the singapore server doesn’t working? is something happen? please respond thanks

    1. Douglas Crawford says:

      Hi fariz,

      BestVPN is simply a review website. Please content ZenMate about this issue.

  18. Thomas says:

    So is ZenMate a VPN or Proxy? Your article mentioned “VPN proxy extension/plugins”.

    1. Douglas Crawford says:

      Hi Thomas,

      The ZenMate service reviewed here is a full VPN service. ZenMate also offers a free browser plugin. Somewhat confusingly, it describes this a VPN, but as far as I c can tell, it is really an encrypted proxy.

  19. David says:

    My 246 premium days just turned into 34 overnight. And my gf’s account is reverted back to free account for some reason. Of course tomorrow I might have 370 premium days because Zenmate doesn’t seem to keep track of any of it, it just changes randomly. Other than that yea, great VPN. Just… Iffy.

  20. james says:

    Has anyone had the issue from the windows client being flagged as possible malicious software? leaves me unsure whether to actually install it. I’ve been using it on my android devices and so far speeds and connection seems good.

    1. Douglas Crawford says:

      Hi james,

      Is this a Cloudflare issue? Unfortunately, whenever shared IPs are used, there is the danger that someone will abuse the service, causing those IPs to be blacklisted. Try using a different server to see if the problem persists.

  21. mommo says:

    Could anyone please explain why Germany is “dicey” for privacy concerns?

    Afaik only iceland has stronger data privacy laws.. and it’s by far superior to USA, GB, Isreal or any country in asia (excpet China maybe ūüėČ ).


    1. Douglas Crawford says:

      Hi Hans,

      You might be interested in my article on 5 Best VPNs for Germany 2016, in which I discuss the current surveillance situation there. Germany does have strong privacy laws, but it also has a lot of government surveillance, new data retention laws, and an aggressively anti-copyright infringement climate…

  22. Hans Gernlein says:

    Hello and thank you for the careful review.

    I am a paid subscriber and have had no bad experiences with ZenMate so far, except for some rare slow connection speed, especially with FireFox 40.x for Mac OS X.

    About your mention of dicey privacy of consumers in Germany: is there anywhere diceyier than the US when it comes to data snooping? Germany or the EU resp. have ruled in favor of privacy and supported some strong verdicts over exactly those breaching attempts by the various US agencies…

    1. Douglas Crawford says:

      Hi Hans,

      Yes, I would say Germany is better for surveillance than the US, but that is hardly something to shout about! You might be interested in my article on 5 Best VPNs for Germany 2016, in which I discuss the current surveillance situation there.

      1. mommo says:

        Unfortunately your article doesnt mention that VPN providers are no communication providers (ISPs are – VPNs are gateways), which means data retention is not applicable for them. Meaning a VPN provider from Germany is actually by far mor safe than anything you reccomend on your list “for Germany”. So your assumption in that article is wrong – and thereby your judgement of the privacy situation. ūüėČ

        1. Douglas Crawford says:

          Hi mommo,

          Please note that I am not the author of this article. Whether or not VPN providers are classed as communication providers varies by country (frex in the UK and France they are). After some considerable research (remembering that I am not a German language speaker), I have been unable to determine the situation in Germany, so personally I consider it safest to assume the worst…

          1. mommo says:

            I do understand that you are somewhat limited in your research due to not speaking German. But unfortunately your assumption does not reflect reality. ūüėČ Just a small hint from a German speaker..

          2. Douglas Crawford says:

            Hi mommo,

            If you can direct me to any reputable source that confirms VPN providers are not classed as communications providers in Germany (and are therefore not subject to data surveillance laws) I would be grateful. Although I do not speak German, at least one BestVPN staff member does, so sources in German are fine.

  23. rick s says:

    just confirming use of zenmate for p2p works well Ive had full pc guard 4 six months no neg. emails
    from isp before zenmate I would get two warnings a week in email

  24. jdi says:

    Thanks for the review, I’ve been a user of the free browser plugin for a while now, I wasn’t sure about how their encryption protocol stood up, but this has put my mind at rest some what.

    I’m using Linux, and it’s one of the few free VPN options available, so I’m grateful. Also whilst browsing I often use another website where VPN usage is strictly not allowed, so cannot use a full desktop client anyway for a lot of the time. I use one browser for browsing with zenmate, and another browser without zenmate for normal connection.

    I’m not sure if this is my computer, but I do notice sometimes with zenmate, if i open several links in new tabs quite close together the pages don’t load and just hang on a blank page. For example, reading a news site front page and opening the articles I want to read in new tabs. It’s a pain to rectify this. I have to go to each tab individually, stop the page loading for several of them, then go to the url bar on one tab at a time and press enter to reload the page.

    P.S I did not notice a slight inconsistency in your review “Free users have US (East), HK, Germany, Switzerland, and UK servers available” For the free browser plugin, it’s been Romania, Germany, HK and USA for a while. They used to have UK as well, but unfortunately they removed it.

  25. Nanami Uchida says:

    Hello, ZenMate is a bit too much pricey and servers do drop alot (not connection, i must either wait couple minutes or change server, because even while im conmected, it wont direct my connection).

    It has been like this always when i use their VPN, i mean if you use minimum 1hour/day then there is 80% probability you will encounter same issue as me EVERYDAY at least ONCE.

    In japan it works good, not very fast but it is okay, but like i said,connection spded or uplink gets cut on VPN-end while i still retain the connection between me and the VPN server.

    Been like this for months, please fix this issue!!!

  26. JB says:

    Does not connect to allow netflix connections… Netflix app showing proxy error

  27. Stéphane Moureau says:

    I have test dozen of VPN, including the PureVPN thief (check refund and fake ads), but ZenMate is the most stable I got.
    What’s amazing is the connection time, less than 3 seconds, no matter to which server.
    For geeks, that’s not the one to choose, there is what most need, on-off and few settings as explained in this review.
    That’s my daily choice, use it all the time, except for some stuff.
    About them, they are honest, answer the truth and announce the limitations (eg. china…)
    And I have no link with them.

  28. Dimitri M says:

    Did we miss anything? Let us know your thoughts below.

    1. Steve says:

      Never, ever trust these people. I notified them that I did not want to renew but they still debited my account. They said they cannot refund as the term and conditions said I must previously notify them (which I had)
      They afterwards imply that to exit their service you have to find the unsubscribe button on their site. Their is no previous advice about this and to find how to unsubscribe is very difficult.
      These online cheats make it almost impossible to make contact and then simply do not reply.
      There are many vpn services so cross Zenmate of and just look elsewhere, these people are lacking in any acceptable level of customer support or customer concern, Zenmate lacks integrity, lacks honesty, lacks compassion.
      I am the ceo of APACTO ( Asia Pacific Tourism Organization) and Asia Pacific Tourism Awards. Our mission is to judge business integrity and provide accurate business performance information to the consumer and although Zenmate is not directly related to travel and tourism, I believe everyone has the right to be aware of these online scammers who automate everything, create a difficult path for clients to contact them, debit customer’s bank accounts even after notification, refuse refunds for services wrongly charged for and ignore paying customers genuine requests for support and assistance.
      There are many other negative reports by very dissatisfied users of Zenmate.
      Please take heed.

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